1/5 Katie L. 4 months ago on Google
DO
NOT
COME
HERE
AND
SPEND
YOUR
MONEY
ELSEWHERE.
I’ve
never
written
negative
reviews
but
I’ve
also
never
been
treated
so
badly
by
hotel
staff.
The
staff
member
at
the
front
desk
that
helped
us
was
quite
rude
and
snarky.
He
was
very
nice
to
the
people
he
helped
before
us
and
spent
a
long
time
conversing
with
them
despite
the
long
line
(which
is
perfectly
fine).
However,
the
moment
it
was
my
turn
I
noticed
he
wasn’t
as
enthusiastic
to
help
me
as
I
am
young
(21).
I
didn’t
realize
that
the
booking
wasn’t
prepaid
as
I
thought
I
had
paid
online
so
I
had
to
call
my
Dad
(who
had
stepped
out
of
the
lobby
for
a
moment)
to
come
back
over.
The
concierge
then
proceeded
to
say
well
there’s
a
lot
of
people
behind
you
and
they
probably
have
dinner
plans
(implying
that
i’m
holding
up
the
line).
He
helped
me
for
a
total
of
3
minutes.
In
addition,
the
wallpaper
in
the
room
we
are
staying
in
is
peeling
off
the
walls
(bad
look
for
a
hotel
that
claims
to
be
4
stars).
There
is
also
no
mini
refrigerator
and
when
I
called
to
ask
if
we
could
get
one,
they
said
only
if
they
had
any
available.
Why
is
a
mini
fridge
in
the
room
highlights
if
it’s
not
offered
in
every
room?
The
staff
was
again
extremely
rude
when
I
asked
for
the
mini
fridge.
I
had
followed
up
asking
about
options
if
they
didn’t
have
one
as
I
had
items
that
needed
to
be
refrigerated
and
the
concierge
said
“if
we
don’t
have
any
then
we
don’t
have
any.”
I’ve
only
had
one
good
interaction
with
the
staff
here
so
far
and
only
one
person
would
hear
out
my
concerns.
This
behavior
is
absolutely
unacceptable.
If
we
are
paying
over
400
for
one
night
I
don’t
think
we
should
be
okay
with
this
treatment.
This
is
my
first
experience
booking
with
Hilton
and
I
think
I’ll
be
looking
elsewhere
from
now
on.
This
was
the
absolute
worst
experience
I’ve
had
any
hotel
ever
and
I
wish
I
had
taken
the
negative
reviews
about
the
staff
more
seriously
before
booking.