The St. Regis is an old hotel with compact basic room layouts, which is expected based on its age. Expect clean, small rooms with above-average furnishings. What would be anticipated in a hotel like the St. Regis is excellent service, which in my opinion was surprisingly lacking. While one might expect a generally reduced level of hospitality in New York, I was surprised by several incidents. Upon checking in late with two small, sleeping children and telling the front desk person that we were taking them up and putting them in bed immediately, the same front desk person called our room no less than 2 times. This call was to inform me that room service was, in fact, closed after she assured me that "Room service here never closes!" She told me I could order take-out at the restaurant instead. After several minutes searching, I couldn't find a greeter at the restaurant, but eventually was able to order from a helpful waiter. Compounding the interruptions, the restaurant subsequently called my room after I had told them that my kids were sleeping. The following morning we went to breakfast and again could not find a greeter to seat us. We had to go ask the front desk if the restaurant was open before they were able to wrangle someone from a back room. Mid-morning, which should be a relatively slow time for kitchens, we attempted to order room service again but were told a delivery time could not be confirmed, but it would be at least an hour. I am sure the hotel would cite staffing shortages for the deficiencies. In summary, my opinion is good location; clean, small rooms; but, below average service for a hotel of its purported class.

Excellent location and beautiful property. It was a very good stay overall, but it was not perfect. We ran out of hot water one morning. We called the front desk and we were told to let the water run. I was literally in the middle of my shower when the water turned cold. I understand there can be maintenance issues, but the response was not adequate. Maybe try resolving issues without implying the guest is stupid. Also, we paged the butler because we needed some medicine and they never came to our room, we never got a call. Nothing. This is the difference between US properties and properties in SE Asia. They take care of every single detail and all the staff is trained to address issues in a much more courteous and polite way. That and the fact that those properties are two to three times cheaper. If there were half stars on Google I'd give it 4.5, but since it wasn't perfect, I can only deduct one star.

Lies Lies Lies. I verbally confirmed with the hotel and Marriott that breakfast was included after paying a very large fee for a suite. I also received written confirmation from the hotel that breakfast was included only to be told upon arrival they breakfast was not included and they would not honor their verbal or written word. The hotel representative who was assisting me apologized asked his manger if they could offer the breakfast that was promised at the time of reservation, but the manager rejected his request. Your honor is only as good as your word. Pretty poor service for an ambassador member.

I had the pleasure of staying at The St. Regis for one night, our last night, so it was special. I heard so many great things about this iconic hotel and its amazing service. Coming from the Luxury hospital myself I was more than excited. Unfortunately, my dreams were shattered. Upon arrival around 6.50 pm, the doorman was on his phone (not cell). He welcomed us and greeted us trying to get off the phone to assist us. It was cold so we entered the staircase at the side entrance, and did not wait. We had each two carry-on bags and took them up the stairs. We passed two gentlemen who did not offer to assist us with the bags upon entering. We arrived at the Lobby to check-in. Quickly paperwork was laid in front of us to register. We were welcomed, however less than genuine, our name was not used more than once. We were told where the elevators were and when I asked if someone was escorting us to the room we were told " I can show you the way to the elevator". I was blown away by how little we mattered. We arrived at the room which was in good condition, until we found some hair in the bathtub. I called down to ask Housekeeping to come up and someone assured me they would be the right away. No apology was extended. A nice lady came and removed the hair did an extra sweep of the bathtub and asked if we would be satisfied. That was nice and she was smiling and genuine. Throughout our stay, we passed numerous staff, and apart from a basic " Good morning Sir" There was not much interaction. No one asked how the stay was, how the day was going, welcoming us back to the hotel, or wishing us a great day. The Butler service the room had was good and the famel butler was able to polish our shoes the same day, within 15 minutes which was much appreciated. Thank god we used points for this stay, and quite a lot. If I had paid one dime for this average service I would have left the Hotel before even reaching the lobby. I was extremely disappointed in getting such a service. This property is also a Forbes 5-star property, apparently, so how they earned the five stars is a mystery to me. I will not come back, it's absolutely not worth the money for me. *** Update *** 2-21-24 5 days later after posting my comment- Hotel does not even respond to those comments here or gives a statement. Really shows how much they care.

I recently stayed at this location with my husband and 4 young children. We had an amazing time, the staff was attentive and accommodating. My kids loved the hot coco with marshmallows and the bubble bath. We stayed in a suite and it was well worth it, the kids got a kick out of the butler service and in room dining. I loved the professionalism of the staff especially with the children. They made our visit a dream!

This is one of 3 locations of the Hotel St. Regis we have stayed in. Normally we love the hotel because the rooms, amenities and staff are normally great. The staff we encountered while in NY was was phenomenal (and I wish they still gave those cards to people with hotel status to reward staff like that beyond just tips) but who we encountered personally and how things turned out generally were very different. Despite status and letting them know we were staying there for our son's 3rd birthday the experience really fell flat. Perhaps it was because we used points that they decided to put us in a back corner of the 7th floor in a suite that had certainly not been renovated. But the room was poorly kept and clearly dated (see photos fingerprints on mirrors, dirty walls, damaged furniture and there was no body wash until I found housekeeping in the hall). I also found myself needing to email the concierge 3 times in order to get information on vegan dining options. I get it, not everyone is vegan, but I asked both about the room service and local restaurants and the first response I received was a canned answer in the form of a pdf of local st. regis favs (including steak houses). When I followed up to clarify (vegan, please help, is there more info on room service) I was sent the pdf of the room service menu. The response failed to mention there was no room service being served outside of breakfast at that time,we found out only when we arrived adding to the uselessness of the response. I sent ANOTHER email essentially calling out, you are the Concierge of the Hotel St. Regis in Manhattan and I KNOW you can be more helpful than this. Only then did I get any insights which were limited, and late.

Overall a great stay with a few minor hiccups. First the good things. Corporate discount gives a very heft discount compared to the public rate (check with your employer for their rate code). Hotel was completely booked when we stayed for the weekend of the NYC marathon. They upgraded both our rooms to the Astor suite even when we had booked a standard room by being friendly to the front check-in desk and offering flexibility on check-in/check-out time. Suite night award didn't clear but the complimentary upgrade as a Titanium ended up being better. Food at the Astor Court which is the restaurant hotel located on the first floor near the lobby punches above its weight class and is surprisingly reasonably priced for a luxury NYC hotel. Everything was cooked to perfection and it has a relatively straightforward menu but every dish was extremely well executed. The complimentary breakfast for Marriott platinum and above was very reasonable. Rooms themselves are very comfortable, spacious, and takes you back in time with old-school luxury. Now the cons, service was very middling and definitely not above and beyond. The doorman was pretty cold and not very friendly and welcoming. No one to help open the door or greet arrivals. The front desk agent gave us the card explaining the destination charge and benefits per night but then at checkout, they said that the corporate rate waived the destination charge. The second problem was with 2 separate rooms, to avail ourselves to the separate credits for breakfast (platinum), we wrote both rooms on the bill at the Astor Court but they only charged it to one room. Person at check-out was extremely unwilling to fix this issue until I pressed her in which case she finally gave extra credit to cover the breakfast charges of both rooms on the one folio. If you are using 2 rooms and planning to take advantage of the credits, make sure you tell your sever to bring 2 checks.

We recently completed staying at the St Regis for our honeymoon and after considering all aspects, it was a very poor experience considering the level of the St. Regis prides itself of having. It’s the very beginning of our trip and we expected a lot when we booked this. The most frustrating issue was the front desk agent Jonathan failing to tell us about the daily destination credit, but instead of just informing us, he gaslighted us by saying we forgot because he has worked here for so long. I can absolutely assure you that is not the case since we arrived at the Hotel at 2PM, our room was not ready until 4:30PM and if you told me I had a credit to the bar… that’s the first place I’m going! After that, we had other issues: 1) Paging the butler, but no one showed up or called back. No greeting by the butler at all. Some reviews say they unpack your clothes? 2) No effort to make our stay above and beyond, we told Jonathan it was our honeymoon and zero recognition of that. For a 5 star resort, even a congratulation note would be nice. Here, no effort to do anything. Even more frustrating he could’ve just sent us to the bar to use our credit…. 3) This one looking back just seems like a money grab so it’s frustrating… as I said earlier we showed up at 2PM but was told our room wasn’t ready until 4PM. We didn’t get a call until late so we returned at 6:30PM. To my surprise our bags weren’t brought up to our room. We had to call to get them to bring it up… just so we can tip the person. I already tipped when we came in, this just seems petty to me. If we handed in the slip during check in, and they know which bags are ours, why wouldn’t the bags be in our room already? Further, since my wife answered the door she didn’t notice one of the bags were missing. I had to go downstairs to the luggage room and find my bag there. When I got there, there were cockroaches. Not a 5 star resort, would not recommend staying here at all.

The past few days my wife and I have enjoyed experiencing the holidays in what I believe to be the finest hotel in New York City. Although we have stayed in many fine hotels in New York over our last 39 years together none of them have come close to everything the St. Regis offers. First, the location is absolutely the best in the city! Second, every meal we enjoyed either in Astor Court or the King Cole Bar the food was excellent and served hot. Next, the Room itself was beautiful and not only had a very comfortable bed, but the water pressure was superb in the shower and provided all the hot water you would ever want. But I would say more than anything else what made this hotel stay so special were the people that worked there. From the gentlemen that greeted you when you first arrived or when you said goodbye, to the front desk, to the butlers, to the waitstaff in the restaurant and bar, all of them were some of the most professional and friendly people you will ever meet. Honestly after three nights we really did not want to leave. Thank you St. Regis New York for exceeding any expectations we had for our stay and for a job well done!!

The location is fantastic if you have meetings in Midtown West. Most of Midtown walkable within 15 minutes of here. There perpetual construction in the area, so sometimes you get a surprising amount of street noise. Service is great - at this property, it lives up to the promise of "Butler Service", which not every St.Regis does. Rooms are styled and shaped consistent with a building of this age. Won't necessarily be everyone's favorite in that respect, but I enjoy it.

When I arrived at The St Regis it took over 30 minutes to check in. Why? Because several people in front of me were complaining about being overcharged for room service. Here is my 3 day good and bad experience; 1. Bellman and doorman are exceptionally nice and helpful. 2. Rooms are nice as they should be at close to $1500 (with taxes) per night. 3. Butler service is awful and awkward. They really do nothing for you except bring coffee and iron a pair of pants. Coffee was suppose to be complimentary but they charged me $56.25 a day for a cup of coffee. 4. Room service is very responsive but once again was overcharged on bill. Menu said $19 for kids pancakes, they charged $40 plus $8 service plus $5 in taxes ($53) When I complained at check out, Thomas said with an insincere smile “It’s the St.Regis”. 5. I was overcharged several hundred dollars at check out (I usually never check out of a hotel, I just leave) and they refused to remove charges. Over the course of three days, I witnessed multiple customers having problems with being overcharged on bill. I believe this hotel is dishonest. I’ve been staying at 5 star hotels for 40 years and can’t recall being overcharged on a bill EVER! Here I was overcharged at least 5 times! I don’t believe the other 5 star ratings posted are real. This location of the St Regis is scamming customers.

The St Regis New York lives up to the St Regis brand name. The check-in process was smooth, and we found the staff to be very friendly. The room was very quiet and well-appointed. We really enjoyed the tea & coffee service from the butlers, and clothing was impeccably pressed. The cleaning staff were extremely thorough - we especially appreciated that they would play soft classical music for turndown. We also enjoyed the car service, which made it easier to attend dinners around Manhattan. Our most enjoyable amenity at this hotel was breakfast at Astor Court. The breakfast menu is very diverse, with options ranging from muesli, parfait, to steak and eggs and their famous Astor Omelette. Each dish is cooked to perfection, and the servings are incredibly generous. We were so lucky to spend our week with a wonderfully energetic, friendly, and animated server, Yesenia. She timed the serving of our large breakfasts perfectly, and made incredible suggestions for dishes and beverages that would compliment our selections. We were very impressed with her professionalism and commitment to service. She was clearly well-liked by her colleagues. Yesenia went out of her way to make sure we felt welcomed and at home, and even remembered our preferred beverage choices and have them prepared without our asking! This was an incredibly memorable trip for us, and we will be sure to stay here again on our next visit to New York City.

Exquisite hotel, with excellent service right from when you walk in! The butler service isn't as polished as other St. Regis properties around the world but it's among the best in the United States. The front desk is extremely friendly and accommodating. They have friendly doormen and bellmen. The gym is nice and has nice city views. The Astor court restaurant has some tasty food and excellent service. When I am there I feel like I am at home! The only thing I wish they would have is a swimming pool. But not too many hotels in the city. So it's hard to fault them on that!

Excellent. I would stay here over The Plaza any day. Firstly, when I arrived, the doorman was ready with an umbrella, letting me know our luggage would come to our room. They have a great app through Marriott, that allows you to check in and check-out and request services/ and items for the room, so easy. My room was ready at 1230 PM, nice and early. Reception addressed me professionally by my last name. Our butler, Marianna, was very pleasant. She explained the complementary coffee service upon arrival. We were given a 50-dollar credit for food and a complementary daily pastry, shoe shine, and one-item garment pressing. The house car was available for a 10-mile block drop-off, and the room was HUGE. We came back to our room, and there was classical music playing from a BOSE radio, and mood lighting, i think there was also an option for noise machine sounds. Check-out was easy, and our car was ready almost right away, as well as our bags were taken and put in the car as soon as we stepped in line to check out, and offered water for my ride home. The doormen were on the ball, as well as the front desk staff. I even had a small issue with my bill, and it was handled right away. I would most definitely stay here again. It was not super busy and had a classic feel to the hotel. I had a really lovely stay, I was very relaxed after my stay.

After reading all of the other reviews, we were hesitant to stay at this hotel. My wife and I stay over 200 nights per year all over the country. This hotel definitely deserves a five star rating, the service is excellent. We thoroughly enjoyed the location and the history of the hotel. The butler service exceeded our expectations at every turn. Overall, this hotel exceeded our expectations and we would encourage everyone to give us an opportunity, and not pay attention to the high maintenance people who have left poor reviews. Great hotel, great staff and overall Top Notch experience!!

The hotel itself looks and feels luxurious. The only thing missing from this hotel is the service. We booked this hotel and used one of our suite night upgrade requests. However upon arrival we were told there were no upgrades available. I showed the person at the front desk checking us in my mobile app that indeed had an upgraded room available to book. I asked him if I booked it then would we be able to get the upgrade? He said no they were over sold and he wasn't sure why that room was on there. I have traveled enough to see hotels being over booked or at capacity and the rooms are not available on the app to book. Disappointed especially since the nightly rate for this hotel is significantly higher than other hotels in this area.

First time staying at Saint Regis and I totally get the hype. Everything is gorgeous at this hotel and stately. The hotel dates back to the early 1900s everything is amazing from the air-conditioning in the room to the bed quality and the superior customer care from the front desk along with everyone else I came in contact with. What a beautiful hotel with superior customer care and a stately setting

Just okay hotel, but the marketing and price point leads you to expect a better than just okay experience. The hotel is dated and lacks some of the modern touches newer hotels have. The Bentley fleet has been replaced with a single Mercedes. The hospitality is on par with any mid-range hotel. I ended up switching to the Mandarin Oriental after the first night, and the contrast in hospitality, quality of venue, and overall experience was dramatic. If you’re looking for top notch service and a stunning view with epic rooms, I Mandarin Oriental is where it’s at. It’s not far from St. Regis and for the same price you get an amazing room.

If you value your money and experience don’t spend it here!!!! We just got our room. Extremely disappointing!! First, when we showed up after traveling all day our room wasn’t ready. It was 4:30pm. Okay, so no shower and refresh before dinner even though we booked this reservation months ago. Fine. Then our room is finally ready at 6 pm. After dinner we made it back to the hotel a little before 7pm. Same girl behind the desk. Could barely hear her or understand her. Given room. It is a low floor, view of a wall. Our luggage isn’t even in the room. What about butler service? Oh, she came by and asked questions, but none of the coffee or tea service they brag about. We booked 5 nights off points it took my husband 2 years of work to earn. This is hard earned money for us. His co workers and boss stay here all the time. They recommended the St Regis. This hotel is over hyped. Horrible view. No service. So much for celebrating our anniversary!! And it gets better …. They claim they will give us a room on higher floor tomorrow. So we can’t unpack. And what about our plans tomorrow? We’re celebrating the holidays and our anniversary in The City. Basic room without service for top dollar. What a waste!!! I miss the days my husband stayed at Hiltons for work. Service was 100% better. Don’t stay here.

After one stay this has easily become my favorite NYC hotel and one of my favorite hotels of all time. Staff was fantastic. Normally a hotel this nice and iconic can feel a bit stuffy. Not here. Everyone is so nice and friendly. Liked the room, hotel bar, lobby and location. Walking distance to the best shops on 5th avenue. Will be back.

A wonderful experience. They were a bit late in checking us in, but they upgraded us to a wonderful suite that was totally worth the wait. The butler service was lovely, just give them some time, especially in the morning. The location is fabulous close to central park, right on 5th Ave where all the shopping is. Overall service was wonderful, and the included car service for a 7 block radius is an awesome amenity to have. The wife loved it and is already scheming ways to come back.

The room is not worthy $1000 per night. It was great when you had butler. However, we had a very bad experience when my husband wanted to ask them to drive us from the hotel to another location on the last day we checked out. They all ignored us. You can tell Asian Hates obviously from this hotel in New York!

There are not enough words to express how thoroughly we enjoyed our Christmas trip at the St. Regis. As a Marriott Ambassador, I spend on average 150-200 nights/year in Marriotts around the world and the service at the St. Regis is unmatched! We were very fortunate to have Nestor as our butler and what a blessing he was to our family. The attention to detail is unparalleled in all departments. There isn't a single detail we could have changed to make our stay any more enjoyable than the staff at the St. Regis achieved! Thank you again for a great Christmas stay!

I need to edit my prior review of the St. Regis NYC because of the following: Within 24 hours of my review/complaint, I was contacted by the hotel general manager who apologized for our bad experiences, moved my family to a suite at no additional charge, spent over an hour with us at a breakfast meeting that she arranged and paid for, and gave us a hotel credit. Although we "lost two days of our vacation", I don't think it was humanly possible for the hotel management to respond in a more positive way. We feel "restored" and look forward to a return visit in the Spring. Our final few days was five-star for room and service so I averaged that out with the first two days that were 1-star.

I was so excited to stay here during the Christmas holiday. Booked my superior room one night pay next two nights points. Checked yesterday to be sure they knew I had two reservations. They confirmed. Woke this morning to a cancellation from the hotel. Claiming they received a cancellation from me. My account was hacked. They were aware and now I’m told they have no room for me. They still have the one night pay but canceled the points night. The general manager was aware and Bonvoy called to ask for help. What a disappointment, they never called and now left us in a bad situation since most hotels are extremely more expensive. Shame on the St Regis. I’m so disappointed with the disrespect and the lack of caring. I thought you were a prestigious hotel only to find your staff needs better training.

Had an absolutely incomparable experience at the St. Regis NYC. Fastidious attention to detail from the staff, luxurious room (Bentley themed!), with a cozy historic bar downstairs. The Concierge was able to schedule an amazing babysitter for a well needed evening out. Recently stayed at another 5-star NYC hotel, and it just wasn't the same. If you enjoy the very best, this is it!

Just alright, agree with another reviewer on here that the hospitality is mid for the price that you are paying and our room was like the inside of a cruise ship. Only a tiny window. I understand it is NYC though. One night we ordered coffee the night before and it was about 20 minutes late in the morning. When you are paying big prices for a hotel I feel they should be more accommodating. If you would just like to stroll into the hotel, the lobby is absolutely stunning. Has more of an old-French feel. In a good part of town easy walkability. Stairs are very accessible which I very much appreciate!

I probably wouldn't spend the $$ to stay here again. The good: Front desk, concierge and front door service are SUPERB. Great room service breakfast. The OK: Rooms are nice and spacious, especially for NYC. The not so good: Rooms have no view, which for me is important in NYC. Butler service is more awkward than helpful. Bottom line: Maybe fun to do once, but unless using points, probably not worth the price.

The hotel is nice. The food was okay. But the service was average. The hospitality was cold and transactional. If you work hard and want that dreamy experience—— this is not the place. Save your money. Save your points. Go elsewhere. It’s not worth it.

Wonderful venue. True luxury service, rooms and a great traditional bar. The restaurant is a true value; 3-Star Michelin cuisine & service at standard NYC prices... Some complain of the lack of a "Park View", which is malarkey. What counts is the service and the quality, and here both are truly 1st class. Take a walk in the downstairs gallery, from the restaurant, and enjoy absorbing the history of this magical establishment. John Jacob Astor founded it...and then died on the Titanic in 1912. Here's to you, John

Remember to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any room. This site will compare thousands of booking websites and usually will have rooms much cheaper than others! Thank me later on! This resort is one of my favorites in the area. I have been coming here for years. If you stay for a few days you won't be let down. Great staff and services. Suite was gorgeous and the butler in our floor was amazing. Also the transfer service from and to airport was spotless.

I am sure the hotel is wonderful. After booking this hotel, our family got Covid and was unable to travel. You would think that would be an acceptable reason for cancelling a trip. However, the manager, Suzanne, said we could not cancel the trip and instead stuck us with a $1,500 bill. As a long time Marriott points user, this is pretty disappointing.

Absolutely fantastic stay! From check-in to check out. staff’s attentiveness to cleanliness and, sheer attention to detail was not missed. I enjoyed myself immensely. As well as, Butler and housekeeping services were right on point! Wonderful people! 3 nights - Astor Suite.

Had an absolutely lovely experience there this weekend. The hotel goes out of its way to make you feel relaxed, taken care of and truly comfortable. It was a wonderful anniversary weekend and I can't wait to stay there again. In a perfect world, the fitness center would have a sauna, steam room, jacuzzi and pool, but realizing it's a historic building by Central Park, be mindful that the fitness center is merely a room with exercise equipment. But that's obviously a minor observation...

Absolutely gorgeous hotel with an incredible staff. If you can, book a room on floor 7 because Nestor is the best! He is charming and very helpful. Out of the places I've visited, whether it be a hotel or restaurant or store, I have never been so impressed with someone's care for their customer. That guy deserves ALL the raises! Bathtub was huge and so relaxing after so much walking. Breakfast was delicious and one American breakfast is enough to feed three adults! Overall, I would recommend this hotel and plan to return the next time I'm in the city.

We had an excellent 5 night stay at the St Regis this December. We were in town with another couple to enjoy the city for the holidays and to do some shopping, sightseeing, and dining. The staff was super accommodating and we really loved Jessie at Astor Court -- she made our stay even more enjoyable by getting to know us each morning at breakfast -- and she quickly figured out we all loved chocolate :) Kevin also told us about oysters, caroling, and champagne in the lobby for the holidays, which was a cute treat that we checked out before our dinner reservations. We highly recommend staying at the St Regis and will definitely be back!

We had the best experience at this hotel. We had reached out before arriving to the concierge service and they were so helpful with our plans for a spectacular mini honeymoon. We were given an upgrade to our room and treated so well. The concierge service was outstanding they booked our dinner reservations when we were not able to. The whole experience was A+ and will leave us with wonderful lasting memories. Thank you.