Service was great that is the 2 Stars. Food ? Not what I would expect from The Palm. Ate there many times in LA- Expected the best burger and Chicken sandwich possible… buns cold - raw bacon- sandwich thrown together - over cooked cold huge pile of fries- for $26 bucks a sandwich? Pick it up a bit. Make it at least better than a happy meal down the way.

Terribly expensive steaks at $71 considering the quality. Steak was tough even when cooked medium. The ice lemon tea also tasted horrible. Only ate there as I was a captive passenger with a 4 hour layover looking for a decent joint.

Worst salad I’ve ever had. The hard boiled eggs had brown yolks, the avocados were brown, the lettuce was wilted, the chicken was incredibly dry and burned and the salad had very little flavor. Only thing good about this place was that our server was nice. He brought me a new piece of chicken when he saw I took it off. But even the new piece was just as dry. It’s like they pre make the chicken on Mondays and use it through the week.

Had time for a quick breakfast with my spouse before flying home. Excellent service, eggs just how you order them. Coffee was a little bitter but everything else was just how you like it. Has all the cool prints on the walls from years gone by. Definitely worth it if you have the time. Again, terrific service.

Nice place to sit down for breakfast while waiting for the plane. It is quite pricey, honestly while we were eating we saw 4 different groups sit down, look at the menu and then get up and leave. I think the restaurant would benefit from posting a menu at the door so people could decide before coming in if they truly want to eat here or not. Over all food was good, orange juice tasted freshly squeezed.

The prices were ridiculous for the basic subpar food. The server was great but they were definitely understaffed. Unfortunately this was the best place to eat in this terminal at this time. Which is not saying much. If you can, go to a different terminal or just eat somewhere else before you go to the airport. Do not recommend.

While I like the atmosphere and staff is nice, the food is terribly unhealthy, every single food is made with animal body parts. Even the one vegetarian item has two chicken eggs in it, meaning it will exceed total cholesterol limit for a day. Will not come back. There's not a single animal free cruelty free vegan item on the menu. Nothing healthy either.

Don’t get the steak sandwich unless you want to get a wave of nostalgia from when you were a kid in the school cafeteria, eating a tough, unseasoned piece of meat that would serve better as a hockey puck in gym class. I took one bite and actually felt like it wouldn’t be a good idea to eat anymore of the steak sandwich. 🥩

I loved my view of the caricatures from Days gone by. My mom with a bad back. Had the perfect high-backed bench to sit on. Our waitress was awesome. The food was fine... I did enjoy my salad and it filled me nicely. But it was overpriced and not worth What we paid for it, even with the in an airport tax. I got the Gigi salad which had white onions, (why not red onions on a salad?) and iceberg lettuce. For $27, they should have used romaine. My mom got three sides as her meal. The broccoli Rabe was made without any garlic or flavoring so it was pretty bland and chewy. She did not enjoy it. She did like the asparagus. It was probably the best she's ever had. She also enjoyed her beans. I tried them they tasted weird to me...like they had broccoli Rabe on them (her food had not touched when I tried it). We did not partake in the $15 to $20 cocktails. Because of how much we spent on lunch... Her sides were $11 each... We skipped dessert. 🚻🚻 There was no bathroom in the restaurant but my mother says the one in the airport in the A section was awesome. Although the rolls of toilet paper were new and she had a lot of trouble getting them started. Skip the B section bathroom nearest the restroom. She would pee there again. I would choose it over the airplane bathroom but not much else.

Palm is one of my greatest joys whenever I learn Im flying out of Terminal 4. Its always such a special experience just before flying somewhere. Last time I got the salmon which was superb. This time I got the grilled chicken sandwich with avocado. Really tasty! The service was attentive and fast. A fantastic experience as usual. My only request would be for a green salad option- something with kale and spinach so we can nourish up before a flight. That would make everything perfect! 💜 🥑 🍗 🥬

If you are waiting for a connection this could be a place for you. But my experience on Saturday layover was not good. The calamari had no flavor and bolognese looked like cat yak with no flavor. Drinks were ok. My husband and I just had beer and wine. Service was ok.

PATHETIC customer service by this woman who served my table this morning . I was in a rush and I ordered scrambled eggs for me and my baby.. She got me just 2 eggs and kept lying to me that it was 4 eggs. And SHE WAS EXTREMELY RUDE!! I have attached a pic of the dish I ordered and she kept lying to me about the extra 2 eggs. I would never go here again if I have to be served by this lady. I also told her I want to eat at the restaurant but she packed my food to go. Extremely bad customer service and her behavior was atrocious! The worst employee one can have.

The food was good but it could of been hot, it was warm. The restaurant was slammed pack and short staff, which is now the new norm. Our server was a good server, whom had plenty of patience and very knowledgeable about menu and ingredients. He provided good recommendations for what to order during lunch.

I had the salmon with a side of asparagus which was very nice though I left the beans. Be advised it was one of the most expensive items on the menu at almost $50 I don't think it was worth that. Also it was very slow to come out taking almost 40 minutes. Saw burgers on other tables coming out much much quicker.

The worst food I have had in a while, calamari is filled with oiled coating. And who keeps Aquatina water, it is worst than a 3rd world country water. Save your dollars and stay away from them.

Horrendous! Avoid. Boxed gnocchi with canned and watery choopped mushrooms topped with congealed mozzarella is what you get for 33 DOLLARS when you order gnocchi with black truffle and thyme. It actually beyond false advertising. It's fraud and its not even edible. Sadly, it was the only vegetarian item on the menu and so I was lured in. 27 DOLLARS for a glass of super average Sauvignon Blanc has become the norm for NY but coupled with the nasty food is an added insult as was the bartender insulting two guests in front of me. This company needs to go out of business and JFK needs to insist on it. What a horrible impression for a gateway city. I quietly told the server I was disappointed at the poor food including no truffle and no thyme in a dish that featured just those items. He said they were out of truffles and "corprorate wanted them to serve it this way to keep the costs down." This used to be the stereotype for NY and most places have overcome that. PALM needs to go away.

Absolutely horrible and disgusting food and service. The only good thing is that they serve you fast, the rest is DISASTER!!! Food is terrible, we ordered burger and fries, and they were bad , salad with shrimps, and everything tasted like not fresh at all and it didn’t look fresh as well. And the worst were fried calamari. Atrocious. But they were good about it and took it out of the bill. Never ever again.

The Palm is the only sit-down restaurant in Terminal 4, so if one wants, say, a proper breakfast, then one gets exactly 3 choices, of which the All American (2 eggs, 1 breakfast meat, home fries, and only 1 choice of toast) costs $25. One would think that prices like that would warrant decent service and a well-kept restaurant. What we got was a polite-enough waiter who couldn't get 3 orders straight, then said he would bring the right order out but never did, and a hostess who asked me, twice, to lift my feet off the ground to sweep (nothing was broken). The coffee cup size was fit for a double espresso, not drip coffee. It was the smallest cup I've seen this side of the Atlantic. The banquette upholstery has seen better times--we were seated where there was a large stain, perhaps from water damage. The restaurant is really understaffed, and waiters seem to apologize at every table for letting the customers wait to take their orders, and for food arriving late. As for the food, it was charitably mediocre: oily scrambled eggs, bacon was not crispy, and the only kind of toast offered was barely toasted. As for the diminutive cup of coffee, it was borderline unfit for consumption. In retrospect, perhaps a better option, should one have to travel via Terminal 4 at JFK, would be to go to Dunkin, get a cup of coffee, and sit at the gate. If this is the optimum choice at JFK, then one has to admit that JFK is not a world-class airport.

Evening layover at JFK T4 leaving you with not many options when it comes to food. On the entry informed: only burger, steak and fries. Disappointing. Even if restaurant was mostly empty I could not get a table - only bar seat (because wait staff wants to go home). Waited good 10 min for bar person to come around (seems other side of bar was a staff party). Standard burger, nothing to rave or complain about. Just basic stomach stuffer. Meh.

I saw less than three stars and was worried but was limited on time so I ran in. Great service very fast and my food was dynamite! Not a huge selection of items but my strip steak was delicious! Super juicy and not over cooked and the asparagus had a nice garlic hint on it. Nice wine selection and honestly it did not take very long to get My food. Pricey but no airport food is what it costs nowadays so I figured I would get something good before the long flight. I didn’t have a bad experience whatsoever so I’m giving 5 stars even though it seems maybe others have? I was pleased though!

You should enter this establishment with clear expectations. First, airports are understaffed. Second, you'll be overcharged for your meal. But, most importantly, the staff is working hard to feed you and get you to your flight on time. Please be kind! The food is average, but it's JFK. It is what it is and worth stopping in if you have at least an hour layover.

Decent quality food if you have enough time to wait. Overpriced for what you get but that’s airport food for you. Service was friendly but a bit slow as they seemed pretty understaffed for the amount of seated tables. There was a bit of wait to get a table too.

I paid $60 for a burger, a vodka-grapefruit and a diet pepsi. David Brooks was right. (Took a bit too long to get served and to close out; but in the middle of airport chaos, it was nice to sit at a table and eat like a human being. Atmosphere could be worse considering you're in Terminal 4 of JFK.)

The food could not be worse!!!! I had a gnocchi that tasted like soup for sick people. No flavor at all. The atmosphere is terrible as the music is very loud and you can barely hear what other people are saying. Waiters do a good job.

We had a couple hour layover so we wanted to grab a drink and some dinner. The service to try and get in and sit down was painfully slow, even though it wasn't packed. It was odd. We just ended up sitting ourselves at the bar. We had friendly service there. Prices are ridiculous!! A burger for $30!! That doesn't even make sense to me. We were maybe going to share a burger and fries because at $30, that is twice the cost of what it should be. We ended up getting an $11 plate of specialty seasoned fries to share. $11!! We thought it would be a nice order, especially at that price. No, it wasn't even as big of piles that were on people's plates with their entree & they didn't have that special seasoning barely on it. Our bill was for 2 beers &; fries and was $55. Crazy, even for airport prices. There are some more affordable choices right around the corner that we hadn't got to before our gate, I suggest going there.

The Palm was a great place to hang while we waited for our flight. The Gigi salad was fantastic, and they easily removed meat to make it vegetarian. Our waitress was quick and kind. Not sure why it gets so many negative reviews - it’s expensive, but it’s also the palm. Great dinner!

I had the All American breakfast and while the food tasted great, my waitress was rather abrupt- bordering on rude. I didn’t feel welcomed or valued.

The Palm is our go to spot for a bite to eat when flying out of JFK. Yes the menu is limited compared to a regular Palm steakhouse and while expensive, the food is still good and the atmosphere here is about as good as it gets for an airport restaurant. Not sure why the reviews are so low here, just make sure to keep your expectations in check before you go as this is not a regular Palm experience but still enjoyable.

Great food and great service. Nice and quiet place in the chaos of T4. Lots of bad reviews based on price alone…please go somewhere else if you think this is too expensive. There are plenty of options in the terminal.

Came here on a whim because my flight was delayed and I was stressed. Place was pretty packed for an airport restaurant so I sat at the bar, my bartender was Anne and she was a peach. I ordered the salmon which was very tasty and she suggested I try their signature drink Italian 75, or something like that. The drink was DELICIOUS I had like 4 of them before my flight. Anne was very pleasant and professional, her customer service was top notch. There was a very tall woman who worked there who was incredibly rude to the customers and staff, just making demands to everyone from behind her laptop. Unfortunately, I did not get her name. I could've did without her during my dining experience, but Anne, the food and the drinks were GREAT!