NYU Langone at Trinity image

NYU Langone at Trinity

Medical clinic

😠 Just came back from an appointment that left me feeling uncomfortable and very emotionally hurt. Dr. Erica Dun is very rude and it truly through me for a loop since the first time I met her for an appointment she was soo nice. I tried to ignore her behavior and give her the benefit of the doubt, but... People often mention doctor, time, patient, told, insurance, appointment, staff, visit, Langone, exam,


Address

111 Broadway 2nd Floor, New York, NY 10006

Website

nyulangone.org

Contact

(212) 263-9700

Rating on Google Maps

2.80 (119 reviews)

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Featured Reviews


Frequently mentioned in reviews: doctor (14) time (13) patient (13) told (12) insurance (12) appointment (10) staff (10) visit (9) Langone (8) exam (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Amaka E. 2 years ago on Google
    Just came back from an appointment that left me feeling uncomfortable and very emotionally hurt. Dr. Erica Dun is very rude and it truly through me for a loop since the first time I met her for an appointment she was soo nice. I tried to ignore her behavior and give her the benefit of the doubt, but by the end I just couldn’t wait for the appointment to end. Doctor and patient relationships are a vulnerable interaction, but some Doctors seem to forget that. I was on the verge of tears by the time I left. Take your time and health concerns somewhere else.
    10 people found this review helpful 👍

  • 5/5 Tayo A. 3 months ago on Google • 150 reviews New
    My review is specifically for Dr. Lippitt, whom I've seen for about 5 years. She is wonderful--always punctual, thorough, caring, very smart, compassionate, and up to date on the latest medical research. She has caught issues before they became a problem. I will continue seeing her as long as I can. The office is modern and check in is easy. Support staff are not super friendly or polite apart from the phlebotomists, but luckily I barely interact with them because of the self check in.
    3 people found this review helpful 👍

  • 1/5 Ruiyuan M. 11 months ago on Google • 5 reviews
    The quality of service is not consistent. I had good experience with NYU Langone at Trinity sometime, but my recent experience was not pleasant. This practice billed my routine physical exam at different code and charged me $700. It should be $0 out of pocket. I clearly booked with them for routine physical exam and have the evidence of that. After 8 months of the original visit, it took me more than 1 month and a few hours try to correct them. Not very helpful. I do not know what the doctor was doing. Surprise bill!
    5 people found this review helpful 👍

  • 2/5 Zac Z. 10 months ago on Google • 4 reviews
    This review is specifically about the pediatric orthopedic center. Pros: Doctor was professional and very efficient. Wait time was not unreasonable. Waiting room had books for the kids to read. Cons: The nurses and especially the woman named Patricia at the front desk were entirely unprofessional. When I entered, Patricia didn't even look up, and after a full minute of standing there I called for her attention, which seemed to annoy her. Despite calling in and being told my insurance would be accepted, then scanning in my insurance card at the kiosk, then giving the insurance card to Patricia to manually input, I didn't find out until after my child's X-rays that they didn't have my insurance on file. I had to give it to another receptionist to input while I wrung my hands hoping the visit would be covered before finally learning it was. When I had a question about what I was signing, Patricia's response was "just sign it." After the doctor said my child needed X-rays, we were just left in the exam room for five minutes wondering if/when we should go somewhere. The doctor saw us still there and scolded the nurses for not telling us where to go. When a nurse finally came and got us, she just stood there in reception next to Patricia for 2 minutes while I stood there with my crying child waiting to be told what was going on. They finally told me to go to X-rays, then watched me struggle while I held my son and brought his stroller through the door. When we came back from X-rays, I told Patricia I was back and had the X-rays done, then sat down thinking that would be sufficient to get the ball rolling. 15 minutes later, I asked if I had time to change a diaper, and she asked if the X-rays department had told me to come back. So she hadn't even logged that I was waiting, and didn't have the presence of mind to ask me if I was waiting there for any particular reason despite there being only one other patient in the waiting room. Shortly after that exchange we were called back. While I was speaking with another receptionist who had thankfully come to assist, another patient and her dad walked out confused, asking if they still needed to be waiting in the exam room. Not telling patients where they need to go next seems to be a pervasive problem in this unit. I've come to expect apathy from medical front desks, but Patricia wasn't just apathetic, she was completely inept. She seemed overwhelmed the whole time I was there despite what I would call light-moderate foot traffic. The nurses simply need to tell people where to go and consider being a little more empathetic to the patients who aren't familiar with how things are run. In the end we got the care we needed, but left feeling like we were a nuisance to the staff, and especially Patricia, to even be there. It doesn't have to be that way.
    5 people found this review helpful 👍

  • 5/5 Jailain H. 2 years ago on Google
    The staff is very friendly, the waiting rooms are nice and clean, waiting for my appointment was quick, and the wait time for the doctor wasn't too bad, especially because the staff kept me in the loop. Bonus! They have their own lab for blood tests so when my doctor requested my blood work after my appointment all I had to do was walk down the hall and have my blood taken in 5 minutes! It was so quick and convenient! I didn't have to go to another facility or anything. I also got my COVID vaccine here and the during both shots the experience was super quick! All of my experiences here have beem great!
    5 people found this review helpful 👍

  • 1/5 Dilmurod P. 4 months ago on Google • 44 reviews
    Fire Dr. Ben Heel
    3 people found this review helpful 👍

  • 1/5 nia 8 months ago on Google • 3 reviews
    From the moment you walk inside you will see that it seems busy. Seating yourself is the only easy part here. Was called by a nurse to the room mind you all I wasn't the patient my brother was. Everything check out OK and promptly told to wait for our Doctor. Doctor Dhalla was given paperwork from my brother for him to fill out so that he may give that information to his college and from the moment that the Doctor saw his example sheet that had his diagnosis he then says out loud, "Wow all these you have all these diagnosis" then starts to ask my brother if these are all true. I found it very disrespectful that a doctor would seem to be astonished as to judge their own patient for what they have. Following this I inform Dhalla that the paperwork has to be filled out soon, as he proceeds to say that he's going to be on vacation next week, so we make the descion that we would come back possibly a day where he was busy but he had stated that it would be fine cause we can pick up the paperwork. He then leaves my brother gets an EKG as this was a physical. We ask the nurse as we once asked Dhalla what time it opens there as they answer with an I don't know??? The Ekg is finished we then are told that because he has to do bloodwork to find the lab down the hall, no escort just down the hall.... everythings all finished from then on we just go back to the front desk in order to schedule when we can come back to pick up the paperwork when we come to a good day agreement of Wednesday the 26th, as I'm writting this MY brother went to go get the paperwork to which he finds out it was never filled out, there was a whole week for this to be filled out and nothing was done, He needs this for August 1st. If you need anything done here I recommend don't.
    4 people found this review helpful 👍

  • 1/5 Alan K. 1 year ago on Google
    NYU Langone is nothing more than a criminal enterprise merely in business to make money at its patients’ expense. It’s a sick people factory that pits patient against insurance company in order to extract the highest payment despite one’s coverage. Rest assured, though, that the NYU billing department will ‘yes’ you to death while continuing to pursue its pound of flesh — and will place blame on your insurance company as they do so. They will tell you that the Explanation Of Benefits (EOB) determines how they bill you, sidestepping the fact that the claims they submit to insurance companies are incorrect to start with. You, the patient, will be left holding the bag — which is bad for your health! Their billing strategy is attrition and they will win. Avoid NYU Langone like the plague!
    4 people found this review helpful 👍

  • 1/5 Robert St. E. 3 months ago on Google • 12 reviews New
    Welcome to McMedicine: Support staff seems apathetic, ignorant of ethics, ignorant of customer service principals (which is not about apologizing for chronic F-ups). The communication system is horrid. An "urgent" nurse call back takes several days (but when you set it up as "urgent" nobody tells you that it will take days). The patient prep for use of medical equipment is lazy, incomplete and delivered without awareness of patient needs. Like a zombie). Can't get info in writing when needed. Prescription instructions are incomplete on prescription forms. --- There's more, but you get the picture.
    3 people found this review helpful 👍

  • 2/5 David R. 1 year ago on Google
    Excellent website and competent doctors in a great location. Unfortunately, the use and follow-through is poor. Doctors and staff often ignore messages left for them (including urgent messages) and fail to keep promises made on the phone. Nice cover ... bad book.
    3 people found this review helpful 👍

  • 1/5 Thomas R. 1 year ago on Google
    This is literally the last straw for the NYU Langone system. I’ve been a NYU patient for 10+ years. All of my doctors are NYU doctors, and I have used Fidelis - one of the few and primary insurance companies in the state - the entire time. Now I need an urgent care physician, and guess what - they won’t take Fidelis for urgent care. What actually is wrong you NYU and this entire completely broken healthcare system you are complicit in?? Since you’re give your patients the screw you, it’s clear that it’s time to find a new hospital system to be part of. Screw you right back.
    3 people found this review helpful 👍

  • 4/5 Kathie Lou M. 4 months ago on Google • 33 reviews
    The urgent care on the second floor is good. My primary care doc, Dr Rose is great. I miss the front desk workers. Trinity Langone brought in some sort of administrative group...not the same... Don't know where the old crew has gone. I like getting my shots there (second floor)...and the phlebotomists on the second floor are great. Had an xray done recently and they treated me like an AI concept...did not help me and talked to me like I was anonymous. Get personal please.
    1 person found this review helpful 👍

  • 1/5 Song 3 months ago on Google • 3 reviews New
    Tried to get a simple ultrasound scheduled FOR 3 WEEKS but failed. Utterly unprofessional front desk/service. I have went to their front desk and called 5 times, were told with 6 different versions about "how can I make a schedule with NYU Langone system", but none of them worked.
    2 people found this review helpful 👍

  • 1/5 Adam K. 2 years ago on Google
    Left the hospital certain that they exist only to make as much money as possible, with the knowledge that my health was fully dispensable in the pursuit of that goal. If you have to privilege to do so, find a place that actually cares about people.
    2 people found this review helpful 👍

  • 2/5 Hamston B. 3 months ago on Google • 23 reviews New
    Saw nutritionist Indrani Dhar, she was impersonal and inconsiderate. Terrible bedside manner, clearly out of touch with patients, being so old.
    1 person found this review helpful 👍

  • 2/5 Robin 6 months ago on Google • 14 reviews
    My moms appointment was at 11:30 due to traffic I called and asked should I reschedule because I wouldn’t arrive until 11:38 I was told to come anyway it was no problem . When I exactly at 11:39 I was told my 80 yr old mom would have to wait an 15 mins then 1/2 hr it’s going on and hour and she still hasn’t been seen
    1 person found this review helpful 👍

  • 5/5 Madalyn A. 1 year ago on Google • 6 reviews
    If you visiting in the city and need to have a (known) problem addressed on short notice, this is an excellent solution. The front desk, specifically Lisa, was exceedingly kind and Dr. Da Silva was quick, patient, and offered to follow up on tests after the visit. It was not nearly as complex and taxing as expected (1 hour including the walk in wait time, copay $17 and medication $7) so for that I am very grateful. If it were a more complex problem or if there had been any insurance issues I may feel differently, but as it stands I can't say enough good things about the personalities here.
    1 person found this review helpful 👍

  • 5/5 Otis o. 2 years ago on Google
    I’m really surprised about the ratings here… Maybe people are not really accessing this website to give a good rating; but I find my visits at this location to be very informative, comprehensive, professional, and customer attentive… Both front desk staff and back office personnel are very competent and friendly… My doctors have been extremely professional and accessible for many of my questions and if not available I simply find out on the website (NYU chart). I get this rating five stars because I’ve been coming here for years and I’ve never had an experience that was in anyway below par or negative… I feel sorry for the people who have given this place a little rating because they have experience something different.
    1 person found this review helpful 👍

  • 5/5 WiCheaRee T. 2 years ago on Google
    Doctors and teams are professional and polite. They are knowledgeable, caring and pay attention to details. Fantastic and trustworthy medical service.
    1 person found this review helpful 👍

  • 1/5 Marisa C. 10 months ago on Google
    I’ve been here in the past three months to see three different doctors. All three have been horrible visits. Waiting an hour to be seen. And then to meet with doctors that have horrible bedside manner (specifically Dr. Laufer, the GI doctor. I’ve never experienced anything quite like that visit with him). I’ve been a patient here for over a decade and am now looking for new providers.
    1 person found this review helpful 👍

  • 2/5 Mr X. 5 years ago on Google
    A spacious clinic but with poor service quality. Online checkin before the visit seemed to be useless, both nurse and doctor asked for the same questions I'd answered online. Cold doctor and robotic nurse did not seem to care much, and only the reception desk and the lab staff were warm and pleasant. The navigation within the clinic is difficult without clear signs.
    1 person found this review helpful 👍

  • 5/5 Yvonne W. 10 months ago on Google • 3 reviews
    I prefer seeing my doctor at trinity. They have early appointment times, my earliest appt was 7:15am & it’s perfect. It’s clean, quiet atmosphere and you’re actually seen on time. Everyone is professional so it’s a comfortable environment. I also love it’s proximity to Brooklyn so on nice days I can walk home.

  • 1/5 Hamdan A. 1 year ago on Google
    I’ve been an NYU patient for my whole life, first time at this location and would not recommend at all. I was 20 minutes late for my appointment and the doctor refused to see me and the staff said the next appointment would be for January. They were also very uncooperative when I asked for help uploading my test results to my portal.

  • 1/5 Chedly B. 1 year ago on Google
    Underwhelming experience with Dr. Nikita R. Lakdawala who rushed through our consultation and was brief in her answers. Overall, the information provided was very generic and easily obtainable online while I was looking for more specific solutions to my condition. To top it off, they charged my insurance a significantly higher fee than what many other dermatologists would charge for a consultation.

  • 5/5 Nira E. 1 year ago on Google
    Had my first annual gyno exam (breast exam, pelvic exam, blood test) where with Mariya Rozenfeld. Very kind woman. Told me everything I needed to know about birth control and walked me through the exam. Nurse was very kind and helpful as well. Very quick process. Clean and nice facility

  • 5/5 hector c. 2 years ago on Google
    Does anyone know what practice Dr. MarcAntonio moved too? Excellent Dr.

  • 1/5 Y J. 3 years ago on Google
    They are not responsible to the words they say to the patients. and there is a mess when it comes to billing. Before my visit, I called the hospital, checked do I need to pay for a follow up video visit. The lady on the line checked my insurance and told me it’s 100% covered and I don’t need to pay anything. Then I scheduled the appointment- obviously I would not do if I need to pay anything, because its just a follow up after annual check. But after the video visit I received a bill for over $100. I believe it’s wrong and raised it to the hospital. However, after a few email and calls no one is able to solve this issue. They have a record for every phone call but they just don’t want to admit the fault of their operator, and insist that I am responsible for the bill. The follow up visit was just a 5 minutes chat and the doctor said everything was fine, and it’s over $100. Ridiculous.

  • 5/5 Bogdan B. 1 year ago on Google
    I’ll always chose NYU Langone!!! My PCP retired and I was looking for one and for a referral!! Shantell the Frontdesk operator helped me to get everything done very quick!!! Thank You NYU Langone!

  • 1/5 Tushar M. 2 years ago on Google
    Reached late for my appointment by 10 mins due to train delay. Called before and they said it's fine. But after I was there, they said they can't take me. They usually make me wait for average 45 mins. Wouldn't have traveled if call center would have told me no. They said upto 15 mins delay is acceptable, while receptionist said the call center is mistaken. Disappointed by poor communication.

  • 1/5 Jillian S. 2 years ago on Google
    Terrible, terrible service. Between the ineffectiveness of the administrators to the aloofness of the doctor, it is quiet frustrating. The only saving grace is the nurse I always see when I’m there - a really nice and efficient dude.

  • 4/5 Becka N. 4 months ago on Google • 2 reviews
    The staff is always very friendly and accommodating and my doctor, Dr. Lippitt is great. Wait times are not too long. I’ve really not had a bad experience at Trinity and would recommend it to friends and family.

  • 1/5 SORNIEL D. 2 months ago on Google • 1 review New
    The worst DRs office ever.

  • 1/5 Kristin D. 3 weeks ago on Google • 1 review New
    Experience was horrible. Less than 5 minutes with PA. No suggestion of care only that a referral was needed. Three and a half weeks later still no referral received but did receive bill showing $1000 to insurance with our share due of $75 - for absolutely no care whatsoever.


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