NYC Health + Hospitals/Metropolitan image

NYC Health + Hospitals/Metropolitan

Hospital Medical center Abortion clinic

👍 Ladies on the 3rd floor of the north building, specifically A,B, C are very rude. They practically yell at patients and speak to them as if they were their children. One of them said to a patient “don’t just stand there” she could’ve used more professional language. They lack profesionalism!!I only... People often mention hospital, staff, doctor, time, care, nurse, people, call, feel, room,


Address

1901 1st Ave., New York, NY 10029

Website

www.nychealthandhospitals.org

Contact

(212) 423-6262

Rating on Google Maps

3.30 (485 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (47) staff (23) doctor (18) time (17) care (17) nurse (16) people (15) call (15) feel (14) room (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nirvana G. 7 months ago on Google • 81 reviews
    The LGBTTQA community needs more attention please, now our center is located on the first floor 1D2-B before it was on 3B, it is useless to build new facilities if there is not a good staff, the surgeon and the staff are always stressed and therefore give very bad service, delays in appointments of hours, every Every time I come here I have to wait at least an hour to be treated by this stressed doctor, please we need more personal , trained and professionals surgeons, please 🙏🏼.
    11 people found this review helpful 👍

  • 4/5 Mom C. 2 years ago on Google
    Ladies on the 3rd floor of the north building, specifically A,B, C are very rude. They practically yell at patients and speak to them as if they were their children. One of them said to a patient “don’t just stand there” she could’ve used more professional language. They lack profesionalism!!I only took off one star b/c I’ve seen more professional and adequate staff in other areas of the building. But where can I report their behavior?
    12 people found this review helpful 👍

  • 1/5 H I. 5 months ago on Google • 30 reviews
    Rude receptionist on the 6th floor. She’s a puerto rican lady with short curly dyed hair. Can’t believe the hospital hired her. She’s rude and nasty to patients. She’s also racist and gets loud/annoyed with anyone who doesn’t speak English well. If the hospital would like me to point her out I’m happy to do so. She sits right up front where people are in line.
    9 people found this review helpful 👍

  • 1/5 Shakearé N. 1 year ago on Google
    This is a horrible hospital & the good reviews must be fake. They would literally let you die in the waiting room. I brought my 1 year old in here in the ambulance bc he randomly started screaming in pain when I got here they didn’t examine him gave him grape juice and said “it’s probably COVID”…I brought him to another hospital and he had a gut infection. They should really be closed down I came here myself for stabbing pain in my chest and trouble breathing and they had me sitting waiting to see someone for hours I’m still waiting as I type this. Unfortunately this is the bar for quality in NYC hospitals if they are located in predominantly black and brown neighborhoods. The root cause for the lack of care and concern at this hospital is racism. And it’s sad because mostly everyone who works here besides the doctors are black or brown. Smh
    11 people found this review helpful 👍

  • 1/5 Naima M. 2 years ago on Google
    Don’t send your loved ones here if you can help it. Metropolitan hid behind COVID regulations to hide misconduct and theft. Someone from this place stole my dads cell phone (the only way we were able to successfully reach him). The social workers seem to change everyday so you can’t keep a pulse on how your loved one is doing. And to top it off, they won’t even tell you when major things happen. My dad was transferred to the medical unit. We were not informed. We just called for days until someone was nice enough to provide us the information. All in all, this place isn’t for people you love.
    10 people found this review helpful 👍

  • 1/5 Davene H. 7 months ago on Google
    IF YOU VALUE YOUR HEALTH> DO NOT GO THERE!!!!!!!!!!!!!!!! I had been been receiving Dental & Primary care from them over 3 to 4 years. The adage "This is the straw that broke the Camel's back " applies. Awaiting for verification from my PCP for a referral. Since he is not an admin assistant, I can understand, but to a degree. Through MYChart, he responded to my question. This was 2 weeks later. I was relieved my referral had already been issued. My PCP advised me to either call or go to the Specialized Clinic. It was a week later and I called to set up the appointment. I called and the Clinic apologized and said " the referral was cancelled". This is where it gets interesting. I was told my PCP cancelled it. And they could not tell me why. Great! I let a week pass, exhaled and called Metro, again. I spoke with a Representative. I wanted to place a complaint about the care I had received. She suggested I can speak to Patient Advocate. So be it. I asked what is their number? Leslie told me she could not provide me with the number but she could transfer me? I wasnt asking for a personal banking routing no. I was asking if the call was disconnected duing the transfer. We can talk about how idiotic this is. Id rather move on. Once I was connected to the Patient Advocate...I gave them the issue and would get back to me with additional information. The advocate contacted me within 45 mins. I was informed my cancelled referral was due to my situation was not a candidate for Surgery. WHAT SURGERY?! I wanted consultation I never received from a Specialist. This decision was made without me. Two people looked over my MRI report and said NOTHING! I received no phone call or otherwise. I will follow up with the Patient Advocate Dept to pursue placing my complaint. And this will be done. There is an added bonus to my story. The wonderful DENTAL DEPARTMENT. A few weekends back I was flossing and a small piece of my tooth came out. I wasnt too worried. I knew I had an appointment on Monday. Monday came and told the Reception and, finally, the Dentist. I was told he couldnt do anything because I was here for Implant Consultation. I returned to the Reception and explained to them what occurred over the weekend. My gum is exposed how soon can someone see me. I was told they had nothing. And I should call the first week of July. Anyone with a right mind knows how something so minute can become infectious. I wasnt given a prescription for anything, and wasnt asked if I was in pain. I am sure it would not have mattered. PLEASE DO YOUR RESEARCH FOR OTHER OPTIONS. FOR SELF CARE> THIS HOSPITAL COULD CARELESS.
    9 people found this review helpful 👍

  • 5/5 Juan D. 2 years ago on Google
    Honestly people think metropolitan hospital may not be the best but when it comes to the emergency room & working fast to help you.. they are the BEST. Every single time i come in i am seen quickly compared to Mount Sinai & Presbyterian Hospital, every time i get my own room and dont have to share with people. All staff are nice and listen to you very well. Like i said it may not be the most aesthetic hospital but it sure does get the job done to get out and all fixed up as soon as they can. Thank you so much to all the medical team & for your services, i really appreciate it.
    8 people found this review helpful 👍

  • 1/5 Joanna P. 2 years ago on Google
    I went to the ER via ambulance due to tachycardia and breathing problems. I was instructed upon entry to sit in a chair outside of triage before my vitals was checked I was instructed to put on a mask. Keep in mind I’m having problems breathing and I’m also asthmatic. Both was expressed to the triage nurse who still expected me to put a mask on. After a minute or two I was given wrist bands. I noticed that I didn’t have my red band which lets whomever is treating me know I’m allergic to whatever beware. I informed the triage nurse of my missing red band. Her response was I doubt you’ll be given that but I’ll give it to you anyway. She gave it to me and disappeared. I’m assuming this wasn’t important to anyone because before proceeding to check my vitals she answers a person call from her son about his 9:30 baseball practice and how he needs his uniform. They go back and forth about where his information is and who’s taking him to practice. Once she sorted out her personal affairs. She then come and take my vitals and leaves again. Minutes pass by again and then a nurse comes through the glass doors to let me know she looking for a space for me because there’s no beds. The same nurse calls my name and instruct me to follow her. She takes me to an area with 4 connecting seats facing pediatrics. Little did I know this where I will wait and speak with the attending physician. I waited there for sometime before becoming agitated due to being light head and dealing with chest pains. A nurse walks out the door for pediatrics and I asked her if she’s going to the front desk can she please inform someone I’m having trouble breathing and I feel light headed. Her response was I don’t work in this department I work in pediatrics. So I waited a while longer. A nurse then calls my name for a urine sample. She hands me the paper bag and points to the bathroom area. I walked there barely making it. I reached the bathroom and stumbled into the sink. I put water on my face and proceeded to collect the sample. Once done I came out looking for the nurse to inform her of my recent incident. She’s no where to be found. I returned to my bench area and waited. Time passes by again the nurse appears to take my sample and leaves me there waiting again. Some time passed by what seems to be forever and the attending physician appears. Only to ask me if I Psychotic and would I be open to speaking with a therapist because I looked stressed. I informed the doctor what may be the cause of my health problems and I haven’t been able to consume food or drinks due to this incident. I had to ask for certain procedures to be performed prior to my discharge being processed and was told he needed permission from his supervisor and he’ll let me know.( I’ve never been treated this badly in my entire life and I don’t go to the ER unless I have to)The doctor proceeds to leave time passes again. A nurse appears and informed me that they have my room ready. She showed me to room 10 and leave. Time passed by again and a nurse comes in instructing me to take some pills. I ask is it safe for breastfeeding moms. She looks at me shocked and says oh you breastfeed I’ll check with the doctor and come back. She then leaves only to return moments later stating she googled it and it’s safe. (What??) I shrugged it off and took the medication eagerly hoping it’ll make me feel better. I was told it’ll take a half hour to move through my system and take affect. I said ok 40 mins later the room was spinning my oxygen level drops to seventy my son took photos. The machine beeped loudly but no one came. I passed out. Then was awakened by a nurse that said I was being discharged and needed to get ready to leave. I informed the nurse I don’t feel well I feel light head and my heads pounding can I get an hr of rest hoping that’ll be sufficient enough to gather myself. He said he have to ask the doctor and left. The doctor came in and said ok. I hr later the Nurse asked if I was ready to go. I said I really don’t feel well. She said well it’s be an HR you need to leave.
    8 people found this review helpful 👍

  • 5/5 Aman M. 3 years ago on Google
    Best faculties and staff.. Doctors have good experience of hospitality..
    7 people found this review helpful 👍

  • 1/5 Sandy L. 1 year ago on Google
    Keep saying nothing wrong with me and keep sending me home I been month I been stuffer and vomiting . So I went to another hospital doctor to find out what was wrong with me I have a stroke and two tiny hole my heart. I would not come back to this hospital every again. I enjoy other hospitals that help me lots I feel more better.
    7 people found this review helpful 👍

  • 1/5 T D. 5 months ago on Google • 6 reviews
    Medical Clinic receptionist needs better training. Especially the manager who has no sense of customer service especially at the hospital setting where everyone is there to get help. Individual like that shouldn't be at hospital treating patient
    6 people found this review helpful 👍

  • 1/5 Christian R. 1 year ago on Google
    UNBELIEVABLY RUDE RECEPTIONIST. I called in regards to a phone appointment I was scheduled for. I didn't receive the call (possibly due to lack of reception while on my commute) When I called to explain and to simply reschedule, as soon as I said I never received the call her response was: Oh so it's the doctors fault right? Right It's the doctors fault but we don't need to discuss that so what do you want to do. I was being polite and only wanted to ask to reschedule, even after her response. I never lost my cool. Someone like that should not be working for health care period. She's needs to be terminated immediately. The doctors are truly great though and super helpful.
    6 people found this review helpful 👍

  • 1/5 Gabriel Perez S. 1 year ago on Google
    I never write reviews. So it has to be that bad or that good to push me to do so. This place is that bad. Once you step inside it feels like youre back in the 80s, at the minimum. For 2 weeks I had been requesting a referral for them to transfer me non stop or plain up hang up the phone. On the morning of my appointment they finally put in the request only for it to not be approved on time and I had to go home and reschedule. 5 days later on a Friday my referral is still pending review, no one is answering at the clinic or answering the operators, and my appointment is on Monday and I'm just praying I don't lose it once again because of this hospitals incompetence.
    6 people found this review helpful 👍

  • 4/5 Taylor D. 7 months ago on Google • 5 reviews
    My son was born at this hospital, he turned 1 last week. I don't know why it's taken me over a year to post this but better late than never =) My family and I are VERY pleased with the staff and our experience while being treated here. Looking back at those very challenging times, I am SO grateful for all the nurses and doctors who took care of us, and helped us deliver our baby boy safely. THANK YOU again!!!
    5 people found this review helpful 👍

  • 1/5 Jeanetta F. 1 year ago on Google
    Went to emergency room and was misdiagnosed with sprained ankle when ankle was broken and sent home with Tylenol. A few days later was rushed to another hospital by ambulance and was admitted for ten days because my medical condition had gotten much worse. Suffice it to say I will never go to Metropolitan Hospital again.
    5 people found this review helpful 👍

  • 2/5 Danny A. 1 year ago on Google
    Great health care license staff. But a Spanish speaking lady in their Financial department on the third floors seem to have been very rude and to have stereotypes & prejudices against certain country's. Please if anybody believes there getting discriminate ask for the patient representative. If worse comes to worse make a report to the 311. HealthCare equity is something that should integrated in everyone working in the health department. Patient psychology could be affected and lead delicate individuals to stress, anxiety, and even worsen a existing condition. I feel so frustrated getting this story from my mother. Thank God someone else step in to help her. For hospital management, please work better in choosing your staff.
    5 people found this review helpful 👍

  • 5/5 Jill D. 3 years ago on Google
    I had my first baby here in May 2020 with the midwives and it was a great experience!! I had been using a private practice that delivers at NYU but after realizing that I wanted an experience that prioritized the mother and the baby rather than the hospital, I found Metro. At Metro you might not get the best food or the most modern decor, but you will get a private room, caring and patient midwives, and the time and space to let your body do what it needs to do...no rushing you to get a c-section or lottery to get a private room. It has its quirks but I loved it! I recommend taking a tour to make sure its a place you feel comfortable with. Thank you Metro and midwives!
    5 people found this review helpful 👍

  • 5/5 Malikah M. 2 years ago on Google
    At first I was upset because I felt like I was held hostage and against my will but then again after a while examining my perception of what I thought , I kind of felt comfortable and came to peace with my doctor's decision. The staff was amazing and respectful and created a safe and secured environment. This is my hospital since birth 55 years ago. I was told I'm always welcomed.
    5 people found this review helpful 👍

  • 5/5 Leidy P. 1 year ago on Google
    Words cannot express the love, gratitude and appreciation my husband, family and I feel for doctor Jonathan Mays and his team of doctors at the Labor and Delivery department of Metropolitan Hospital. The amount of care and support they showed us went above my expectations when it came to my high risk pregnancy. Everything that could go wrong in a high risk pregnancy happened, yet Doctor Mays, made sure EVERYTHING was done to the T in order for my son to get here safe and sound. My gratitude also goes out to the ladies at reception and triage area of the department. Specially Amara and Ms. Mayra who made me feel welcomed. Also at ultrasounds department; Gesenia and her team are amazing, too! Then Dr. Zhang, Dr. Shams, Dr. Youssef(I love you girl), Dr. Brewer, Dr. Lee and all the other that I may not remember their names, but your face I will always treasure. Also the nurses that were so attentive to our every need in both the labor & delivery and maternity will forever hold a special place in my heart specially Ms. Loraine Lesly. Doctor Mays, thank you for taking my pregnancy when we were referred to you. Thank you for your time, your dedication and expertise you showed me and my husband in our time of need in the delivery of our son. You and your team made us feel so comfortable and well cared for through out the entire journey of the pregnancy. Our family will forever be grateful for you. God bless you all. 💙
    5 people found this review helpful 👍

  • 5/5 KissMe 3 months ago on Google • 55 reviews New
    I arrived at the ER with high blood pressure. Staff treated me with kindness, dignity, and respect. The doctor that managed my care was very professional as well as the rest of the staff. I felt I was in good hands. Nice to know since I live 3 block from the hospital. Thank You :)

  • 1/5 Ivan R. 1 year ago on Google
    Came in with Covid symptoms. Was greeted by a Police Officer who tried to turn me away because they weren’t doing Covid testing anymore because it was past 5pm. Emphatically kept motioning towards the door and wouldn’t let me get on the line to be admitted. You’re not a medical professional and this is an emergency room! Why do you have any say what’s going on?! Why did i even tell you about my symptoms now that I think about it… Why does this non medical professional have any say who’s in an emergency room vs. who’s not? People show up for dumb reasons, sure, but isn’t that for a doctor or nurse to decide?! Maybe I’m just a complainer today because of my severe chest pain…
    4 people found this review helpful 👍

  • 5/5 Natalie G. 1 year ago on Google
    I just brought my son in for a lengthy surgery. It was an all day affair and being from the island a long day for us all. I cannot praise the staff members, Nurses , desk workers and anyone else who crossed our paths that day for being so patient, understanding and above all helpful . Our experience as a whole made a very intense day so much lighter . Thank you to all that crossed my path and cared for my son that day . You all went beyond making us comfortable and the days events go so smoothly. You are all truly the definition of kindness and caregivers Thank you 💗
    4 people found this review helpful 👍

  • 1/5 Desiree M. 2 years ago on Google
    Went today Sunday to get PCR test needed for travel as per the NYC Health + Hospital site it says they do PCR testing Mon-Sun up to 3:30pm. When we get there on a small printed sign someone crossed out Sunday and wrote Saturday. They need to update their times because people are going to there based on the hours they have posted. I traveled from the Bronx there for no reason. No one answers the phone so calling before hand is pointless.
    4 people found this review helpful 👍

  • 1/5 Red B. 2 years ago on Google
    Worse place Ever very UNPROFESSIONAL STAFF DOCTORS ETC...I highly Don't recommend this dead place YOU THINK BELLEVUE IS BAD? LOL NAH BELLVUE HOSPITAL IS 50 TIMES BETTER THIS IS A HUGE ZERO 000000 PLACE.
    4 people found this review helpful 👍

  • 2/5 TURK 1. 1 month ago on Google • 8 reviews New
    It's a good hospital, however one of the staff members has a propensity for violence. According to a friend of mine a clinical social worker by the name S.F got him jumped by her son and another girl over a breakup. If it's true, then what are the steps my friend can use to report this woman. A woman in such a position of helping people cannot be trusted if this is how she handles disputes with others. Real life isn't an episode of Power.
    3 people found this review helpful 👍

  • 4/5 Sharon S. 1 year ago on Google
    I had a pretty nice experience there. The admin staff was very attentive and answered all my questions. The medical staff though slow ( which I had grown to expect from a city hospital) still was pretty thorough with their care.
    3 people found this review helpful 👍

  • 1/5 Fernando F. 1 year ago on Google
    Came to a emergency room with a hard pain in my lower back after a crash accident, starter a 10:00 pm after 4 hours and 30 minutes they say we dont have beds available this people dont respect patience every 3 or 4 hours they take one people inside! Worst service in the world!
    3 people found this review helpful 👍

  • 1/5 Maggie L. 2 years ago on Google
    With the doctor's records and the 3D scanner to prove that the doctor planted the patient's front teeth askew, the patient refused to return the money, forced the patient to Sue in court, $1,500 for the lawyer, $4,000 for the implant, shouldn't you pay? He hired a lawyer to argue that the patient had sued the wrong hospital, and that the three-month statute of limitations had expired. The situation found on 7/16/2019 was submitted to the court on 8/7/2019, what is the reason to avoid liability? I am very dissatisfied with your attitude towards your medical errors. Until now, no one has said sorry to me, and you are still looking for excuses. Will you betray the trust of your patients?
    3 people found this review helpful 👍

  • 1/5 Rosa M F. 8 months ago on Google
    I understand that sometimes people go late to the appointments, but if it is not busy, they should still see the pregnancy women, and in the political is no where said if you coming late please no coming because we no give the service to you. why the secretary can make the decision she can kill someone. she is not a doctor.
    3 people found this review helpful 👍

  • 1/5 Mind M. 9 months ago on Google
    Something that they have done caused me lifelong trauma, a direct result of their medical negligence and the snowball effect it had had in my life. Their medical negligence had a negative effect in my life not just medically but also legally. I wonder what gave them the right to treat me like this? Was it my skin color/ ethnicity? I see they treat black and latinos hispanos very inhumanly. Was it the lack of knowledge over the status of my medical insurance? Did they believe they could dismiss my worry as a young parent because I looked too young to be a parent? Did they think I was too young to actually cause them a problem out of whatever resulted from their negligence? I didn't leave a review at the time because I was in shock at my experience and how it compared to the positive reviews. I was young, a young adult, and now I am older, and I still remember. The memories of whay this hospital did, starting from OB-GYN to Labor and delivery to pediatrics leaves me in such a distressing state I end up in dispair because of the reality I have to live with as a result from the staff dismissing our medical concerns. This hospital, doctors, directors, and anyone who has enabled the crimes to carry on should be jailed. Any hospital is better than this one. I've been in many places, and this one should be shut down. This happened more than a decade ago, but I have no choice but to be reminded of them every day. How hard is it to actually do your job, the thing you get paid for?
    3 people found this review helpful 👍

  • 1/5 Cris 1 year ago on Google
    This review is in regards to their Mental Health facility. This is the second month this hospital leaves me without two very important medications. Every single time I call I either get put on hold for 30+ minutes, sent to voicemail immediately, or someone picks up and then hangs up. If I do get lucky and they answer, whoever answers is usually annoyed and brushes me off. I’ve gone in person multiple times to speak to the staff and their excuse always is “We just switched phone systems last week, the new system isn’t working well.” To which I respond “Stop using the system as an excuse, it’s been this way even before it was changed.” I shouldn’t have to spend all my days off going into the clinic to make sure my prescription gets sent it. It’s gotten so bad that I reached out to the director of the mental health department. When I talked to her she was on the defensive and wouldn’t let me explain the situation, she kept cutting me off and saying “Why didn’t you do x,y and z?” If she would’ve listened she would’ve known I already did everything she mentioned multiple times. Eventually she agreed to help out and talked to the doctor and they finally sent in my prescriptions. Only to then find out from my pharmacy that it’s unsafe to take this high dose all of a sudden after not being on it for a while. What’s crazy about all of this is that I’m also an employee for NYCHHC, if this is how they treat their own employees just imagine how they treat their patients.
    3 people found this review helpful 👍

  • 1/5 Cynthia E. 3 months ago on Google • 8 reviews New
    I came to New York to visit and got extremely sick . I came to this hospital because I am pregnant and have been hurting for Three days and I can’t hold down any food I’m exhausted and dehydrated. The front clerk was so busy talking about ppl that I stood at the window for ten minutes before anybody even acknowledged me . Again I’m pregnant and have been hurting for over three days I was going to wait til I got back home to Texas but the pain was too much to bear . The two men at the front are rude as hell . They are not helping nobody all they do is talk about people and gossiping in the back with other nurses and emts. They don’t care at this hospital if you care about your health or yo child’s safety or wellbeing and health . DO NOT COME TO THIS HOSPITAL! They will laugh in your face .
    2 people found this review helpful 👍

  • 1/5 Ben M. 1 month ago on Google • 3 reviews New
    Im very disappointed the staff on the pharmacy are very rude and to slow I'm here waiting since 10:40am on the line to get my medicine is 1:35 pm and I'm still waiting, there are 7 windows and only one is open and when you get there they send you to sit for another hour to give your medicine this is sad, ridiculous and unacceptable
    2 people found this review helpful 👍

  • 1/5 Robert F. 2 years ago on Google
    Horrible Hospital. Very, very unprofesional. When having skin surgery, they never discussed any of procedures or complications prior surgery at consultation. They also unprofessionally canceled & rescheduled my original surgery with no regard to my schedule therefore lacking in communication & lacking professionalism by not consulting with me. One of the nurses was extremely rude and had an attitude. I will never consult or consider having ANY surgery in that hospital again.
    2 people found this review helpful 👍

  • 5/5 Dana C. 2 years ago on Google
    This hospital is huge. The security was able to give me exact directions to other parts within the building. You will get lost without asking for help.
    2 people found this review helpful 👍

  • 1/5 K D. 8 months ago on Google
    lazy and incompetent nurses in the delivery department, especially 4c. The nurses do not want to workx and the doctors refuse to provide us with opioids unless we come back to visit the hospital, which doesn't make sense to mom. if you want to risk your life, please go ahead.
    2 people found this review helpful 👍

  • 1/5 Nyx E. 1 year ago on Google
    This place took way too long for me to get help, not just that but also thank God I didn't have anything worse. There was no one at the front desk. I keep knocking down 10 minutes in the window until someone assisted me. They just took my papers and said they were busy even though I'm the only person here waiting outside. Bad hospital!!!
    2 people found this review helpful 👍

  • 1/5 Misael p. 1 year ago on Google
    Horrible hospital Dont schedule appointments here because if you have work they will call you a million times if you dont answer they wont follow thru with it then they try to "fix" the problem which isnt fixable alot of us work for a living and are single parents it's called work with us not against us it's not like we deliberately dont answer the phone WHILE WE ARE WORKING worst place to come to look somewhere else schedule appointments somewhere else just dont come here horrible place nut nurses and receptionist. Rather find somewhere else to get my childs problem fixed
    2 people found this review helpful 👍

  • 1/5 karimah p. 1 year ago on Google
    This is a horrible hospital… my sister had surgery… I was with her after …the day staff was terrible,it took two hours for them to tell us she could , not because they didn’t know it’s like they forgot about her ,she had to go to the bathroom… we press the call button they’d come 30 minutes later , she has a fall risk band and instead of helping her to the bathroom all was done was they’d unhook her from the IV and leave … I was arguing with a nurse that’s been there since 7am ( she said ) we didn’t see her until six to bring pain medicine that she needed every six hours she didn’t get it until 5:45 pm …
    2 people found this review helpful 👍

  • 1/5 Marilyn P. 4 months ago on Google
    Poor review . Had a bad experience. Went to the hospital with my mother but her doctor wasn’t there. First her surgery was cancel on Oct 20 then doctor never called her back to reschedule the surgery Went there today with my mother to get answers but the same doctor was not there . It a waiting game . Poor service
    2 people found this review helpful 👍

  • 1/5 pat T. 1 year ago on Google
    spending my Medicare and Medicaid dollars but not discussing results of tests. I was told there were no GP or Nurse practitioner appointments available. Can't get a copy of my echocardiogram for clearance for surgery at another hospital. Unresponsive & downright rude.
    2 people found this review helpful 👍

  • 5/5 Sam H. 5 months ago on Google • 8 reviews
    I am so so happy I chose Metropolitan for the birth and aftercare of my newborn baby! Immaculate halls and rooms, gracious, professional and attentive staff that seriously care about you, world-class doctors and healthcare; I can just go on and on. Thank you!
    1 person found this review helpful 👍

  • 5/5 Dashia M. 4 months ago on Google • 3 reviews
    This is the best NYC Hospital, they helped me get my NYC Care insurance, I actually did Botox with the dermatologist and he made my face look younger; my friend had a bariatric surgery and it was covered by the insurance; they display excellent level of care, we are lucky to have a hospital with so many different specialities available
    1 person found this review helpful 👍

  • 5/5 William W. 1 year ago on Google
    I Was Born There & Throughout The Years I've Received Top Notch Medical Assistance & Care.
    1 person found this review helpful 👍

  • 5/5 Eleazar B. 11 months ago on Google
    Amazing place public and amazing resources for people of the community. Our precious son was born here with amazing midwife who we will always thank for her assistance and knowledge .
    1 person found this review helpful 👍

  • 3/5 Joy H. 1 year ago on Google
    I recently had gulblader surgery, the experience was a "mixed bag"...great surgeon thou...the residents where amazing..thank you Dr. D.
    1 person found this review helpful 👍

  • 1/5 Sonia C. 9 months ago on Google
    Mom come to the hospital on 6/5 the Night Shift was very good to taking care the patients.on 6/6 morning shirt nurses have the only attitude problem,It has no sinking or feelings. They don’t like to.change the patient,I need to come another nurse to change my mom
    1 person found this review helpful 👍

  • 1/5 Boubou G. 1 year ago on Google
    The dental service is owned by Spanish speakers only they make everything easy to them me has african I don’t get help for appointments like they get I go to the doctor on emergency room the send me to another service but still can’t fix my pain I spend my day on the phone call for nothing at the end it so sad I kill my self with drugs to relief the pain they should be more nice with everybody and don’t discriminate we’re all human beings needs to be take care to !!
    1 person found this review helpful 👍

  • 1/5 Krafty K. 1 year ago on Google
    It was very run down and dirty when I went Christmas 2021 to the Emergency admittance and treatment area. They wanted to have me checked in for a shallow and small infected pressure sore, I told them oral antibiotics was good enough, which it was. No way was I going to be checked into this mingy place especially on Christmas Eve. Also checking in makes one feel like a criminal. There is plastic to divide you from the person checking you in and no that isn’t from covid, it’s very old and you sign you life away on sheets they make you read off a screen which you really aren’t given much time to read, and they were nasty and confrontational over really basic items, i.e., it says they will provide copies of the patient rights if you ask, one of the things I was signing without really being able to read, so I asked and they proceeded to complain, moan, took forever, and made it seems like I was demanding some special favor, which, obviously, isn’t the case. Yep it’s a city hospital and really feels and looks like the worst of them.
    1 person found this review helpful 👍

  • 1/5 Stephen R. 8 months ago on Google
    I called the main number. The "Press or say 1" doesnt work, I said 1 like 10 times and it doesn't. When I press 0 to speak to someone they picked up and hung up on me. This is my first time dealing with Metropolitan. This is how it is with this place?
    1 person found this review helpful 👍

  • 5/5 J O. 1 year ago on Google
    Born at this hospital I remember I was at the asylum during zika but I felt really lost and to be honest I was crying to go home but I really dont know anymore I tried my best so many times and really need detox already! I try to be happy again but its like society is bringing me trouble so I was hoping for the hospital to help me feel safe and happy again I need a do over really I miss when everything made common sense but yall posers and always going to be posers probably got creepy plans u narcs
    1 person found this review helpful 👍

  • 1/5 Laylieanna L. 2 years ago on Google
    Horrible service unless you are admitted into the hospital they don’t help you! They are very much just going to send you a referral to go somewhere else.
    1 person found this review helpful 👍

  • 4/5 nanette w. 2 years ago on Google
    I never really had a problem with this Hospital. Whenever I came in contact with a rude staff or one with a bad attitude all I did was put them in check for being cheeky, file a complaint and follow up with their supervisors and bosses. No cursing, or yelling is required for nasty employees.
    1 person found this review helpful 👍

  • 1/5 Devante j. 1 month ago on Google • 5 reviews New
    Worst hospital I've been in a long time , at my appointment someone vomited all over the floor at registration desk and they left it. People literally stepping in vomit to check in for appointments, there is no customer service staff are very rude and it's just filthy honestly.

  • 5/5 nikeita w. 9 months ago on Google
    Very helpful, wonderful experience guidance as you go along highly recommended Dr.Kressel knowledgeable compassionate & supportive… this is were I got my top surgery done very professional…. Extremely satisfied with results…

  • 1/5 Johnny L. 9 months ago on Google
    There a some good phone operators but once you hit the specialists phone line it’s like they’re on vacation trying to get them to answer the phone is hard i got transferred to gi clinic and they had me on hold for 50 mins until the phone call dropped called again and another 30 min hold no answer these people do not care about you just the money very rude staff here too rather Lincoln hospital than here that’s how bad it is

  • 5/5 Jelena D. 1 year ago on Google
    We love this hospital! Here works really nice people that even in the hard time makes you feel safe and in the happy time they are happy for you.

  • 3/5 Lucille S. 1 year ago on Google
    Got a procedure done here and they found out a lot. But I needed to get x-rays and a week before the x-rays I need to get blood work. She didn't tell me what day to go get blood work, so I went November 8th which is exactly a week before the x-rays. They said they couldn't take my blood because it was election day. I wish they told me I couldn't come on election day

  • 1/5 R K. 1 year ago on Google
    Olga the social worker here told me a quote from JFK about "keep failing". I'm still failing living in a homeless shelter with no job! She told me the quote a couple years ago, around September 2020, and I have consistently kept failing! Forget about the doctor here whatever his name is

  • 1/5 Kizzie R. 1 year ago on Google
    UNBELIEVABLE RUDE ASSISTANT HEAD NURSE ON 6A GOES BY THE NAME: Michelle Vilton. Mrs. Michelle Vilton practically yell at the patients and speaks to her employees as if they were their children. Extremely disgust by this nurse behavior she was very rude, unprofessional and inconsiderate. Me as a patient will not be visiting this facility ever again bacause of the way I was treated by Michelle. My stress levels went extremely high especially seeing how she was degrading her staff, knowing that I’m a patient looking on in my mind I’m like I’m never coming back to this facility not even if I’m getting paid to.

  • 2/5 LUIS DE L. 1 year ago on Google
    YesThe clinic you have to waitA long timeLong timeWaiting Chain can we fix the systemThat the Metropolitan HospitalIs in the clinic is slowAnd they take a long time to call people if you in that night 9:00 a.m. they'll call you aroundIf you finish around 3:00

  • 1/5 denise s. 1 month ago on Google • 1 review New
    A good friend of mine was admitted twice in the last month to metropolitan hospital was real sick couldn’t walk talk properly breathe properly and was treated very poorly . Ended up admitted in another hospital where they ran test and found health issues that metropolitan didn’t and he almost died today . Shame on you metropolitan hospital for not taking proper care of my friend and just discharging him with all these medical issues that could cost him his life . So disgusted
    1 person found this review helpful 👍

  • 1/5 Alex G. 1 month ago on Google • 1 review New
    I been trying to call the hospital to make appointment , for 2 weeks no answer

  • 4/5 B3autiful U. 2 months ago on Google • 1 review New
    Although I had to wait long with my child at his appointment mine were luckily fast so it was good and some made laugh an they were polite .


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