Good evening, The hotel is quite decent but the value for money is very unfavorable. The price I paid was really excessive compared to the rooms I had. Poorly insulated both sonically and thermally. We enjoyed the next room as much as the weed they smoked there as well as the street. Plus 30 breakfast tables for a hotel with several hundred rooms, it's so ridiculous!!! We line up for everything in your establishment. Breakfast, take the elevator.... I am so disappointed with the performance. It's not a hotel but a factory! PS: the baggage drop-off staff are particularly unpleasant !!!

I recently stayed at The Westin hotel in a prime location right next to the UN headquarters. Overall, I was very pleased with my experience at this hotel. The service provided by the staff was outstanding. They were consistently friendly, attentive, and happy to accommodate any requests I had. The room I was given upon check-in was a bit dated in its decor and furnishings. However, when I mentioned this to the front desk staff, they were more than happy to upgrade me to a newly renovated room at no additional cost. I also appreciated that they proactively offered me complimentary drinks during my stay as an apology for the initial room. The upgraded room I moved to was very comfortable, clean, and modern. The location cannot be beat for convenience to the UN and public transportation. I would certainly recommend The Westin and would happily stay there again based on the exceptional service. While the rooms may be hit or miss depending on upgrades, the staff really makes this hotel shine.

There were blue stains on the bed sheet and the mattress looked like it had seen better days. The view was amazing! Service was good but didn't see why I paid 50$ extra a day for staying to be able to have breakfast once.. that I couldn't eat besides the fruit waffles were very hard and the sausage had a very odd taste. Location was excellent

We stayed 3 nights in this recently renovated 4-star hotel last week on points (60,000 points per night), which is a great value considering other Marriott 3-star properties in this area were charging same number of points per night. Front desk agent, Deidre, was very kind to allow us to check into our room early when we arrived at 12:30pm. She even managed to find us a room with 2 separate beds (could only book one king room on points). Just be aware that there is a $25+tax/night destination charge. The room was very clean, but there was no fridge, which didn’t bother us. The heating wasn’t working, but was quickly fixed after we called express service. Overall, the hotel service was fast and responsive. We had breakfast in the hotel restaurant. Service was cordial and food quality very good, just avoid the peak hours when the wait times can be very long. We will definitely consider staying here again.

So when I tell you, we had a wonderful experience at the Westin New York Grand Central location, please believe me! It was pouring down raining and cold, and we were tired when we got there, but the reception that we received from the extremely professional, personable, knowledgeable employee, by the name of RACQUEL, was absolutely superb! She was so full of life joy and laughter and provided such great information that she really set the tone for our entire weekend! The hotel itself was very well-maintained. Our room was extremely comfortable, spacious, clean, and just great overall! And we had such a wonderful view as well. We have made the decision that anytime we are in NYC, this is our go-to place to stay! The location, the staff, everything worked well for us!!!! We were able to get some libation tickets and breakfast tickets which we took advantage of, and those experiences were great as well. Just a really wonderful and pleasurable experience! 🫶🏾🫶🏾🙏🏽🙏🏽✅✅

We've stayed here twice as the location of the hotel is quite central to everywhere we need to go. However, our most recent experience at this Westin location leaves a lot to be desired. We had booked 2 nights at this location back in December - which the front desk staff confirmed on our arrival - this is very standard procedure for all the Marriott properties we've stayed in and we confirmed that this was accurate. However, we received a disturbing phone call during dinner on our first day at the hotel asking why we had not checked out. We informed them that we were not scheduled to check out until tomorrow as per our reservation. They re-iterated that we were supposed to have been checked out already. Since we had valuables in our room, we asked if they were planning to clear out our room of our contents in which we were told that it is possible. We checked our booking, and confirmed that we were indeed booked for two nights, and attempted to call the hotel back to provide them with our reservations. It was impossible to reach anyone in the hotel, and even after getting in touch with the Marriott reservations call centre, they tried and also was not able to reach anyone at the hotel. We quickly cancelled our dinner plans and took an Uber back to the hotel as the last thing we need is our valuables being misplaced or touched by anyone but us. When we got back, we talked to the front desk staff. They informed us that they had "extended" our stay for a day. (and in my opinion, they didn't "extend" anything - we were booked for 2 days). No apology. Nothing. They couldn't locate the hotel rep that had called us, so there was not much more we could do that night. The next day, we brought this up upon checkout. Again, the front desk staff said that they extended us for a day and that everything was fine in the end. Again, no apology for the misunderstanding. We were pretty heated at that point, as we had wasted a few hundred dollars on a dinner we couldn't enjoy, an Uber trip and a wasted last evening in New York. The staff definitely needs some work on customer service skills. Alarming their guests with the threat of cleaning out their rooms is not something you should be telling guests without at least double checking their facts. Being unreachable should also never be an issue at a hotel as large as this. Finally, apologizing for their mistakes should have been the first thing they did. Never received an apology - nor did we ever hear back from Marriott's reservations team when they said they would "look into this". It leaves me quite disappointed in the Westin team at this location and the Marriott CS team.

The location was great, the room was clean, and the bed was comfortable. The coffee maker and mini-fridge was appreciated, but a tiny microwave would have been welcomed. The morning breakfast (Which you get "free" for the $40/day additional room charge) had limited options that were exactly the same for each of the 4 days I was there. I expected more gracious, hospitable customer service from the staff, but most could not even crack a smile or interact beyond transactional exchanges. The heat in the fitness center was consistently set at 77 degrees, which was way too hot! As a guest I did not feel authorized to adjust it. The shower was great, but the towels need some fabric softener or something because they were scratchy, not soft. For a $1,400 - 3 night stay, I expected a bit more luxurious, special experience.

The rooms are nice and quiet. The service is probably more of a 1 star than the two stars. Not being allowed to sit down 15 minutes before breakfast opens at 7 is silly. Overall, the friendliness factor is at a 0 or 1 out of 10. Getting waters delivered to our rooms took 2 hours.

We typically stay at Marriott brand hotels, and the location of the Westin made it the ideal place to stay for our extended weekend in NYC. We got a deluxe double room (no option for Queen beds, which is strange, so for a family of 4 it’s either 2 doubles or a King & sofa bed). The room itself is standard, clean and in good condition. The beds are awful! They feel tired and sag in the middle; the fitted sheets are too big, so they don’t stay tight on the bed; the pillows are flat; and the double layer of sheets & duvets turn into a tangled mess. One of the pillow cases was stained, and one of the sheets had a hole. Also…the shower had 2 body wash and 1 conditioner. NO shampoo! I went to the front desk the first morning to ask to have the sheets changed and to add shampoo. When we got back after 5pm, nothing had been done. I had to ask a second time and by then housekeeping had left so they couldn’t change the sheets. I expect better service and better beds from a Westin. I would not stay here again as there are so many other options close by. And I would not recommend it if you want a good nights sleep!

This hotel is outstanding in my opinion. I am here for 21 nights for the US Open this year and this is my 6th year. I have never had a bad moment and they have catered to my every need. The chat with us on the Marriott app is very very useful and they are very responsive! All the staff are very friendly and greet me every morning and night. The restaurant is nice and the food was excellent. It is near Grand Central And you can get to just about anywhere from there. I would highly recommend this hotel and will always stay here in the future.

I'll start off by saying the employees at the front desk were wonderful. I felt appreciated as a Gold Elite member. Everyone on staff that I encountered was very friendly and helpful when needed. The room was a decent size; I had a double bed city view room. I did have a few cons, however. The tub had hair in it (which was minor.) Also, I requested a fresh/clean comforter because one of the ones in my room had a stain and I never received it. Not sure of it was maybe a dryer burn or what but I didn't want to take a chance. Both cons not a huge deal though. I'd definitely stay there again.

Besides the fact that my overall experience was favorable…What can I say? From the first impression, to the warm greeting from Irina, to the concierge services by Eve...everything was seamless. I was especially impressed with the attitude, communication, and service that Irina offered during my entire stay. She remembered details about things I wanted to do during my visit, particulars about my travel plans & schedule, and really went above and beyond! The guys at the coffee bar really stood out to me too...they were incredibly conscientiousness! The entire experience left such a positive impression on me and I'll be back!!! In fact, I just recommended the location to a friend today!

Great location however we were rather disappointed in the room allocated to us. We paid for a premium queen double room on a higher level so that we could get a view of the magnificent city. Our room was dark and dingy with a window so small that it barely filled the room with light. We asked to be moved...no go. Such a shame for our first trip. The room also had a distinct wet carpet smell and we had to request things like toilet paper and hand soap. No bar fridge either which was weird. The rooms are outdated and don't reflect the ambience of the foyer when you arrive. The location was fantastic and generally the customer service was great.

The hotel property was good but stay was extremely unpleasant thanks to front desk professionals Like Rhonda. She would give us hard time about touching tennis balls and asking why we need additional bottle of water. The fact that hotel doesn’t have M club or concierge lounge should make them considerate to water needs for regulars. Better off staying at dozen other Marriotts in the same area.

Great location in the heart of Manhattan. The staff was great. Room service was on point. I have been to many New York hotels and not many have the circular driveway entrance which makes it easy to get in and out. Concierge was awesome as they asked if we needed umbrellas when we were headed out on a rainy day. It was a great experience.

The staff was amazing! Mr. Cunningham, who greeted us for breakfast and lunch, did a great job making us feel welcomed at the hotel and within the city. He made our stay easier through his exceptional customer service. I had an amazing stay and would definitely come again. I also appreciate that it was seamless to get into our rooms with such a large group. It was well thought out in how they would serve and accommodate us. I love the Westin and have been to quite a few. I would say that this one had great city views but could also afford some upgrades in the bathroom and with the refrigerator. Outside of that, the room was very clean, peaceful, and well designed.

Horrific in all regards. Everything in the area closes early, and there is NO ROOM SERVICE, so if you fly in after 11 you can't get food anywhere. Front desk have no idea what's going on "told us to come down to the bar and ask for ice", but there were ice dispensers on every floor. Our first room was terrible and we didn't get any of the things that we had asked for an advance 2 weeks earlier. We called the front desk and it took over 2 hours to talk to the manager and that's only after we went down and looked for him. Rooms were not very clean, lots of street noise, minimal effort by housekeeping, no mini fridge, coffee machine didn't work, room phone was malfunctioning. Calling 4 times to ask for the manager and having to go hunt him down is shameful. And then he said, "no one told me you had called". Stayed for a convention, and everyone had similar stories. Will never go here again. Midtown Manhattan is boring anyways; crowded, closes early, and all the really good restaurants are a $60 Uber away.

Hotel rooms were nice, the bed was very comfortable and the rooms had an incredible view. Except bathroom which was a bit small, the room itself was great. No food, no room service was a major letdown of the stay. Other hotels are managing to provide to-go food and room services at least. Westin doing none of this was a bit odd and disappointing. No filtered water dispenser in the entire hotel premises was disappointing.

Don’t let this 4-star hotel fool you. I enjoyed the large rooms, good location, and friendly staff. I wouldn’t personally stay here again as the furniture is worn out and old and I didn’t feel super clean or comfortable. One of my beds felt broken, found stains in carpet and rips on the sheets, and power cords to the built in outlets of the desk were physically cut (weird). The staff was accommodating and helped me feel better about my stay. I left and I’m now staying in a much nicer and modern 3 star hotel.

Great hotel with an optimal location near Central Park and a metro stop. Hotel room was cozy, clean, and attractive. The breakfast was kind of cheap for the price of the hotel, bagel was average and the cereal was a single cup. The staff was friendly, but we did have a misunderstanding with one staff worker. When we first came in to checkout our room the lady mentioned something about breakfast which we are still confused about, not sure if her English wasn't that good or the mask made it difficult to understand. The parking was kind of expensive and one of the staff wasn't professional at all. First he made us wait by getting the wrong keys for the key locker twice, he kept on cursing when the keys didn't work despite us having a younger girl with our company. The worst and most ironic part was that when we were on our way to pay for the service, he told us to "hurry up". I don't need to explain how idiotic his statement was but whatever. The main parking manager lady was very nice and respectful though, so I'll leave a nice review because of her.

My friends and I had a great stay over the thanksgiving holiday weekend. The staff at the front desk were wonderful… providing us with an early check in and room with a fantastic view... service was great, we were promptly provided with water, extra towels and extra blankets when requested. Location was good, a short walk to Times Square, 5th ave, and the park. Thanks and looking forward to returning in future.

AMAZING experience. From the front desk, to the bar, to the concierge. They were great and took good care of us. Me and my wife are here for our honeymoon and we got an upgrade with an amazing view. Special shoutout to Tom the concierge for the free breakfast vouchers

This hotel will most likely be my "home" whenever I go to NY I've spent five nights for a business trip and it was amazing While my colleagues in Hayatt complained about the small room, Westin had huge ones The Staff was welcoming and most understanding. From the reception to the dinning room (Paula made me feel home, remembering what I ordered the previous day) The location was filled with restaurants and a walking distance from the places I visited Would definitely visit again

Location is amazing, staff are super friendly and accommodating and the hotel itself is very nice. We had an end room on the 34th floor that was comfortable and clean with a great view of the city. We were there for three nights, and I believe the hotel was only open to 50% capacity. They did not have any food service, but the bar was open 2 of the nights we were there serving up cocktails. I believe the bartenders name was Amy (I had a few) and she was awesome! Check in/out was smooth and easy, housekeeping was super responsive to requests and needs. It was kind of strange that the rooms had the small refrigerators removed, given it is nice to keep water cold. We also did not have the Westin "robe" that was profiled as being in the room. Not that that is a huge thing, but if you have never tried on a Westin robe you are missing out. I would absolutely stay here again.

We loved our stay at The Westin! Check in was smooth and we were able to check in early, hotel was clean with a nice view of the Empire State Building. We were mainly out sight seeing but Douglas the bartender was the best and the other employees there were on top of it! He was so easy to talk to and the wings, pizza and drinks were AMAZING! I will definitely be booking here again!

I had a very pleasant experience at this hotel. My room was very clean and neat ( room was cleaned and freshened daily), the staff were very friendly. “Shout out to MIKE” He’s beyond awesome! Super amazing guy who helped me a lot. The location is 10 mins walking distance to Times Square, area was busy but safe.

We loved our stay at the Westin over our Christmas holiday and birthday celebration. The staff is the first thing I noticed. Knowledgeable and kind through the check in process. Had plenty of staff at check in and concierge at all times. Very little waiting. The breakfast seemed to be comped for most of the hotel guests so that created longer lines but the manager and staff made quick work of it. If you are in a hurry use the quick serve bar. The rooms were quieter than other nyc rooms I’ve stayed in and well appointed. That mattress is amazing…no wonder they sell it online. A specific staffing kudo to the those that saw something wrong and fixed it immediately…a woman stopped to make sure the line for the lobby bathroom wasn’t a hotel problem and a man was directing traffic at the elevators when it got busy. And while I didn’t put it on my reservation…they celebrated by birthday in Senegal different ways making my long weekend even more memorable. We will be back.

Westin just renovated last year (?) so it was one of the best hotels I’ve stayed at. Really clean, great carpet, quiet ac, nice bathrooms. Nice and accommodating staff, too. Great value for money. Will keep recommending.

Gym was not cleaned for multiple days, which seems super sensitive during this pandemic. Super noisy at night and front desk told me that I told them wrong room number which I told them that I can not tell for sure from my room. Do you expect me to get up at 2 am to go find which room makes the noise? No shampoo on the first day when I arrived and told me that there is no more shampoo. Caused me late for my reservation when I tried to shower before heading out. House keeping woke me up like 8am to do the cleaning which seems unreasonable.

Amazing experience at this hotel! Clean, neat, professional staff and quick to respond to anything you needed. The concierge, bellman, front desk and housekeeping were all very accommodating. The place was clean and you felt welcomed each and every time you entered and needed anything. The shower was wonderful and the attention from the staff was superb! We will be staying again very soon! Ideal location, and in the middle of anything you wanted to see!

My mom, my sister, and I stayed at the Westin Grand Central for 5 nights. It was a trip we’d planned pre-pandemic, and we were doing general tourist type activities. I stayed at a Westin in Boston earlier this year and loved that hotel. I wasn’t as happy with this hotel as the Westin in Boston, and here’s a detailed overview of my experience. Location - amazing location. It’s super close to Grand Central station and you can get to most places easily. I would also say this area is a little less busy than some others around Manhattan, which I liked. It’s quieter at night and it seems to be more of a business/workplace area. Also, there’s a a CVS just a block over. Views - we reserved the “premium king corner” room with the sofa bed and the views we had of the Empire State Building were excellent. Food/dining options nearby - there aren’t a lot of food options really close by. You’d have to go a few blocks. Amenities - the amenities in the room itself are not great. It comes with a coffee maker and a fridge. No microwave. I was also disappointed to see that we weren’t provided with enough towels or linens. There were 3 of us in the room (which I paid extra for the 3rd person), and there were no linens for the sofa bed, which leads me to my next complaint. Service - the service in this hotel was subpar. No one mentioned that the elevator doesn’t work unless you show your key. There’s a sign provided in the elevator, but it’s really hard to see because it blends in with the wall. Also, I used the app to request more towels. Housekeeping got us the towels in around 30 minutes, but they were the wrong kinds of towels. There was also an incident where I came back to my room and my keys wouldn’t work. I ended up having to get new keys, but it was never explained to me why they didn’t work in the first place. Also beware of the free drink cards. They’re great to have, but it seems like the bar is always understaffed so you’re waiting 20-30 minutes for 1 drink. I wanted to be detailed for any travelers planning a trip because I know the hotel experience is important (especially when you’ve been looking forward to traveling after the pandemic). All in all, great location and amazing views. Much to be desired on service and average amenities.

I had a great experience in this hotel and service was exceptional. The restaurant at the hotel also had great selection and the food was amazing. What won my heart in this hotel was the manager, Irina Borukhov who really took time to explain me all the amenities and guided me around the area. She was helpful and very kind Overall I would highly rate this hotel and would come back with family

The Westin Grand Central is now our go to hotel when we visit NYC. The staff couldn't be nicer and they go out of their way to help and make your stay comfortable. The front desk staff quickly checked us in early, which was much appreciated. Alexandra was very helpful in answering our questions. We loved our corner room on the 32nd floor with a lovely view of the Empire State Building. The Westin bed was very comfortable as usual. The lobby bar has a great wine and drink list. The bartender Amy made my favorite cocktail and we were glad to see she was behind the bar. Grand Central Station is a couple blocks away, which makes the Westin a great location.

The location of the hotel is excellent, and the hotel gym. The staff at reception were not welcoming, and the destination fee you're hit with once you've checked out should be clearly stated when you check in. My colleagues and I were each caught off guard when billed a day after checking out for something we weren't aware of. The rooms weren't the cleanest, which was a huge surprise given the price we paid. The bed was comfortable, and the room was relatively quiet.

Very conveniently located hotel, nice staff, amazing rain head showers, and convenient having free waters and breakfast. I'm giving it 5 stars because for the value, it delivers. My only suggestion would be to have food allergy labels on the restaurant dishes and menu.

I had an excellent stay, so did my pup Philomena. Every staff member I encountered was very welcoming and timely. I was especially impressed with the friendliness the staff showed my pup. We felt at home! Also the food at the Amuse restaurant is convenient and delicious. Would stay here again.

Overall pretty happy with everything. Staff at check in were all welcoming and friendly. The baggage check guys were great. Room was clean, decent sized. It was pretty loud, even at higher floors, ear plugs would be good. On site restaurant was fine, expensive, but what isn't in midtown. The door guy Hector was super helpful as well. Very good value for the price. Would stay with Westin again.

Service Very unfriendly Ice machine broke , they didn't care. I sheets or pillows for sleeper sofa Had to call 4 times - wait til 4 a.m Incredibly.noisy lobby May be owned by Marriott, but the quality is horrendous

Excellent hotel, and well located, Close to Time Square, The Met or shopping on Fifth. There is an issue with either the elevators, hope they will fix that soon. The Penthouse on the 41st floor was amazing, with superb views. The breakfast was very good as well.

The rooms were comfortable but small which is typical for NYC. It would be nice to have more seating in the lobby. The food in the restaurant was good although a bit pricey. The fitness center is very good with a lot of machines. The Westin staff was very helpful.

We had a great time at this hotel during 4 nights. The room offered great view and was clean and spacious. The hotel location is ideal to visit the city, as close to grand central station. We used the Marriot app to check-in and discuss with the staff and it was a seamless experience. It would just be useful to provide more information about the destination fee package as we were not aware of what was included.

-Pillows look fluffy but flatten with a touch. -They obviously don't hire enough staff and/or give them enough time to clean. -Some of the card readers in the elevators decide not to read our cards so we have to change up to try different elevators. -The staff is very nice and helpful -The hotel is pretty and in a good location, but the living details are very inconvenient to deal with while we're supposed to be relaxing

This was my first time staying at the Westin - Grand Central Station and the service was awesome! The room was clean, room service was done in a timely manner and the front desk staff was helpful and provided excellent customer service. Hotel was also central to many tourist activities. I'm looking forward to staying here again.

Amazing experience and stay. Gus and Rakel at the front desk were absolutely phenomenal, from the moment we walked in the hotel they greeted with smiles and were so helpful. They even provided us with drink vouchers for the bar. You cant beat this location, located in the heart of New York walking distance from anywhere you need to go. The view of the city from the room was unforgettable. The service at the Bar was also amazing, we went to the bar late in the evening past 11pm and we asked to order food and she said the kitchen is closing but she still took our order and rushed to inform the kitchen of our order. Amazing place to stay 10/10 would stay again!

Why was it excellent because workers were nice the room is clean breakfast and a bar is there really cute and pretty and 41 floors really calm. And wonderful view honestly this deserves 5 stars

Had a great time here even though in a very busy weekend. The front desk has multiple language service. I was served with a Chinese front desk member called Pei. She is very friendly and made me feel welcomed. Shout out to Pei.