Let's start with a positives. This place has a beautiful lobby in its in a convenient location. I booked a room here because I forgot about my experience from many years ago. Unfortunately, it was just as terrible. This time I did get a room but the first room I got head stains on the sheet and the desk was scratched up. It was a cramped room even for New York City standards. It felt more like a motel than an Autograph Collection from the Marriott. Keep in mind I've stayed at a Marriott for over a thousand nights so I have some reference and I'm usually a fan of Marriott. I'm highly disappointed in Marriott for having such inconsistent quality with one of its higher end brands. When I try to cancel my reservation and get another hotel the manager called and offered me another room. I agreed since it was late at night and the second room was much more spacious and clean. However, I canceled the rest of my nights this week and moved to another hotel. Perhaps the most disappointing thing about this hotel is the last of accountability by staff. For example, the front desk manager called me about the room change. When I gave feedback, very politely, about the dirty sheets and scratched up desk he simply said that's not his area and that's housekeeping. He didn't say oh. I'll have someone check it and make sure it's better for the next guest. When I tried to breakfast it was okay. On the positive side, there are lots of fruit selections. And it was a very broad setup things to choose from. I was little disappointed that the silverware was left out for people just to grab with their hands. Given we're still in the pandemic in New York City is at risk level yellow. The bacon was soggy. I didn't say it was not crispy, it was soggy. The gym accesses with crunch gym right next door. It's a pretty decent gym except it's super crowded and you have to sign into the crunch database to get in. This is highly inconvenient for business drivers who want to go in and out. On a final note, the security here is not up to standard given it's in New York City. Anyone can walk in and push the elevated button to get to your floor. I was not stopped once by the doorman or anyone else. I did not need a key to get to any floor in this hotel. ----- I'm a lifetime platinum member at Marriott and have found a new low for these chain since the merger. They overbook rooms at this property and then provide a negative attitude when unable to accommodate. I have experienced over booking before and they were nice about and even walked me to a sister Marriott property. Don't stay here

I was so excited to stay at this hotel. It looked great and in a fun part of town. I had a Very, very disappointing stay. I checked in, and the staff member could not have been any less attentive. She didn't smile; she told me nothing about the hotel (is there a bar, a fitness centre, or what is near). I had a small room, no mini bar in the room, and no coffee maker. On their Hotel Services screen in the room, they say you can have complimentary coffee, tea and water 24 hours a day, ask at the front desk. When you ask, they say, "Oh no, Only between 06:00 and 11:30 ", so they are false Advertising their services. The fitness centre is also not open 24 hours as advertised in the rooms. Just a nasty place all around. Even 2* South African hotels are usually way better equipped. I will most definitely never stay here again, and for the price, you would expect a lot more. I would instead move back to the Hilton Millennium, where they always treat you well and provide excellent service.

I booked an executive room. I guess the executive means two bathrooms. I wish this room had a separate living room area instead of two bathrooms, but it didn't. Of course, I could have booked a suite. After checked-in, I went to the desk to speak with the manager and asked about the possibility of being upgraded to a suite. The front office manager said that the suite wasn't available that day but to come back the next afternoon to double check with him about the upgrade. Our stay was supposed to be for 11 days (business travel/my spouse's medical visit). On our first night, upon arrival at the room, I called the desk to inform them that the safe wasn't working and requested a clock. The following day, I went to the desk to inform them that we had never received the clock and that no one had come to the room to fix the safe. I saw the agent write a note about my request. We went out of the hotel for my spouse's medical visit. Later in the afternoon, when we returned to the hotel room, we noticed that the clock was never delivered even though the room was already cleaned and made-up. So, I went down to the desk to check on the status of the suite upgrade and to let them know that the clock was never delivered to our room and that we needed someone to fix the safe. The front desk agent told me, "The manager comes at 3 PM," and he is the only one who grants upgrades. (Important to mention that we weren't looking for a free upgrade since we knew that we had booked an executive room; we were willing to pay for the suite upgrade). It is terrible that a front office agent is not empowered to make decisions about room upgrades and that everything must go to the front office manager. We waited until 3 PM to again be declined an upgrade, and the message was that the suites were unavailable. I decided to go to the hotel website and was able to book a suite which I never clicked to finalize the reservation because I thought it was deceiving the answers I was getting at the front desk. It all seemed inconvenient for them to move us to another room. We were very frustrated about it, and now it was closed to 7 PM (our second night at the hotel), no clock, and no one had come up to fix the safe. So, I went down to the desk and told them we were checking out the following day. You would think that when the front office agent looked at the screen and saw that we were shortening our stay, the agent would have been empathetic and asked why we were leaving the hotel earlier than the reservation. Again, lack of concern and caring.

A solid choice for hotels. Close enough to the sites but not in the crush of Times Square. Service is very accommodating though the Guest Service hotline went to voice mail. And they took quite a bit of time to answer chats on the app. The standard rooms are quite small and with the smaller windows of old can seem even smaller. The upgraded rooms are decent size. Climate control seemed to have two settings, hot and cold. The hotel needs to invest in new pillows.

The room itself was fine and the location is convenient. No one in the hotel can make change for large bills and the bellhops are rude. They also charge to store bags (in cash, even though they insisted they couldn’t make change), so if you aren’t arriving at check-in time or leaving the city directly after check out find another place to stay that includes this service that every other hotel I have ever stayed in offers for free. Hotel bar is overpriced and only serves light snacks.

Rooms could do more/better cleaning, I found a couple of hairs in my bathroom. Very unpleasant. The hotel reception gentleman who received us was very welcoming and helpful. They have blankets in beds instead of duvets which I think it is not hygienic as they don't get washed per guess stay. The hotel decor is fab and I love it, i can't get enough of the wall paper and drawings. The rooms decor are a little bit more bland with comfortable beds. Good size for an NY hotel with 2 large windows which I welcomed. Noisy air-conditioning. My room had an American bath tub with a shower over it and curtain. Amenities on the poor side with hand soap, body milk, body gel and shampoo. No bath rope nor sleepers in the room. Small deep wardrobe with iron and iron board and small safe. Recommended specially for its location.

Location is good. The room 328 was underwhelming. Only 1 night stand and no coffee machine. I was wondering why the window was frosted. I opened it and discovered huge HVAC equipment. As you can imagine this is not exactly interesting not quiet. On the bright side it they offer ear plugs. I asked to leave my bags upon checkout and they directed me to another gentleman. To my surprise, they asked 3$ per bag. I never saw that at any hotel let alone a Marriott. I went back and check in again. If you can’t afford to keep my bags for free, add 5$ to my stay and don’t tell me about it. Service 101! Overall fair but I was hoping for a better experience.

Overall, a great place to stay. The location is conveniently located within walking distance to public transit as well as shops/restaurants in midtown. Upon arrival, the front desk staff was friendly and helpful. The hotel has a jazz theme which felt cool and inviting. The room was clean, spacious for Manhattan, and we were lucky enough to also have a great view. Would definitely recommend to others, and would stay here again.

Absolutely overpriced for the quality of the hotel. Ice machine out on our floor. Won't deliver water to the room but there's no mini fridge. An extra charge for holding bags after I've already paid $700+ for a room?? No room service available. Staff were kind and helpful, bar was nice but really not worth the cost.

While I usually like Marriott properties, this one did not meet standards. The walls are paper thin—so don’t expect quiet on a weekend. Plus, my prescriptive skincare was coincidentally gone after the cleaning staff came in. Sadly, I had even left a generous room tip. Thankfully I had locked up my oral prescriptions and computer. My advice—try another Bonvoy hotel.

Thanks to Brian and the Lexington Hotel Staff for making our New Years Eve experience memorable. For starters, the check in experience was a breeze. We arrived a bit early and our room was available. (Much appreciated after our 6 hour flight!!). The lobby was clean and welcoming and we immediately noticed the plush and cozy bar in the lobby. (We came a bit later in the evening and the drinks were fancy and perfect for entertaining guests…which we did). Our room was IMMACULATE. Wow! Our suite was beautifully decorated and the water pressure in the shower was amazing! The bed was comfortable, the sheets were cozy and we overslept every day…happily :) And to top it off, there was a DJ spinning in the lobby and complimentary champagne at midnight for the balldrop! So classy! Every time we needed something…even if it was a restaurant recommendation…the staff was always eager to help us make our stay more enjoyable. I can’t say enough about this hotel. Will definitely be back soon!

Pros: What a nice stay! The hotel staff were incredibly nice and accommodating! Like very nice! I didn’t need any special accommodations but I needed towels and a blanket one night and I felt like it was there in 13 secs. Just over the top (amongst other things). -The rooms were clean and I loved that the window opened to catch the morning air (stench lol). Honestly it was great. -Lovely decor. Hot water with great water pressure. Starbucks downstairs was nice. -Location was fantastic Cons: -Rooms and bathrooms were a bit snug but we weren’t in there enough to care

Remember to use HoteIDully.ᴄᴏm when booking any hotel. This web site will compare hundreds of hotel sites and usually will have prices a lot cheaper than others! Thank me later! This resort is one of the best in this area. I have been staying here for a long time. If you decide to stay here you for sure won't be let down. We had a wonderful stay at this hotel. I read several reviews prior to coming, and I was worried. But the staff was lovely - even upon a very late night check in. Our room was great - and clean - and the location cannot be beat. We will look forward to returning, and will also tell our friends!

This hotel may still believe it can rest on laurels from 1940. It is not a luxury experience. It is a normal Marriott in an old building with ancient plumbing. I didn’t sleep well for 4 nights. We were disappointed with ALL the rooms we were given. The first: a massive room with a tiny bed. The second, still smelly from the previous guest’s smoking. The third, an ominous attic with a tiny window and handrails around the bed and blocking the television, and a massive column in the center! And the fourth, conveniently located next to the loudest ice machine on earth… Either Randy, the manager, has never see any of the rooms at the hotel, he doesn’t know his job very well, OR he is a liar who chose multiple times to put us in the worst rooms of the building. I won’t pretend to know his inner workings, but they weren’t working for us. Randy’s version of deescalating a situation is to interrupt you mid-sentence, introduce himself in a condescending tone AFTER he’s been speaking down to you for 20 minutes, and to dismiss everything you say after that. A clean hotel, the housekeeping should be commended, as well as the kind gentleman who brought a fridge and microwave to our room. The TRUE DIAMOND of this hotel is Lisette, the concierge, who knows each room by heart. She committed our faces and room number to her memory and did everything she could to help us celebrate our wedding anniversary. Why SHE isn’t running the place is beyond me…

Hotel is located in a prime location, close to all the major sites and subway station. Front desk staff are great along with the house keeping crew. Some things to keep in mind, there is a resort fee in addition to your stay but you get a credit to use towards breakfast and few other things. This was a new one for us, luggage storage fee. We have never paid this before as this always have been a complimentary service from our Marriott location we have stayed at. They charge a $3 fee for each piece and only rude encounter we had was with the person storing our luggage. Besides that we had a pretty good experience.

Great room, welcoming lobby, helpful doormen, fantastic breakfast. Safe , convenient area. Only hitch- valet wait for car was 2 hours so we got it ourselves. Not hotels fault that freeloaders getting extended benefits won't return to work. Hotel was short staffed. Otherwise a great weekend and would visit again for sure.

Sub-standard Marriott Bonvoy property that is trying to keep up. Rooms are teeny tiny even after being "upgraded" to a standard king room. That's all my Titanium elite status got me. The breakfast was alright...but the destination fee is a rip off...and they give you a 35$ food and beverage credit to use...but the lounge bar is closed at night because of new ownership and waiting for liquor license...no one told us this at check in though. You can also hear everything from all the neighbors on your floor and/or above you. It is a cheaper option in NYC..but I guess you get what you pay for.

When I walked into this hotel I felt like I'm at the right place. The lobby area feel so grand like a 5 star. When I walked into my room it feel like a 1 star hotel. The room is so small, no mini fridge and no coffee making machine. I mean which idiot design this hotel. Lobby is so beautiful but the room is completely rubbish. When I rang the front desk or guest service no one answer the phone. What a rubbish hotel to stay. Wouldn't recommend it.

Great location, staff was great too. But room was slightly dirty, sheets were not soft at all, my husband and I woke up very stuffy. They didn’t accommodate any towel requests I put in through the Marriott app. And the continental breakfast is NOT free like every other hotel I have stayed with. They will charge you about $35 per person for a dingy breakfast setup when we should have just went to Starbucks right next door and paid $10 a person. And god forbid it takes you an extra second to get out of a breakfast staff’s way they will yell at you to move and then tell you to GTF out of her city.

Thanks to Simon for his excellent service during my stay at this magnificent hotel. From the moment I approached the check-in counter, Simon greeted me with a warm and courteous demeanor that immediately put me at ease. His attention to detail and proficiency in handling the check-in procedures were truly commendable. Despite any potential challenges, Simon navigated the process with expertise, ensuring that I was swiftly assisted and that any inquiries or concerns were promptly addressed It is evident that Simon takes great pride in his work and consistently goes above and beyond to deliver exceptional service to guests. His dedication to excellence is truly commendable and deserving of recognition. regards, Benjamin McCarter

The only nice thing about this 4 star hotel is the lobby and location. The room are tiny and the bathroom is so small.. even HK or Tokyo hotels have bigger bathrooms. The worst part is the room everything is so old and the walls are paper thin you can hear everything next door. There is literally no privacy.. I can literally hear everything next door.

I had a great experience staying at The Lexington Hotel, the customer service was outstanding (THANK YOU Amein for being so friendly and helping us find food at 1 AM). Everything we needed was within walking distance and even found overnight parking right across from the hotel. I will stay here again and highly recommend it. Thank you again!

We have no complaints about this hotel, just perfect, me and my husband stayed here in July and everything went great, their customer service was outstanding and we loved the location, everything was close to our hotel and walking distance and they have Starbucks!!! Great one dollar slice of pizza a block away!! The room was small but comfy and clean it didn't smelled like other places when they are old, I'm definitely staying there again. Great job !!

First class lodging. Beautiful lobby and top notch front desk staff. No key required for elevators, but doors are watched by the bellhops 24x7. Comfortable, recently renovated rooms in excellent condition. I only wish I could have dined at the lounge, which was closed due to covid (why?).

I've stayed here twice for work trips and both experiences were terrible. Rooms are never ready when you try to check in, they charge to keep your bags for you, and the employees are not the nicest. On my last visit, I was trying the check out and the only concierge just up and left the room for 15 min leaving several people just waiting in line. I've had better experiences at the Moxy and Courtyard.

The hotel is nearly a hundred years old. I am opting to see the charm rather than the chipping paint. The check-in line comes in waves, and even when the line is very long it is faster than using the Bonvoy app. I'm in a good room, with a small but mostly functional bathroom. I used the hair dryer once and blew a fuse (it is an older building). I believe there are 27 floors and five elevators, the wait hasn't been crazy to get up or down. The beds are comfortable. I would advise that construction is going on close by, and this is the city that never sleeps, so I put on the Calm app to tune it out. If you're willing to take the quirks of an old building, it's a solid hotel option.

I have had the pleasure of staying at this hotel, I found the services from beginning to end nothing short of exceptional, they arranged a Lincoln to collect us from JFK Airport and drove us over the Brooklyn Bridge directly to the hotel itself. The Doorman was presented in classic Top hat and Tails and was very friendly, I tipped him as he greeted us and opened the door and asked if he could help with the luggage. Unlike many reviews here I found the room somewhat charming and reminiscent of old days of New York with a somewhat Art Deco vibe, the bed was extremely comfortable, I can recall there was even a TV guide on the table in the room so I was able to watch Star Trek for example which I actually did at the time. In addition yes the bathroom was small but clean as a whistle and the towels were fresh. The overall service was superb, with great reception and front of house staff, the Eggs Benedict downstairs would have satisfied Michael Douglas in Wall Street. the food was top tier. I must confess most of the reviews on here for this hotel were inadequate and fell short of the wonderful experience I had and IMHO those reviews were very Karenesque and Mid. I loved the hotel and was totally down with it. I will stay again and look forward to it, we have already pre-booked it for our 2099 NYE Party. The Hotel is class. Highly recommend +++++ and one final thing do what I did, stand outside at 3 or 4am and just soak up the atmos, the city that never sleeps. class :-)

Subpar for an Autograph collection. Rooms are small, outdated, and smelly. The carpet in my room must have been from the early 90s. No coffee or tea in the room. Only redeeming factor is the nice staff.

Location is near to Central Park on the east side with several places of interest within walking distance from the Hotel. Expect good customer service and quality food and drink from the restaurant bar in the lobby. Rooms Are small ,however adequate as this is an historic building with notable guest. Definitely recommend this hotel, part of the Marriott group .

My husband and I stayed at the Lexington Hotel two years ago, right before everything shut down. We had a wonderful experience, everything was perfect and we couldn't wait to return. Recently, we booked another reservation at the Lexington through a 3rd party (unfortunately) and the reservation was incorrect when we arrived. The front desk, manager, and concierge were exceptionally professional and friendly. They were able to smooth everything out and treated us wonderfully! We couldn't have been happier and can't wait for out next visit!

Our family had the 1 bedroom suite. It was extremely comfortable and quite spacious. We had a separate living room area with a pullout sofa bed. The room was very well cleaned with a decent view of Lexington Ave and 48th street. The front desk team was top notch. They even provided us with umbrellas when the weather called for rain. Couldn't ask for better service. Just an FYI, you can't escape the sounds of NYC even on the 22nd floor. Would definitely go back to this hotel and tell friends. Prices were extremely reasonable for NYC.

First time staying here. Very nice hotel. Def has old NYC vibes in a good way. The front desk staff are very friendly and efficient. The rooms are on the smaller side compared to new construction but that add to its charm. Everything in the room is in great condition and we had no problems during our stay. The bathroom is tight lol but the water pressure is one of the best we’ve had in all the times we’ve stayed in various hotels in NYC. The mattress was like sleeping on a cloud- very comfortable. The only two drawbacks are the room has no mini fridge, and the gap under the door lets in a lot of noise- our neighbors sounded like a herd of elephants slamming their door and talking. They do charge a resort fee still but you can use the 35$ daily credit in the bar for drinks. I did see the Champage Vending machine in the lobby and def want to make a purchase if only for the novelty (41$ per bottle if I remember) The housekeeping staff was super friendly too. Def a nice hotel that is comfortable and different.

The hotel is very nice and clean. However, the rooms are a bit small. I started with a Queen room which was too small for my liking. The King sized room is a bit bigger but still on the smaller side. The lobby is nice. They have a bar, dining, workout room, a small gift shop, Starbucks and laundry. The staff was very friendly as well. Nice restaurants also surround the hotel in walking distance which was a plus for me. Overall nice place to stay.

Definitely NOT staying here again! I’m typically quite forgiving of hotels and as a Marriott Elite member it frankly pains me to write this, but this hotel sucks. Not sure why it is listed as 4 star when it’s no better than 2 in terms of facilities. Room is tiny, old and super basic - devoid of simple amenities like cups for your toothbrush, kettle or coffee maker, bar fridge, etc. These are not expensive items to provide, especially for the room rate. There’s no room service. TV is super laggy and infuriating. Heating takes more than 20min to get going. Twice, the door lock didn’t work because it ran out of battery. I guess I’ll be switching to one of the other real 4 star hotels in the vicinity the next time!

Hotel staff did not know what the room had in it, compared to the what it said was available on line. Thankfully the room did have a hide a bed in the couch making it usable for the 3 people the room was booked for. Parking is my biggest grip. They charged me for an oversized vehicle and said there was nothing they could do about it. Sad. We take our Subaru Legacy into the city all the time since its a normal sized car and doesn't cost us extra until this trip. They also add an extra 18+% tax on parking your car and that is not disclosed in any of the info. So many extra charges, but this one is over the top insulting. Hotel windows were so dirty you really can't see out of them. Glad we didn't pay extra for room with a better view of it. I would stop back at the bar for a drink, but will not be making plans to stay here again.

The location is great. Rooms are "Manhattan size". My room was very clean. The room type on the reservation was not offered to me. I reserved a larger-sized deluxe king room but was shoveled into a smaller version of it. The front desk staff was sort of nonchalant and had excuses for everything. In the morning I had to argue to remove the Destination fee. Lady was telling me it is not removable until her co-worker pointed to the sign where it clearly states it can be removed. As a current Marriott employee, I would definitely improve the front desk service at this location. Aside from poorly trained front staff, it's a great place to stay !

Bright room with a view. The room seemed larger than prior nights stay at a hotel 2x price. It was likely the layout and being a corner room (extra window). I did use ear plugs to sleep (typical for me). Asked for a later checkout and they were very accommodating. I did get a nap in before departing. Breakfast in the hotel was good. A variety to fit different palates. Gym was affiliated with membership gym so lots more equipment choices than a typical hotel. Every staff member was helpful and cheerful. Lynette started my stay with a fast and friendly check-in.

The rooms are great, tidy and clean. The bathroom is small and there is no coffee or tea making facility in the room. You have to pay for a $35 voucher (this is compulsory) which can be used for a drink or for one person's breakfast. What was a shame was that the bar is only opened at breakfast and after 4pm, therefore when visiting for one day there wasn't much opportunity to use it. Overall a good location, good room, pricey by UK standards but reasonable for equivalent rooms in NYC. Would stay again.

My wife & I visited NYC for her 40th birthday and stayed at The Lexington. The hotel was very clean and staff was friendly. The most outstanding person we met at the hotel was Omega Beard, Food & Beverage Director. He went above and beyond to make our stay extra special. He was exceptional! It is within walking distance to lots of things including Times Square, Rockefeller Plaza and St. Patrick’s Cathedral. Great hotel and I highly recommend!!

Above & beyond! We checked in early on 1/19/22. Our room wasn’t ready and after a brief pause with other staff, we were upgraded to an absolutely gorgeous room that we could check into right away! Our son experienced the same thing when he checked in later. The following day, we asked for a late check out as it was our other son’s wedding weekend and a few guests needed a place to change clothes. With our rehearsal starting at 4, we had not only our room, but both rooms until 3:00! They were SUPER accommodating and we will definitely stay there again!

The hotel have a excellent location in the center of Manhattan. The cleaning was done everyday and was perfect. The reception people are very kind and helpful, especially M. Philippe who did an excellent Check-In and explain us everything during the arrival. I recommend you this hotel 100%