1/5 Felicity K. 4 years ago on Google
The
red-haired
barista
at
the
28th
Street
location
was
absolutely
awful.
She
was
rude
and
condescending
right
off
the
bat
despite
being
approached
very
politely
by
my
partner
and
myself.
Firstly,
she
spoke
over
my
partner
when
he
tried
to
order,
wrongly
assuming
that
he
wanted
the
same
drink
as
myself
-
twice.
I
ordered
an
“Aussie
iced
latte”
with
oat
milk
as
I
can’t
tolerate
dairy,
and
she
failed
to
inform
me
that
the
drink
came
with
whipped
cream
in
it.
I’m
pretty
sure
it’s
standard
practice
when
taking
an
order
where
someone
has
requested
an
alternative
to
dairy
milk
to
warn
them
if
the
drink
comes
with
whipped
dairy
cream.
When
I
received
the
drink,
my
partner
apologised
as
we
weren’t
aware
of
this
and
that
I
could
not
have
dairy,
to
which
she
replied
with
“you
ordered
an
Aussie
iced
latte
and
you
KNOW
that
comes
whipped
cream.”
Firstly,
this
was
stated
NOWHERE
on
the
menu.
Secondly,
she
failed
to
inform
me
when
I
was
ordering.
Thirdly,
I
AM
an
Aussie
and
a
standard
iced
latte
in
Australia
does
not
contain
whipped
cream.
She
huffily
said
“fine,
I’ll
make
you
another
one.”
Her
attitude
was
so
appalling
throughout
our
exchange
that
I
was
almost
expecting
her
to
secretly
put
dairy
into
the
new
drink
(luckily
my
partner
kept
an
eye
on
her
and
made
sure
she
didn’t).
Honestly,
nothing
-
not
even
a
bad
day
-
excuses
such
terrible
customer
service.
The
coffee
tasted
fine
but
we’ll
never
be
going
back.
It’s
unacceptable
to
speak
to
customers
so
aggressively
-
she’s
an
absolute
disgrace.
Wish
I
could
give
zero
stars
for
the
worst
service
I’ve
ever
encountered
in
NYC.