2/5 Rebecca M. 1 year ago on Google
I
am
completely
baffled
by
the
positive
reviews
for
this
hotel,
which
we
relied
on
to
make
our
reservation.
I've
tried
to
be
as
honest
as
possible
about
objective
facts,
such
as
fees
and
bed
size.
It's
not
just
that
we
had
a
negative
experience
here;
in
the
24
hours
we
were
there,
people
yelled
at
the
front
desk
about
their
poor
experience
in
terms
of
both
room
quality,
amenities
and
fees
AND
the
front
desk
staff
member
at
check
in
told
us
openly
that
people
consistently
get
very
upset
with
him
about
the
"resort"
fees
when
they
check
out.
I
can
only
imagine
that
the
people
who
left
good
reviews
happened
to
have
one
of
the
few
rooms
at
the
hotel
that
don't
look
out
at
an
air
shaft
or
(as
in
our
case)
the
many
vents
of
the
nearby
buildings
with
restaurants
in
the
back,
which
pump
out
food
grease
so
powerfully
that
our
room
either
smelled
like
fried
meat
(at
night)
or
smoked
bacon
(in
the
morning).
Or
perhaps
these
people
don't
realize
that,
even
in
NYC,
when
other
hotels
say
they
will
give
you
a
queen
bed
they
actually
provide
a
real
queen
bed,
not
a
double
bed
with
miniature
pillows
(no
joke,
and
this
was
in
a
deluxe
queen
room,
not
one
of
the
"petite
queen"
rooms,
which
have
what
the
front
desk
literally
called
a
"modified
queen";
that's
like
saying
this
is
a
"modified"
good
hotel).
Maybe
the
reviewers
think
that
it's
unusual
for
NYC
hotels
to
serve
free
coffee,
tea,
water
and
basic
breakfast
food
(bread,
apples
and
small
yogurts),
when
most
hotels
in
town,
including
the
cheap
chains,
do
this.
Maybe
people
don't
read
their
bill
and
notice
that
they're
being
overcharged
for
"resort"
fees,
which
the
person
at
check
in
told
us
were
$25
PER
PERSON
per
night.
I
was
told
by
someone
else
later
that
the
fees
are
"only"
$25
per
room.
I
was
also
told
that
the
person
who
made
the
mistake
wasn't
a
new
employee,
so
one
wonders
how
many
people
were
double
charged
(or
more,
depending
on
how
many
people
were
in
the
room).
Maybe
they
also
left
positive
reviews?
Speaking
of
misinformation
about
fees:
the
parking
lot
next
door
does
not
charge
$30
per
car
per
day,
as
the
hotel
told
me.
That's
just
for
a
small
car.
It
charges
$45
for
regular
cars.
The
hotel,
by
the
way,
also
charges
$100
for
"incidentals".
Because
there
is
no
mini-bar,
spa,
restaurant,
etc,
I
asked
what
the
incidentals
were
for.
The
man
at
the
front
desk
pointed
to
a
shelf
with
some
mugs
on
it
and
said
the
hotel
takes
our
money
upfront
just
in
case
we
want
to
buy
any
hotel-themed
products.
I
later
learned
the
hotel
rooms
have
slippers
and
robes
in
them,
so
I
suspect
this
fee
is
to
charge
people
if
they
"accidentally"
take
these
home
(and
I
suspect
that
the
robes
and
slippers
are
there
to
justify
calling
the
additional
fee
a
resort
fee).
People
have
noted
in
their
reviews
that
although
the
hotel
is
small,
shabby
and
old,
the
staff
are
friendly.
While
the
staff
are
indeed
nice,
especially
the
people
who
oversee
the
snacks,
the
main
person
we
dealt
with
at
check
in
was
completely
incompetent
(but
he
was
really
nice
to
us
when
he
gave
us
the
wrong
information
about
the
fees
and
our
room).
It's
also
refreshing
that
this
hotel
doesn't
have
the
usual
bland
corporate
theme
-
it's
more
80's
themed.
We
paid
for
a
queen
"deluxe"
and
instead
we
got
a
small,
stinky,
expensive
double
that
had
a
terrible
view.
You
may
get
lucky
and
get
one
of
the
better
rooms
(they
must
exist,
based
on
the
reviews)
and
be
checked
in
by
a
staff
member
who
has
accurate
information
about
hotel
rooms
and
fees.
Or
you
could
pay
less
to
go
to
one
of
the
literally
dozens
of
other
hotels
in
the
Times
Square
area
that
offers
the
same
food,
robes
and
slippers
-
and
also
has
a
gym
and
other
real
amenities
-
for
less
money
and
fewer
hassles.
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