Back in the days there was a different Site Manager by the name of Minerva Hernandez and things ran like a clinic should be with compassion and professional staff. Before she even came here this clinic was very low with patients. Then Ms. Hernandez started out reach program to go out to the streets and reach out to the people to come by and try the new clinic. Attendance went up by a lot. Nowadays this places seems to loss more patient's everyday. Doctors and staff seems to not show like they care, it's like they don't want to work.

My great grandma had a doctor here who was suppose to check her after foot surgery.The doctor told her she was fine every single week and sent her home She later passed away from a foot infection. It is all because of this doctor I lost my great grandma. This doctor was negligent and should not be doctor. Me and my family are going to sue.

This receptionist is horrible ! It took her over 25 minutes just to register me, there was absolutely no privacy , she looked into all kind of unnecessary information just to register me when I had a referral that clearly stated all of my undated information. Her monotone was terrible when I corrected her of the mis spelling of my last name which held everything up! In an extremely small waiting rooms she had you repeat the most intimate information ! Then when trying to correct her she calls her physicians and telling them in appropriate things like “she has an attitude “ just because I expressed how there’s no privacy and her monotone is horrible I’m in pain just looking for help and she made me feel like an insubordinate 5 year old. Then discussed my information loudly with her colleagues for the entire waiting room to hear her name is Leah!!!!

This facility has gradually gotten worst. When I had a child of my own in 2013, I was seeing Dr. Elina Bekker. This doctor was so rude and had zero compassion for her patients. I only stood there because it was a convenient location and I wanted to give the place the benefit of the doubt. Once my daughter was born, I had a wonderful pediatrician, Dr. Besada. In 2016, she left the practice and non of her patients were informed, we were left in the dust asking what was going on. Since then they change every single pediatrician to a family practitioner. You could never reach anyone on the phone and forget about getting any records pertaining to you or your child. A physical will take more than a month to be completed. I went recently, and it took nearly 2 hours and half to be seen. They updated their systems and use that as an excuse to get anything done. These nurses work at a snails pace. The new nurses are rude and don't want to be bothered. Availability for Doctors is basically non-existent they come in once a week and you have those who can't find parking so your 9am appointment, they won't get there till after 10am. This place is a joke. They are at a great location and I believe the community needs this, but new management is a must. Train your Doctors and don't make coming to the doctors office such an ordeal. Please don't go here. I warned you.

Very unhappy, this is not the first time I've experienced this type of customer service. Today My son went in for a appointment scheduled for 11:15am, He sitting their waiting until he fell asleep not hearing his name called (Andrea G), name entered in the system wrong.. Proper name is Andrew G. After waiting for 2 hours he still didn't get to see a doctor, was rescheduled for the next day Wednesday 06/28/17, mind you he's in pain. The service there is unsatisfactory. The wait time to see/speak to someone is terrible. You have to actually take a day off of work just to see a doctor and your appointment could be as early at 10am. Not satisfied, Annoyed

The reception is the slowest ever. They give you appointments to sit there. But the doctors and nurses are good.

15 min wait time at most always with Dr. Oksana Levieva. She has been my doctor for over a year and I think she sets the bar high for doctors world-wide with her expertise, intelligence, and quick successful diagnosis time after time. I been to her with different concerns that together made me feel physically 20+ years older. I now feel 15 years younger. She is a new doctor to this facility with an incredible super quick wait time although I would be happy waiting 3hrs for a good doctor like her. I dont understand why we expect doctors to speed through helping patients. They are not a fast food service.

This place literally saved my husband’s life! The staff there are so friendly, kind and knowledgeable. The location is accessible with a variety of other resources and doctors on site; and it’s super clean. I know people have previously stated that their experience may not have been as accommodating as mine, but that was also a long time ago- perhaps it’s under new management? it’s just hard for me to believe that the service that they received was from the same people I have been seeing.

The worst clinic ever! It’s so slow and a lot of the doctors are very dry and somewhat bored . Ugh! I’ve been dealing with this clinic for about 3 years until I said enough! GYN sucks, pediatrician sucks (try tribeca pediatrics) ! The only nice people there are the ladies in front

Desk staff is friendly and Dr. Schmidlein is very knowledgeable, patient and attentive. Glad we found such a great pediatrician.

I have never been so uncomfortable in a doctor's office. The receptionist (a much older gentleman) was making remarks about my appearance and being flirtatious and refusing to hand over paperwork so I would stay longer. I felt very violated that this person who now has all my most personal information was making passes at me. I left the office and just started sobbing because I needed to get help for my foot and I got nothing but anxiety. this appointment took 3.5 hours 2.5 to get in the room. 30 in the room and about 30 to get my paperwork so I could go

Horrible clinic everyone is rude, have attitudes and no one wants to work. I don't know how this place is open, running a business. I need to find a new dr in this area.

The people here are warm and incredibly friendly. Thank you so much for all that you do!

It was my first time coming here there is no team work, a lack of respect & the workers aren’t kind to one another. Luckily my visit with Dr.Cheung went well & the staff was kind to me. Unfortunately the medical assistant who took my blood bruised me. She had literally just finished having a verbal dispute with her superior who wasn’t quite polite to none of her employees. I know it wasn’t intentional to have this done to me but it’s a result to either lack of training & or support. You guys need each other to help both yourselves & other people who need your care. The way you guys treat each other needs to be improved ASAP.

This place needs to be shut down! Horrible horrible place to bring anyone !!! It is a hazard and a death system

Would give zero stars if I could. This place is a public health hazard. When I walked in to the initial greeting area, neither receptionist was wearing a mask - completely unacceptable in the midst of a pandemic. Additionally, the woman at the front desk was severely lacking in manners. She continued to answer phone calls and carry on conversations while I was trying to check in, even when the other receptionist told her to say that she had a patient waiting. During this time, I also noted several patients walking in without masks. When I went to the appointments room, yet another receptionist in that room was not wearing a mask. Additionally, when I addressed the lack of masks with the practitioner I was scheduled to see (Wang), she had no initial response. When I pressed further, stressing that it was a problem, she only offered a weak "sorry" and said that she agreed with me that all staff members should be wearing masks. No attempt to say that the center would address the issue. Incredibly irresponsible and unprofessional place. Will not return and would not recommend to anyone.

Ive been coming here for years with my son and year after year it gets worse and worse. The only reason I continued here was Dr.Basada (my sons pcp) was an amazing doctor .Wait time is ridiculous 4:45pm appt sitting around at 7pm with 6 people still ahead of us on a school night. Everyone here works at a snails pace. I will be switching now that my son's pcp is no longer affiliated here. It takes forever to see a doctor then another eternity to get labs drawn up and done.