I wouldn't stay at this hotel again. I asked for a quiet room. They gave me a room on a low floor, on the street and it was extremely loud. I wonder how people can sleep with trucks and cars passing, horns and sirens sounding. It was a nightmare. Common spaces are nice, rooms are not at all. They definitely need renovation. Service was nice, location is good, the hotel has some positives but in overall I would avoid it.

I’ve had two great experiences hanging out at Arlo, I can’t speak about their rooms or service or anything relating to their hotel business, so don’t read this review for that. One night a couple friends from out of town were staying there and late in the night after bars had closed we were still catching up. We were able to buy some wine at the front desk and they allowed us 4 to take over a small spot in the lobby passing bottles and laying on couches like we owned the place. The staff was super chill about it. I went up to the rooftop for a work get together with a nice view and a large private area. The cocktails were great and the food was amazing. They kept bringing out new food and it was delicious. The roof did get packed so I’d say get there early and grab a good spot.

The front desk staff were extremely friendly, cheerful, accommodating, and kind. They are the best part of this hotel. I gave an extra star for that. They were so nice to let us check in very early. They also upgraded our room and gave us breakfast when we had to switch rooms because of a light fixture that could not be fixed. Housekeeping did a nice job too. However, the rooms felt like I was staying in a nice hostel or dorm room. The bathrooms just have tinted glass and a sliding door. There's not any privacy at all. The sink is outside. The water pressure was great though. Also, there's no closet or drawers. And, the room is the smallest that I've ever had in NYC. It is much smaller than usual. You can hear everything that goes on in the hallway or if someone is running the water in another room. (In the mornings, it can be a bit difficult to squeeze past housekeeping carts with towel shelves lining the halls.) I'd recommend it to a solo traveller or a very laid-back person if the price is right. My husband liked the room, the location, and the proximity to a restaurant. There are three bars (including a rooftop bar), a 24-hour shop with a coffeeshop, and a restaurant. The location is good. It is very walkable, and I felt safe walking back at 11 at night. There's also the perk of access to a nearby gym. The food at the restaurant was quite good. It is also next to a pizza place. The common area is huge and modern. (The facility fee is a little higher than a lot of other 4 star hotels in the city)

A glorified hostel. I live most of the year in hotels for work & travel, so I've stayed at very basic accommodation, through to high end luxury. We had booked for 6 nights to stay at Arlo Soho for our trip to New York at $335 USD p/night (to be fair I'm sure the pricing was higher than usual based on the holiday period). When we first arrived, we were given the room keys for what I was sure was the cupboard. The room was so small, that there wasn't enough room for both my partner and I to open a suitcase on the floor at one time. Honestly, it felt like a fire risk. When we went downstairs to note the size of the room, they told us that they pride themselves on being 'micro living'... a pride I was yet to see advertised anywhere. So basically they try to fit in as many rooms into one building as possible. At $330 USD per night, I was at least expecting the rooms to have nice finishes. The amenities were basic, the sheets were stiff and not soft, and the body wash/ shampoo etc were cheap. The hotel was able to move our room to an accessibility room, but still it was a very standard, if not below standard size room for the price. The only upside location was great as it was close to Canal Street where a lot of the subway lines stop at, and walking distance to Greenwich Village / Soho area. I understand that a lot of people say it doesn't matter because you hardly spend any time at the hotel, but you still want it to be somewhere you look forward to coming to rest. Clearly the marketing is good as lots of young, trendy, luxury style couples were constantly checking in at reception, but I'm sure they would be just as put off by the constant 'Retro games night' event text messages, for this weird expensive hostel.

We booked a last minute reservation at the Arlo Soho last night and had such a positive experience from start to finish. Hotel is super clean in a great location, and the staff was incredibly friendly. I have to give a special shout to the receptionist, Whitney, who made special accommodations for us right off the bat as my boyfriend and I were celebrating our anniversary while also on a work trip (not an ideal combo) but she made it super special for us. Her demeanor and efforts were hospitality at its finest - enough in and of themselves to make us return. Our giant window had a lovely view of the Hudson and one of my favorite neighborhoods. The cozy room feels like you're in a floating city treehouse. For two people, the size is super doable and you can't beat the location, but you better like each other. On a random note, great shower pressure (a rarity in NYC). Overall fantastic vibe. Will definitely be back! Thanks again, Whitney.

The Arlo Soho is my go-to NYC hotel because of its perfect location, reasonable prices and comfortable, small, but well designed rooms. The staff are very customer service oriented and any issues are addressed promptly. I stayed for three nights this week to celebrate my son's graduation. The air conditioning didn't work the first night so they moved me and comped that day. The location makes it easy to walk to West Village/downtown restaurants, shops and sights. Wouldn't stay anywhere else.

This was by far the best staycation I've had, an annual tradition, and it was because of the top tier service at the Arlo Soho. From check in, to room service, to the multiple bars and restaurants within the hotel, it was a truly divine stay. All employees of the hotel were very helpful and treated everyone they came across with kindness and consideration. The king rooms with city views had the most comfortable sheets and easy to use appliances and such. I will definitely be staying here again. Don't miss out on happy hour at the Foxtail. We felt so special throughout our stay. Highly recommend!

A friend and I stayed for just one night but it was amazing!! Everyone on staff was so helpful and friendly. The building is beautiful and smells really nice, the room was small but super well laid out. Beds are sooo comfy and the shower had the best water pressure. The hotel is in a convenient location too. Would absolutely stay again!

My wife and I have stayed at Arlo in Soho many times and have generally really enjoyed our stays. This time, however, there was one incident that really marred the trip. The first night we went to the restaurant, Lindens, and were in the bar relaxing and having an appetizer. The drinks and the food were fine, but there were two women seated at the bar less than ten feet away who made the experience unbearable. They were talking loudly, which was okay, but then they would suddenly erupt with screaming laughter or shouting and it was literally jarring. And this happened many, many times throughout the entire time we were there. And mind, this was early in the evening and the bar wasn't even crowded. We complained to one manager who immediately spoke to one of the women and asked her to tone it down. However, they continued to be as loud as before. After continuing to suffer, I found a manager, Matt, and spoke to him. I explained the situation and said that we were trying to relax and enjoy ourselves and these two women were making it impossible. He responded that they were "trying to enjoy themselves as well." I couldn't believe his response. If you look at the menu of Lindens, it appears they are trying to be more high-end and with that one would expect a better ambiance. For the manager to basically insult me after making a reasonable complaint was really unacceptable. We then spoke with a director, named Anthony, who was more conciliatory and apologized, but still nothing changed. After that night, we didn't go to the restaurant or bar for the duration of our stay, and it really left a bad impression on us. As I mentioned, we always enjoyed staying at Arlo, but we were very disappointed by this incident.

i thoroughly enjoyed this hotel. the rooms are clean and nice, and the location is awesome; not too busy but close to thing and close to multiple subway stops. all the staff i interacted with was kind as well. i understand the room size doesn’t work for some people, but it’s nothing different than what you see in photos and if you’re not looking at photos, that’s on you. i stayed on the tenth floor and it could be loud (both from the rooftop and the proximity to the entrance of the holland tunnel which seems to be a car horn trigger for new yorkers). other than that, the stay was great and i would definitely return.

The hotel is trendy, the staff is super nice, the location is great. Took one star off because the rooms are TINY. They are, however, nice and modern. It's just something anybody staying there should be well aware of, it's difficult even to find space to open your suitcase. As said, it's great in many ways, so if size of room isn't a big deal, definitely recommend it.

We are so surprised by everyone’s great reviews. We had terrible service from the front desk which we initially didn’t think much of. Then when we were going to sleep at night, we could hear SO LOUD the music from the rooftop lounge. It felt like a club in our room. We had earplugs, we tried to sleep with pillows over our heads, it was impossible. We can normally sleep through anything but this was beyond anything we have been through before. For context we are New Yorkers and used to sleeping with loud noise. We had to switch hotels at midnight. The staff was even rude about it. We have stayed at countless nice hotels in the city and will NEVER stay here again or recommend it to anyone. So disappointing!

I stayed here back in July for work and had a wonderful stay! The service was top notch, incredibly professional and attentive. Its been a long time since I've experienced such positive and helpful people with literally every single interaction...front desk, restaurant/bar staff, housekeeping and management. The common spaces are numerous, beautiful and well equipped with plenty of comfortable spaces and excellent wifi. The food and drinks were creative and delicious and there are several options from stunning rooftop to modern open restaurant to cozy dark speak-easy style cocktail lounge to outdoor 'country' courtyard. The room was small and minimalist but very clean, hard floors (yaaaay, no gross carpet!) a comfortable bed and a great view! Honestly, 'micro rooms' are typical of NY and the rest of the hotel is so comfortable and accommodating you don't need to hang in there anyway...and again, its clean!! The location is excellent, easy to get to, parking a half block away, close to great restaurants, neighborhoods and parks and just blocks from the river and piers with stunning views of the city on the Hudson. As you can see, I can't say enough, an amazing value. I will absolutely stay again and highly recommend!!

Such an amazing stay from start to finish at the Arlo, would highly recommend! We arrived at around midday to be greeted by some lovely reception staff especially Danny, he was so helpful and even upgraded our room after finding out we had the same Birthday and it was also my partners Birthday, he then gave us free drinks vouchers for the rooftop bar. Our room had a great view of the city and I found it a good size for a city break, slightly on the small side but had everything you need! I would definitely stay here again and huge credit to Danny for his amazing customer service, give the boy a pay rise!

Rooms were small. A few times we requested things such as extra towels and they said they would bring them but they never did. We were told our bags would be brought up to the room but they weren't. I had to go back downstairs and find them. The rooms were smaller than I feel the picture shows, at least the king rooms. There is no private bathroom in the room. Windows weren't sound proofed, could here traffic all night. Everything else was fine.

I’ve stayed here on multiple occasions, and couldn’t have enjoyed my stay more. Every time staff has been friendly and helpful- check in and checkout have always been quick.The rooms are adequate both for long and short stays, no complaints with cleanliness or with housekeeping. The only critique I would have is that the king rooms aren’t really worth it with lack of side tables/storage areas next to the bed (there is more room for luggage than the Queen though) BUT the kings are just as well equipped and clean as the Queen. The Queen rooms have side tables and a little more room to move around (at least it feels that way) and is the best value. I would say if you wanted a more upgraded feel, go with the suites or terrace rooms and skip the king. The location is perfect, with access to blue and red lines within a block or so and plenty of restaurants/coffee shops around. I will continue to choose this hotel for my future trips to NYC! Edit: Just wanted to add our recent experience with the breakfast included option. I would say it’s very worth it, we usually do not do breakfast at hotels as they can be very mediocre or not what you would consider a proper breakfast. However, the service and food here was fantastic. There were many options and all of them were very large portions with plenty of coffee. 10/10 would definitely get again.

Probably the best hotel experience of my life. Simple check in. Beautiful lobby that was packed with incredible options for my kids. Huge clean room with super comfortable furniture. Amazing food and location was A+++. Couldn’t recommend more!

This is a great little hotel in the Soho District on southern Manhattan. Of all the hotels in the area, it was one of the more reasonable, yet it is still rather expensive. It is a great little place with a bar upstairs and one downstairs. The folks are very friendly. Rooms were nice but a bit on the small side. There was four of us, and we barely had enough room. The valet parking was convenient but it took a while for them to get our car, almost an hour. All in all it was a good experience, and I recommend this place.

Great hotel. Rooms are a decent size, perfect for solo travellers, and probably fine for couples too. Beds are comfortable and room was very clean. It is very noisy outside at night due to the traffic, however this is probably a problem at most hotels in New York! Staff are very friendly. Great base for a trip to New York and is located near various subway stations. Would definitely stay here again.

Just back from a two day trip to NYC and just have to recommend this great hotel. From arrival (very late on Sunday night) to my departure (4pm Tuesday with after-checkout time in the comfortable lounge), I couldn’t have been made more welcome by the friendly and courteous staff. The King room was really well laid out and cozy, brilliant shower and very comfortable double bed. I paid the extra for breakfast in the Linden restaurant which was delicious and well worth it. And the location, with easy access to uptown and downtown on the 1 subway and A line to JFK from Canal Street (if you can find the stations) is just perfect. I highly recommend this hotel for business or pleasure. So much more personal than the big chains - a real home from home.

Small standard rooms (150 sq ft), but great ground for lounge and work area (though the new colors are a bit dark for me). The hotel holds a good 4 star standard (minus the amenities) but the service is really hit or miss. Being my fourth visit since they opened in 2016, the front desk staff was as normal not as services minded as I wished (for a 4 star), but the bellman (Ivan in particular) went above and beyond as did the staff in bar. The location is close to Soho, Tribeca as well as West Village to offer plenty if dining, drinking and shopping opportunities. If you get a great deal, it is a good value.

My wife and I stayed at Arlo Soho for her birthday this year, and it was an absolute dream. The staff were the kindest we’ve ever experienced anywhere. Super accommodating, professional, and you could tell everyone genuinely enjoyed their jobs. David on staff was especially kind and helpful, huge shoutout to him!! Everyone at Lindens was extremely nice as well, and the bartender at the speak easy made the best drinks we’ve ever had. I can’t recommend the hotel enough. The location, the food, and the entire experience made our trip one that we’ll look back on fondly for a long time. We can’t wait to go back! 💗✨

Really lovely hotel. Small rooms but wasn’t too fussed about it. Loved both of the bars. Always welcoming staff members and my boyfriend had some good conversations with them about recommendations etc so that was nice. Only thing I wasn’t happy about was the surprise charges on my card. I knew I had to pay security/resort fees which was fine. Paid that when I got there. What I wasn’t happy about was like £40 charge 2 days later to be told that it was an ‘error when checking in’. I don’t quite believe that as I calculated how much I should have been paying before I got there and what I paid when I did was what I expected. So where this extra £40 had come from I don’t know. I don’t own a credit card so unfortunately having to now just wait for about £120 of my money to be released to me. Basically got told sorry and just wait it out which isn’t really acceptable.

I really liked this hotel for the purpose of sleeping and hanging out at the rooftop bar. The rooms were so tiny we could barely move in there, but we didn’t spend much time in our rooms so it was not that bad. The hotel was beautiful and the service was amazing. I enjoyed my stay very much. The guy that handles the doors and the guests coming in is such a vibe. I love his energy. He really made me excited about my day with all his enthusiasm.

The Arlo in Soho is our favorite hotel in the city! The vibe is immaculate. It always smells so good! The staff is so kind, accommodating, & welcoming. The rooms are decently sized and affordable. We love the lounge area as well. It is easy to get from place to place from the Arlo Soho. We will stay here time and time again in NYC.

I'm one of those people that never write reviews but I just have to for this one. Stayed here with my boyfriend during my winter break and the room was cleaned at the bare minimum. There was hair in different parts of the hotel room and we discovered hair in the bedsheets. Not just one type of hair, but clearly hair from SEVERAL DIFFERENT PEOPLE. It was disgusting and we had to change our own sheets in the middle of the night (it took them at least 40 mins to bring us new bedding). After that, we didn't trust cleaning staff. While changing the bedding we discovered weird stains on half the pillows. We asked for slippers and one pair came dirty even though it was packaged in plastic wrap. The drawer for the safe was also broken and difficult to pull out. After looking at other reviews, I saw that they had a promotion if you gave them 5 stars, so the reviews here are probably inflated. I am extremely disappointed because the hotel is in a nice location and the front desk staff were really nice. Would never come back here though.

One of our favorite hotels in the city! Really nice atmosphere and staff is always super polite. Rooms are pretty tiny but well designed and comfy. If you get a room facing the courtyard the view is really nice. Love staying here!

Great service, and so welcoming stuff at the front desk. I like when young people working in the hospitality business. Arlo SoHo is the greatest hotel. Room service was always on time and clean. They always asked me through text message if I needed anything. Stayed there for the EZoo festival. SoHo area is so great the quiet. Definitely will come back here. Thanks, Arlo SoHo.

Bersalia and Jay were super friendly at the front desk! The 24 hr snack bar is super convenient for food in my room or some breakfast and coffee. The location was great for touring the city and close to subway lines. The rooms were small yes, but I never felt cramped. The whole room was designed to be efficient. It was very clean and cozy. I'm sending my family and friends here when they come to visit me!

Really great stay. The staff were all friendly and attentive. They provided us a free drink at the rooftop bar as well at the Linden, their restaurant. And the location was great - 3 min walk from the subway. Had a great time and would be back.

This is the best hotel ever!!!!! Gorgeous rooms, the view was incredible and the food hands down was the best. I ended up ordering two breakfasts one morning, because why decide? The staff, particularly Danny and Edwyn were accommodating and went above and beyond to make my stay pleasurable- even hunting down a bandaid when my new shoes tried to kill me. This was a memorable trip for sure, only augmented by the wonderful experience at Arlo.

Great stay at Arlo SoHo. We were able to check in early and check out late with no additional cost. The staff from the front desk, valet, to the genteman running the bottega were all so friendly. I don’t typically stay at the same hotel twice because I like to try new places but Arlo makes it hard not too: it was easy to work remote from the lounge and love the recommendations of local spots they gave. Bagel Leon is a must try! Thank you for a fantastic stay Arlo Soho.

The hotel was a little small but it done the job. After a few days of staying here the hotel took two seperate charges to the value of nearly £200. After the first charge came out we spoke to a staff member who assured us that it was all sorted, it wasn’t they then took another charge which was completely unacceptable. So if your staying here make sure to look out for any surprise payments that they may take.

Customer service was excellent. Very patient with us, and super attentive to anything we needed. Was able to hold our luggage even past check out. The perfume in the hotel smells wonderful. Excellent location, close walking distance to some bars, area feels safe. Room is small, but they have literally thought of everything you might possibly need and more. Very clean and welcoming. Honestly the stay couldn’t have been better! Highly recommend for first time NYC. 30 min walking distance to 9/11 memorial and museum.

Its not bad, the room was quite small and there was a shower curtain instead of a door so everything got wet. The fridge didn't work and there was a strange smell, which was probably from the fridge. The lifts were the worse part, so busy it would take 10 minutes just to go up or down and the lobby was always busy. Decor is nice, its comfortable apart from those things.

Great rooftop bar with amazing service from the wait staff. The waiter recommended the spicy cucumber and guava spice bourbon drink and they were both amazing!! Highly recommend those. Would definitely be back

Small, but cozy rooms with good design and friendly staff. Maintenance was an issue though as some reviews pointed out. My phone was not working and paint was peeling from the ceiling. Taking a long hot shower steams up the entire room for hours due to no fans vents in the bathrooms. Overall great for couples or singles, but not for a family.

Cant say much about the hotel rooms, but the rooftop has a great vibe to it. It's a good spot for sunset drinks - the guava smash is worth ordering.

Friendly staff in a beautiful hotel. Booked for my boyfriends birthday night. And it was magical, glad I booked this place! Definitely will be back this December as well! Maybe we can get the outdoor shower to be on this time

It was amazing experience to stay at Arlo. Very friendly receptionists. Unique and modern interior design. Room was very functional and extremely cozy. I didn’t want to wake up because extremely comfortable bed. Also thank you Arlo for free coffee and gym. Gym is not a joke (as most hotels have) and definitely deserve to go.

Very charming hotel with a beautiful rooftop bar (delicious food and drinks), a cozy and clean room, and EXCELLENT staff. I'm posting, in part, because I asked for a luggage scale before leaving and, even though they didn't have one, a staff member gave his best guess and he was right! Under 50 pounds indeed.

Beautiful hotel. The rooftop was lovely. I was there for jazz concert. The only thing the toilet was disgusting for such a nice hotel in that area. Drinks were good and well mixed.

Great Hotel and Great rooftop bar. The views from the rooftop are amazing. It does get a bit crowded and the bar can be tough to get a drink. Make reservations ahead of time to have a great night.

Overall, a solid hotel for the price and location. The windows are not double pane sound deadening (mine was patched with black duct tape), so request a room facing the courtyard to lessen noise. Everything is beautiful and clean, feels a little bit like the Mars mission, tight space with the bed in a bubble!

i enjoy this hotel. nice amenities. good reception. plenty of freshness. fair price. the hotel reception (tea, snacks, etc) is slightly expensive. good location slightly off the beaten path. i like the architecture here too. rooms small and feels like they’ve put thought into your stay.

I practically loved everything in the hotel. Modern facilities, spacious room with a very good bathroom, elegant design and nice view. Also the district is one of the best in Manhattan with just a little walk away to Tribeca, Greenwich Village and Soho. Next time in NY I will consider staying again there.

Perfection in a tiny package. Rooms are minimalist but have everything one could need. Common areas are beautiful and spacious. Attention to detail is evident throughout. The rooftop bar and staff are incredible. Linden's offers the best food and service. Six stars!

I was relatively pleased with my experience until I had I left and checked my bank account to see that a total of $350 had been taken from my account in increments over the duration of our stay, even though my friend and I had paid in advance for our stay. When I called to ask what had happened I was told that there was a ‘glitch’ and I would get my money back after some time. I am currently travelling and can not afford to lose this money for any amount of time. I was offered absolutely no compensation or apology by the hotel as they could not understand how this was a problem.

This hotel is absolute perfection! The common areas in the lobby and work space are beautiful and clean. The restaurant is delish as well and their bar is the perfect stop for a quick cocktail or a date! I felt very welcomed and accommodated by their staff, especially Shanely! She got us a perfect room facing the city and even upgraded us to a king bed. Our stay was 10/10 because of her! Although the rooms are a little small, the space is utilized well and perfect for 2 people. Cozy is probably a better adjective to use! ;) We will absolutely be coming back on our next trip! Thank you for everything Arlo Soho!

A very strange hotel. It sells itself as a boutique experience, but under delivers. A reserved a room with a terrace. The rooms themselves are quite small, but what is really strange are thr design choices. Showers are oddly positioned so as to flood the bathroom floor, for instance. The bed was a Murphy Bed...not exactly uncomfortable...but definitely not luxurious or overly comfy either. It is a strange choice as I'm not sure how many people would choose to lift the bed...after all there is no furniture to lounge with a group if you did. Finally, on my floor the hallway was filled with room service trolleys. Again, a strange way to great guests as they exit the elevators.

Friendly front desk staff and security doorman. The entire place has a cool vibe. Super clean everywhere. The rooms are like a tiny house nation but that didn't bother us because the room is set.up.to be utilitarian. The terrace was awesome. We over looked the entrance to the Holland tunnel and it was surprisingly quiet! The rooftop bar was meh, the drinks were subpar and the crowd was too young for us so that could have dampened our mood. Valet and check out were easy. We chose this hotel because we wanted a room.with a terrace. And it was worth it. Spent one night here as part of our anniversary getaway.

I’m very impressed with this hotel. I stayed at Arlo Nomad last year and wanted to give the SoHo location a try. The staff has been great.. very friendly and helpful! The restaurants are top notch. I never expect hotel restaurants to measure up but we actually preferred their food and drinks instead of the surrounding restaurants. The chef and bartenders at Lindens are solid. The bartenders at Foxtail are solid. The pizza at Foxtail was great. All of it was well worth the money. The hotel was clean, the rooms were clean, housekeeping (you must request them, by the way) was prompt and thorough. The rooms are small but very comfortable. We decided last minute to stay in the city an extra night and, unfortunately, the hotel is booked up, otherwise we would’ve gladly stayed here another night. I will definitely book here again. The location is also perfect. Walking distance to a bunch of restaurants, shops, and a short walk to the water. Love it.

The best and most professional welcome I've had in 25 years of coming to NYC. The hotel is a real gem and very cool. Rooms though are a little bijoux so check them out first. Definitely a hotel where the guest is put first!

Stayed here in May 2022. The rooms were okay, but there were issues with the elevator and our room readiness. When I brought it up with management, they gladly offered me a discount for my next stay via email. They were very accommodating and you can't beat the location. We've stayed at other Arlo hotels and the experience is feels like a quintessential NYC experience.