Where do I start? This is not a 4 star hotel, don't be fooled by Google. At best, it is 2.5 stars. You walk into the lobby and think "wow, what a nice place!" and then you get off the elevator and regret having booked at the hotel. Hilton vacated the premises in 2022 and I can understand why - they realized that it would cost way too much to renovate and bring it up to Hilton standards. Lobby: Again, pretty nice and those working the check in desk are helpful. Sometimes it even smells nice in the lobby. There are 2 lobby bathrooms (single rooms), but one was out of order and the other doesn't latch properly/hasn't been cleaned. In the evening, there is a bar in the lobby but zero frills. No restaurant on premises. Elevators: Very slow. Rooms: The hotel hallways are very outdated. Our room number plate had several stains/unknown substances on it. The room was musty and warm. The air conditioner was not working, so the room was too warm all the time. The furniture is very random - it is like Hilton took all of their furniture and this hotel scrapped together what they could. For example, it is obvious there used to be a table in our room (there is a light fixture with nothing under it). No outlets by the bed. The bed was rock hard. The TV was not good. I will say that the room and bathroom appeared clean and when the housekeeper realized there were 2 people staying in the room, she left extra towels and amenities. We did have a great view from our room. All in all, I was unimpressed. However, there are several subway stops near by, which was very helpful. There is a Starbucks next door but only open on weekdays. An immediate suggestion to the hotel is to offer coffee (whether free or convert the bar to a coffee bar in the AM) in the lobby. If you are just looking for a place to keep your stuff/sleep, then this should work for you.

Decent hotel, the view and the location are phenomenal, but the room is average. The room, however, needs some updating. The TV, despite being a newish flat screen, quality is not great. There isn't much going on in the room, no fridge or microwave, just a bed, a table, a tv, and a bathroom. Heads up - There's a $200 dollar security deposit that I wasn't aware of till I arrived. Is cool, but this is something that needs to be communicated. Otherwise, Great location, and it is convenient to commute to Midtown and other parts of the city. Update: 3/3/24 Aside from that $200 dollars deposit , they will deduct $80.34 from the deposit. My goodness.

I've never written a one star review on google before, but this hotel definitely warrants it. * I was given three different rooms. One had no bed linens at all - a bare comforter and pillows, clearly stripped. One reeked of cigarette smoke. One had a broken TV. Eventually I just gave up asking for help. This is the first time in my entire life I've asked for even a single room change. A colleague of mine *also* had a room that also had no bed linens at all, and needed a new room. * This hotel has 55 floors. There was literally one elevator in service. People were waiting 10-15 minutes for the elevator to come to their floor, only to be completely packed and not even be able to get on. It would then stop on almost every floor to exasperated folks who can't get on. My coworker ended up walking down 39 floors to not miss a meeting, drenched in sweat. * The restaurant is closed, so no breakfast in the morning except room service. There is signage for a restaurant but when you go to the elevator, the floor is taped over. I'd have no confidence of any room service breakfast being warm due to the elevator issues. It has a nice view of the world trade center from the higher floors. The bed, when it was made, was clean. That's about the only positive I can think of from staying here. This feels like true neglect. I don't blame the individual employees. It feels like an executive problem to have this many unresolved problems. I'd highly recommend any of the other many hotels in this area.

It was an amazing experience. The reception staff were very helpful. They gave us the best rooms with amazing view. Also Mr.Tim Lopez was very helpful and went a mile ahead in helping us for our packages. The location is near to battry park next to 9/11 memorial. Everything was good

The location was great for our trip and the view was amazing. It offered nothing else. It’s old and dated with stains on the carpet and non working items. Power outlets are not convenient and are worn and loose. The bathrooms are better than a "motels" but not by much considering what this hotel should be. The vents are dirty, the wallpaper is peeling and the floor tile looks as if they never used any grout. It's dirty and gross holding whatever between the tiles. There is mold along the top and bottom of the shower. There is no fridgerator in the room and the TV is hooked up to what looks like an antenna cable and every channel is fuzzy or doesn't work. Overall, the bed was somewhat comfy but that’s about it. As another review stated, I’m just happy I didn’t come across any bed bugs because that’s the vibe this place gives. This hotel could be extremely nice if the company would update it. Will prob not stay here again.

I usually don't write reviews, but wanted to warn other travelers. To start, this hotel is in a fantastic location. The exterior is beautiful. Service staff are good. Views depending on the room are spectacular. However, the rooms are a nightmare. Carpets are filthy and tearing in places. Wallpaper peeling. Stains on things you never expected to have stains. I'll let the pictures speak for themselves. No fridge, or microwave (in 2024!? I've slept in Motel Sixes with more room appliances) Nowhere near worth the price tag. I would expect more from a hotel is such a prestigious location. Traveler beware!

The location is amazing, and the exterior of the hotel is fine. The issues came on the inside. I had booked a regular king size room but got there early in the AM and decided to request early check in. I was not able to get early check in in the room I had initially booked so I was upgraded to a Junior Suite at an extra cost, which was fine. It took a while but I was able to get into my room. The room itself was fine but the issues came when i tried to find a charging port. It was almost impossible to get to one near the bed, where I charge my phone to set my alarm. Finally, I ended up using a charging port across the room, only to find out it was not working. I ended up charging my phone using my personal external charger. Then, I wanted some hot tea - I called room service at 10 PM and they were not responding. I went to the bar downstairs to find out they did not have any hot water or hot tea. I went to the store at the corner and bought tea and ended up using the coffee maker (after cleaning it at least 5 times) for hot water. Shady for a so called high end hotel. Lastly, I cut myself while trying to access a charging port so requested 2 band aids, which also never arrived. So, all in all, other than location and cleanliness, this hotel sucked.

📍Location: Perfect, right next to subway station. 🌃View: Nice downtown city view. 👩🏻‍💻Service: This made us very unhappy. There were no bottle water in the room. I called the lobby, they said they won’t send to the room for me, but I can go to the lobby to get it. My husband went to lobby, he told by the receptionist that he couldn’t get any bottle water because we didn’t ask when we checked-in. End up we ordered GoPuff… They only offer 1 bottle before you use the room, even though I came with my husband. The attitude wasn’t nice. Question mark: seriously? A 4-star hotel??? 🛏 Amenities: Carpets are old, apparently stains on it; There was no fridge, but there was a fridge cabinet…; No remote control, I asked the receptionist sent it to me; Mattress are old, it’s uneven spring, not comfortable; Bedding definitely not deep clean(it looked clean), I and my husband got bad allergy from dusty bedding. Sink and bathtub were little bit clogged up, wasn’t very bad. Bath towels are kind of tough-touched, not soft. 🏨Public area: Hall way is dark and old. Lobby looks new. The bar was not open. 📝Conclusion: It’s a 4 stars hotel, should deliver 4 stars hospitality and service. But they didn’t. I doubt, they might waiting for the lease over and shut down soon? So many 3 stars boutique hotel are way better than this. Unprofessional hospitality wastes the extraordinary view of the hotel.

Make sure you get a great price.. like $80. Now... it’s basically a motel in a fancy building with a great view. Housekeeping is mediocre. Maintenance is lacking probably due to its housekeeping. Perhaps its housekeeping is understaffed. I was also disappointed about the absence of an exhaust fan in the bathroom. -There were 2 bed side lamps that didn’t work. -A faulty connection panel on the television. -A cabinet without a handle that I couldn’t open. -Dust and dirt on ledges and around light switches. Unlike other hotels of lower stature, there’s absolutely zero effort towards its missing restaurant amenities.

We stayed in the junior suite and it was absolutely amazing, the room was huge right on the corner directly facing the freedom tower. The views were absolutely beautiful and we could even see part of the harbor. The king bed felt like a cloud and I felt like I was flying on a cloud at night with the windows open. The location was absolutely perfect as well, everything was such a quick subway ride away and we could even walk to the Brooklyn Bridge and Wall Street. We absolutely loved our stay here and would absolutely go back again!

BEWARE of the resort fee. On the day I checked out, I was told I needed to pay a mandatory "resort fee" of $35 a night, amounting to an extra $210 plus tax for my stay -- almost the equivalent of booking another night here. This was laughable because the hotel did not provide any "amenities" and the basic facilities were in poor condition or unusable. For the entirety of my stay the elevators were either inoperable or only one of 4 elevators was working. We had to use the service elevators to get to our room. The room itself was in poor condition, with ripped linens and no working thermostat. When I pushed back about the unexpected fee and pointed out that even their basic facilities were not working, they removed half of the "mandatory" fee. I disputed the other half with my credit card company. I will never, EVER stay here again, nor will I ever stay at a Millennium property again from the poor experience I had. If you want to charge higher rates, then charge higher rates. But make them transparent and part of the total price. The only thing going for this hotel is its location.

I stayed at this hotel for two weeks during the Thanksgiving holiday and the entire time, the restaurant was closed, leaving me to have to order food through UberEats - which they were not allowed to bring to my room. I had to retrieve my order in the lobby where there was no kind of system in place to keep my food from being taken by someone else. The bar was only open a few times, the TV in my room was atrociously setup, with no guide or any other capacity to heighten the TV watching experience. Internet access was frustrating to say the least. Access had to be reconnected almost daily - even sometimes more than once a day. Every time my room was cleaned, the staff failed to replace certain items like wash cloths, or coffee cup tops. Some of the front desk staff were certainly not helpful or courteous. Other than the location and the view from my hotel room, this hotel was below the minimum of what I would expect from a Downtown NYC establishment. I could never recommend this hotel as it was nothing more than a place to lay my head. The ONLY bright exception was the doormen staff. They were courteous and friendly. Other than that, I would give this hotel 1 1/2 stars.

Booked this hotel months in advance with the other half for our first time in New York. Barely any communication with the front desk when checking in, telling us we need a credit card that will be allocated to our room (which took £400/$500 out without being told prior). On top of this, we were met with a $40 facility fee per night (5 nights) ON TOP of already paying to stay in the hotel anyway, which again, we were never told about. To add insult to injury, the money clearly isn’t put back into the hotel as it’s terribly dated and smells of smoke/weed. Location and view were great but that really is about it. I can guarantee you will get better value for your money elsewhere in New York.

Everything was great especially staff members were really nice and accommodating. A few things could be better like if the restaurant is not open then room service should not have a $5 charge since you are forcing customers to order room service in order to get food. The rooms are larger and the views are great but need a major makeover to make this top notch. Other than that, it was a pretty nice stay and i would stay again, so sad it's not going to be a Hilton anymore.

The price quoted is not the actual price you pay, so it is not worth it for the cost and quite shady. When we got there, we were charged over 300 dollars more than quoted, which would be okay if it were just for a security deposit. However, they charged us an extra 40 USD a night for their “facility fee” which was practically useless and not mentioned beforehand until we asked about it after seeing our credit card statement. The fee included a few tiny discounts to places around the hotel and 10 dollars to use at the bar. For the extra price, you might as well book a room at another hotel. The room quality is nowhere near the quality of a 4 star, and is comparable to a 3 star hotel. The only thing good about the hotel is the view and the shower water pressure. The lobby looks renovated, but the rooms and elevators are not. There were only the very basic toiletries given, with no fans in the bathroom or mini fridge. It is not worth it to pay the price especially after the extra fees for this hotel.

The hotel is beautiful and the view is spectacular from the room, I’ll not put 4 stars just cuz the staff was super rude and the fridge and phone in my room were damage but the hotel is beautiful and my room was really nice and the price is good for the spectacular view I got from the memorial. Even though the staff must start to be nicer and smile more. Also, I called 100 times the cleaning services and they never came to clean my room.

We had a wonderful stay here. Our first room had a leaky toilet, but the staff made it right by immediately upgrading us to a junior suite for the remainder of our 4 night stay. The suite was clean, spacious, and had the most incredible views! Excellent customer service. Location is convenient to subway lines.

I stay in the area quite a bit for work. The room has dated furniture with a lot of wear-and-tear, and the bathroom looks very dated and used. The hallways and doors are dirty too. Also, I ordered a shower cap, twice, and I never got one. It was also very hard getting someone on the phone or text. The days I was there it was abnormally warm, and they don’t have air conditioning. I like to sleep at a cool 65-68 degrees. The room was 77 degrees, without the heat on, so they had to open the window, which invited a lot of noise. I booked through a third party and paid, yet millennium still charged me a $300+ for the night, so will have to call them and dispute it. There are way better places to stay in the area, so avoid!

Great location, but unfortunately the hotel needs a serious refresh, the staff were absolutely great and we moved rooms twice due to the smell of cigarette smoke. The rooms were simply very tired for a property of this price bracket, the door handle to the bath room was broken,l as was the shower curtain. it didn’t have a safe and the coffee and tea facilities looked like they had not been swapped out for some time. When we made coffee the milk in the pot was off! This is the stuff that lasts forever so no idea how long it had been there. The cupboard that used to have a fridge in it was nailed shut. Having used this property for over 10 years prior the pandemic, I know the place well. Maybe the hotel is just getting back into the swing of things? However, In the end we decided to cut our stay short and select another hotel close but again the staff were great and made this a simple process for us. Hopefully this feedback is received as it was constructively intended.

“I hate it here, I just want to leave” direct quote I made to my husband on our last night staying at this hotel. 🫣 Do not believe the 4 star reviews, this hotel deplorable. My husband unfortunately had to stay at this hotel for almost a week. His work put him and other team members here purely due to location. During their stay, one of my husband’s colleague’s rooms completely flooded due to a toilet that clogged and overflowed. When the plumber came to address, the pipe exploded sending a geyser of water into the main space of the hotel room. Another colleague tried to access what he thought was his hotel room - the key worked, so he walked in…and quickly realized it was not his hotel room. Appallingly bad security. The hotel shows extreme signs of wear and tear everywhere. Carpet is stained, bedsheets are dirty and ripped in places, it seemed like our room had a mini fridge at one point, but the handle to the cabinet had been ripped off so the cabinet/fridge was inaccessible. The bed is all springs and pillows are woefully flat making the sleeping experience near impossible. On my husband’s first night in his room, he arrived back after checking in and being away for dinner to find his room smelled very strongly of weed (he asked for a non smoking room) and the downstairs neighbors played mariachi music til 2am. The elevator situation is straight up scary. It shudders and shakes while taking you from floor to floor. One time when we were riding it, the entire panel with all buttons came off its hinges and swung wildly back and forth. I’m genuinely shocked this place has not been shut down. The bell man who helped carry my bags down was very nice. However the other front desk staff was aloof and had no sense of urgency to help guests. When my husband came down to report his colleague’s flooded room, the front desk staff simply looked at him unfazed and slowly shuffled off to “call a plumber”. Just don’t stay here.

Booked this hotel in mid July for $187 per night with my corporate discount. The rooms were dated and in need major facelift, but at that price point and location I couldn’t complain too much. I looked at a midweek rate in late September and the rooms were over $300 per night even with my corporate discount. At that price point, the hotel is definitely not worth it. The furniture was in bad shape, desk chair was broken and the carpet was in need of a wash. I stayed at an Aloft a few blocks away several months ago for around the same price and the hotel was in much better shape. The hotel is worth it if you can get it at a good price, but I would question the 4 star rating. The staff was very nice, but the hard product gets a mid to low 3 stars from me.

What makes this hotel great is its staff! Petra at the front desk made our stay wonderful and welcoming! She is on top of things making sure we are comfortable. There is no doubt that what makes a good hotel its their people! The hotel facilities in general were good for a 4 start hotel, the rooms needed a bit of updating and cleaning to the basics there is room for improvement in this area. The elevators were fast We had a wonderful view just across the World Trade Center. The location is perfect for enjoying restaurants and shops and it was easy to take the sub, a taxi, or a Ferry. The Brooklyn Bridge is a 10-minute walk, 1 minute across there is Brookfield Place with amazing shops and food. Taking a coffee and a walk by the water was great! We recommend this hotel and we’ll definitely come back when in NYC

We traveled from Miami and wouldn’t have chosen anywhere else to stay. This hotel was amazing. I’m not sure why there are bad reviews. The moment we arrived the door butler greeted us. He insisted to let him bring down our bags. The front desk was extremely pleasant, professional and friendly. They all were very accommodating. The suite was very big. Room service even called to check if we needed any items replenished. I would give 20 stars!!!!! Location is great, subways all around, fast food and local shops within walking distance. I will definitely come back and stay here again.

Beautiful hotel!!! The view was amazing!! Such a great area to be because the subway, stores and restaurants are very close. The 9/11 memorial is visible from the hotel. It wasn't very expensive considering the location, how pretty the hotel is and that it's New York. The staff are very friendly. The hotel is very safe when you go late at night they ask you to show hotel keys to make sure you are actually a guest there which I find very reassuring. The food at the hotel is very expensive instead go out for breakfast. I recommend Stage Door Delicatessen which is right by the hotel! Amazing food, staff and environment!!!

I have never felt more embarrassed to stay somewhere in my life. The view was incredible, but the pictures are deceiving. I booked a premier king room with a city view & other than the beautiful city outside my window I have had better rooms at motels. The sound coming from the vents was unbearable, it was extremely loud and kept us up all night. There was barely any amenities in the outdated room. The carpet was disgusting & seemed to never been deep washed or replaced. The lights did not work on the desk or the headboard. The towels were hard and seemed to have been used for years. I was harassed by homeless people that were permitted to smoke and hang out on the front steps, I was threatened by a pan handler that was trying to force me to buy a fake watch as he pushed against me following me back into the hotel lobby. Staff was unable to help with the loud banging noise from the vent and also tried to charge us $35 to use a microwave. In this day & age not having a microwave, fridge, robe, utensils, etc after paying more than $300/night for a room is border line robbery. On the morning of my leave I waited 15 minutes for the elevator because one 1 of the 3 were working, after packing into this little elevator like sardines with other guests, the elevator stopped at every single floor from the 50th floor down to the 20th floor where other guests also were waiting more than 15 minutes for the elevator to get down. Whole stay was a shame.

Elevator sometimes would take 15+ minutes to get you to and from your room as its mismanaged, unattended, and needs to be serviced. Staff is not only unhelpful but downright unprofessional. A staff member attempted to come into our room with a key at 1am startling us because they thought there was smoke nearby (neither of us are smokers and no candles or fires were anywhere in or near room). The parking is off-site and expensive (an additional almost $200 for 2 nights). The bar is rarely opened, closed completely on Sundays and only open after 5pm - 10/11pm on all other days. The room was small although we did enjoy the view. They wrongfully charged my card an extra $667 after our stay and nobody returns our calls to correct this or explain this! They offered no receipt at checkout, they offered no customer service when we called frequently to retrieve a bill. This place is a mismanaged, out-dated, disaster. *AVOID THIS PLACE, THERE ARE PLENTY OF NICER OPTIONS IN MANHATTAN!*

I booked this hotel to celebrate my birthday in NYC. Saw this hotel ad. that had very good deal on Online platforms. Nice room, nice view, friendly staff BUT Surprise with hidden facility fee $35+/day. I was there just sleep and take shower then, explore the NYC. After trip. My card was charged for 2 days fee and the hotel mention they charge every guests for this fee.. Thank you so much!

Decent location in the financial district. Terrible service. When I checked in, the front desk agent was rude. When I got to the room, it was dirty, had stains on the carpet, smelled mildewy, with hair in the tub and the mini fridge balanced on a small coffee table. On top of that, I ordered food, and couldn’t even get it brought to my room? My overall experience was not worth the 600+ (1k+ if I include the 100 dollar nightly security deposit) I paid to stay in this very unprofessional hotel. You’re better off booking an airbnb. I would have checked out sooner but I already paid the full amount.

While the location was nice, and the staff was nice, they fail to mention the $35 "facility fee" at ANY Time when arriving or leaving, or even on their site. My $244 one night reservation, per my reservation conformation turned into $328 with an upgrade. Had I been told there was a facility fee I wouldn't have upgrade. I fee this is stealing since there is no prior authorization requested. At least in every other hotel I've stayed with resort fees, I'm made aware, and actually given the option to waive them if I'm NOT USING THE FACILITIES other than the room I'm already paying for. I had to move the coffee maker to the bathroom, since it wasn't plugged in, and while trying to plug it in, I found trash beside the dresser. The room was a little dates. The toilet was so low to the floor I felt like I was sitting on a child's toilet. The location was great, the area was nice, and the staff minus not telling me a total when I checked in or out just that the $100 hold would come off (but only $60 did because of the "facility fee" and taxes).

Great Location and perfectly connected to public transport. Though the hotel seems to be out of date. The bathroom is probably 10+ years old and in need of renovation. The beds are very small and definitely not suited for 2 people. The staff is incredibly nice and very helpful. Overall, the hotel needs some renovations done but otherwise it’s a good deal if you’re out in the city exploring and not much at the hotel anyways. There also were many stains on the carpet, no safe in our room, few outlets and no fridge. Additionally, the A/C malfunctioned and cooled our room down to what felt like freezing temperatures. This hotel has so much potential, but apparently they don’t want to invest in some renovations. If you don’t care about old bathrooms, small beds and TVs then this hotel is still a good fit. But for a 4-star hotel I would expect much more! Comfort: 2/5 Location: 5/5 Service: 4/5 View: 4/5

Here for work and the location couldn’t be beat, but this isn’t a room worth $350+ per night. Arrived around noon and like others, upgraded to a junior suite at an additional charge to be able to check in. No big deal. The lobby is very nice compared to the rooms. Got to the room and there were several articles of clothing in there that were not mine. The room is fine, but incredibly dated. There were random drips of something down the desk legs, tears in the carpet, and everything was very worn and damaged. None of the alarm clocks, phone, etc. were plugged in, and the only power in the room was a random power strip behind the bed. If I need to be around this location again I might consider it, otherwise stay elsewhere.

Big rooms and maybe the best value for money I have had in New York City so far. Great view from every side of the building so chances of you having a bad view from your room are slim to non unless you are on lower floor. The corner rooms are great with 2 queen sized beds. The TV is placed well but the HUD of the TV in our room was very very bad. The toilets are very unique and weird design but not bad. But the bathroom sadly has double valve taps and shower curtains insead of shower stall. Location is perfect with metrostation entrance on 3 sides of the block and a mall between the hotel and 9/11 memorial. Biggest bad side by far is the dirtiness and sound isolation. You hear trough the door pretty easily and midnight you can hear your upstairs neighbors flushing the toilet. The air conditioning is loud but can be turned off.

This was my second time visiting NY and I brought my wife and daughter with me. Albeit, this is not a cheap hotel, you cannot beat the location or the views. My first trip to NY was spent at this very hotel so I was sure my second trip would be spent at the same place. We had a last second booking and upon checking in and asking for a high room, they were more than accommodating and we got a corner room facing N/W on the 41st floor. The staff at the hotel was very nice and even when they had some issues with the elevators, their staff escorted guests into the service elevators to reduce the wait. Thank you for such excellent service, I will be back again.

Issues with the room: 1. the door was hard to push open. Needs to be realigned. 2. Fridge power cable cut and not clean. 3. Cabinet door for the fridge has a missing handle. 4. End table missing shelf dowel. Couldn't use it. 5. Headboard light broken. 6. Twice on the first day, house keeping entered the room, second time at midnight.

To start many Hilton’s in the city partner with garages for at least a slight discount, this one does not. They talk about a restaurant and they only offer a meager breakfast no other meal. The room was not maintained well, bubbles in the ceiling, dirt on the walls, stained up very carpets, dust all over light bulbs, the person who stayed before us cover the smoke detector and they never removed it (yup a fire hazard) and they also covered the sprinkler system. The front desk staff could learn from the other local Hilton’s for customer service and how to be polite to the guests, especially the Diamond members. I almost feel like this should be a $59 a night motel with all of these issues. They don’t ask for vax cards or enforce masks like many of the other places around. It’s just sad they call this place a Hilton, even the bell hops are not responsive. They would rather stay inside vs. coming out to be helpful for the guests. I guess since it’s so much, it’s a management issue. Very sad.

Stayed at this hotel while on business. Here is my honest review. Location is a 10 out of 5. The views are amazing and lots to do near by within walking distance. But. The rooms are average. Not well maintained. The king sized bed is more of a queen and a half. The coils in the mattress felt like leaf springs from a 1965 Chevy pickup and squeaked like them too! More annoyingly, no alarm clock or accessible outlet near the night stand (either side) to plug your phone in. The room had a safe, iron and ironing board. That was good. Don't use the in room coffee machine. No breakfast area but they do serve in room breakfast. And, there a Starbucks attached to the hotel but you can't access it from inside. Lastly, the bathrooms. The toilet was about 12" off the ground. I almost fell in. I'm 5' 10". The counter was abnormality low height also. Good water pressure on the high floors. Shower head was multifunction and offered a jet spray. Bathroom cleanliness was a 3 out of 5. The shower curtain stank. You get a soap bar, lotion, shampoo and conditioner. Those were all moderate quality. Nothing fancy. The toilet paper was poor quality. Bring your own. I would stay there again for practical reasons. But that's it. Staff was friendly and helpful. Free wifi is 5meg service.

Stayed in the Junior suite back in May. Hotel view/location is incredible. Overall the room themselves are nice, but a little outdated. The carpet definitely could have been replace or deep cleaned. Lots and lots of stains and even one spot that was gooey/sticky. Stepping on it by accident in the middle of the night was not great... Our hotel room was NOT well cleaned when we arrived. On top of the carpet being gross, there was still puke on the underside of the toilet seat, and a false eyelash stuck to the counter. We brought it to the attention of the staff. They said they would send someone to clean it the next day, but was still not thoroughly cleaned. I ended up cleaning up the mess myself with a towel and some water... Not ideal. I gave this 3 stars because I really loved the view and location. It was truly phenomenal but the cleanliness was just not on par with the price we paid.

I'm writing this during a pandemic and after flooding. That's really hard to overcome, and downtown Manhattan is a shell of itself. All that said, the management should be replaced. They're woefully understaffed, and you can tell the front-line workers didn't have much of a direction. The housekeepers were very helpful and pretty efficient, all things considered. Staffing was an issue, but not enough of one to get barked at by a rent-a-cop when you walk in the hotel at night. They're screaming at you to show a room key, for guests only. They seem to be concerned about who gets in. However, once you're in, it's just "some" service. The room views are spectacular. Just know going in that's essentially what you pay for. Don't expect a lot of anything else while there.

I was very disappointed in the service I received from the hotel operator, I have stayed here before and I was calling to ask about the pool. During a prior trip I used the pool but the pool disappeared from the website. So I called and I asked about the pool and I was told "it is closed" my follow up question was it is closed because of Covid or is it closed permanently, maybe I'll come out in the future when it reopens, who knows, in the rudest town imaginable, enough so that I am taking the time to write a Google Review the operator said "It is closed". Just not the type of service befitting the Hilton Brand, I was disappointed. I'll still rate it highly from my previous visit when I was actually in the building, however, the tone and attitude of the employee was super off-putting.

I would give the hotel a 5 star review, because the stay was very pleasant and the view of the WTC was divine.... BUT I suppose a member of the cleaning staff left a window open to air it out earlier in the day and forgot to close it. When we got into the thermostat read 45... it was 40 degrees outside and the window was not very big, so it was open for a very long time. But we did not complain, we turned the heat on and left the room for a few hours. 6 hours later it warmed to 65 so it was bearable. Overall I'd recommend a stay here.

Everything is closed due to covid, which actually makes no sense because... restaurants and bars are still open in the city with nobody wearing masks or showing proof of vax. You have an open hotel, open lobby, open elevators. Eating/drinking, far too dangerous! Excuse to reduce labor while still claiming PPP benefits through pandemic, taking more off the top than other hotels are willing to stoop to. I could've been unvaxxed but nobody ever checked me once in NYC, nobody actually cares. All virtue signal, no efficacy or execution. Pile the corpses. My room was a 0/10 for the price. 54th floor. Good view but there is a sudden loud banging and slamming noise every few seconds that reverberates and vibrates the walls of the building. Not sure if it's pipes or elevators. There is very clearly an old diarrhea stain on the lounge chair. I think the diarrhea stained chair is unnecessary and kept around only to remind you you're a low class second rate citizen that shouldn't get too cozy in this city. The unauthorized $800 charge on my card despite total bill for room coming to $530 after taxes is pretty neat of them too! If you can't afford a random unexplained charge like this you will be broke your entire stay unfortunately as its still not back in my account. May dispute the charge and never stay in another Hilton honestly, it's that egregious of a violation/financial abuse.

I had a 14 night reservation but immediately checked out after seeing the condition of the room. Stains in the carpet, old furniture missing handles, lumpy bed. I gave front desk a chance to make it better but all I was offered was an upgrade to Junior Suite for $50 extra a night.

The location was perfect and the view from our window amazing. The rooms, however, are in serious need of upgrade. The interior is more like a motel run by Norman Bates than a Hilton hotel in Manhattan. The breakfast menu as a messy copy paper reinforced the impression I would describe as a mixture of the Great Depression and time travel to the 90s. Practical problems of the rooms have already been listed in other reviews, and I can totally agree on them; shower faucets are difficult to use and not very environmentally friendly, no refrigerator in the room, no plugs near the beds...our room was also very cold, which was uncomfortable considering it was freezing outside, and would have been nice to warm up in the room. The cleaner did a great job (the room was tidy, new coffee and water brought into the room every day) and was very friendly, unfortunately the same cannot be said for all the other staff. There was variation in the service, some staff members were very friendly and helpful, some were rude and lacked even basic customer service skills. The check in wasn’t very welcoming or informative. The overall impression was that this hotel just doesn’t match the brand. A lot could be done by paying attention to details and updating both practices and decor. With this location, the hotel would be great if you brought it to the 2020s.

I had such a wonderful time here I was hesitant to book because of all negative the reviews. I wanted to give my husband a special experience for his birthday. I called the hotel and told the manager my concerns and let me tell you they were so nice about it …They went through everything with me. They even upgraded my room to an upper level floor to make sure I had the best experience, if you’re looking for a hotel with friendly staff that centrally located with great Views, you should definitely check this hotel out. I’m very happy I stayed with them. One thing I will mention is that they do have an outdated television system so if you’re going there to Netflix and chill, you might want to bring your laptop but we weren’t there to watch television so that wasn’t a problem for us. The rooms don’t have a microwave or refrigerator… But there is a store located right downstairs so it was all good. For the service and location, it’s a great NYC deal.

Perfect location and beautiful view on the World Trade Center. Rooms are spacious and with a lot of windows so they are bright. Also cheap price ($350 for 2 nights !! Unbeatable in this area) But you understand why... this hotel is old, there are stains on the carpets, doors are damaged etc... and staff at reception have not been friendly (checkin took forever whereas there were few customers, check out took long too, no small talk , no smile, they didn't even speak to me and just typed on their computer..) Also, no breakfast available - just a small coffee place next to the reception... espresso coffee was very tasty but the plain croissant had a racind taste. Also the staff was not nice at the coffee either. I really felt I bothered all of them just being a customer, with no special request. I went there twice over the last months.. and had the same experience each time so I will not go back

Comfy bed and pillows provided the best sleep I've had in some time. Views were magnificent and the location can't be beat with subway stations on the same block. Rooms had ironing board and iron, great makeup mirror, hairdryer, safe, coffee maker and everything you would need for an easy stay. Still, there is some room for improvement with cracked tiles in the bathroom, overly caulked bath tub, carpet a little worn in some areas but honestly, nothing that was horrible. Staff could be a little more welcoming at the front desk and acknowledge you when you come in. THAT would go a long way...if someone notices you when you come in the front door and says "Welcome to the hotel!"

Okay. So I read a lot of reviews about this place and I was really unsure what it would be like. I was only stay for one night so I figured I’d hope for the best. Check in starts at 4, but we came around 6 and the room still needed 15-20 minutes. They did offer us a drink at the bar while we waited. The drink was heavy on the sour and light on the whiskey (but the bartender was the nicest guy there) later we returned to the bar and he made some stronger drinks so that might have just been a one off bad whiskey sour. I went back up to the desk 15 minutes and the room was ready. The front desk people were all really kind so idk why everyone says they aren’t. Just treat people with respect and have some patience and they should return the favor. Once in the room I noticed it is slightly dated but I don’t mind that. The view was amazing (which was the main reason I booked here) Some negative qualities of the room were the hard as rock bed and very noisy rattling from the air conditioner. But it was clean and I didn’t notice any stains. With all that in mind, for one night here it was ok. But definitely not worth the amount paid. I would have rather had a more comfortable bed with a worse view. Sorry Millennium, you’ve got some work to do.

The hotel gets the job done. The restaurant and bar are closed, but that is understandable, due to COVID. The hotel is located near multiple subway stops and wall street, which is convenient. Room was okay there were some cigarette burns on the carpet and one of the light fixtures was broken. Overall pretty decent hotel for the price.

Incredible views and location. Decently clean and quiet, but NOT a 4 star hotel. There was no shampoo or conditioner provided, just a bar of soap. No water. I had to dig under the dusty bed for a power strip to plug my devices in. Refrigerator was bolted shut, but still in the room. No one even bothered to ask how my stay was. They probably know not to even ask the guests that question. If they just made some simple changes it would be fantastic.

It's location was ideal for my business needs, and given typical Manhattan hotel prices the cost was reasonable. However DO NOT expect anything extra being a Diamond member. I understand COVID - but you offer room service however voucher credit is almost an insult given typical breakfast costs and the VERY high taxes and feeds added on.

Never coming back or recommending this place. For one, you’d think the rooms would be more modern given being in NYC, but no. Then, I had to ask FOUR TIMES for an extra blanket because no one seemed to be bringing one. Then, they wanted to charge us $35 or so to get a microwave in the room. Are you serious? Every hotel I’ve been to had a microwave included….it was ridiculous. I won’t complain about charging $30 for 2 eggs, fruit, and a cup of tea because it’s NYC, but you’re better off in an Airbnb for the price. The only thing good about this hotel was the staff being friendly and the view from your room…other than that, absolutely not.

This is my first time ever leaving a negative review on a place. We were here for our honeymoon in August. Our room was dirty and outdated and had obvious signs of water damage. I left a review on the checkout but never got a response back which was very disheartening. We paid a lot of money for a hotel here and to have a filthy room that felt like a motel in New York City on our honeymoon was incredibly sad. Especially with your hidden $40 fee a night, the hotel shouldn’t be as outdated at it is. We love coming to New York but will never go to this hotel again or its chains. Based on these other reviews I hope the hotel takes this seriously and makes its necessary changes. I know you already got our money so my words mean nothing but this place truly disgusted me in many different ways, I wish I didn’t waste my money here.

The SMELL. For whatever reason the lobby smells like hot garbage? Even when the city doesn’t outside? I have no idea how that happened, but it was nauseating. I booked a king corner room. We got the corner, but the bed was a queen. The room also hadn’t been updated since the 90s. Outlets placed in bizarre and inconvenient places, no refrigerator, and the furnishings were just sad. Stains in the carpet, walls and the one sad armchair in the room. So disappointing because I spent 95,000 points in the room and the views from the 54th floor were incredible. Cannot recommend even my worst enemy to stay here.

Unfortunately we had very unpleasant stay. Great location and that’s where it ends. Outdated decor and furniture and overall not very clean rooms . Room was not as described on the booking confirmation. Bedroom area had absolutely no power non of the lights and outlets were working.Toilet in the bathroom was broken and ran water every 5 minutes. No amenities, too expensive for what it is.

Comfy bed, view of WTC but my nonsmoking room reeked! I was only there a day so I didn’t bother changing but I was really surprised given the whole hotel is nonsmoking. Maybe it was the ghosts.

They have no parking options except for 75 dollars extra per night. Down the street, expect to leave your vehicle over night for 55$. The view is great, the breakfast is expensive, the bar and lounge are non functional due to covid. Nobu is next door. That was convenient.

At reception, no infos were given (e.g. about check-out). We had to wait quite long for an elevator to arrive, room key did not work. We got back downstairs and got another room number. Second room was dirty and not cleaned. We called again and demanded a compensation - no answer. No communication between staff. After about one hour later, we got a new room, which was fine but no apology from the staff. While raising our frustration, we received a breakfast voucher from the friendly and helpful manager. Breakfast is only possible as an in-room dining option. However, an additional fee of 5 dollars had to be paid in order to eat your breakfast.

Bed was comfortable enough, but the overall quality of our room was pretty disgusting. Stains on the wall covering and sofa, grime on the baseboards, no refrigerator and just generally rundown. We never saw that the lobby bar was open - likely a casualty of COVID - but there was very little about the hotel that felt like a Hilton.

Had a great stay if you're 18+ they will let you in no question. Safe place with a great view. Staff was really nice, room was clean, and they're are great places to grab a bite to eat near by. The only weird thing was that the fridge was bolted shut, but they're are ice machines on every floor. Highly recommend!

Great location for hotel being in the financial district, however the hotel is VERY old, and the staff at the reception is pretty rude. Typical NYC attitude doesn’t bother, but just being rude while discussing room options is on another level. Outdated rooms, no fridge or microwave inside, and there is barley a comforter. Truly NOT a Hilton experience.

Room was nice and overall a decent stay. Our floor smelt strong of weed and we called down. They apologized and honestly it wasn't a big deal it's legal but charging a smoke fee to us after we called and said out while floor smelt is CRAZY! we got a bill for 667 on Christmas Day. I've called three times and they won't even send me an email breakdown. This is clearly a regular occurrence at this place what a shame!!

Stayed here for 4 nights last week through to yesterday. Hotel is in a great location. Had a standard room which was meant to have 2 double beds but they were small doubles 🤷🏻‍♀️. Big issues with the elevator emailed the company a few days ago but yet to receive a response. Rooms were dated which I didn't mind. They were clean and tidy. I don't understand the resort fee at 40 dollar a night what does it actually cover. On checking out I used the Lobby toilet which was disgusting. WHAT DOES THE 40 DOLLAR A NIGHT RESORT FEE COVER PLEASE Recommendation; sort elevators, improve beds in standard room or stipulate they are small doubles, scrap the resort fee

Unfortunately, it seems like this hotel hit its peak in the last millennium. The room in which I stayed had a deeply embedded smell of smoke, and thoroughly stained carpet that looks like it has been there for decades. To be sure, the location is convenient and the views from the rooms are impressive. But, given the price point, I expected more from this hotel.

Great location, right opposite the Oculus and the 9/11 Memorial. Also great for the Financial District. The hotel interior is looking a bit tired. Fittings are quite worn. It's time for the hotel to have a good spruce up and refit. The restaurant still isn't open (October 2022) following the Pandemic which was a shame, but there's room service instead. The Reception staff and Consierge were really helpful, which was great. But we'll wait for the improvements before returning.

I had a wonderful experience at Millennium! The front desk staff was lovely and made checking in a breeze, even when we decided last minute to stay another night and checked back in at midnight. The rooms are clean and comfortable. The location is phenomenal — close to shops, landmarks, and subway stops to get you anywhere you need to go. Convenience, comfort, and hospitality aside, the standout reason to stay here is definitely the views from the rooms, which are absolutely out of this world. You can see the Hudson, the skyline across the river, a bird's eye view of the amazing architecture of downtown NYC. What more can you ask for? Note: It wasn't an issue for me & my companion, just be aware that the regular room types don't have mini fridges

I booked a 3 night stay, but was only able to stay one night due to COVID exposure. I was charged two nights even though I only stayed one. I was told I would be refunded the third night. I was given a statement that I was due a refund of $307.88. Almost a month later and five different calls and over three hours on the phone I have not spoken to anyone that can issue the refund. In addition, to them not giving me my refund - several people have been rude and I have been hung up on twice and left on the line to never be spoken to again. Hilton's customer service is despicable.

My son and I booked this hotel for a 6 night vacation. Chose this hotel because of the views from the rooms and was not disappointed. It's location next to the subway was very convenient. We had a great time. We loved it so much we want to do it again soon. Was hoping the hotel would reach out to make this 2nd trip happen. Can't wait to come back. The views were awesome, I felt very safe.

They charge extra fees! 25 dollars plus tax as a destination fee * Destination fee acess for long and short phone calls and gym access ( ok so if I’m not making phone calls why should I be charged for them? Also since when are hotels charging things that were always free such as gym amenities?That’s like charging me for sitting in the lobby) 100 dollars per day of stay as deposit ( which I was told it would be given back to You) The room is dirty and old. Honestly I don’t even care about old but we live in pandemic times, it should be clean properly. The phone didn’t work, so I couldn’t reach out the reception to let them know the I don’t even have internet access… Positive things : the view from the room is nice, and the concierge team is very helpful.

Me and my husband stayed here June 20-25. The room was great. The view - AMAZING. Even better than I had hoped. Whenever we had a question or needed to speak with the staff, they were great and super helpful. Our room was clean. The bathroom was clean. I was happy with the location of the hotel because we were not run over with tourists like if we had stayed in Midtown, but were still in a busy area and close to subway lines and restaurants and shopping. I will 1,000% be staying here again. Pictures attached are the view from our room. If I had *any* criticism, it would be that I wish the room had a small refrigerator and microwave. We were unable to box up food from restaurants to eat later, but that’s not enough to deter us from coming back.

I had a spacious corner room on the 47th floor offering great views of the Brooklyn Bridge. The location is amazing. The bed was comfortable, cleanliness was also very good and the reception staff was friendly. All in all I had an enjoyable experience and I would recommend it to others. There are issues however: The Millennium Hilton has been around forever and it’s showing. The furniture is well worn and the carpets aren’t the nicest anymore. Also the water pressure in the shower is lacking . A renovation is in order. Prospective guests should be aware of this issues and decide if they can accept these, especially given the fact that nights can easily cost around 600 USD.

I booked a junior suite. Room was nice and good on space. Bathroom was clean as well. Great view of Freedom Tower and Oculus from my suite on the 30th floor. Only issue i had was a housekeeper came into our room at 11AM thinking it was unoccupied. This woke me and my lady up as we were very confused. I did not get a chance to speak to front desk regarding the issue as I was pretty busy with work. Also there was no microwave in the lobby. This was a first as i’ve never stayed at a hotel without a microwave. Regardless of these two issues i would book again.

We did not have a key for the entirety of our stay. We kept receiving new keys but the issue persisted. We ended up with 8 by the end. We were told repeatedly “unfortunately there is nothing we can do at this time - it’s going on with many rooms”. Great - we can’t access our room unless we wait for maintenance ANYTIME we need to get in. On the last night we were here were were told we could have a different room but it would have the same problem. How can you offer a room but no way to access it. Returning to your room when a lot of people are checking in or out? Be prepared to wait in the lobby until they can get to you. Would never return here. The staff are nice and friendly and I feel bad that they have a service that shouldn’t be operating until it’s actually functional.

They need to get organized and stop using Covid as an excuse to not open amenities. If you are short on staff, pay more!

Very nice hotel in a prime location. Close to all transit and at the heart of the financial district. Would have given 5 stars but the rooms seemed to need some care/updates. Fridge was not in operation, finishes needed updated. All in all, it is very nice and will probably stay here again soon.

Nice hotel despite some of the negative views I read. Quiet. Best sleep I've had in a long time. Only negative things to report is the stain on the carpet and the not so pleasant smell of the sheets.

I was shocked to see the following conditions inside my suite when I checked in on October 14, 2021 1. Fabric sofa was grubby with dirt and stains, cushions were already out of shape. 2. Carpet was already loose in some parts, with patches of dirt and stains 3. Desk, tables and side drawers were full of dents and scratches 4. Curtain was dusty and in some parts they were out of track. 5. Leftover coffee bag was left inside the coffee machine indicating the room was not properly cleaned. It’s a pitty they don’t do good maintenance, their location is fantastic

Do not stay here! The lobby and halls smell weird. The furniture, carpets and wallpaper are dirty, stained and worn. In my room the phone, safe and both nightstand lamps didn't work. When I tried to charge my cell phone in a wall outlet I received an electrical shock. My room still had items left by the previous occupant. Staff were indifferent.

My mother has been coming to this hotel consistently for years. The last two stays on different weekends were horrible. On her recent stay the bathtub/sink drain did not work and was not fixed promptly. She had been trapped in an elevator on her way down to check out. Lastly she was suppose to check in at 4PM and wasn't given her key until almost 7:00 PM that night when she had to check out the following morning. It took management almost three days to respond back to her about all of these concerns and they did ABSOLUTELY NOTHING. Complete disrespect and blatant that they do not value their customers. I will never have family stay here again.

I agree with previous reviews in regards the state of the rooms. They were in much need of a face lift. Where there used to be a fridge in the room was a cabinet crudely screwed shut. A desk chair and uncomfortable armchair was all that was available in the room next to a coffee table. At $NZ450 a night it was the most expensive of the five hotels we stayed in and the most dissapointing. After our return to New Zealand we discovered a $200 credit card charge from the hotel and a month after contacting them, they have still yet to explain. The great views that have been spoken about did not cover our overall dissapointing experience.

Me & my husband stayed here for 5 days and 4 nights. The hotel is a little outdated but we had no issues during our stay. The rooms was cleaned every day and we were provided clean towels each day. We upgraded our room when we checked and I am so glad we did because the views were amazing. I seen reviews about people not happy with the rooms but we were out exploring all day and literally only slept in the room and got ready. I wish the room had a small mini fridge especially since it was a bigger room. We didn’t have much interaction with staff but that wasn’t necessarily a bad thing.

It was such a nice place to stay and it's right across the world trade center area that I wish I had the time to go visit. Had a nice view of the city and comfy beds with AC and Tv. It's the place I have been waiting to get back to after a long day of walking.

Honestly I don’t understand what all the complaints are about on the other reviews. This hotel is very affordable, clean, and in a STELLAR location. The room’s definitely got warm so I don’t know what it would be like in the summer but by night time ours cooled down. The rooms are not fancy by any means but they are clean, beds were comfortable and the staff was great. The views are amazing and the location cannot be beat as far as proximity to shopping, 9/11 memorial, and all the subway trains you would need.

FABULOUS VIEWS LARGE SPACIOUS ROOM UNBEATABLE LOCATION VALUE FOR MONEY No fridge No restaurant No pool THE STAFF Concierge awful! Wouldn’t lift a finger to help unless they felt a tip would be paid! Stood chatting and let guests struggle. The lady who cleaned our room (2505) definitely the most lovely person we found working there! Please give her a better job!!

The views were great, but unfortunately that is the only positive thing I have to say. Upon my arrival, my trip was paid in full and the man at the front check in confirmed that for me and said I would not have additional charges. during our stay there were multiple room service orders that were sent to our room that we did NOT order. The elevator to get to our floor was broken causing delays in our day. The views in the room were great but the outlets ruined multiple chargers and we were not given a fridge. Upon coming home from our trip, my card was charged an additional $460 when we did not order anything or do any damage during our stay. We were in our room just for a few hours each night just to sleep. The prices to stay here are ridiculous for what you get, and on top of that taking additional money. I will not stay here again. I would settle for a worse view and cheaper cost to avoid issues like this again. ESPECIALLY the additional charges. I have reached out twice regarding these additional charges with no follow up.

Location was decent. Service wasn’t great. Opening greeting upon arrival (when the lobby was quiet and one person was in front of us) was a stern “stand behind the line” from the person at the reception desk. Call me old fashioned, but I enjoy a warm welcome after a long journey. Shower in the room was awful.

We booked the junior suite for a 3 night stay since it is close to where we work in. First night we asked for bottled water from housekeeping at 8 pm and they said they will bring some up. By 9:30 pm we kept calling to follow up. No response. We had to go down to the front desk to ask for water and the front desk personnel were just chatting with each other. They said they don’t pick up the phone because of labor laws. That doesn’t make sense to put a button on the phone to call the front desk then? Second night, came back at 9pm after work. The room was not serviced. We left at 8 am for work and there were no door signs you put out to indicate you want the room serviced. Since they don’t pick up the phone why bother calling to service the room right? Paid 160 a night which is a bargain for a suite but this is beyond disgusting - room duvet is too thin, toilets are from two decades ago, and service is non existent. Was planning on staying here 3 nights a week for the rest of the year for work but that possibility is gone. Better to stay at Sonder (3-4 star) where they are upfront about not servicing rooms but have much better service.

Watch out for sneaky charges to your card after - not just the $35 facility fee. If you read the reviews you will see this is a persistent problem management cannot seem to address, and I am sorry to say it seems to take advantage of unsuspecting international travelers. Also you won't necessarily get the room type you reserved, you will get what the front desk chooses to give you even if you paid for more. If you can handle the stress of that - this is a truly sweet hotel with some rooms that have great views. I wish I could give it 4 stars but having to resolve the extra charges left a bad taste.