2/5 Andrew R. 2 years ago on Google
The
hotel
itself
isn’t
bad,
great
location,
was
given
an
excellent
view
and
the
room
was
modern,
clean,
and
comfortable.
I’m
giving
only
two
stars
for
a
couple
of
reasons.
Foremost,
the
staff
were
terrible.
I
get
that
this
is
New
York,
but
I
expect
better
hospitality
for
the
price
I’m
paying
to
stay
here
and
my
status
as
a
Hyatt
Elite.
Not
one
staff
member
I’ve
interacted
with
at
this
hotel
has
been
pleasant
to
speak
with.
Another
issue
is
that
the
thermostat
is
broken,
often
showing
that
the
room
temperature
is
anywhere
from
120F
to
372F
(picture
with
proof
below)
so
any
attempt
to
use
the
system
turns
on
the
AC,
even
when
set
to
the
highest
temp
on
the
thermostat.
I
tried
to
call
about
this,
but
the
phones
in
my
room
are
broken
too.
I
called
the
front
desk
from
my
cell
phone
about
these
issues
and
was
again
met
with
short
responses.
Also
tried
to
have
breakfast
(Hyatt’s
website
lists
it
as
Free
Breakfast,
that
definitely
isn’t
the
case),
they’re
only
doing
room
service
and
the
two
small
bowls
shown
cost
a
whopping
$80
after
tax
and
service
charges.
This
is
flat
out
ridiculous!
Don’t
list
the
breakfast
as
free
on
your
website
and
then
expect
me
to
pay
skyscraper
prices
for
basic
hotel
food.
Overall
disappointed
by
my
experience
here.
Hope
you
can
help
your
staff
treat
your
elites
with
a
little
more
care,
keep
your
rooms
fixed,
and
be
more
transparent
about
food
pricing
and
service
options.
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