2/5 Krys M G. 4 months ago on Google
I'll
begin
with
the
pros
for
this
hotel.
Sheraton
Times
Square
is
conveniently
located
between
Times
Square
and
Central
Park.
Many
of
the
spots
we
wanted
to
visit
are
within
a
20
minute
walking
distance,
and
this
includes
Rockefeller
Center
and
Bryant
Park.
There's
a
subway
stop
serving
the
BDE
lines
adjacent
to
the
hotel,
this
is
a
huge
plus
as
it
connects
further
destinations
if
we
needed
to.
The
maintenance
workers
at
the
hotel
are
quick
to
respond
and
are
very
kind
and
helpful.
We
required
assistance
with
a
broken
curtain
and
they
did
everything
they
could
to
fix
it,
and
while
they
ultimately
weren't
able
to,
they
contacted
the
front
desk
for
us
to
ask
for
a
new
room
on
our
behalf.
The
cleaning
staff
also
did
a
great
job
keeping
our
room
tidy
and
stocked
with
new
towels
during
our
stay.
Now
for
the
cons,
and
unfortunately
I
have
plenty
to
say.
Front
desk
personnel,
in
general,
did
the
absolute
bare
minimum,
though
I
have
to
note
that
their
demeanor
and
tone
made
it
seem
we
were
not
welcome
there.
I
was
being
cordial
and
kind
towards
them
but
it
was
not
reciprocated.
I
would
say
"thank
you"
but
no
response
bun
return.
Isn't
their
job
supposed
to
be
the
face
of
the
hotel?
There
were
multiple
issues
that
came
up,
that
I'll
detail
here
later,
and
not
once
did
they
apologize
or
do
anything
to
make
things
right.
We
have
a
family
friend
working
for
Marriott
who
extended
to
us
the
Explore
Friends
rate.
We
had
the
authorization
form
ready,
but
regardless
of
the
form
having
an
expiration
date
that
extended
beyond
our
stat,
we
were
told
the
form
they
have
in
their
system
was
already
expired.
That
was
odd,
but
we
reached
out
to
our
friend
and
requested
a
new
form
anyway.
Front
desk
required
a
printed
copy,
and
they
had
me
visit
the
business
center
downstairs
to
have
the
emailed
form
printed.
I
obliged.
The
print
center
required
credits
And
spent
upwards
of
$5
to
get
a
printed
copy,
as
their
smaller
printer
was
out
of
order.
We
had
another
front
desk
personnel
look
at
the
new
form,
and
was
able
to
give
us
a
room.
Unfortunately,
the
room
they
gave
us
was
a
single
bed,
when
we
very
clearly
booked
a
double
bed.
Traveling
with
family
and
a
child
along
with
multiple
bags,
it
is
an
incredible
hassle
to
experience
this
inconvenience.
So
once
again,
I
had
to
approach
the
front
desk
to
have
them
give
us
another
room.
From
how
the
person
we
spoke
to
acted,
it
seemed
like
the
room
change
was
coming
out
of
his
own
pocket.
Not
a
single
offer
to
have
our
bags
moved
by
the
bell
staff
to
our
new
room,
but
at
this
point
I
didn't
really
expect
anything.
At
our
second
room,
we
had
double
beds
and
a
working
refrigerator,
but
the
curtains
were
down,
and
are
controlled
by
a
switch
on
the
wall.
The
curtains
wouldn't
go
up,
so
we
called
the
front
desk
to
have
it
looked
at.
The
repairman
that
showed
up
was
friendly
and
did
everything
he
could
to
get
the
job
done,
and
when
he
wasn't
able
to,
he
contacted
the
front
desk
on
our
behalf
to
get
us
a
new
room,
we
were
told
to
wait
for
a
call.
We
waited
several
minutes
before
calling
ourselves,
and
they
seemingly
forgot
about
us.
We
asked
for
the
new
keys
to
be
delivered
to
us,
but
again
we
were
left
waiting.
We
ended
up
going
back
to
the
lobby
to
once
again
to
get
the
keys
ourselves,
and
again
no
offer
to
help
us
with
our
bags.
Room
number
three
had
the
double
beds
and
working
curtains,
but
no
refrigerator.
Along
with
this
situation,
there
are
several
times
we
would
ask
for
extra
towels
and
the
request
would
often
require
a
follow
up
because
they
would
"forget".
Sure,
we
are
aware
we
aren't
elite
members
and
we
are
on
a
discounted
rate,
but
that
should
not
warrant
this
type
of
treatment.
I
found
the
front
desk
personnel's
demeanor
unbecoming
of
what's
supposed
to
be
the
face
of
hospitality.
Marriott,
please
do
better.