One Brooklyn Health-Brookdale University Hospital Medical Center image

One Brooklyn Health-Brookdale University Hospital Medical Center

Hospital Dental clinic General hospital Private hospital Medical lab Surgeon Radiologist Nursing home Home health care service Dialysis center

One of the Worst Reviewed Hospitals in New York


Address

1 Brookdale Plaza, Brooklyn, NY 11212

Website

onebrooklynhealth.org

Contact

(718) 240-5000

Rating on Google Maps

1.90 (702 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (108) staff (52) people (35) room (35) nurse (35) care (33) nurses (30) patients (30) doctor (30) Brookdale (29)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Alexander M. 1 year ago on Google
    I did my medical residency here. I am not surprised to see all the angry comments here. However, all these “shut down the hospital” calls are coming from people who don’t have the slightest understanding of public health. The hospital is so busy, with horrible long waiting time, poor “service” and dated facilities exactly because this hospital is so desperately needed. The truth is Brookdale Hospital is the only place where people can get medical health in the neighbourhood. The staff is overworked, overwhelmed, underpaid, burned out and stressed. The population is some of the hardest to serve in the nation. So yes, if you can, go to a different hospital and lighten the load for the Dale, let them focus on gun shots, strokes and heart attacks.
    30 people found this review helpful 👍

  • 1/5 tamara c. 1 year ago on Google
    Brookdale emergency room is the worst in the university. The nurses are so cold with the patients. The place is beyond filthy. Going there gives you a feeling like you will not be leaving alive. I took my daughter there for an asthma attack. There was no seat, she had to stand for 1/2 hour. you When the nurse approached her, she was so cold. Screaming out , or you being abused, do you think about killing your self. In front of everyone. My daughter was so traumatized. We had to leave to go to Modern MD for better service.
    26 people found this review helpful 👍

  • 1/5 Melonie M. 2 years ago on Google
    Worst hospital ever. Dirty, unprofessional staff, unorganized and unsanitary. There’s feces at the entrance of the emergency room. Someone spit on the door and it stayed there. The staff are falling all over each other and I don’t think they know what customer service means. They need to change management because this isn’t working.
    25 people found this review helpful 👍

  • 1/5 Zelideth C. 1 year ago on Google
    Worst hospital ever, they will let you suffer, no matter what department. I was in the pediatric emergency for my chronic asthmatic son, & all the doctors do is sit around and be on their phones and check on you when they feel like it. My sons oxygen was 88 and he needed oxygen, they put the mask on and never turned on the machine and I waited 10/15min to see if someone would come and turn and on until I couldn’t wait anymore and got a nurse and the nurse didn’t even know how to turn on the oxygen so apparently I had to teach a nurse how to do his job. This hospital should’ve been closed down.
    22 people found this review helpful 👍

  • 1/5 Crystal H. 6 months ago on Google • 12 reviews
    The wait is beyond ridiculous in the emergency room, you’ll literally wait here for a 3 - 6 hours+. The hospital is dusty and could use a much needed renovation. Some of the staff could use some serious manners. Everybody has days when they don’t want to be bothered but when you work at a hospital be friendly and patient.
    14 people found this review helpful 👍

  • 4/5 K K. 1 month ago on Google • 31 reviews New
    We do not give Brookdale the credit it’s due. Yes it has its issues, especially being a central hub/hospital in the Brooklyn area, with LIMITED FUNDING. Many of the nurses were born in the hospital like many of the patients. My mom was recently admitted due to a stroke & the Care/staff was superb! All of the nurses were highly knowledgeable & thorough. Brookdale has so much potential & is a staple of Brooklyn. Just needs more funding…it is Bk! Nurses you’re doing a great job. We are thankful for all you do. Food on 1at floor is made to order too.
    3 people found this review helpful 👍

  • 1/5 Mercedes T. 2 years ago on Google
    If I could give them zero I would. I myself stay in the Emergency room for over 24 hours. The lack in real work is real. The security guards are either horn dogs on patients or nurses. You have security guards playing favoritism with their own kind. Nurse talk more trash then focus on problems at hand. In my time with them I have experience disturbing events. For example me coming out the bathroom another patient has my jacket on and laying in my bed. Nurse tells me doctor is coming, he didn't arrive until 3 hours later an me asking for a supervisor he then shows up to tell me he wasn't page. The lack of ccommunication. Don't get me wrong I met two nurse on each shift that was amazing. But most nurse are rude. Rolling their eyes or raising of the of the voice to patients who just trying to ask for direction. There's this one security I seen him push up real close an personal with at least two nurse during work hours. I work for the state with people born with disabilities. So I understand the stress that comes with this type of job. But don't get in this field is patient isn't key. Then you mix Physic patients with normal individuals. Unsafe don't you think. Nurses come to work for one hour already talking about what time they taking break. I strongly believe discipline and training needs to be put in play. I would say have staff have badges to look good and have authority for the wrong reason. This not their passions. This hospital has to evaluate the people they have working for them. I totally understand the nagging an etc can be stressful but people come to have nurses an doctors make us feel better. So I just want to know what actions are going to be taken place to better the employees currently employed. Or do us as people need to cam up and start suing?
    16 people found this review helpful 👍

  • 5/5 Nakita M. 1 year ago on Google
    As a Brownsville native, I have always heard the negative comments about Brookdale and was told to avoid it at all costs but my most recent experience has left me to write a review that states otherwise. I’m not sure about the other departments but I recently had an out-patient surgery done by Dr. Wendy-Ann Olivier and everything was done so professionally and courteously. From the attentiveness of the staff, everyone greeting you with a smile, assuring you that things will be fine, even down to the Doctoring welcoming me into the operating room with a song by one of my favorite artists, my experience was phenomenal. I did not see her at the hospital for appointments but she is a plastic surgeon affiliated with Brookdale in some capacity so the surgery was performed there and I do not regret it. In fact, I highly recommend her & her team. Only one week post-op but I love my results so far, much thanks to Dr. Olivier, her assistant Suzette, and her OR team!
    16 people found this review helpful 👍

  • 5/5 Maurice D. 4 months ago on Google • 33 reviews
    I had great experience with Dr. Lewis on the first floor in the express emergency room.He talked me through the hole procedure. Made feel comfortable also like he knows what he's doing.. This was the best experience I ever had dealing with medical issue.
    1 person found this review helpful 👍

  • 1/5 BestAbsoluteBabyMoMo 1 year ago on Google
    My sister is there and has been shot twice. They're not even trying to save her life nor give her time to recover. They are after her organs & just saying "she'll never wake up." Truely heartless, soulless & money hungry people here. Don't let your loved ones stay here. If you have any sense you'll fight against their phony diagnosis & save your families life!
    15 people found this review helpful 👍

  • 1/5 STaY C. 1 month ago on Google • 27 reviews New
    This hospital sucks with the aftercare! I had a stroke last week! They sent me home in 4 days with no immediate after care to help! No primary doctor as promised! No physical therapy in tact! I’ve been calling for help for 1 whole week! No one cares I give Brookdale a zero
    1 person found this review helpful 👍

  • 1/5 wanda b. 1 month ago on Google • 25 reviews New
    The worst hospital in New York, you want to leave a relative, leave him in that hospital and they will bury him. My family member spent 3 days intubated, due to poor communication between a general doctor and the one who replaced him.

  • 1/5 Melissa P. 2 years ago on Google
    There is the need to address the concerns or complaints about Brookdale hospital, which is the only trauma unit EMS will take many Blacks in the city needing emergency care. This hospital however has had a bad reputation since I was a child (pre-COVID 19), and now I have to live with the regret of my father being taken there this summer. It even has a bad reputation among other health professionals and hospitals in the city. We deserve better and need to organize to expose this before more innocent people continue to get harmed. Although lately we have gotten so much lip service about concern over Blacks and Latinos and equality/equity, when the truth is that a major medical institution like this has been permitted to function in ways that would not be tolerated in other communities. I am willing to work with others to mobilize a collective voice, because the leadership and staff do not seem to get the message, as unacceptable treatment is promoted with lies and excuses. As long as they continue to get paid, build their careers, and support their families, they will not care about ours.
    10 people found this review helpful 👍

  • 1/5 Taj B. 2 years ago on Google
    Update 3/8/22. After filing a complaint brookdale has concluded they have no evidence of this ever happening. Came here because I tested positive for covid a few days ago. However my symptoms got worse (chest pains) so I decided to go to the emergency department just to make sure this didn’t turn into pneumonia. The nurse that was supposed to triage me immediately said “well that’s covid you should be home quarantining you out here spreading it”. First of all I had on a mask under my N95. Second I work in the medical field as well. We never refuse medical treatment. Third she didn’t even have HER MASK over her nose. People need to pick other career choices because they have no compassion at this hospital. I would never come here again
    10 people found this review helpful 👍

  • 1/5 Tee W. 6 months ago on Google
    If i could rate this hospital a 0... I would. I've watch people come in the ER,with head wounds pouring out blood... And be told to wait. But today... I seen a lady just walk in and sit down and jump on her phone. 3mins later a nurse came from the back & hugged her... And took her right to the back to see a doctor(pay in mind...the lady didn't even sign in). Now i see why,people call this hospital "Broke Down"
    10 people found this review helpful 👍

  • 1/5 Keymora B. 4 months ago on Google • 5 reviews
    Terrible!!!!!!!!! Worse hospital I ever been to in my life! I rather die than go here. All the staff have disgusting attitudes, they are so terrible people! I was admitted and was ignored every night!!! My Iv made my arm swell up like a balling and none of the nursing staff came to change and correct the way the iv that was given to me! I would rather die than come here. I will be reporting this hospital to whoever I have too. This hospital needs to be shut down ASAP!!!!!
    8 people found this review helpful 👍

  • 1/5 harietan 2 years ago on Google
    Highly rude, extremely unprofessional, several incidents of malpractice. nurses and doctors alike are extremely mean, will argue with you about your condition and/or concerns and will proceed to give you false information on almost everything, especially prescriptions. they told me that they were to put in a medication for me that I needed and never put the mediation through. there was once i was in with my sister, and a boy came in with severe pain in his leg. something in it seemed sprained or broken. he had all his information documented on a sheet of paper, but he couldn’t get up to hand it to the receptionist, and she REFUSED to stand up and take the paper for him that was no farther than a foot away from her reach. I got up and helped. i listened to a nurse tell a man it was his fault he was sick because he was a “drunk and druggie”. i will never understand how this place is still up and running. a majority of the people who work here do not deserve to work in the medical because they CANNOT and WILL NOT attempt to communicate with or respect people who are in serious pain. please, if you value your life, you health, and your sanity, do not come to this hospital. they are not worth your time, money, insurance, ANYTHING!! stay safe!
    9 people found this review helpful 👍

  • 1/5 D P. 2 years ago on Google
    Worst Hospital Ever!!!!! I don’t know where to start about this hospital. It’s simply horrible and disgusting. I went with my 1 year old son In the ambulance due to fall and waited 3 hours in a waiting area with sick kids. I was told by a nurse in the Peds ED that I would have to stay an hour longer to observe him. No nurse in sight after that , how was my son being watched ?? Working in another hospital and the only reason I didn’t go to where I work for is because ambulance said they couldn’t & brookdale is the closest . I noticed no one was around , I walked to where there was nurses and I asked who can help me get discharged and she told me to ask someone else not her. What kind of nurse would do that? Nursing was no help, never seen a doctor. I was told that baby didn’t need didn’t need a cat scan or X-rays because he wasn’t bleeding, I just don’t get how would they know he didn’t need it ??? First time ever leaving a hospital without getting discharge?? But they will charge my 1199 insurance just because it’s good health insurance I advice EVERYONE TO SAY NO TO GOING TO BROOKDALE. It’s unbelievably distustng.
    9 people found this review helpful 👍

  • 5/5 Jack 1 year ago on Google
    My review is solely directed for the Radiology Dept. When I first learned I needed treatment I was devastated. Upon meeting with Dr Din I immediately felt calm and assured as his demeanor and professional bedside manner made me feel at ease, and I immediately knew I was in the right hands. Upon my first treatment I was greeted by Inez and Ashley at the reception desk. They are both so friendly, courteous and respectful, I immediately felt welcomed. When I went in for treatment I was met by Dr Din and his incredible Radiology Team. He introduced me to Jerry, Kimberly, Shane and a student Kevin . They all made me feel welcomed and assured me I was in good hands. Well, after 4 weeks of treatment so far, they were not kidding. I actually look forward to starting my day with these incredible professionals. I have been to so many depts. and undergone so many procedures but I have never been in an atmosphere where you can tell that the team working there love their job, each other and ALL the patients. I feel blessed to have encountered this Team who is helping me get well. My last treatment is June 14 and I will truly miss seeing their smiling happy faces every day. Thank you Dr Din for being you and for heading such an incredible Team. I would also like to thank those behind the scenes who I never see but keep things in working order
    9 people found this review helpful 👍

  • 2/5 KB B. 11 months ago on Google
    Worst place. My friend is in the hospital. Can't go in the room. Still acts like we are in the middle of the pandemic!! Coffee shop refused to fix issues with my drink!! Oil was old they cooked the fries in!! Emergency room nurses very rude. Lazy. I don't recommend this place
    9 people found this review helpful 👍

  • 3/5 marjorie m. 4 years ago on Google
    The place is a nightmare. My 3 star rating is because and only because the 2 wonderful RN that took care of my mom: Francis and Ramos. They are just great people that love what they do. Thank you soo much for all you do!! All the doctors are very nice too! There was another hispanic nurse who I wish I remember his name. He took care of an elderly lady that seems to have dementia. She was screaming all night long. He managed to calmed her down and made her feel comfortable. That was so amazing to witness! I had to go to the ER because my mom’s blood pressure went off the roof. Little that I knew she just had a stroke. It took 2 days to get out of the emergency room. She needed to have the a MRI test which took a whole day because they only have one machine in the building; remind you this is a hospital that deals with patients with severe trauma in the whole area. I was yelled at by a very nasty nurse because after 23 hours of waiting at the emergency room, I was sitting at my mother foot on the stretcher. She told me that the beds were only for patients. I tried to explain that We have been waiting for so long, that I was exhausted. Also there is no chairs available. She simply didn’t care! “Shift change” she yelled. The lack of empathy was just brutal. She said that I should go to the waiting room. Yes, and leave my mother alone (who doesn’t even speak English and just had a stroke alone in the emergency room) Based on the hours I spent there, I understand that dealing with people, specially the people I saw, can be extremely challenging. However, a nurse or doctor should always keep in mind that this was the career path the chose. You, by profession, take care of other people! Some of the staff actually get it and love it others not so much. Management should really get rid of nurses like the one I had to encounter. Maybe that way the hospital has a chance to change its terrible reputation.
    8 people found this review helpful 👍

  • 1/5 Akeem E. 1 year ago on Google
    Brookdale hospital is the worst hospital!! I fully believe the nurses and doctors in the ICU did the bare minimum to help my grandmother resulting in her death. Non of the stuff are compassionate to the guest or there family. They have bad attitudes and it’s like they don’t want to be there. If you have sick family members and you care about them please take them somewhere else. I fully believe if it’s a matter of life and death they will not survive at Brookdale.
    8 people found this review helpful 👍

  • 1/5 Tha E. 7 months ago on Google
    Terrible facility, if you care for your family and/or loved ones, don’t let them come here. I was self-admitted dealing with depression. My mind was in a bad place and my stay in the psych ward was terrible and didn’t help in anyway. The staff is worse than unprofessional, they’re straight up rude, disrespectful and demeaning. They’re supposed to be considerate of the patients’ conditions yet everyday they would be antagonizing patients that are obviously going through a tough time. Many times I’ve seen them outright laughing at and making fun of the patients. Even snapping and getting into arguments to the point of threatening to fight them. Any grievance you have with their treatment goes in one ear and out the other. Also extremely unsanitary. There was old, dried food and feces on walls that were never cleaned. There were also roaches crawling around and the food was terribly bland and served in small portions. The only way to pass time without your mental state degrading even further is watching tv and even then workers frequently act like they can’t find the remote. I regretted choosing this hospital everyday of my stay and even now I get stressed remembering my experience there. The only silver lining I can find in it all is that I went through it to prevent anyone else from having to. STAY AWAY!
    8 people found this review helpful 👍

  • 1/5 Amenda R. 4 months ago on Google • 6 reviews
    Every time my mother has to come to this hospital it’s just pure nonsense. Zero communication between staff so nothing is timely. Some of the doctors are good and others are horrific! You have to continually ask for information that otherwise should be given to you freely. I do not recommend sending your loved ones here!
    5 people found this review helpful 👍

  • 5/5 Tangie A. 1 year ago on Google
    My experience here has been great and the check-in process here is at a level not seen at a recent visit to a hospital in the city. Even the technology to check-in is unmatched. I'm not sure why there are so many negative reviews. I have never had a bad experience while visiting this hospital. Brookdale was also featured on the news in 2020 because of the work that was being done here with COVID. They have lab technology other hospitals in the city didn't.
    7 people found this review helpful 👍

  • 1/5 Natisha S. 1 year ago on Google
    I wish I could give this hospital less than one star. This place horrible. They will try to bully you into terminating life support for your family member. If it was not for the strength of my sisters my mother would be dead. She is still alive because we fought back. There are some good staff and it seems they don’t even want to be there. The rest of the staff are ghetto and will tempt you into catching a case because they are disrespectful.
    7 people found this review helpful 👍

  • 1/5 Daniel 4 years ago on Google
    Poor service fast track is NOT fast. There is NO love for humanity in that place. Do us all a favor and close brookdale hospital doors
    6 people found this review helpful 👍

  • 1/5 ivana c. 4 years ago on Google
    The whole hospital needs to be shut down, completely disgusting.
    6 people found this review helpful 👍

  • 1/5 Sakinah A. 2 years ago on Google
    At this time I will only say that this is not a well-functioning hospital. Don't expect to get proper care here and bless all the people that ever have to receive trauma care in here. Residents don't bother to be prepared to talk to family by reading previous Resident's notes, and end up contradicting a colleague. This leads to confusing patients and their families, including causing further stress on these same people the Resident doctors are responsible for helping. Only one CT scan available after a certain time of day, as a result in-patients are left to wait for the ER CAT scan to be available which may not happen. In-patients will wait until the following day regardless of how necessary the test may be...smh. One word for how this hospital operates: disgraceful. Also they need to replenish custodial/housekeeping staff because the hospital rooms are sometimes not cleaned.
    6 people found this review helpful 👍

  • 1/5 Nagi Y. 1 year ago on Google
    Terrible hospital, came here for ER when I cut my finger open and needed stitches. They walked us around to 3 different people till I got to be seen and they were like whats ur name your not on list, you have to to back out and check in. Mind u my finger ended up getting 8 stitches and had to wait 3 hrs to be seen by the most annoying doctor ever that did a terrible job stitching my cut. 2 weeks after came to follow up with hand doctor and waited a few hrs to be seen and as I am waiting I saw people that came after me talk to nurses to get them in and slowly they disappeared inside. So unprofessional, like why would you have people be seen before others. Whats the point of appointments?
    6 people found this review helpful 👍

  • 3/5 Tonya D. 2 months ago on Google • 11 reviews New
    The three stars are for the 2 nurses and 1 doctor who did everything right. If the ER staff as a whole were more professional, and the place didn't smell like a port-a-potty, I would have considered a five star review, as this ER department was and is overwhelmed daily with lack of space and caregivers.
    1 person found this review helpful 👍

  • 1/5 Ms J. 4 years ago on Google
    If I can give this hospital a 0 I would . We had a MC scare heavy bleeding and clots at 9 weeks pregnant. Any well educated OBGYN would have diagnosed me with SCH but these monsters just said go home and wait for a MC . Never in my life going here again don’t go here to deliver the nurses in the ED are horrible (Macintosh to be exact) besides one NP she was an angel . The midwife in labor and delivery (African accent works late night shift) was so obnoxious and insensitive of the situation . Disgusting staff and heartless recommendations.
    5 people found this review helpful 👍

  • 1/5 Juana C. 4 years ago on Google
    I will never in my life go here for emergency help. Its so dirty and overcrowded with patients.. They need better management in that area
    5 people found this review helpful 👍

  • 1/5 Sheila M. 4 years ago on Google
    Horrible I was rushed in because I couldn't breath or stand and was barely conscious yet they made me take a urine sample to have me hold it for HALF AN HOUR come to find out the nurse never registered me to get checked out not only that but I watched as they each refused to register me and ask the other to do their job only for them to refuse as well. Barely able to speak let alone stand I stammer out and find my way to a different hospital. The staff just stood around talking to each other and the ER was full of people. Our lives are on the line this hospital needs to fire the staff and hire new people. There were patients moaning in pain in beds wheeled out in the open just laying there not being attended to. They don't even deserve one star. These people don't deserve to collect the checks they receive and they do not deserve their medical certifications. Something has to be done about this hospital ASAP!!
    5 people found this review helpful 👍

  • 1/5 Tiana C. 1 year ago on Google
    I still don't understand how this hospital is open and allowed to serve people. I have been trying to call them in regards to my insurance information. When I called last week the lady was very pleasant but their system was down so she was not able to put it in. A week later, I have called 4 times already and NOBODY answers the phone. Im so irritated with the whole thing. At this point I'll just wait for the bill in the mail and send the claim to my insurance. 🙄
    5 people found this review helpful 👍

  • 5/5 Misty N. 8 months ago on Google
    First off, I want to start by saying I had both my sons in Brookdale Hospital. I thought the labor and delivery were GREAT on how they walk you through they take very good care of your newborn and mom. However, the emergency low level was awesome, and then going upstairs, 5th floor, ICU staff are amazing. They do an excellent job!!!!!!! They made me feel comfortable they were attentive, and they made it an experience for me. It was TOP TIER, especially NURSE GANI she is amazing!!!!!! She was very kind and easy to talk to.... She was very attentive and patient. She did an excellent/awesome job 👌🏾and I appreciate her. I applaud her 👏🏾 she's a gem 💎Thank you, nurse Gani...💎
    5 people found this review helpful 👍

  • 1/5 Estefanía G. 8 months ago on Google
    the attention is very poor, I really would not recommend it. I wish more people knew this and never have to go to this hospital ever again. I was in too much pain yesterday, hours passed and they simply did not attend to me, the doctor disregarded me and nobody cared, I simply had to leave barely able to walk and take out the intravenous line that I had in my arm myself. now I feel worse!
    4 people found this review helpful 👍

  • 1/5 Madison V. 6 months ago on Google
    Horrible Hospital. Undermines patient’s condition and keeps them for over 3 hours. The staffs are incredibly unprofessional and they only had one doctor treating emergency patients. If you don’t want to work there. DONT. These are peoples lives you playing with. CityMD will get you taken care WAY faster than this joke of an “emergency room”. It seems like I’m not the only one feeling this way. Close this place down. Period.
    4 people found this review helpful 👍

  • 1/5 Joshua R. 3 months ago on Google • 8 reviews New
    I was micro chipped in this hospital when I had to have my upper jaw, closed for a hole that was there, due to my cleft palate. Surgeons did it for scientists that are located in a satellite 🛰️ as a chain of command, misguiding my thoughts, imaginations, inner voice. They were the leading cause as to why I did what I did, thinking I was being guided of my own inner being, ideas, thoughts, an imaginations, caused me jail time, psych ward, lost my kid's to ACS more than one time. Talk about my daughter's private part, play with my private part, visionary, mentally wise. I don't have to be your kind, to not hear an believe that these things can actually be true, to be falsely accused, being called paranoia, schizophrenia, delusional crazy etc. When behind closed doors, while surgeons are operating on you, they know exactly what they be doing, an what is going on.

  • 5/5 Dalton H. 4 years ago on Google
    My name is Dalton Harris! I had a ventral hernia repair schedule at the Brookdale medical center on10/14/19. I had such a pleasant experience with the surgical unit. Therefore I would like to publicly salute them for the professionalism in the manner they presented, conducted and executed their duties ensuring that my visit, procedure and discharge was of the Highest quality Health care Services. Every member of that unit went above and beyond what was required of them. I would like to express my appreciation to management to be mindful of and aware of the staff of your surgical unit (Pre& Post)of their dedication to facilitate, performance and to deliver the highest level Health Care Services. I would like to express a heartfelt thanks for the professional services I received at your facility. 10/14/19. Dalton Harris
    3 people found this review helpful 👍

  • 1/5 m r. 4 years ago on Google
    Right now there is only 1 accessible CAT scan machine. My loved one has been in this facility for several days under heavy sedation and still waiting for a CAT scan more than 24 hours later. No updated blood work to check status of major organ functions. Has a fever but we don't know why? They're just giving an antibiotic and the fever continues with no clear explanation. Nurses and doctors are either inconsistent with information or there is no clear concise or consistent information. It seems they're setting my love one up for failure to die. ?????
    3 people found this review helpful 👍

  • 2/5 Donsia K. 4 years ago on Google
    Security guard at ER entrance very disrespectful to family members trying to see loved ones in the ER area. Plus my family member was discharged too early from the hospital and had to be returned to the ER two days after discharge and readmitted.
    3 people found this review helpful 👍

  • 1/5 Janie R. 4 years ago on Google
    1 star isnt even worth it. all the horrible stories and jokes you hear about this "hospital" believe it. Disgusting, old, outdated....its like walking into a twilight zone. just last week I went there for the first time in my life unfortunately due to my uncle passing away and I was disgusted. whoever owns brookdale needs to do a remodel a new hire everything or just close this place down.
    3 people found this review helpful 👍

  • 1/5 Nadi D. 4 years ago on Google
    EVERYONE LIES HERE. NO DOCTORS WILL EVER TALK TO YOU FOR MORE THAN 2 SECONDS
    3 people found this review helpful 👍

  • 1/5 Arianna S. 4 years ago on Google
    This Hospital Is Disgusting. The Nurses And Doctors Are Slow, It Takes 40 Plus Minutes Just To See A Doctor. The Patients Look Like They Aren't Comfortable All Lined Up In One Hallway. They Don’t Care About People Health Or Issues. patients are upset
    3 people found this review helpful 👍

  • 1/5 Miriam R. 4 years ago on Google
    Horrible hospital. The entrance to the emergence room, trash all over . Had wait thru triage to get a pass as a visitor. Not a good . Emergency room was out of order with employee yelling with visitors. Unprofessional
    3 people found this review helpful 👍

  • 2/5 KAREN H. 2 years ago on Google
    I took my daughter her because she had a 105.1 and very lethargic so I call the ambulance. Why do they have young pediatric patients go through the adult emergency room to get to the pediatric emergency? My kids are too young to wear a mask, I felt sick just walking through there with them. The hospital should not have young toddler's and infants going through the overcrowded emergency room during a pandemic .
    3 people found this review helpful 👍

  • 5/5 Phyllis R. 2 years ago on Google
    was really surprised to see so many negative reviews because my experience at this hospital was the exact opposite. I had bariatric surgery at Brookdale Hospital and had a great experience! Dr Hufford and his team did an amazing job preparing me and I’ve already lost 80 pounds in about six months. He is one of the most caring doctors I’ve ever seen and I can’t say enough about resignation how well I was treated throughout the entire process.
    3 people found this review helpful 👍

  • 5/5 joan d. 2 years ago on Google
    This hospital continues to support the Brownsville community. It has taken on a heavy load being that Kingsbrook Jewish Hospital has closed most if not all of its departments. The Attending doctors work hard along with the nursing staff fighting Covid-19. A brilliant group of people.
    3 people found this review helpful 👍

  • 5/5 Brad G. 1 year ago on Google
    I was in a work-related accident at king's plaza mall where I was doing a construction renovation. I cut 89% of my hand off with a circular Saw. The EMTs and paramedics were there within 8 minutes of calling 911. After reaching the hospital by ambulance I was met by an 8-doctor trauma team who Assessed me and went right to work on stitching up my main artery and all the veins and interior workings of my hand. They were extremely helpful and answered any questions I had. They did excellent work fast. Because if it wasn't for the girl outside the store at the mall I was working at who had a tourniquet I would have bled out in another 3 minutes. The following afternoon I had surgery # 2 to close up the rest of the wound. Doctor Amed was also a plastic hand surgeon who did the rest of my surgery and it's like you can't even tell I cut my hand off. I have 60% of my movement back and it's only 5 months. These guys and girls did an incredible job thank you all so much.
    3 people found this review helpful 👍

  • 1/5 Shamyra K. 6 months ago on Google
    I came in to receive a medical report for an assault that happened to me. I arrived at brookdale about 9pm and it is 5am the next day and I am still waiting for radiology to PROCESS an X-ray. I needed the report to go along with my police report and hoped to have it done in time for me to return home to take my children to school. But alas it is 5am. I haven’t slept and brookdale once again proves why it needs to close down to benefit the community. The community it “serves” would be better off without it. Please close down this train wreck of a hospital and replace it with more a more adequate facility with real medical professionals. 8-9 hours for an X-ray and discharge paperwork is criminal. CLOSE IT DOWN
    3 people found this review helpful 👍

  • 1/5 Johnathon G. 6 months ago on Google
    Hey the workers over in the psychiatric ward are not that professional and they’re on their phones way too much and leaning on the wall not to mention the group activities that i participated in weren’t enough, I think we need more activities as well as a place for patients to go for nature walk, I was in that Facility for 16 days and it was horrible.I also think It needs hygiene patrol/police for some of the patients not to mention a team of doctors approached me to help me but it felt very disoriented so we need more structure as a team in the facility and a park ,a park so patience could go for a walk and get fresh air have some outside activities inside the building and next time I would love if I could be debriefed on how long I would be staying here and the rules on how long I could be kept here since I was recommended by the cops not mention the doctor tried pulling a quick one on me with signing some papers it felt forced felt like I had to do it just to leave that painful facility so please I do not want anyone else to have to go through that or go through it again so please have a park we’re patient can go for a nature walk or please put a fake park in the building and keep the ventilation on with out that patience would that patience would feel like there suffocating just like I had…yours truly military vet btw
    3 people found this review helpful 👍

  • 5/5 Katherin R. 1 month ago on Google • 4 reviews New
    If I have to give a review on the cleanliness, most of these hospitals are old. This doesn’t define the service from the nurse, they provide excellent service and made sure I was well when I left, very friendly, and a very nice staff.
    1 person found this review helpful 👍

  • 5/5 debra b. 4 years ago on Google
    I had The Most Excellent Care While I Was In Brookdale The Nurses Were Great Especially Nurse Rogers And Nurse Pomplius What A Great Group Of Nurses Very Great To All They Patient's Thanks A Lot For You All Services May God Continues To Bless You Ladies Hugs&Kisses. My Room Number Was 1041. Thanks Again
    2 people found this review helpful 👍

  • 1/5 Steph 3 years ago on Google
    If i could give zero stars I would. I am going to make a formal complaint for the lack of communication, the disrespect, the inconsistency amongst the medical team. I understand we are in a pandemic and respect the rules for lockdown due to COVID but there needs to be a better system especially for those needing advocacy from a proxy or next of kin to make decisions with accurate and thorough communication. I was told by one doctor my relative was at end of life while another doctor said otherwise. That is not information to share lightly with a family member. That is just part of the issue. If I did not fight for my relative to be discharged every single day while they were admitted, we would have not had them alive because they were starving, dehydrated and uncomfortable the whole time.
    2 people found this review helpful 👍

  • 1/5 Jason S. 4 years ago on Google
    Wouldn’t share mask at the ER... ??‍♂️ Not to mention the level of cleanliness in the ER waiting room. Beyond disgusting!!!
    2 people found this review helpful 👍

  • 1/5 Life story as O. 4 years ago on Google
    This place is a nightmare I was at the dermatologist clinic and their didn’t even try to help me out their sent me to a genetic doctor and I wasn’t that genetic serious case their even took a test of my skin and never told me the results their made me afraid of what their was telling me I might probably have sorry but I can’t go back their
    2 people found this review helpful 👍

  • 1/5 nadia c. 4 years ago on Google
    Pediatric staff is horrible... dealing with children and were very nasty and looked miserable.. I hate coming to this hospital but the closet one to me and was urgent but would avoid it at all cost in the future
    2 people found this review helpful 👍

  • 1/5 sharif A. 4 years ago on Google
    Service is ver slow they don’t take care properly
    2 people found this review helpful 👍

  • 1/5 m i. 4 years ago on Google
    This hospital is the worst experience I have had since I been in any hospital. I followed all the directions I was given by doctors and follow all their directions to only be mistreated by staff. I have been in a car accident on Thursday and it’s Sunday morning. Still no food to be given to me properly.The staff are uncaring, rude, and don’t do their job properly and this like a dam play ground . It’s all fun and jokes here. This a more like a Rubbish place to be treated and don’t think people should ever be admitted or anything like that. You wanted to be treated like a human go to a hospital that treats you like one. This only a place is not suited for human treatment. You get treated like animals. I hope this no human being.
    2 people found this review helpful 👍

  • 1/5 APG 1. 2 years ago on Google
    My girlfriend and her daughter went to get their 2nd Pfizer vaccine on 10/8/2021. After waiting for HOURS they were told that the nurse who administers the shot could NOT be found. This is a HOSPITAL not a clinic, there should be more than one nurse. They also went to get tested. Again after hours an announcement was made....no testing today. How incompetent. They should just hang a sign....Gone Fishing! Its easy to say people don't want to get vaccinated its HARD to get the vaccine at Brookdale Hospital!
    2 people found this review helpful 👍

  • 5/5 Slaon G. 2 years ago on Google
    I can attest to professional and excellent services I received at Brookdale Hospital. These services were from both non-medical and medical staff; from pre-op visits to discharge. Profound gratitude must be extended to Dr Wendy-Ann Olivier and her wonderful team of professionals who made me very comfortable through the entire process. Special mention is also given to Nurse Doris, who was very comforting to me in ensuring that my fears and nervousness were removed prior to my surgery. Thank you all for a job well done.
    2 people found this review helpful 👍

  • 1/5 Dee E. 2 years ago on Google
    My mother is currently in BROOK-DEATH for gallbladder surgery. Unfortunately this is where the ambulance brought her. I walk into her room an first thing I see is her big bottom lip. WAIT. WHAT. I asked the male aid what happened he says; I don't know. Ok, please go an get the head nurse. I had to go to front desk. Well everyone is now dumb as a bag of rocks. I'm contacting administration now because the next call will be Medicaid/Medicare, Medical board of ethics an the news.
    2 people found this review helpful 👍

  • 5/5 Jessica L. 2 years ago on Google
    I was really surprised to see so many negative reviews because my experience at this hospital was the exact opposite. I had bariatric surgery at Brookdale Hospital and had a great experience! Dr Hufford and his team did an amazing job preparing me and I’ve already lost 80 pounds in about six months. He is one of the most caring doctors I’ve ever seen and I can’t say enough about resignation how well I was treated throughout the entire process.
    2 people found this review helpful 👍

  • 1/5 Mrs Tajah W. 1 year ago on Google
    This place is the worst staff is very unprofessional from the emergency room to the admitting floors physicians and nurses don’t know what’s going on. Don’t know what is discussed in the exchange of shift. My father did not have a call bell and was told they didn’t have any and when they found one to give him it was place out in f his reach. I will repeat myself It is the worst. The bathroom are also so disgusting. Paint peeling off the wall and doors. Floors nasty,urine on seats just gross. They should be embarrassed. And what upsets me the most is when they say it’s not my job. I hope the staff here is never in need of medical care for there family but then again karma is real.
    2 people found this review helpful 👍

  • 1/5 Christian K. 1 year ago on Google
    i almost died while riding on a bike and it took me 27 hours to see a doctor. i left and came back 5 different times. on the fifth time i was dragging myself across the floor. i had a broken leg, broken femur and shattered collar bone. when i finally saw the doctor he said its too late and he started arguing with me. he got security to kick me out and im writing this in front of the hospital right now. i ended up walking all the way to Lincoln hospital but they refused to see me so i walked to Harlem hospital. it took me 7 days to get care and now im traumatized, im scared of bikes. NEGATIVE STARS!!!!!
    2 people found this review helpful 👍

  • 1/5 Mickey Y. 1 year ago on Google
    This place is the worst. I have been here ALL day!!! I am pregnant and having complications I informed them when I came and was completely ignored and told I have to wait 4-5hrs just to be seen. So far I have been sitting here for 2hrs and wasn’t even triaged. I am in pain and BEYOND annoyed. They are literally calling patients 1 every hour. People are smoking in the entrance door and security doesn’t even say anything. THIS IS THE WORST! DON’T BRING ANYTHING THAT IS SICK OR DYING HERE. I wish I could give -1stars
    2 people found this review helpful 👍

  • 2/5 Serenity F. 1 year ago on Google
    The bathrooms are disgusting. I was at my appointment for over 4 hours so i went back to see if it would be clean later but it wasn't. Im shocked it got worse. My appointment was horrible and i wasted my time and couldnt be seen. My aunt has guardianship over me and they wouldnt do further work on me because my mom isnt here and im under my aunts insurance, i live with her etc.. this is ridiculous and im in pain.
    2 people found this review helpful 👍

  • 5/5 Bird872 M. 8 months ago on Google
    When I tell you my experience at this hospital was amazing, words can’t describe it!! From the screening, the doctors and staff in the OR and recovery, and the hospital staff(all of the shifts). My stay was incredible. Oh let me not forget the dietary and custodians. God Bless our medical field community!
    2 people found this review helpful 👍

  • 1/5 Rasta B. 10 months ago on Google
    The worse hospital to ever exist. Do yourself a favor take your loved 1 somewhere else, this place is an accident waiting to happen always. A death trap with a trauma unit, smh. How in the world is an elderly patient discharged with a picc line? And with drain bags that aren't collecting any fluid because the fluid is oozing out of whole around the tubing. All the D students have found jobs at Brookdale because they hire anyone, no understanding and no professionalism at all. No wonder there's never an administrator there or risk management. When will the state regulate this place?
    2 people found this review helpful 👍

  • 1/5 boob b. 7 months ago on Google
    It was 8/5/2023. I brought my wife to the ED at Brookdale. I was very disappointed with the care we received My wife was c/o lethargy and abdomen pain so when came in they took the vital signs and I told Dr. if we do the HCG test and she ok and then my wife had urine and told there is not her name on the cup and she told my wife not to put her urine in the room because there are a lot of the cups setting there no name and said to my wife they will which is yours? We keep with us after 2hr LATER, Dr. Google came to tell us that the HCG results were negative. I was like, no we did not put her in the room, the nurse label her cup and nobody took her urine for tests. Guess what? after urine the right urine found it she was pregnant? That was the first scenario, which was unprofessional. 2nd scenarios did the blood work, and they did not tell about my labs results and asked Dr. or PA she told me that all labs are good.I requested the discharge paper and looked see my wife was Potassium was 6. 4 which was high normal was 3.5. 5 She told me do not worried and I said , are you tell me this is normal and she said let see what we can do for her. I was wow!!! one of the PCA came just to tell me let do EKG. This type of the Dr. is not a good. Finally, report it and told them Iam RN after that everything had changed. Please, I did not recommend this ER, otherwise your health is in danger. Also some Nurse are running away from you and see them and they keep avoided me because they knew what they are what doing. THANK YOU PCA THERE.
    2 people found this review helpful 👍

  • 1/5 Alexy X. 4 months ago on Google
    This is the worst the hospital in Brooklyn. It's hard to believe a hospital could be like that. The staffs super unprofessional and neglect their responsibility. The staffs (especially nurses/clarks) are always yelling at each other and patients This hospital is so dirty and unhygienic that it feels uncomfortable to be there.
    2 people found this review helpful 👍

  • 1/5 Saleisha S. 2 months ago on Google • 3 reviews New
    They are so unprofessional, Imagine I’ve been here at the hospital since 8 o’clock in the morning as of 01/16/24 and I've been told The lungs in my right chest have collapsed. They also told me that I had a tissue grown in between my chest. The other thing is they told me that it might be cancerous and it might not because it’s a mass they also notified me they have been Seeing this very same mass from June of 2023 when I was first admitted for asthma but instead, they told me and my family only about the Pneumonia that I had in both my lungs. Now that I'm back and the mass gotten bigger they telling me I have to wait till morning to see a Pulmonary doctor I’ve been here since 8 o’clock in the morning if it was so serious should not have seen a pulmonary doctor Shouldn’t they have authorized? Biopsy? No nothing only thing that was blood work, which gave me blood thinners, magnesium, three treatment of asthma treatments, and a pill called singular, I believe I’m spelling it incorrectly, or saying anything incorrectly since I’ve been here, they have not fed me give me any water give me any gown give me any socks, any pillow any sheets I have to be the one asking for all these things as a patient with a collapsed lung. I’ve been laying in my bed in pain for the longest coughing no one came to see if I was OK then when I asked for a cup of water, the lady told me one minute became half an hour later, and the only reason why I was able to get the water is that I started yelling and cursing and someone from Human Resource I believe heard me and came not everybody starts doing what they’re supposed to do according to them. They are not my nurse so because they’re not my nurse they weren’t gonna attend to me and left me there. They’re community service is the worst They lack professionalism. All they do is sit and talk about other patients. And laugh at them and their pain.
    1 person found this review helpful 👍

  • 1/5 Deshawn 3 years ago on Google
    Worst hospital in brooklyn . I cant get on the phone. The lack of professionalism is ridiculous
    1 person found this review helpful 👍

  • 1/5 Yung F. 3 years ago on Google
    STRONGLY Recommend going anywhere else except here. Nurses are beyond rude, and procrastinate from task at hand. I wouldn’t know a nurses job, but making people wait in what’s supposed to be the emergency room for 30+mins. After waiting what I felt was too long, I asked to speak with a supervisor. EVERYONE in the ER gave me an excuse why they were unable to do so.... why can’t I speak to a supervisor on the floor or anyone supposedly in charge? This issue was August 2nd, 2020 at 10:45am
    1 person found this review helpful 👍

  • 5/5 Pauline D. 3 years ago on Google
    Safe experience at Brookdale Hospital ... admitting staff was direct and through... they explained everything (step). I asked questions and they gently and effectively answered... they are culturally relevant which I highly appreciated. Brookdale is my neighborhood hospital and I’m grateful for the results of my surgeries throughout the years, particularly after my maternity stay there. Today I have completed another surgery to which I’m again completely grateful to all the attending staff... security, orderlies, anesthesiologists, RNs in training, special thanks to the recovery crew who took care of my prescriptions when the hospital pharmacy was closed. Thank you for Good Faith.
    1 person found this review helpful 👍

  • 1/5 chris p. 3 years ago on Google
    I went in for a ct scan in the ER for a PE and the line that they put into my vein kept popping and they tryed it 3 times before they got it correct.they probably pumped my body up with radiation
    1 person found this review helpful 👍

  • 2/5 Rocky b. 4 years ago on Google
    They tread it my mom badly
    1 person found this review helpful 👍

  • 1/5 Iyana C. 4 years ago on Google
    Do not come her. long waiting time.
    1 person found this review helpful 👍

  • 1/5 Jasmine B. 2 years ago on Google
    They receive ZERO stars!!! I arrived at 10:30 am and my 3yr old had a 102.3 fever and was extremely lethargic. They gave him an IV that I insisted I didn’t want him to get but was talked into it anyway and now I had to get them to remove it because it wasn’t placed in his vein and now his whole hand from fingertip to the middle of his forearm is swollen. They left me sitting here with him and it’s now 6:18pm and I’m being told his labs aren’t back🤦🏽‍♀️ How is that even possible. I wouldnt bring a dying , blind and deaf dog here to be seen😩😩😩 I will never return to this hospital!!!!!
    1 person found this review helpful 👍

  • 1/5 Rachel 2 years ago on Google
    the staff at this facility is 100% rude. they have an unwillingness to help. the staff is snippy and harsh. ill stick to northwell. medical records is RUDE, patient relations is RUDE. I asked for a name of a department and got ping ponged to every department and they constantly cut me off mid sentence.
    1 person found this review helpful 👍

  • 1/5 Janice D. 1 year ago on Google
    Transfered from KBJ to Brookdale due to needing surgery. KBJ did everthing, tests, blood work, spoke to surgeon at bookdale, etc. He said everything was good to go. I knew I wasn't going straight from the ambulance to the OR, but neither did I expect to be laying on a gurney in the ER hallway for 4 hours. Two hours in, my nurse found me only because I asked for a blanket. Mind you, I have been seeing this specific person slow walk across whe ER since I got there, my daughter and I even joked that we hoped she wasn't my nurse.. finally the ER doctor arrives and she wants to order the same test and blood work that was already done. I'm over it, so I left, fever and all. Went to NYC Presbyterian, got there by 9am was in surgery by 6 and in my bed by 830 pm
    1 person found this review helpful 👍

  • 1/5 Elida B. 1 year ago on Google
    I came to visit my mother in hospital, only to see the filthy conditions of Brookdale Hospital. The board of the hospital should be fired, and or sued. I was appalled with conditions they’ve left my mother. I hear the complaints of the nurses however it is not the entirely nurses fault or responsibilities. Let’s shift blame towards the careless doctors of Brookdale hospital. Just because we live in urban area doesn’t mean we should be receiving poor treatments in poor and filthy conditions. Chief of hospital needs to do more if not quite and let someone bring productive changes to the hospital and hopefully turn those poor reviews around!!
    1 person found this review helpful 👍

  • 1/5 Kween R. 10 months ago on Google
    I was recently here all I can say this is one of the worst hospitals in nyc I was in so much pain I had to wait to be checked by a nurse ! All the staff are unprofessional! The hospital itself is EXTREMELY DIRTY I was disgusted to even walk around and use the restroom 🚽 just nastiness this hospital needs new nurses , doctors and RENOVATIONS every inside seems old even the chairs ! The ambulance took me here cause it was close to home
    1 person found this review helpful 👍

  • 5/5 L. S. 8 months ago on Google
    Had a high-quality experience with extremely kind and capable doctors, nurses, techs and staff. They took excellent care of my little girl who broke her arm. I'm in the medical field. Thank you for your excellent care. Couldn't have been better.
    1 person found this review helpful 👍

  • 1/5 Jarod G. 8 months ago on Google
    This is probably the worst hospital in NYC transfer anyone that you love out of here. I came here w a broken back. They had me lay down for 6 hours filled me up with pills after I started screaming in excruciating pain and then released me with a walker, socks and no shoes.
    1 person found this review helpful 👍

  • 1/5 Jacqueline W. 5 months ago on Google
    This has got to be one of the worst hospitals in NYC!! Don’t go here if you have cancer because you will die. The nurses and administration staff have taken unprofessionalism and rudeness to a new low. Most of them should be fired and/or deported. The doctors aren’t much better—dismissive and uncaring. This hospital is a disgrace!!
    1 person found this review helpful 👍

  • 1/5 Baby F. 1 month ago on Google • 3 reviews New
    I went here with my spouse for surgery they had us waiting in a room for 5 hours before getting him in for surgery while I was waiting for him in the waiting room they had us in a went downstairs to get food less than 5 minutes they locked me out the room and kept me and my kids in the waiting area for 8 hours after they closed and kicked me out at 12 am with only being able to see my husband for 5 minutes I can’t check in and see him they aren’t checking in on him as often as needed and giving him medication that they’re not telling him what it is the food is also horrible as well as the communication between nurses and patients I do not recommend

  • 1/5 Shirley L. 3 weeks ago on Google • 3 reviews New
    Worse hospital I’ve been too , the waiting my room is horrific the nurse poor attitude….. in the emergency room they will gave you wait for 10hours I will never come here again if I get sick again !!!!! I gave it one star because I wanted to give a review but this gets 0 starsss shut it down !!!!

  • 4/5 Nicole B. 2 weeks ago on Google • 3 reviews New
    I know that Brookdale has had a bad reputation for years. But, I must say that my dad spent 4 days there and was given the absolute BEST care. From security at the main entrance to the cardiac team and nursing staff, my father and my family were treated exceptionally well.

  • 5/5 Jessy R. 4 years ago on Google
    I haven’t been to the adult ER but looks like there is always a long wait. However, the pediatrician ER has been the best experience every time I come for my son. I refuse to go to any other ER.

  • 1/5 Kai L. 3 years ago on Google
    only thing this place did right was birth me 21 years ago, every person i know that goes in there has an issue or dies.

  • 5/5 Debbie M. 4 years ago on Google
    My nephew was in an minor car accident. Officer Steve was so pleasant and helpful she showed great people skills and what a leader. A true assets to your institution.

  • 1/5 Young j. 3 years ago on Google
    they have horrible service ??‍♂️?

  • 1/5 Sandra C. 3 years ago on Google
    (Translated by Google) What a disappointment, in New York, a place where you never think you will find a Hospital with terrible service, disgusting, some accents so dirty, that Ascó, you never think that in the USA there were hospitals like this (Original) Que desepcion, en New York, un lugar donde nunca pence encontrar un Hospital con pésimo servicio, asqueroso, unos acientos tan susios, que Ascó, nunca pence que en USA existieran hospitales asi

  • 1/5 LeX 3 years ago on Google
    If i could give this hospital 0 stars i will. How is it possible that there is no air conditioner o the 9th floor and it is more than 90 degrees. My mother have been calling me since 6:00 pm telling there is not air conditioned. When i visited my mother this morning the whole floor had no air conditioner and it is now 12:05 pm and the problem still no solved. This is very inhumane my mother just had a stroke and she's calling me telling that she is suffering because the heat is unbearable. There are so many ill patients in that floor for this hospital no to provide efficient air conditioned. We are currently going through a heat wave. I feel with my hand tight as i am not able to go and give her at least a fan. Brookdale Hospital this is not a way to treat your elders patients.

  • 5/5 wvwdotetrolleydotweeblydotcom 3 years ago on Google
    Americans send your email to [email protected]

  • 1/5 Tamaya G. 4 years ago on Google
    TERRIBLE

  • 5/5 PrincessDior_ K. 4 years ago on Google
    I was born here ??!

  • 1/5 Mayelin S. 4 years ago on Google
    (Translated by Google) I never usually do reviews, however of all the bad hospitals this took the prize to the worst hospital. First of all I am a doctor and I went because I had a high fever and other symptoms, I arrived there at 5:50 pm and they had me sitting in a waiting room where there were almost no patients until 8:30 pm with 104.0 degrees of fever, I had to take care of myself in the span of time thanks to their negligence. When they finally call me it's not like in other hospitals where a nurse goes for you; They called me by a microphone and told me to go to a place and I didn't even know where it was, when I arrived at the place there was only a doctor and a nurse (it wasn't an emergency room) they just sat me on a stretcher, I didn't know what it was the doctor or the nurse because they never had the courtesy to tell me. To go to make me RX nobody takes anyone on a stretcher or wheelchair even you feel the worst. I had to walk myself and talk to the x-ray and tell him why he was there. After that they sat me in a waiting room even though I felt horribly bad and was dehydrated to expect results. These are some of the few events that happened to me that show the negligence and deficiency of this hospital. (Original) Nunca acostumbro a hacer reviews, sin embargo de todos los malos hospitales este se llevó el premio al peor hospital. Primeramente soy doctora y acudí porque tenía fiebre alta y otros síntomas, llegué ahí a las 5:50pm y me tenían sentada en una sala de espera donde casi ni pacientes había hasta las 8:30pm con 104.0 grados de fiebre, yo misma tuve que atenderme en el lapso de tiempo gracias a sus negligencias. Cuando por fin me llaman no es como en otros hospitales donde una enfermera va por ti; me llamaron por un micrófono y me dijeron que fuera a un sitio y yo ni sabía donde era, cuando llego al lugar solo había un doctor y una enfermera(no era una sala de emergencias) solo me sentaron en una camilla, no sabía cual era el doctor o la enfermera porque nunca tuvieron la cortesía de decirme. Para ir a hacerme RX nadie lleva a nadie en camilla o silla de ruedas aún te sientas de lo peor. Tuve que ir yo misma caminando y hablar yo con los de rayos x y decirle porque estaba ahí. Después de eso me sentaron en una sala de espera a pesar de que me sentía horriblemente mal y estaba deshidratada a esperar resultados. Estos son unos de los pocos acontecimientos que me pasaron que muestran la negligencia y la deficiencia de este hospital.

  • 5/5 SEV E. 4 years ago on Google
    ..... Thanks to the staff at the ER who attended to my family member on the night of Feb 10. Special mention must be made of Dr Matthew Skea, who treated my daughter. Thank you. I also had the pleasure of interacting with Dr Kareem Thompson-Holcomb, you are a gem. You are the Florence Nightingale of Brookdale. Everyone I interacted with on Monday night did an exceptional job. Kudos to you guys...

  • 1/5 Amr M. 4 years ago on Google
    It’s not good

  • 1/5 Yvette's A. 4 years ago on Google
    Thanks for the reply

  • 5/5 Aaron 1. 4 years ago on Google
    While not known for excellent care in some departments, there is this incredible duo that works in outpatient physical therapy. If you’ve been sent here for PT. Ask for them.

  • 1/5 Megan M. 2 years ago on Google
    First and last time I’ll ever take any of my children here! So disgusting! To get to the Pediatric ER from the ambulance entrance you have to walk threw a crowed overpacked ER full oh sick , mentally ill, and drunks/junkies adults to get to the Pediatrics section! So the doctor can I and didn’t even look in my Kids ears or throats or anything and just said okay it’s viral & it will pass! Without even trying to look at them! I had to fight with them to do a covid test so my kids could return back to school . They are so rude every last one of them are extremely rude!!! And it’s beyond disgusting!!! So gross. It’s outdated …. And someone needs to do something about the over crowding on the hallways on the adult ER everyone’s on top of Eachother! No wonder why theirs a pandemic still smh

  • 5/5 Karlene A. 2 years ago on Google
    Well at least I can say that this hospital delivered great care to me. They saved my life. The staff here are very professional, and caring with a great deal of empathy and professionalism. I had surgery here on September 14th by doctor Hall and the care that I received from him and his team was was splendid. They worked miracle on me and was able to amazingly save my life. I can't thank them enough. The care that I received in the recovery room and from the beginning to the end from all of the staff was impeccable. I could not ask for more. They truly delivered. And with this I am ever greatful for them to bring me on the road to recovery...

  • 1/5 jeannette c. 2 years ago on Google
    Horrible hospital. Unprofessional and unethical receptionist at ob/gyn. The only one professional is the guy at reception. They have no supplies for your ultrasound. So if you’re looking for prenatal care look elsewhere. No ultrasound gel and no film for photos

  • 4/5 aisha w. 2 years ago on Google
    This hospital continues to support the Brownsville community. It has taken on a heavy load being that Kingsbrook Jewish Hospital has closed most if not all of its departments. The Attending doctors work hard along with the nursing staff fighting Covid-19. A brilliant group of people.

  • 5/5 Jewel “JuJuBee” J. 1 year ago on Google
    Went here to get my wisdom tooth removed. Best decision I could’ve made! Efficient and Wonderful customer service. The care I received eliminated all doubt. Thanks Dr. Kat (forget the rest of your name) The best!

  • 3/5 Orlando G. 1 year ago on Google
    The reason for the 3 stars was because my doctor was kind. But everyone seemed very very tired. Which raised a concern for me because I’ve had an heart attack before. The nurse taking my vitals was very nasty. She had the nerve to say she was taking a break right after she finished instead of finishing her job and escorting me to where I needed to go. And after pricking my finger she put the sanitizing wrapper on my finger …… clearly either confused,tired or didn’t care. This is not good if your life is on the line.

  • 1/5 Ellie k. 1 year ago on Google
    I was transferred from kingsbrook Jewish medical center emergency room to the Brookdale hospital because I need to be monitored for heart palpitation… this hospital is the worst place to be transferred for heart complication that you’re supposed to be monitored !! The nurses and staff are cold, rude, incompetent and arrogant! After a shift change no one knows what’s happening. If you don’t watch, they will mixed up your medicine.! The 24 monitoring heart… It’s a joke you could be unhooked for hours they don’t know it … what that means they’re not really monitoring … the machines goes off constantly due to inactivity, but no one come to check or properly hook them back on! Every single one, nurse or interns will say some the last one … your medication and blood work gets mixed up !! with the exception of one doctor, Alexa Kahn who is not a cardiologists, but happens to be kind and understanding which help me to get myself out of the hospital with discharge ! I would not recommend this hospital at all, under no circumstance!! The Cardiologis supposedly comes for her morning shift Dr. Syed I was told oh she came in the morning and left already which didn’t even bother to see a middle of the night transfer patient !!! There is no call button for the patients all night long patience, are screaming to get attention of somebody even when nurses have a station supposedly outside of their patients room sitting supposedly not far away from assigned patient’s room no one moves, or does anything!!!!

  • 1/5 quotashua d. 11 months ago on Google
    The nurses this hospital staff got to be the worse. All nurses seems to have an attitude problem the way they talk to patients and family members is truly disrespectful and disgusting. They seems like they don’t want to do their job just gossip all day. I haven’t met one who knows what professionalism. They barely know how to talk to people, what time of training are they getting because this isn’t it.

  • 1/5 L A. 10 months ago on Google
    The doctors are very professional in their treatment and practice. However, the staff at the counter and some nurses have an unprofessional attitude, most of them are racist towards Latino people, today I saw an unacceptable treatment of the woman who is at the counter in the ophthalmology area, she refused to make an appointment with my mother, with an unacceptable attitude and it is a general problem of the staff who work in the counters to make appointments and serve the public. I hope this improves because this can lead to a bigger problem since I am not the only one who feels this racist and unprofessional attitude of this staff.

  • 1/5 Sam 9 months ago on Google
    This facility is the absolute worst. The staff is truly unprofessional and the bathrooms are filthy! My mom is a patient and after 1 day I needed to get her out of there!!! This location needs a full revamp!! The media needs to be alerted 📢

  • 1/5 Amiran A. 7 months ago on Google
    I would rather perish than ever be taken to this place. In 2012, my grandpa came in with pnemonia, they took cat scan, which then was sent to CHINA to be read..... let that sink in. Altough, the nurses on the floor were so sweet and absolutely caring, the whole experiance was SCARY i thought something can happen to my grandpa, and always mentally carried with me certain place rather stay far away from .... this place is scary from start to finish .

  • 5/5 Jenesia F. 6 months ago on Google
    The radiology staff took excellent care of me from start to finish. They were professional and courteous. Not at all what I expected. I was pleasantly surprised.

  • 1/5 eric V. 4 months ago on Google • 2 reviews
    The worst hospital I have ever been to Hospital should be shutdown . Went in by ambulance for seizures I have, was put in a hallway for 2 days. Told nurse I had to use the bathroom and she paid no attention to me so as I lay there all dirty in the bed for 6 hours.Old Man on a bed next to me got up and smacked me across my face no one did nothing to help me. With all the officers and staff around me someone should have done something to help me. My wife called the hospital to find out where I was and she was told I was not there, come to find out they had me admitted under the wrong name.
    7 people found this review helpful 👍

  • 1/5 Ciarra W. 1 month ago on Google • 1 review New
    My experience was AWFULLL , I got in a crash and was sent to the hospital at 1 I’m now leaving at 6:30 for BACK PAINN . They took 4 hours to give me tynol and I been complaining since 1 then told me the doctor was coming to talk to me which he never did . I was sitting down crying for a whole hr and nobody seemed to care WORST hospital ever the nurses don’t care they brush you off whenever u have a question don’t go there . Please shut down this hospital it’s not good for the community
    1 person found this review helpful 👍

  • 2/5 Bettye P. 3 weeks ago on Google • 1 review New
    Understaffed, overwhelmed doctor's and nurses with attitudes and no nurchuring or empathetic qualities.

  • 1/5 NURBANU B. 1 month ago on Google • 1 review New
    THE WORST HOSPITAL IN NEW YORK, IF YOU WANT TO GET OUT OF A FAMILY FAST. LEAVE HIM AT THAT HOSPITAL. THERE IS NO COMMUNICATION BETWEEN NURSES, THE DOCTORS DON'T CARE.. THE VENTILATION SYSTEM IS OLD, ONE ROOM IS COLD AT 40 DEGREES AND THE OTHER ROOM IS AT 80 DEGREES. ON A COLD COLD NIGHT AND ON A HOT HOT DAY, IMAGINE SOMEONE WITH HIGH PRICE. THEY LEAVE PEOPLE IN THE CLOTHES JUST TO COLLECT THE INSURANCE.

  • 1/5 miaa d. 1 month ago on Google • 2 reviews New
    i hate this hospital my father passed away in here 3 about to be 4 years ago and all his belongings that he had was stolen (his phone and more)

  • 1/5 james l. 1 month ago on Google • 2 reviews New
    Horrible , very unprofessional Staff doesn’t interact with patients well , will have you waiting 3+hours , Highly Not Recommended


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