1/5 Maximilian �. 10 months ago on Google
A
Nightmare
Stay:
Broken
AC,
Hot
Room,
No
Compensation,
and
Missing
Rewards
Points
My
recent
experience
at
NY
Marriott
at
the
Brooklyn
Bridge
was
nothing
short
of
a
nightmare,
and
I
feel
compelled
to
share
the
extent
of
my
disappointment
with
fellow
travelers.
This
hotel
failed
on
multiple
fronts,
including
the
broken
air
conditioning,
an
unbearably
hot
room,
the
absence
of
compensation,
and
missing
rewards
points.
Let's
begin
with
the
broken
AC,
which
turned
my
stay
into
a
living
nightmare.
Despite
the
soaring
temperatures
outside,
the
air
conditioning
in
my
room
was
completely
non-functional.
The
room
felt
like
a
sweltering
oven,
making
it
impossible
to
find
respite
or
get
a
good
night's
sleep.
It
is
inconceivable
that
a
supposedly
reputable
hotel
would
neglect
such
a
basic
necessity,
leaving
guests
to
suffer
through
suffocating
heat.
To
exacerbate
matters,
the
room
itself
was
unbearably
hot,
even
without
the
broken
AC.
The
lack
of
proper
ventilation
and
cooling
systems
made
the
situation
intolerable.
Opening
windows
or
using
fans
proved
futile,
as
the
room
remained
a
stifling
sauna.
It
was
an
utterly
uncomfortable
and
distressing
experience,
one
that
I
would
not
wish
upon
my
worst
enemy.
Adding
insult
to
injury,
the
hotel's
response
to
these
issues
was
woefully
inadequate.
Despite
my
numerous
complaints
and
requests
for
a
room
change,
no
compensation
or
alternative
accommodations
were
offered.
The
staff
displayed
a
shocking
lack
of
empathy,
failing
to
address
the
problem
or
provide
any
semblance
of
resolution.
It
felt
as
if
my
discomfort
and
dissatisfaction
were
of
no
concern
to
them,
further
deepening
my
frustration
and
disappointment.
In
addition
to
these
significant
problems,
the
overall
quality
of
service
and
cleanliness
were
subpar.
The
staff
appeared
disinterested
and
unhelpful,
and
the
room
and
common
areas
were
neglected
and
unclean.
Stained
carpets,
dusty
surfaces,
and
lack
of
attention
to
detail
further
compounded
my
disappointment.
In
summary,
my
stay
was
an
absolute
disaster
due
to
the
broken
AC,
unbearably
hot
room,
lack
of
compensation,
and
missing
rewards
points.
The
hotel's
negligence
in
providing
a
basic
amenity
like
air
conditioning,
coupled
with
their
apathetic
response
to
my
concerns,
made
for
an
unbearable
and
unsatisfactory
experience.
I
strongly
advise
potential
guests
to
seek
alternative
accommodations,
as
this
hotel
fails
to
deliver
on
its
promises
and
provides
a
distressing
and
disappointing
stay.
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