1/5 Megan T. 1 year ago on Google • 1 review
WORST
EXPERIENCE
EVER
Our
booking
was
not
as
advertised.
There
was
no
free
breakfast,
which
was
one
of
the
main
reasons
we
chose
this
hotel
in
the
first
place
to
make
our
stay
easier.
They
also
advertise
a
gym
which
is
not
open.
The
air-conditioning
in
our
room
did
not
seem
to
work
properly,
and
we
had
no
controls
for
it.
The
bathroom
light
would
come
on
randomly
through
the
night
and
the
toilet
would
randomly
flush.
Worse
yet,
we
had
approx
$1000
worth
of
items
stolen
from
our
room.
We
first
realised
the
items
were
missing
about
3:30am
Friday
morning
20th
May.
We
were
up
early
for
a
tour
we
had
booked
to
Washington.
We
Alerted
reception
to
the
incident
immediately,
but
couldn't
stay
long
as
we
would
have
missed
the
tour.
So
we
asked
them
to
look
into
it
and
we
would
be
back
that
evening.
Upon
return
that
evening,
they
had
not
even
begun
trying
to
look
into
the
issue.
and
we
were
simply
told
that
no-one
had
been
in
our
room
as
there
were
no
housekeeping
services.
The
staff
were
not
at
all
sympathetic.
Eventually
they
told
us
the
would
try
and
get
the
key
to
the
cameras.
and
to
come
back
in
half
an
hour.
Upon
returning
we
were
told
that
they
now
wouldn't
do
anything
until
the
morning
and
we
should
just
call
911.
The
police
came
about
12:30
am
Saturday
morning
and
we
made
our
report.
We
checked
out
that
morning
and
didn't
receive
so
much
as
an
apology,
Extremely
disappointed
with
the
stay
here
and
how
we
were
treated.
I
can
honestly
stay
this
was
the
worst
hotel
experience
of
my
life
and
I
will
absolutely
be
telling
everyone
i
can
to
not
stay
here.
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