Featured Reviews


Frequently mentioned in reviews: room (98) hotel (93) location (47) stay (45) staff (42) service (33) great (29) nice (28) rooms (23) Sheraton (22)
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  • 2/5 Besim Uğur �. 1 year ago on Google
    A few things which did not work out: the room did not have a fridge and microwave and we had to pay for both then there seems to be a fine print where we need to pay a "fee" per room per each day which was 180 $ and front desk knows and agrees that this upsets people yet management keeps this rule. You are basically forcing people to spend this money in the hotel by offering a matching credit to be spent at the hotel. Last one which we felt quite upset about is that you wanted to charge us our last day for the bags we checked in at the lobby. I have never seen a hotel to charge its customers for checking bags in for a few hours. You see you think your location will always get you enough traffic and making these small "adjustments" to your customers will get you somewhere but it actually does not. I am just not going to come back and like probably some others, I will express my discontent about your hospitality. The rooms were also old and I was not too impressed with the amenities but we spent very little time in the room so would not bother writing about it normally. Our first morning we went to have breakfast at the hotel and I think we paid nearly 150$ for 4 people and we just had standard breakfast and our kids 5 and 6 years old, had probably very little food anyway. Again, i would not worry about the $$ but I would have expected a better service for sure, the waiter was just unhappy and you could tell in each dealing we had with him. When I realized the next table (an older couple) who has been in the hotel for some days, they actually refused the service by our waiter and asked for someone else, then I really understood, it was not really us being picky. We had a great 3 day in NY with kids and Sheraton you tried to ruin it quite a bit but it was still a lot of fun. so you failed with that too I guess.
    17 people found this review helpful 👍

  • 3/5 EdwardInTX 1 month ago on Google • 434 reviews New
    2/2024: Big hotel with a huge lobby. Decor looks like late 90s / early 2000s. Walking distance to the bright lights of times square, about 5-7 minutes. Had a high floor 30+ with decent building views, just no view of the times square lights as its a bit farther. Room was generally clean except for one small roach I saw in the bathroom and some mildew on bath tiles. Toilet seat was peeling and flushed slowly, needed to hold it down on each flush. Beds and towels are like any other Sheraton. Room was quiet, heater worked. No water bottles in rooms, but there was a safe and coffee maker. There was a TV but its interface was slow and it didn’t have those smart internet functions. It’s fine, would probably stay again, but also would probably stay elsewhere like the W/marriott marquis unless I’m on a smaller budget.

  • 3/5 Wendy N. 4 months ago on Google • 72 reviews
    The windows were FILTHY. I know that doesn't really matter, but it ruined whatever view we had. The room was small, but nice. The housekeeping staff did a great job, though they didn't come every day (maybe we stayed in the room too late?). I guess I'm just not a 4-star hotel kind of girl. I didn't like that we had to go out for breakfast. There was no microwave in the room, though they did bring an old beat up one for an extra $25 charge. The location, however, was fantastic. It was close to where the action is, and yet still managed to be quiet at night.
    6 people found this review helpful 👍

  • 2/5 Greg S. 1 year ago on Google
    I don't typically leave negative reviews but this was a very bad experience. Location was great, but everything else left so much to be desired — especially for a non-budget brand like Sheraton. A few simple things: elevator system was atrocious. The digital system leaves 5 cars empty while funneling hoards to the first two cars. Sheraton: you guys need to reprogram the system to allow all but two cars to service the first 25 floors. There was a 4inch gap between the floor and my room door. I could hear everything in the hallway, and I'm sure anyone in the hallway could hear me. Zero privacy. I had a hard time sleeping the first night due to light coming in through the massive gap. The rest of the time I piled up towels to block the gap. Imagine how easy it would be to sneak a camera through the crack or even snake a wire to pick the lock. Security nightmare. The tub routinely filled with water — from the drain! Sewage would back up into the tub and it was impossible to shower in the filthy remains once it drained. I pushed an exterior door open only to be yelled at and harassed by an employee. Apparently he had just shut the automatically opening door down. I didn't notice the small sign among the crowds bustle of the lobby...but the employee seemed to be accusing me of something. It was very odd and I couldn't figure out why he was so bent out of shape. It takes all of 5 seconds to pull the door back onto the track. He kept asking for my name and room number...very very rude. Power tripping maybe? So odd. My apologized and offered to help fix the door but the guy would not let it go. I would not recommend this hotel for your stay in New York City. It seems like most of the people that are staying there are part of a large group either staying for business or performing at the Carnegie Hall or part of a theater group, very few families or individuals.
    7 people found this review helpful 👍

  • 1/5 Rich P. 1 month ago on Google • 162 reviews New
    Probably the worst hotel I’ve ever stayed in. Elevators are unavailable and packed constantly. Lines in the lobby. Rooms are dated to the early 80s. Just a horrific hotel experience. Do not stay here. We had to due to work event but do not. Book somewhere else. Sheraton / Marriott should be ashamed
    2 people found this review helpful 👍

  • 1/5 David H. 5 months ago on Google
    Overpriced, run down, inefficiently run hotel. Staff are never in a hurry to help. Way too expensive for the quality of rooms and level of service they provide. We stayed in about 25 different hotels in USA Canada and Iceland during our holiday and I would rate this hotel the worst for value for money and speed of service from staff. It’s only positive feature is the location. Staff expect significant tips despite providing rubbish service. Stay somewhere else. Apparently lots of NYC hotels staff have the same attitude but I can only give you my own opinion on this one.
    4 people found this review helpful 👍

  • 1/5 connor m. 3 months ago on Google New
    While I understand that it is the holiday season and it may be busier the stay that should not excuse the experience at the Sheraton. From the poor service at the concierge, to not calling to alert us that our room was ready, to then waiting to come to a filthy room that I’m not even sure the bathroom was cleaned. I’m not sure why I had waited all day for the room to be “cleaned” to arrive to the sink and shower were full of hair. The vent above the shower is actually dropping mold and dust all over. It’s not even like you can complain at the desk because there is 1 worker in the reception line with 20 people waiting. When reading past reviews it seems like this is a regular occurrence and just guests are just asked for forgiveness from management staff and to trust us with another stay. Or that it will be addressed and it is not our standard. Seems like it is the standard unfortunately. In terms of cleanliness pretty gross hotel.
    3 people found this review helpful 👍

  • 5/5 Bianca L. 2 months ago on Google • 57 reviews New
    The outside is beautifully decorated with flowers adorning the entrance over your head. The inside was also prettily decorated for the holidays. I went for a work holiday party so I didn't see a hotel room but the event hall was so grand and spacious. The food was delicious and from check-in to leaving the party, while hectic, it was all very organized. They even had attendants leading you to the hall and had a room dedicated to coat checks. I've always walked passed the Sheraton without a second thought, but I can see the appeal now. Also, even upon entering the lobby areas you can see how massive this place is, but there were many areas for people to gather and explore before even stepping out to Time Square. Overall, great location, is easy to get to from Queens, and the atmosphere, probably makes this great for a wedding venue as well. They did a good job of keeping the event secure and only for the guests invited. Again, it's also in Times Square so you're near everything and have instant access to many subway lines.
    1 person found this review helpful 👍

  • 2/5 Yos 1 year ago on Google
    Poor experience considering the steep prices we paid for our 6 nights stay. 1. Very Long queue 30min just wait to check in 2. Require to purchase (mandatory) $30 dining credit daily 3. However long queue for breakfast (45min) or just to grab a coffee at Starbucks (30min). Visibly insufficient staffing at restaurant and Starbucks leading to long queues. 4. Hotel room looks tired. Very old and dirty carpet 5. Limited amenities. Not even shower gel. Only bar soap given. Bottled water limited to two very small bottle per room per night according to the bell captain. 6. Poor sound insulation. Late night I can hear sound of next door neighbor unlocking doors and conversation. The only good points? 1. Location is convenient for walking to both times square and the park and 5th avenue. 2. Gym was well equipped and spacious
    2 people found this review helpful 👍

  • 1/5 Julia K. 1 month ago on Google • 48 reviews New
    Location is the only good thing I can say about this place. There was a fridge in our room that we were excited to see after seeing reviews that they don’t have any. We opened it to find moldy/ate up food that they didn’t bother cleaning out. Also didn’t bother cleaning the shower and removing the soap and shampoo from the previous guest before us. Also no hot water at all to take a shower after a long day of traveling. Also, the lamp by the bedside table doesn’t work at ALL and we have no where to charge our phones. Completely pitiful. There is just a bag of linen in the hallway my mother almost tripped over and it’s been sitting there since we got here. Stay anywhere else. This place is a waste of time and money
    1 person found this review helpful 👍

  • 4/5 Theo B. 3 weeks ago on Google • 33 reviews New
    I would stay here again. The location overcomes any issues with a slightly older hotel feel. Our room was clean but we could not regulate our thermostat, thus it was hot in our room. Service was good. Shout out to Fern, the security guard. His directions for getting through the subway system were excellent. Parking was very convenient, but expect to pay a lot per day.
    1 person found this review helpful 👍

  • 3/5 M K. 1 month ago on Google • 71 reviews New
    The room was clean, but the bathroom door needs to be replaced. The elevator relies on the technology, but it is a huge problem when many people need it during a short period of time and some did not know how to use it. I waited for 20 min just to get back to my room on one of the top floors. When I checked out (not in rush hours), there was only one staff working and the other three were chatting at 7 am! How can they pretend not seeing several people on the waiting line and need to go to the airport? 😰

  • 2/5 Tara F. 2 months ago on Google • 7 reviews New
    The hotel is in a great location but I will never go back again. I waited in line over 2 hours to check in then when I finally got into a room it was filthy. I called front desk and they were sending up someone to clean. When I returned back nothing was done so I spoke to a manager again who switched my room. That room was actually clean even though the wall paper was peeling off the wall, the lamps were falling apart and the grab bars were hanging off the tile in bathroom. We finally fell asleep and then the toilet started running every five minutes at 1 am. In the morning I finally spoke to another manager who moved us to our third room which I understand is their " model" room they use to book future events, which was spotless and looked nothing like the other rooms we were in previously. The hotel needs a complete update because the wall paper in the lobby is peeling off the walls, the furniture is all damaged and the lights were falling out of the ballroom ceiling at the dance convention that we were actually in town for, which to me is a liability, unfazed any of the staff working there. If you book here, be ready to wait at least 20-30 minutes for an elevator at busy times and the parking fees are not at noted on the website. The garage that is associated with the hotel no longer will honor the $75 a day parking fee. Be prepared to pay double. There are too many hotels in the area that are in much better shape.
    1 person found this review helpful 👍

  • 3/5 suker l. 3 weeks ago on Google • 6 reviews New
    Don't stay here! Admittedly the location is great, but there are plenty other hotels with great location you could find. The service is bad - I asked twice for a pair of slippers and they never came. The front desk attitude was fairly dismissive. All these are fine; however, they promised a $30 credit back if you spend money at the hotel restaurant or café. I never received any credit after purchases there. I tried calling the hotel and all they do is transfer me to the customer service which never picks up. I tried calling Marriott but they said this hotel handles its own billing and they won't do anything. Your money could be better spent elsewhere for a much better service and experience. Update: calling the hotel, getting transfer to the customer service, and leaving a voicemail worked to get my $30 credit applied. Though I upgraded the review to 3 stars, it doesn't seem to be worth the hassle - won't stay again.
    1 person found this review helpful 👍

  • 3/5 Sue C. 1 year ago on Google
    Housing keeping staff along with bar staff, door men were all great. Front desk did not communicate well between more than one person with heavy accents, plastic dividers it was difficult to understand the amenities. Even over the phone they were not clear. Maybe a paper or send a email with the specifics would help. They sure sent that email fast with the charges. Would stay there again though due to the warm welcome by the staff mentioned above. Ramon in bar and Gary at the door were awesome
    1 person found this review helpful 👍

  • 1/5 Bobby L. 1 year ago on Google
    HORRIBLE. DO NOT stay at this hotel if you can help it. My wife got stuck in the elevator and they literally let people get back on that same elevator while they talked to her. I didn't see ANY technician come and check it before I saw some people use it again(one of 6 elevators). Rooms are ridiculously small. I was asked to not eat in the lobby and go back to my room. When I told the guy that my room was too small he replied, "Well, you should've booked a bigger room." We were asked to show our room card when we came in one evening, while a couple in front of us was not asked to do the same. AC did not cool well in our room. Hotel staff didn't care. Safe did not work in the room. Hotel staff didn't care. Worse customer service I have ever had at a hotel and this is supposed to be a 4-star hotel! Beds are TINY. They claim that they are doubles, but I've never slept in a double that was that small. There is no fridge or microwave in the rooms, so you can't even keep a bottle of water cool in your room. The ice machine did not work on our floor, which is why my wife had to go to a different floor to get ice (and then got stuck). The Director of Loss Prevention tried to blame her for getting stuck in the elevator (there are no buttons to push inside the elevator car btw). There were some kids running on our floor, screaming and pounding on doors. When we reported it, the hotel staff did nothing. They continued pretty much all night. They get one star because the gym was nice, the location is good and there is a convenient subway station. I'm convinced that this hotel stays in business because of the great location, because it certainly isn't because of the amenities! You've been warned!
    1 person found this review helpful 👍

  • 4/5 Zabeth C. 1 year ago on Google
    Very courteous staff! Bibi at reception was polite and helpful. Even was able to check in early. Rooms were clean with simple decor. Great location! Rafael at the Check Room was so friendly and quick with the luggage. My only complaint is that the plugs for charging devices don’t hold the plug prongs. I had to move the nightstand to reach a wall plug near the beds that worked.
    1 person found this review helpful 👍

  • 5/5 K L. 1 year ago on Google
    This Sheraton is conveniently located between Times Square and Central Park. Our room was small but CLEAN and the towels were also in good condition and clean. The hotel staff is doing a great job keeping this hotel clean and sanitized. My colleagues and I had a great experience at this hotel. If you are in the New York area to tour or see a play at the theater this location is great. Lastly, upon checking in the customer was good this receptionist was very knowledgeable and accommodating.
    1 person found this review helpful 👍

  • 5/5 Duncan F. 1 year ago on Google
    We stayed here for a week. I would stay here again for the cleaning staff alone - best I have encountered in a long time, and I hope this hotel recognizes how great they are. On check-in, I asked for the highest and quietest room possible at the rate we had been given, and that is exactly what we were assigned, and it made our trip so wonderful to have that room - thank you. There is no better location. Multiple subway stations are minutes away as are MOMA, Times Square, Central Park, etc. There are almost always cabs outside as well, so you don't have to mess around trying to find/order a car, including to the airport. The rooms are a good size for New York City, and you can see the sizes on the hotel's website when you book. They are a little dated, but space and location were the priorities for us and this hotel delivers on both. The elevators are not confusing in any way, contrary to some of the reviews I am reading here. If you are looking for exaggerated attention from hotel staff my suggestion is that you stay somewhere other than a very large and very busy hotel in Manhattan right next to Times Square. I was completely satisfied with every communication and interaction with the staff at this hotel. Without exception, I found the people who work here to be clear, efficient, and direct, even when very busy. You do have to pay a small destination fee but they offset it with a credit, which basically means that you get coffee, snacks, whatever, from them instead of somewhere else. There were no surprises and no mistakes on the bill.
    1 person found this review helpful 👍

  • 4/5 Katie M. 1 year ago on Google
    This hotel was in a fantastic spot and was excellent. We traveled with a large group and they accommodated us easily. We had no problems here other than trying. To use the bathroom while at the main lobby bar (closed for cleaning and terribly difficult to find another nearby). Everyone we interacted with was great. Ordered room service one morning and it was delicious, generous, and timely. We'd definitely stay here again.
    1 person found this review helpful 👍

  • 3/5 kevin S. 1 year ago on Google
    Pro: Comfortable bed. Room cleaned and restored every day . Con: 1. Elevator system is a mess. The software configuration obviously is to allow one car to take as many people as it can even there are lots of other empty cars there idle. Probably good for electricity bill , but not for guests. Always full of people waiting in elevator room. 2 . security concern. No body check your identity in the lobby room so any one can get in and even get into the elevator with the crowd.
    1 person found this review helpful 👍

  • 5/5 AJ J. 2 years ago on Google
    Very nice place to stay, beautiful view with short distance walk to all the landmarks! Very nice & helpful staffs in the hotel. Paid parking through Icon which cost quiet a bit but still a good piece of mind & now they're open 24/7.
    1 person found this review helpful 👍

  • 1/5 Aleksander W. 3 months ago on Google New
    If you consider this hotel because it’s Sheraton and have awesome location reconsider it very quickly. Location is outstanding and that’s the only good thing about this hotel. Saying the hotel rooms are outdated it’s an understatement. There is no refrigerator, but you can ask for one, for extra 25$ daily. Hotel doesn’t provide water bottles even though we had it our room amenities specification. When we asked at the reception about it, we were ‘kindly’ informed to go to the gift shop and buy some. There is no storage room for your luggage provided by the hotel. Actually there is one inside hotel, but operated by different company, for which you have to pay extra for each piece of luggage. That’s just seems to be inappropriate to the place which claims to be a 4 star Sheraton hotel. I wouldn’t say so. During our stay, rest of our family was in two other hotels, also at the Times Square. Our Sheraton was the best brand by name, cost the most, and was the worst especially if you consider how the rooms looked alike. Considering the multitude of options around, it's just not worth it.
    1 person found this review helpful 👍

  • 5/5 Josie C. 1 year ago on Google
    We stayed here for 4 days and I have almost no complaints. They we’re very accommodating. From early check-in & late check-out to the complementary fridge and microwave I was so happy with this hotel. The best part is the location. There’s a subway station on both sides of the hotel and it’s close to many restaurants and shops walking distance. I loved the shower and the view from our room. Room service was amazing. Breakfast was also amazing. I really don’t have anything bad to say except the room is a little smaller than most but it’s good enough for two ppl and honestly we we’re hardly there throughout the day.
    1 person found this review helpful 👍

  • 4/5 Christian D. 2 years ago on Google
    Great looking hotel in the middle of Times Square. Very clean, rooms are spacious...the in room dining options could be much better. They charge $5 per item to hold in the reception...I checked out but my flight wasn't for another 2 hours so I wanted to grab food. I'd definitely stay here again. Thanks!
    1 person found this review helpful 👍

  • 2/5 Paula S. 2 years ago on Google
    When we arrived there was a pair of ladies knickers in the safe, a used face mask left on the shelf and no tea/coffee. Housekeeping couldn’t do enough for us and got us moved to another room. Reception on the other hand didn’t care but eventually gave us a $100 credit on credit card, still waiting 5 days on to see the credit, no response to emails either
    1 person found this review helpful 👍

  • 5/5 Mister M. 2 years ago on Google
    Gorgeous hotel bang in the middle of where you want to be when visiting New York! The view from our room was stunning and you can see the heart of time square glowing. Everything is in easy enough walking distance with Central Park 10 minutes walk at the top of the street and 7th Ave straight in front as soon as you walk out the doors, anything else can be easily accessed from the subway which has an entrance right outside the hotel. The room was very nice with a HUGE comfy bed and en-suite bathroom. The lovely housekeeper would always give a smile and a wave every morning as we left and would tell us to have a lovely day. The only negative that I could really take away was the crazy prices for food if you wanted to eat there but we never did as we were out all day every day of the 5 we were there for. When we eventually get to go back to New York we’re 100% coming back here to stay as it was amazing and trust me when I tell you that you WILL want a lovely comfy hotel room to crash in after all the walking you’ll be doing (we averaged 10.3 miles per day). You might find cheaper hotels but none will be this convenient with location, be this nice and this comfy.
    1 person found this review helpful 👍

  • 5/5 Melanie B. 2 years ago on Google
    We stayed at Sheraton Times Square for 6 days on a Christmas NYC vacation! Loved the hotel! Very clean and comfortable! Jackie from room service is the BEST! We called every morning and she was very kind and cheerful! The guest services staff was also very kind and professional. Every morning we were greeted with a friendly face from the cleaning staff! I didn’t catch her name, but we were on the 46th floor and she was friendly and very professional! Thank you for making our vacation memorable! Would definitely stay again! Management should be very proud of their staff! Location was also remarkable! Couldn’t ask for better accommodations.
    1 person found this review helpful 👍

  • 2/5 smg 3 weeks ago on Google • 33 reviews New
    This hotel is in need of a serious update. The exterior entrance and the lobby are nice and obviously the Times Square location is a perk for tourists wanting a centralized location to most major attractions. We stayed here for work, but would not choose to stay here again on a personal trip. The rooms are old and dingy. When we checked-in, the toilet didn’t even have a toilet seat attached to it (maybe they were doing previous repairs on it and left it without a seat and with all the construction debris on the floor). The cleaning staff are nice and do what they can to make it comfortable but this hotel is just too old. You can tell that management have not thought to update any features (big or small) beyond the lobby in at least two decades if not more. As for service issues, the check in process takes forever! It took over an hour and everyone had to wait in such long lines with minimal seating for guests in the lobby. We arrived two hours early and asked if early check-in would be possible and the desk staff said yes and completed the check-in process, ran our card, took our phone number, and said they would call us in about an hour to pick-up the room key. So we gave our bags to the luggage hold and went across the street for food. An hour passed and no one called and when we went back inside the line to desk was wildly long. We decided to give up on the idea of getting our room key early (mainly because no one at the desk was available for us to ask without having to wait in that long line) and we went back out to explore for another hour. When we arrived at the originally scheduled check-in time, the line was double the size. Other guests were complaining that they too had been checked-in early but were not given the room key and never received a call. If early check-in to the rooms is not possible, the desk staff should just say that so we will not be waiting around for their call. Check-out was easy at least. I’ve had better experiences at a Holiday Inn Express and this is supposed to be a 4-star hotel.

  • 1/5 Jake E. 1 month ago on Google • 24 reviews New
    Nice location, nice lobby, fast elevators. BUT all that really matters in a hotel room is a clean room and bed. Every time I come here the beds are rock hard and the sheets simply don’t look clean. The average holiday inn on a highway has cleaner rooms and softer sheets/mattresses. This place isn’t cheap, I expect better. Hope my company discontinues use here.

  • 3/5 CK C. 3 weeks ago on Google • 21 reviews New
    Great location for the theater district but certainly not a 4 or 5 star venue. Here's our observations. Check in took over a hour. 9 people in front of us to check in but only 1 person was working. Other workers just standing behind counters and not helping. They finally came out after a hour and gave some in line a water for our wait. Lol ok. Once finally checked we went to our room. Nice and cozy but wallpaper peeling off all over a nice stain in the bathroom and the window was open and not just a little but the whole way. Lock was broken and this at 41 floors up is crazy. After our show we went to the hotel bar that was to be open till 12 but as we walked were told they were closed but could get a drink and take it lobby. Lobby had no seats so we enjoyed our cocktails on left to find a place where we were welcomed. This was at 1130 and the cleaning crew needed to get in we were told so we had to leave. Nice place but that's expected but definitely not a 4 star

  • 4/5 Michael C. 1 month ago on Google • 14 reviews New
    The room was comfortable and the location was great. Central Park is about 5 blocks north and Times Square is about 10 blocks south of the hotel. There is a subway entrance directly outside the hotel so it is in a very convenient location. The staff was very accommodating and there is a nice library/bar downstairs. The only negative about our stay was the breakfast at The Hudson Market. It was $38 and the food was pretty bad. The pancakes were hard and crunchy, the eggs were disgusting, and the bacon was soggy. There are some really good places to get breakfast within a very short walking distance and far less expensive. Otherwise, the hotel was great.

  • 3/5 Christi Y. 3 weeks ago on Google • 11 reviews New
    Upon arriving (we are gold members) but we were turned away from the gold membership check in line because we booked through Costco Travel. The gentleman was not very nice about it. They also did not see my gold status which was frustrating (I obtained it from American Express platinum). The room was just okay, it was clean and nice enough but clearly needs to be renovated. The GYM was amazing! They have everything a gym goer could wish for! Including a plethora of pelotons. The breakfast was not included, we enjoyed the food buffet style but the bill was like $95 for two people. Overall I am disappointed I paid way over the current room price and was not recognized for my gold status. Oh but the bar was pretty nice and has great service. I gave 3 stars because I loved the gym.

  • 5/5 Michael H. 2 years ago on Google
    A+ stay. Super location. Their gym is literally better than 90% of most regular real gyms!!!! In the gym- Harold and Scott were incredibly nice and super helpful. Loved this hotel. The maids were super caring and sweet. A++++

  • 5/5 Evelyn C. 2 years ago on Google
    Exceptional service from check-in to check out. Rooms were clean and bed was comfortable. It's a great location!

  • 2/5 Kahari S. 3 months ago on Google New
    I found the customer service at the restaurants to be very underwhelming and rude. The lobby is beautiful and spacious, but it was packed with people waiting to check into their rooms. Once we finally got into our room ,after waiting about 6 hrs, I did find the room clean. Overall the 4 star hotel felt more like a cheap motel with a nice view of Time Square.

  • 3/5 Tammy D. 4 months ago on Google
    Hotel is old and outdated, wallpaper is peeling, carpet is torn, bed is very hard and makes cracking noise when turning over. I called the front desk to ask for a pad or something to make it softer, they put a very thin blanket under the fitted sheet. Not helpful. There is not a microwave or refrigerator in the room. Website states complimentary bottled water, we have been here 3 days and have yet to receive a bottle of water. No place for folded clothes to be placed, they must remain in suitcase. It is not quiet, you can hear all the noise from the street and from the hallway. You can see light around the doorway. The only thing this hotel has going for it, is the location.

  • 2/5 Mark P. 3 months ago on Google New
    You are paying for the location. Close to Times Square, Rockefeller Center, and 5th Ave. shopping. But the rooms are well overdue for remodel or at least some repairs. Wallpaper was peeling at seams, bottom of bathroom door was scraped and chipped, bed was absolutely not a queen, and the windows were filthy. Easy to tell the age of the decor because the bedside lamps had power outlets that were so worn out our charging plugs wouldn't work. We had to unplug the lamps and use their outlets. Only had lukewarm water for showers at 8am. Also the drains were slow so you ended up standing in ankle deep water after two minutes in the shower. I recommend any other hotel near this location at the same room rate. If you spend a minimal amount of time in your room and like cold showers this hotel should meet your needs.

  • 3/5 Lance D. 3 months ago on Google New
    Great location, fast elevator, but that’s about it. Had a high floor room with no view and it was small. No microwave, no refrigerator, room was overly warm and we couldn’t get it any cooler. Lobby very warm and very crowded. Lots of smoking in front of the building. Hotel would not assist with getting a car or taxi.

  • 2/5 Reggie A. 2 years ago on Google
    Front desk- it was a good experience when I checked in. Shame on me for not remembering the name of the staff that checked me in. I was able to check in at 10 AM vice 2 PM. I have emailed and called to arrange it though. Room - Holiday inn express has more amenities than this place. No towel rack, no ice machine, room is small, bathroom is outdated, no fridge but you can get one for $25. The lobby looks much better than the room giving Customers a good impression only to be crushed upon seeing the assigned room. Location - ideal or probably one of the best since it is only minutes away by foot to Times Square. Plenty of places to eat and visit. This is our first day and have 3 more to go. Will definitely update this post.

  • 5/5 Ubed D. 3 months ago on Google New
    The Sheraton New York Times Square Hotel is a pinnacle of luxury and convenience in the heart of Manhattan. Nestled in the vibrant Times Square area, its location is unbeatable, offering easy access to Broadway shows, iconic landmarks, and an array of dining and entertainment options. The hotel's sophisticated ambience and contemporary design welcome guests into a world of comfort and style. From the moment you step into the elegant lobby, the inviting atmosphere and warm hospitality envelop you. The spacious rooms with breathtaking city views, coupled with impeccable service, create an unforgettable stay. Whether you're exploring the city or unwinding in the hotel's modern amenities, the Sheraton New York Times Square Hotel provides an exceptional experience that seamlessly blends luxury with the pulsating energy of New York City.

  • 5/5 Kelley F. 2 years ago on Google
    I have stayed here multiple times. The staff are the friendliest you will encounter anywhere! I love staying here!

  • 5/5 Richelle R. 2 years ago on Google
    Our reception lady named Joy. Wow, wonderful customer service! She was welcoming and took care of us. So helpful!! Thank you Joy! You made our trip there great.

  • 2/5 Siobahn K. 1 month ago on Google • 6 reviews New
    Very underwhelmed by our stay here. The location was good as it was very walkable to Radio City Music Hall. Arrival was unpleasant. The parking garage staff were quite rude. We had to wait at least 30 minutes to check in to our room. The room had no hot water, and the TV was barely functional. The restaurant was pretty good with fast service. Overall I've had much better experiences at smaller hotels in the area, so I would never stay here again.

  • 5/5 G S. 2 years ago on Google
    I went for a workout in the fitness center and it turned out to be an exceptional fitness and customer service experience. A good workout changes my day, so when I'm on the road it's the first thing I do. At the end of my workout, there was a guest in the gym who was being extremely rude, tying up several pieces of equipment and not letting other guests use them. He said, it's not your personal gym and you'll have to wait until I'm done working out. Even when I asked to work in, this guest said no. I went to the fitness center staff member, Andre, and asked if he could intervene. He went over and talked to this guest, but also asked me what I liked to do as far as workouts. Andre then spent about half an hour leading me through one of the best workouts I've had in a long time. What a tremendous asset to have on staff. Andre was the perfect mix of diplomacy and customer service, while diffusing a very frustrating experience. You don't find a lot of people going above and beyond these days, so I felt compelled to write about an exceptional customer service experience. Thank you Andre, you should be running this place :)

  • 5/5 Htown A. 2 years ago on Google
    10 out of 10 would recommend. This place is on point with their customer service. The circumstances I was there for didn't work out according to plan but every single staff member I encountered took the ultimate care of me and my friends. I couldn't be more thankful.

  • 5/5 Elizabeth R. 2 years ago on Google
    Great all over. Clean. Perfect location at the center of the city. Helpful staff. Complete fitness center. Not that you are going to sleep in the elevator, but it is nice not having to make multiple stops when you come back tired. So I like that it has elevators assigned for range of floors. The rooms are decent size for NYC. It is not a bring your whole house place. Comfy beds.

  • 4/5 Alexis M. 2 years ago on Google
    We initially booked a hotel across the street. We knew immediately we could not stay there for a week and looked up the rates for this Sheraton. The price turned out to be $200 cheaper and an 100% better. I said every day of our stay that I was so thankful we switched to the Sheraton. The only thing I found this hotel lacking was amenities. Some of them were closed due to covid, which I understand. (Restaurants, fitness center) What I feel are basic amenities like a fridge, laundry facilities and vending machines were not even available. Other than these things the stay was nice. The location was perfect and the rooms were well maintained and updated. The staff was friendly however housekeeping cleaned when we requested twice that they don’t. We put up our privacy sign after that and they didn’t do it again. Overall a very pleasant stay.

  • 5/5 Danielle N. 2 years ago on Google
    I was able to do a complimentary early check in and a late check out. My bed was made each day and I left all my belongings out and nothing was touched. You must stop by the cafe/bar and hopefully you will get a chance to meet Eddie Bravo, one of the barristas. He was so kind and deserves the highest praise. He put a huge smile on my face just by being the sweet person that he is!

  • 3/5 Colleen D. 1 year ago on Google
    The hotel itself had a lovely lobby and dining options were fine. The lines at check in were exceedingly long (as well as the line to check bags if you arrived early.) There was only one person working at check in and about 15 of us in line. The manager, Mr.Russell, that I dealt with at the end of my stay was extremely rude and unhelpful. The location was great and a quick walk to Times Square. The rooms were very small but decent. The three men who worked at the baggage check were delightful and extremely helpful for tourists who had questions.

  • 5/5 Noah E. 1 year ago on Google
    Clean hotel in a great location. My wife and I stayed for a week and got to know Sydney who is a bell-hop. He was one of the most friendly human beings we have ever met and provided first class service for our entire stay. I hope that Sheraton NY treats him very well because they have a great employee in him! Thanks Sydney!

  • 5/5 Angie J. 1 year ago on Google
    Remember to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. This site will compare countless hotel sites and normally will have rates much cheaper than others! You're welcome :)! This place is the best rated in this area. I've been coming here for a long time. If you stay for a few nights you for sure won't be let down. Gorgeous hotel bang in the middle of where you want to be when visiting New York! The view from our room was stunning and you can see the heart of time square glowing. Everything is in easy enough walking distance with Central Park 10 minutes walk at the top of the street and 7th Ave straight in front as soon as you walk out the doors, anything else can be easily accessed from the subway which has an entrance right outside the hotel. The room was very nice with a HUGE comfy bed and en-suite bathroom. The lovely housekeeper would always give a smile and a wave every morning as we left and would tell us to have a lovely day. The only negative that I could really take away was the crazy prices for food if you wanted to eat there but we never did as we were out all day every day of the 5 we were there for. When we eventually get to go back to New York we’re 100% coming back here to stay as it was amazing and trust me when I tell you that you WILL want a lovely comfy hotel room to crash in after all the walking you’ll be doing (we averaged 10.3 miles per day). You might find cheaper hotels but none will be this convenient with location, be this nice and this comfy.

  • 5/5 Karli W. 2 years ago on Google
    I loved my stay at the Sheraton in the NYC times square area! The staff was friendly & very helpful. Rooms were kept clean & fresh towels were supplied daily. Up to date technology & appliances. Eddie at the library bar (Barista) is AMAZING! Such a friendly man and the team gets the coffee made in seconds it seems like. Convenient location! I am definitely staying here again.

  • 4/5 Christine O. 2 years ago on Google
    Overall nice hotel. Excellent service from the staff. There was a huge group of +800 students staying at the hotel. They accommodated my family and placed us in a quiet and secluded part of the hotel. The rooms and bathrooms are a bit smaller but overall comfortable place to stay right near Time Square.

  • 3/5 Lynn 1 year ago on Google
    In full transparency- our rooms were booked as part of a large group. The rooms are dated, clean and small as hell. They’re booking 4 adults in a dorm size room with a full size bed. It’s ridiculously small. The staff were all nice. Everything worked. The lighting was marginal as with a lot of hotel rooms. The WiFi worked fine.

  • 3/5 Nick K. 2 years ago on Google
    Great location. Big hotel with lots of facilities. Hotel was also clean and tidy. Number one issue by far was lack of air con. My room was absolutely steaming hot for the three nights I stayed there. If it did have air con then it wasn’t working and either way, my sleep was not great as a result. Other than that, a typical city centre Sheraton hotel.

  • 3/5 Danielle C. 2 years ago on Google
    The place was very clean and classy. Drinks at the bar were strong so that's a plus. The view from the hotel room was amazing!! The only thing I did not like was that there was no microwave in the room so we absolutely had to buy food from the hotel kitchen or somewhere nearby. Nothing wrong with that unless you want to save money as food is super expensive and the street vendors who aren't, don't serve what they have pictured. I'd say you'll need around $400-$500 a day for two people to eat quality breakfast lunch and dinner.

  • 5/5 Dorothy G. 1 year ago on Google
    Make sure to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any room. This site will compare hundreds of booking websites and normally will have rates much cheaper compared to others! Thank me later! This place is one of the best in the area. I've been staying here for a long time. If you stay for a few days you won't regret it. Clean hotel in a great location. My wife and I stayed for a week and got to know Sydney who is a bell-hop. He was one of the most friendly human beings we have ever met and provided first class service for our entire stay. I hope that Sheraton NY treats him very well because they have a great employee in him! Thanks Sydney!

  • 5/5 Zinnia H. 1 year ago on Google
    This hotel is amazing! The service is excellent. I couldn't be happier with the location, food, and respect. I loved the location being right there in times Square. The rooms are decent to smaller size, but they have an amazing view. One good thing was that there was food credit so you could basically eat for free . Overall i would say it is an amazing choice to stay.

  • 2/5 Alexander P. 1 year ago on Google
    To be fair, it's a nice location and a generally clean and functional room. Peeling wallpaper, but no big deal. AC has masking tape on the vents and black mold around the edges, no problem. We just didn't turn it on. A $33 "destination" charge for checking in, sigh. The Sheraton Club Lounge is closed (not disclosed on their website when booking) and they don't go or the brand policy of providing free breakfast and beverage credits to the members that were entitled to club access when that happens. A bit annoying, as they are cheating you out of some value, but the breakfast is nothing to write home about, so not the end of the world. Got complementary breakfast vouchers? Great, show up 30 minutes in advance and wait to be seated in a tiny dining area for a mediocre meal. No room service menus. Housekeepers in the hallway with their carts will NOT let you take an extra towel or a shampoo, and tell you that you have to call downstairs for them. When you do, they don't show up. Whatever. But when you check in for a one night stay to enjoy a night in the theatre and want to put a couple of waters and a bottle of wine in a mini fridge for the morning, you discover that there isn't so much as a complimentary bottle of water in the room. Fine, so you buy some. You then notice a lack of mini fridge. You call down and they say they can send one up, for TWENTY-FIVE DOLLARS, on a one night stand!!! That's where I draw the line. This place gouges and engages in unreasonable behavior. My opinion is to avoid in the future...

  • 1/5 Audra W. 3 months ago on Google New
    Very rude. Parking garage was nonexistent. Wasted 45m finding parking 2 blocks away. Also disrespectful to Veterans of Armed Forces & current Military employees. We had our military ID (veteran) but other ID was home. They raised price (not by much) & receptionist/front desk attendant was a pos. Manager was helpful but not professional and & at one time called my 2 time War Veteran "bud" We will never stay here again. Rooms are old & not well maintained & bathroom is outdated along with room setup We had a booking for January which we will cancel. You forever lost our business & we will spread the word. Corporate will be contacted about cleanliness. Rude staff, & non parking area which caused unnecessary chaos. Awful Experience. DO NOT STAY HERE. We just booked Hotel for 1/2 the price in January & the staff was courteous & went out of their way to deserve our business

  • 5/5 Michael R. 2 years ago on Google
    Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking a resort. This web site will compare thousands of booking websites and typically will have prices a lot cheaper than others! Thank me later! This place is the best rated in this area. I've been staying here for a very long time. If you decide to stay here you for sure won't be let down. Amazing. Been here since June for work. From management and the staff for their kindness, thoughtfulness and making me feel safe. Highly recommend this hotel. It’s beautiful and so are the people that work there. Kudos to all, especially the cleaning staff. Ms. Ruth, also security Ms. Lorraine. Everyone has my heartfelt thanks.

  • 2/5 James 4 months ago on Google
    Pros: - Excellent room darkening in shades. - Strong water pressure. - Nice staff. - Good location. - Nice fitness center. Cons: - 1 star bathrooms. No fan and horribly maintained. (I’ve seen motels with much better bathrooms). - Bathroom was dirty upon arrival…hair everywhere and a used shower cap hanging on the door, black mold stains on ceiling. - Rooms are dated with no refrigerator or microwave.

  • 4/5 heather o. 5 months ago on Google
    Very good location 👌 Easy to get everywhere you need to. Reception helpful with directions to places. Could do with more milk for coffees in room and maybe some hot children's drinks like hot chocolate or English tea 🍵 Toast and baegals sent to room need to be be toasted more please and more butter but very easy to order room service. Full breakfast buffet In the morning was very lovely so many options and cooked very nice. Lovely selection of fruit. Very relaxed atmosphere in the hotel. Lovely gift shop too. Thank-you Y

  • 4/5 Elisha B. 4 months ago on Google
    I booked this hotel for one night in the city for my birthday. The location is great. Its walking distance from grand central, restaurants and shopping in TS. The room was very small for 4 people with two supposedly queen size beds. The beds were small queens. The customer service is okay. They have that typical new yorker attitude so its not the best, but its not horrible. Decor is updated, which is always nice. They had wooden head boards and covers on the mattress so I couldnt pull it up and check for bugs but I dont think we took home bed bugs so I would say it was a pretty decent stay. I would stay here again.

  • 2/5 Krys M G. 4 months ago on Google
    I'll begin with the pros for this hotel. Sheraton Times Square is conveniently located between Times Square and Central Park. Many of the spots we wanted to visit are within a 20 minute walking distance, and this includes Rockefeller Center and Bryant Park. There's a subway stop serving the BDE lines adjacent to the hotel, this is a huge plus as it connects further destinations if we needed to. The maintenance workers at the hotel are quick to respond and are very kind and helpful. We required assistance with a broken curtain and they did everything they could to fix it, and while they ultimately weren't able to, they contacted the front desk for us to ask for a new room on our behalf. The cleaning staff also did a great job keeping our room tidy and stocked with new towels during our stay. Now for the cons, and unfortunately I have plenty to say. Front desk personnel, in general, did the absolute bare minimum, though I have to note that their demeanor and tone made it seem we were not welcome there. I was being cordial and kind towards them but it was not reciprocated. I would say "thank you" but no response bun return. Isn't their job supposed to be the face of the hotel? There were multiple issues that came up, that I'll detail here later, and not once did they apologize or do anything to make things right. We have a family friend working for Marriott who extended to us the Explore Friends rate. We had the authorization form ready, but regardless of the form having an expiration date that extended beyond our stat, we were told the form they have in their system was already expired. That was odd, but we reached out to our friend and requested a new form anyway. Front desk required a printed copy, and they had me visit the business center downstairs to have the emailed form printed. I obliged. The print center required credits And spent upwards of $5 to get a printed copy, as their smaller printer was out of order. We had another front desk personnel look at the new form, and was able to give us a room. Unfortunately, the room they gave us was a single bed, when we very clearly booked a double bed. Traveling with family and a child along with multiple bags, it is an incredible hassle to experience this inconvenience. So once again, I had to approach the front desk to have them give us another room. From how the person we spoke to acted, it seemed like the room change was coming out of his own pocket. Not a single offer to have our bags moved by the bell staff to our new room, but at this point I didn't really expect anything. At our second room, we had double beds and a working refrigerator, but the curtains were down, and are controlled by a switch on the wall. The curtains wouldn't go up, so we called the front desk to have it looked at. The repairman that showed up was friendly and did everything he could to get the job done, and when he wasn't able to, he contacted the front desk on our behalf to get us a new room, we were told to wait for a call. We waited several minutes before calling ourselves, and they seemingly forgot about us. We asked for the new keys to be delivered to us, but again we were left waiting. We ended up going back to the lobby to once again to get the keys ourselves, and again no offer to help us with our bags. Room number three had the double beds and working curtains, but no refrigerator. Along with this situation, there are several times we would ask for extra towels and the request would often require a follow up because they would "forget". Sure, we are aware we aren't elite members and we are on a discounted rate, but that should not warrant this type of treatment. I found the front desk personnel's demeanor unbecoming of what's supposed to be the face of hospitality. Marriott, please do better.

  • 3/5 Rahul M. 5 months ago on Google
    Good hotel, serves its purpose of providing accommodation in a convenient location. However the prices are outrageous for the amenities and newness. The “upgraded” king room was small with a tiny bathroom and dated furnishings. No refrigerator in room and a poorly working coffee machine. The Library bar in the lobby is nice - with a solid bourbon selection. The fries and wings are superb.

  • 5/5 Aidan B. 4 months ago on Google
    I stayed here on a school trip from California. Best trip of my life. I love staying in hotels but I have one issue. The elevators. Oh my God the elevators were horrible. They confused us bunch of 8th graders. But otherwise, good time. 👍

  • 3/5 Stephanie M. 2 years ago on Google
    The hotel was nice but I don't feel like they were exceptional. Staff was great. I just felt nickle and dimed. I had to pay a huge amount for wifi, pay extra for a fridge, cheapest, thinnest pillows and stuff like that. I feel like if I'm staying in an expensive higher end hotel in time square they should act like it. I'm surprised they didn't make me swipe my card to turn the lights on.

  • 5/5 Christopher G. 2 years ago on Google
    Nice hotel and a really good location. It's just far enough away from times square that it's not too noisy but well within walking distance. Central Park is also pretty close and the Rockefeller Center is right around the corner. Price is a bit high, but that's true of all of the hotels in this area. The room itself was nice enough - nothing overly fancy but clean.


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