We did a 9/11 Memorial walking tour with Peter, who was working in the North Tower that day in 2001. His personal knowledge and story was deeply moving. We thought the Tribute Museum was an excellent replay with artifacts of the terrorist event that occurred, including part of the window frame from one of the jets. We’ll worth the cost of a guided tour to get the small nuances and symbolism that was built into the memorial. Thank you Peter!

On our trip to New York, we also really wanted to visit the 9/11 Museum. The price of $25 per person seems a bit much at first, but when you see what you can visit there, it is very reasonable! It was partly goosebumps moments to experience the whole history of this day. You got a true impression of how it must have felt in New York. All the pieces which were original from the day like fire engines or shoes, watches and and and... were very impressive and one is partly frozen before things. Very moving is the room in which with pictures to all victims is commemorated and partly also their names light up and close people speak a few words to the respective victim. Really highly recommended for a New York traveler.

I started out at the reflecting pools. No words to describe standing on the ground where such desecration and carnage took place. You see these images on television, but to visit personally is an other worldly experience. The museum itself is somber but through. Again, seeing the bent steel beams and crushed fire truck in person is humbling. It’s not a place you’re “excited” to go to, but it definitely needs to be on your list.

This experience is forever lasting. It only takes an 1 hour and a half but it’s forever moving. The guide was a woman who lost her husband in that horrible tragedy that day. He was a firefighter. This museum is a non profit organization with guided tours given by people who are directly affected by that event. There’s a lot to learn and it’s emotionally charged. I would do a guided tour again. Inside the museum are videos, pictures and evidence of that day that can never be duplicated. About $20.

My family recently visited during our Spring Break. It was the first visit ever for the wife and kids. At the time of 9/11, I was working man in my thirties - same as many of the souls who on this day lost their lives to utter madness. It still brings coldness to my bones to remember that day. As I was driving to work, each corner I took was another radio announcement outlying the mass devastation that was occuring in real time. Upon finally making it to work I found my teammates glued to the television, many in utter shock, several in tears. That day has changed my life in so many ways. I will never forget those brave souls, global unity, and solidarity that was present many months and years later. I would highly encourage visiting this iconic landmark and paying your respect to those innocent souls. May you all rest in peace.

Beautiful museum with a lot of detailed information around the horrific events of 9/11. Was quite crowded when we visited on President’s Day afternoon which made it difficult to read some of the information available. Well worth a visit.

Really interesting museum with a lot of history and stories all around. Didn't get to spend enough time exploring everything so I would definitely come back. Even as a lifelong New Yorker, I feel like I'm always learning something new about 9/11.

By far one of the best museums I’ve ever seen. Not a dry eye in the place. They have a lot of artifacts and personal items with so many stories of those who were impacted that day. Highly recommend visiting this museum.

Every single event of that day, where I was, who I was with, what I was doing...came rushing back like it was yesterday. The anger, sadness, and need for community all returned. An incredibly moving testimony of first responder dedication, sacrifice, and love for their people; the bravery of citizens on the ground and in the air; and the strength in love for others and country are all on full display. This is a poignant exhibit. I left with so many feelings.

Very emotional space. It was hard to hear the exhibit with the 911 calls and the footage. We were able to get free tickets relatively easily by checking the website the week before, but this was a few years back, so they might have changed how the fee tickets work.

Great place for people that needs peace, resting, and grieving for the ones lost. They have many areas inside that re live the moments TVs showing the tragic replays of that day. If you don’t want to see the moment again then this is not for you. Beautifully well done on outside with the water falling in, like it was thought out very well for a tourist attraction. certainly a nice memorial.

A really unbelievable place to visit whilst visiting New York with my wife and father/mother in law. After visiting the 9/11 memorial pools it’s a must to go and see the museum too which was much much bigger than I anticipated and added to a great visit. An audio guide is available to assist you round the tour and it was incredible to further my knowledge of this tragedy and to stop and remember those lost. The awful tragedy that happened here will never be forgotten and the sacrifice so many made. A must see for anyone visiting NYC.

Words don't do justice to the experience of visiting the 9/11 Tribute Museum. In addition to shedding light on the enormous damage that the world witnessed on that fateful day, the Museum does a remarkable job at putting a face and a story to every individual that was impacted by the tragedy. Looking at the photos of thousands of individuals, listening to their family members recount memories of their loved ones, many of whom who were in their prime with so much potential ahead of them, was a sombre reminder of the fragility of life. Tom Joyce's exhibit probably summed it up: No day shall erase you from the memory of time.

We visited the 9/11 Tribute Museum in October 2019 during our first trip to New York City, and it was easily one of the most memorable experiences of the trip. The Tribute Museum is largely run by survivors and family members of those affected by the 9/11 attacks, and offers visitors a somber reminder of how the events that day shaped the future of both NYC and our nation. There were a number of artifacts on display, as well as stories and memoirs from those directly and indirectly involved in the attacks. The museum is only half of the story however. The Tribute Museum also offers a walking tour of the 9/11 Memorial and surrounding area, led by one of the volunteers at the museum. In our case, we were led by Desirae, who was a survivor of the 9/11 attacks and worked in Two World Trade Center. She shared her story with us during the tour, and it was truly heartbreaking to hear how it affected her and those close to her. Desirae was lucky enough to escape Two World Trade Center minutes before the second plane struck, but many of her coworkers were not. As Desirae said, the 9/11 Tribute Museum truly showcases the "heart and soul" of the 9/11 events, and allows you to better understand the incident than simply visiting the 9/11 Memorial would by itself. Overall, I highly recommend you give this tour a chance! It's well worth the visit, and we felt very emotionally connected to the 9/11 tragedies afterwards.

The most moved I've ever been in a museum. This museum makes what seemed unreal growing up, very very painfully real very quickly. It's a must see for anyone visiting NYC.

A powerful experience that brings many things full circle! It’s one thing to watch it on your television but quite another to experience it in person! Respect when they say no pictures! And never forget our policemen/ women and firefighters for all their courage!

It's very emotionally constructed to pay tribute to the people suffered one must really appreciate the way build entire plan to the bottom of world trade center pillar and nicely architect to have glimpses of every things happened during 09/11.

A well-construced museum with excellent use of sound. Bring your own earphones so that you can use the self-guided service through the museum's application. (If you rent their headphones, it's going to cost $8.) The museum's strength is moving visitors emotionally. So, please brace yourself before entering. You are bound to "feel" something for the victims. The current temporary exhibition is about rescue dogs during 9/11 and how they are doing now/back in 2011. The museum has its own cafe with small but tasty savory and sweet pastries. Lastly, don't miss the section where you can listen to other visitors' feelings and thoughts as well as sharing your own.

Amazing but sad museum, with so much detail of what happened on 9/11. It’s a great place to bring your family and it’s alright for kids (only a couple graphic images).

It's an incredibly impactful experience in a very thoughtful, expertly curated museum. We all know what happened, but to see it, all the names and faces of those who lost their lives. The stories of those who did whatever they could to help in any way they could. The kindness and love of humanity shining through the horror of a senseless act of violence. It's really incredible to be a part of.

It's sacred ground. Everyone should visit and never forget. It's $33 a person and if you choose a tour It's $20 each additional.

My daughter and I visited the museum yesterday for a guided tour. Our tour guide, Steve, was the highlight of our trip. A survivor of both the 1993 bombing and the attacks on 9/11, his story is something we will never forget. It’s heartbreaking and emotional seeing the pain in his eyes after all these years. While there are still survivors to tell first hand stories- do this! I recommend visiting the national museum after the tour.

This place is maintained with utmost sanctity. 9/11 Museum authorities are doing a phenomenal job by paying flower tribute to the departed soul on their birthday’s.

Very different experience

Long overdue but necessary and healing

Worth going to see even if just to pay respect to the lives lost on 9/11. That being said it really is a well thought out museum that does well at paying tribute to those who lost their lives.

There is some value to this place but cannot be compared to the official museum at ground zero. You are in and out in less than an hour.

This museum is not the 9/11 Museum located at ground zero. Many of the reviews include pictures of the main one. We mistakenly bought these. It was ok, but not what we expected. Only 2 other people we saw in the place on a Saturday afternoon. Research the website closely before you spend the money!!

A must visit! I had an unexpected conversation with a volunteer guide there name Peter. He is one of the survivors. Great conversation and inspiring! It definitely humble me. Only one level so it is not much but it's enough to show how beautiful and strong New Yorkers are and America as a whole.