2/5 Wilmarie C. 2 years ago on Google
Part
Two:
However,
as
easily
impressed
we
were
with
the
music
and
food,
we
were
immediately
turned
off
and
disappointed
by
the
service
we
received
upstairs.
In
one
word
-
disgusted.
We
were
purposely
ignored
by
our
waiter
and
after
an
hour
and
a
half
of
performance,
our
cups
of
water
weren’t
filled
not
even
once.
As
the
only
Afro
Latinas
sitting
in
our
section
(and
maybe
the
only
ones
there
despite
a
handful
who
were
seated
with
white
guests),
we
were
deliberately
ignored
and
denied
service
while
the
waiter
catered
to
White
guests
seated
beside
us.
The
table
right
next
to
us
got
their
water
filled
3
times
when
the
waiter
had
to
walk
past
our
table
to
serve
them.
Not
to
mention,
the
manager
personally
came
to
our
table
minutes
after
the
band
started
to
shush
us,
while
other
guest
were
talking
and
being
disruptive.
When
the
performance
ended
we
spoke
to
the
waiter
and
asked
to
speak
to
her
manager
because
the
service
was
disheartening.
She
apologized
and
noted
the
manager
gave
her
instruction
not
to
serve
us.
We
were
dumbfounded
and
asked
to
speak
to
her
immediately.
The
manager’s
lame
excuse
for
poor
service,
or
lack-there-of,
was
because
she
was
under
the
impression
we
weren’t
going
to
purchase
anything
because
we
had
ordered
downstairs.
I
expressed
to
her
my
confusion
with
her
excuse
when
the
policy
is
$20
minimum
per
person
at
the
table.
I
also
emphasized
that
despite
her
thought
whether
we
were
purchasing
or
not,
she
is
in
the
business
of
service
and
at
minimum
we
should
have
at
least
had
our
cups
filled
with
water.
That
is
good
customer
service.
But
this
is
where
it
be
your
own
people
that
immediately
stereotype
you.
Because
we
are
Afro-Latinas,
we
were
extremely
casually
dressed
(I
wore
a
T-shirt,
jeans,
and
sneakers)
it
was
assumed
by
the
manager
that
we
were
going
to
be
disruptive
(that’s
why
she
made
sure
to
personally
shush
us
in
the
beginning)
and
that
we
were
not
going
to
pay
our
table.
Every
table
around
us
received
service,
but
we
were
treated
like
uninvited
guests.
I
let
her
know
that
I
knew
her
lack
of
service
to
our
table
was
due
to
her
prejudice
and
biased
thoughts
of
us
because
we
were
not
White.
She
assumed
we
didn’t
have
money
to
pay
for
the
table
and
therefore
assumed
we
didn’t
deserve
minimal
service.
I
expressed
my
disappointment
in
her
in
being
a
Black
woman
like
us,
to
treat
us
indifferent
and
less-than
the
White
patrons.
She
was
dishonestly
apologetic
and
offered
us
free
tickets
to
another
event
and
free
drinks.
All
of
a
sudden,
everything
was
free.
We
let
her
know
we
didn’t
want
anything
free.
We
didn’t
come
to
freeload
and
we
have
sufficient
money
to
pay
for
any
event,
drinks,
or
food.
What
we
deserved
as
humans
were
to
be
treated
with
dignity
and
equitably.
Would
I
recommend
Birdland?
Would
I
return?
I
don’t
know.
The
music
was
great,
the
service
downstairs
was
as
it
should
be,
but
upstairs….what
a
turn
off.
Please
train
your
waiters
on
inclusive
hospitality
and
equitable
customer
service.
No
customer
in
your
establishment
should
ever
walk
out
feeling
embarrassed
and
treated
like
poop.
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