It was my first time in NYC and came across Cambria Hotel online and read the reviews and knew this would be a great stay. GREAT LOCATION! Upon arrival we came a little early but the staff offered to hold our bags and even calls us when the room was ready so we could go out and explore. The room and bathroom were very spacious and lovely. The rooftop was an added bonus! All the staff members were excellent and really made our trip that more enjoyable! Housekeeping was very nice when I asked for an item and hopefully. Thank you to Sherwin and Angel for all the assistance and the two ladies unfortunately I was not able to get their name. I will be staying again when I come to NYC.

My stay at this establishment was rough. A couple of weeks prior to checking in, I called requesting my room be accessible for someone in a wheelchair. Specifically for a roll in shower - I didn’t think I need to ask for bars for toilet access. Upon getting checked in, it was discovered that the ADA accommodation room was not for someone with mobility problems. In addition to a step in shower, there were no bars for toilet access. We were switched to one of two rooms in this hotel for wheelchair accessibility - which I use loosely. Going from two queen beds to a single king, which involved one of us sleeping on their fold out chair/bed. This setup did not allow for the wheelchair to get to the bathroom, due to excess furniture. The bathroom had also seemed to not be checked on in awhile because the shower drain was clogged. Overall: if you have mobility problems or use a wheelchair, do not go to this hotel. I will give credit that the managers and staff, minus those of check in (they told us to just sleep on the floor) did take this as a learning opportunity. But still, look for somewhere else.

Had an excellent stay here. Staff was very friendly and accommodating. Room was spacious, clean, and comfy. Bathroom was a little tight space-wise, but it was fine. Everything was well kept and in good condition. Location is pretty convenient. About 10 minute walk to Ktown

We stayed at Cambria in July and had a very nice time. For NYC, the room was a good size. The bed was comfy and the room was quiet. The shower was a good size but the sink was very small. It was a great location for exploring the parks, the High Line, FIT, the Whitney museum, Chelsea market. Service was solid and friendly people at the front desk. And the roof top at night was an added bonus. We would stay again!

Even though the rooms were small , that is how rooms are set up in new york city and they make great use of their space. The rooms are very clean and the beds are decently comfortable. The ROOF TOP DECK was a fantastic amenity. The service from the front desk was superb. They are very well-trained and honestly they were more hospitable to me then any other choice hotel I have stayed at in any other city and I've been to quite a few.

Angel at the front desk is superior. He makes your stay comfortable and he has outstanding customer service skills. He makes suggestions on where to go- what to try and how to get where you want to go. Justin whom I worked with to make my reservation was equally as Amazing. It’s the staff that make the hotel. The rooftop bartender was also very nice and make my teens a great non- alcoholic drink.

This small hotel has a lot of good going for it. It's in a wonderful location and we loved leaving every morning and walking through all the flower and plant sellers. It has a rooftop bar which closes at 1030pm but you're still welcome to sit up there afterwards and relax after a big day of sightseeing. The staff are wonderful, helpful, friendly and kind and the rooms are fairly large for NYC. The reason for 3 stars is we checked in at 1030pm after a long international flight, and the room, the bathroom especially was not clean. It wasn't dirty like it wasn't cleaned after the last guests, it was dusty and weird, like no one had ever been in the room for a year. The next day I mentioned it to the front desk and that evening we returned and the room smelled clean and everything was tidy and there was a really nice note left for us as well, but the dust remained behind the door of the bathroom, the shower wash still hadn't been filled and the corners of the shower were still dirty. C for effort, I guess. Additionally, there were a lot of weird stains, scuffs and scratches on the walls, and sink of the bathroom, and the toilet paper holder was not properly mounted to the wall. Additionally the air coming from the air conditioner smelled moldy so the unit probably hadn't been cleaned for a while (this I did not noticed before I spoke to the front desk and with one more night, I decided not to make another complaint) Would I stay here again? Probably not, I go to NYC a lot and have stayed in lower priced hotels that were better kept, and I'd even consider paying a bit more to stay somewhere else as well.

We stayed here for a couple of nights in a King room. The room itself was clean and spacious, the bathroom was fairly small and difficult to access as the door opened into it, not leaving a lot of room to actually access the bathroom. The hotel is modern, felt safe and is in a great location, with easy access to the subway. We had no issues with noise in this room. Coffee was available for free during the morning (not sure when they move it, but in the evening it was gone). The staff were all friendly and helpful and we were able to get a room earlier than their advertised check-in time, which was great.

Excellent hotel to stay in NYC! Great amenities, rooftop is awesome! We stayed in a king size room and the spaces was perfect for us, we were 2 adults and a 3years old boy. The location is perfect too, very close to the main attractions and subway. Close to Penn Station, that is a great plus! 100% recommended

Great place close to two subway lines. NYC hotels are starting to charge “resort fees” but this one doesn’t. Also they will store your bags before/after checkin/checkout for free. Friendly service and good sized rooms in a great location.

This hotel has become my home away from home as my visits to New York are very frequent now. The staff is top notch. They are efficient, welcoming and available to answer questions, give recommendations or solve any issue you might have. The location is excellent. You can catch the 1 or R, N trains within a few minutes and get most anywhere. The flower district is charming, and I have always felt safe there. The rooms are a great size for NYC and are always clean and comfortable. Angel, at the front desk, always goes above and beyond to make me feel at home. He is incredibly cordial and helpful, and he is definitely one of the reasons why I keep coming back to this hotel. I know I will get a great room at a great rate in the best location with a great staff at the helm. I love this hotel and the staff even more. I highly recommend.

I actually stayed several months ago and just now getting around to writing this. But another reviewer from a few days ago so perfectly expressed my sentiments, I just had to confirm. The housekeeping policy is a joke, and the folks at the front desk have an attitude when you call them out on it. I was staying for 7 nights. Was told at check in they would clean my room every third day. Even confirmed exactly what day that would be. Went downstairs that morning. Oh no, I was told. You have to request that 24 hours in advance. And expressed with complete attitude and why was I being so stupid! Get over yourself hotel management. The pandemic is over. Get a better housekeeping policy and treat guests with respect when they ask about it. Even complained to Choice corporate and never heard from them or the hotel manager.

We came to New York for a concert at Madison Square Garden. Even though we were only there one night, we enjoyed our stay at the Cambria Hotel! The staff is just wonderful! They were able to accommodate my requests and even called me to say our room was ready. The rooms are nice with a fridge and microwave. The bed and pillows were very comfortable! The only glitch was the heat, the room was a little cold .Angel at the front desk was so friendly when we were checking out and let us store our bags, while we went and got brunch! If you are looking for a nice boutique hotel in Chelsea, the Cambria is the place to go!

We stayed here for several nights while moving our daughter into her dorm at FIT (just a 5 minute walk away). First of all, the location is fabulous. Very close to the number 1 train subway station and within walking distance to lots of great sights. The staff was extremely courteous and friendly. The room was clean and the bed was comfortable. The pull out couch however was very awkward (we had to have someone come and show us how to open it). Our daughter slept on it, but it was hard and not too comfortable. The zipper was broken, so the foam was exposed and it simply was not a great place to sleep, but she managed. They gave us some extra blankets to cover the foam and make it more comfortable, as there were no other rooms available. We never had any issues waiting for elevators like we have had in the past with other hotels, which was nice. The bathroom was extremely small, although clean and the shower had great water pressure. It was awkward to maneuver in the bathroom, as you had to almost step into the shower to close the door. No breakfast is offered, which was fine for us because it made us explore several great restaurants within walking distance. The rooftop bar was great! We did not get drinks, but we did order pizza one night and ate it on the rooftop. It was great! So overall I liked this place. Just prepare for a small bathroom (it is New York after all!) and be prepared for an awkward pull out bed if you are planning on using it.

The Cambria was exactly what I hoped it would be and more! Clean rooms, really accommodating and friendly staff, and ideal location for our short trip spent exploring Chelsea and attending a show! The staff were exceedingly helpful in allowing us to store our luggage both before and after check out so we didn't have to lug the bags all over. Also, there is a great rooftop patio/bar hang out! My niece took advantage of the gym and said it was great. Less than 10 minute walk to Empire State Building, and a lot of great places to eat near by. Also, the street is full of wholesale flower vendors, which was lovely to walk past each morning. We will definitely stay here again the next time we are in NYC!

We were there during the Thanksgiving Week. This was our first trip to NYC. The hotel staff (Staphan and Angel) were welcoming, eager to help and made stay nice. Room was spacious, clean and located within walking distance of Subway and Bus Stop or food joints. Thanks for the wonderful time during our stay.

Left a detailed review on TripAdvisor but I don't see it here so I'm just going to summarize my review. LOCATION- perfect ✅ HOTEL/CLEANLINESS/DESIGN- superb ✅ STAFF SERVICE- chef's kiss! ✅ Shoutout to Sherwin. I've been to a lot of hotels and sadly, not all hotel staff knows the protocol when checking in a diamond member but Sherwin did! I didn't have to ask for the perks, he offered right away. You'll always see smile on their faces, greetings everytime you come in and out, very friendly and helpful. After checking out, I stayed for like 5 hours at the lobby and worked while waiting for my train and I asked the front desk lady if she could help me heat my food up and she gladly did. They're just amazing and have a great team work and you can tell they like what they do. They're even better than those big hotel's staff. Cambria did not disappoint. If I have to come back to NY, I know where I will be staying. By the way, if you arrive earlier than the check in, they'll hold your luggage for you so you can walk around the city hassle free. The same when checking out and you need to do some errands. Definitely recommend this place to others! Sherwin and the rest of the crew made my stay memorable, smooth and pleasant.

Clean, modern and spacious. It is located on Nomad district of NYC, specifically the wholesale flower district. Front desk staff are friendly and helpful especially the lady that works on Sunday evening. She is very welcoming and treat the guests with the utmost respect. Her male coworker that also manning the front desk on Sunday evening is also very helpful and friendly. I came during Thanksgiving week. The hotel is a short walk to subway station. Nearby attractions are Empire State Building, Herald Square, Korean Town, and many great cafe and restaurant. It is a short and reasonable walk to Times Square. It takes about a good 15-20 minutes walk to Times Square. In the morning the area is bustling with wholesale flower vendors that are open early morning. The room is considered spacious by NYC standard. Free coffee in the morning in the cafe area. They also have a rooftop with a great view.

Amazing Hotel! Great location within walking distance to so much and the flower shops outside are so neat. Angel at the front desk is so friendly and helpful. The rooftop bar is a hidden gem with a great bar tender. The room was clean and had everything I needed including lots of usb and outlets. Thank you for such a welcoming stay!

Pros: central, close to midtown but not too close. Easy access to subways. Coffee, grocery, restaurants close by. Nice rooftop to enjoy in good weather too bring your own coffee or snack. Friendly front desk staff. Towels are good. Cons: a little too basic for my taste. Rooms felt stuffy and cramped (that's NYC though...) You need to request room service, if you don't you'll come back to the same mess you left in the morning and no fresh towels. Overall, perfect for a solo or family visit for tourists who don't plan to spend much time in their room.

What a beautiful hotel experience we received at Cambria Chelsea!! From the front staff to hospitality and security we felt very well cared for! We will book this facility again the next time we stay in Manhattan! 5 stars from us! Thank you for making our NY vacation so enjoyable! 4 nights Sept 24-28 2 rooms and 4 very happy guests!

I can’t say enough good things about the Cambria. This was our second time staying here and we will never stay anywhere else in NYC. The location is convenient, the street is quiet, you look at the window to see all the flower shops, and the rooftop is amazing. However; The best part of this hotel is the staff. They are consistently the friendliest and most helpful people in NYC. This hotel seems like a hidden gem!

Alexandria at the front desk is incredibly helpful. She went above and beyond to welcome me and also helped me after my stay with getting my final folio. The room rate was reasonable, for NY ;-) and the room size was actually quite a bit bigger than rooms I've stayed in that were much more expensive. The couch in the room looked a bit "lived in" but everything was clean. I had a quiet room. The location is very convenient and centrally located, though not my favorite part of the city to stay in. Lots of decent food spots nearby, coffee shops, and even a liquor store within a block.

Comfort, clean rooms. Great location. Friendly staff. The rooftop bar is nice. Seating out front is nice to relax and people watch. Have stayed twice and will be back.

I do not have enough nice things to say about Jose and Brian + this hotel. Everyone was super accommodating the room was very clean as well as the bathroom. They really went above and beyond with their customer service and truly made our stay great! The room was a good size and the two queen beds were great for my friends and I. They also had a microwave and mini fridge in our room which was great.

Room was spacious and well equipped with shampoo, conditioner, body wash, and some coffee as well the basics you would expect from most hotels. Staff was kind and accommodating, willing to take the extra time to sort out small issues to ensure everything went smoothly. Quick elevators with key cards required for use ensure swift and secure access to your room, which uses the same card to get in and out. Shower water pressure was decent, and temperature was fine. Location is great. Checking in and out was swift and without hassle. All around a great experience, and if I need to be back in the city, this will be my go to for the foreseeable future.....

Room was spacious and well equipped with shampoo, conditioner, body wash, and some coffee as well the basics you would expect from most hotels. Staff was kind and accommodating, willing to take the extra time to sort out small issues to ensure everything went smoothly. Quick elevators with key cards required for use ensure swift and secure access to your room, which uses the same card to get in and out. Shower water pressure was decent, and temperature was fine. Location is great. Checking in and out was swift and without hassle. All around a great experience, and if I need to be back in the city, this will be my go to for the foreseeable future.

Cambria Hotel Chelsea New York - December 4-8, 2021 I find it remarkable that the “upscale” brand within the Choice Hotels Int. system provides this level of service to its guests. Some components actually reminded me of our stay at a Comfort Inn motel in New Mexico on our way to Denver. The entire stay was charged to my credit card before we had arrived in New York. It even included a $100 security deposit. The first day I had to request additional (motel style) plastic cups and towels – there were not enough of either. The room amenities include a 1970’s coffee maker with “Royal Cup” coffee which is not just bad – it’s undrinkable. The hotel’s bistro and lounge were closed (the lounge downstairs open on select days only), housekeeping service only after the first three nights (and on request only), no morning coffee or a newspaper in the lobby or lounge. That basically renders this property into a (very) limited service hotel. Starting in the morning we had to go out to find coffee, breakfast, etc. – the little convenience shop in the lobby does not even sell wine at night. The floor planks in the room squeaked, the HVAC unit was incredibly noisy, the bathroom shower has dispensers for shampoo, etc. On day 2 we were out of body wash already. The room (1305) lacks maintenance, the floor was not clean and the tiny little trash can is obviously inadequate for two guests staying for four (4) nights. I know, we could have called for service and for a number of things, but are we not supposed to receive those services if you pay (New York) hotel rates, as opposed to interstate motel rates? Restaurants and stores we visited during our stay in New York were ALL fully staffed and providing good and prompt service. Why not this hotel? Best part of our stay was our check-in with David, who went out of his way to accommodate us and even helped loading our luggage on a cart.

I love this hotel chain. They're really well priced and maintain their hotels really well. This one in particular was great. David and Alexandria took really good care of us and they were extremely friendly. The rooms are pretty small, but it's expected in New York. It was about half a block from the subway entrance that took us pretty much everywhere we needed to go. It was fantastic. I definitely recommend!

This hotel is the best value in the city right now! The staff was courteous and very personable. The rooms were very clean, comfortable, and well-designed. I had no trouble connecting to their free, high-speed wifi for doing work.