the office itself is great and i never have an issue. However everytime I call, it’s an issue with the SAME woman. First of all I called once to get my pharmacy changed and she couldn’t find the pharmacy that I needed. She then proceeded to tell ME that I need to get it together. I called a second time and she was finally able to find my pharmacy. I asked if I needed a refill and she told me that I didn’t because I already had three. I go to the pharmacy… nothing (mind you this pharmacy is an hour drive because she couldn’t find the one closest to me. so i drove an hour for NOTHING). I called for a third time and she had the worst attitude telling me she didn’t know what my problem was. She said it’s probably because there was no refill and that I needed to request a refill even though SHE was the one who told me that I didn’t need to. When she was done she hung up the phone on me. Get it together. If you don’t know what you’re doing just say that. If you hate your job then quit. You don’t know what people are going through to be talking to them any way that you feel like it.

3 stars because my trips until my last one here were good. I visited July 2022 for my annual and informed the doctor I saw that I was starting to get migraines every one or two weeks after never having had them more than twice a year, and was wondering if it could be related to the pill. I was on a combo pill and she prescribed me a different combo pill. I reacted very poorly to coming off the original pill. My complaint is that estrogen is a migraine trigger and I found this out when my GP I saw months later was floored the dr here recommended another estrogen containing pill. There is at least one medical provider here who has no idea what she is prescribing. She should have recommended a POP or another estrogen free option. What else is she prescribing that she doesn't know anything about?

First time coming to planned parenthood. I can’t believe this establishment gets such a bad rep. This location was one of the cleanest nicest obgyn I’ve ever been to. The front desk staff are pleasant. Medical assistants here are thorough and know what they’re doing. The nurses seem burnt out probably from influx of patients but they are still doing their best to provide the best care. I was not rushed I was listened to and I will be making this my permanent obgyn.

I was here a long time but I will say the entire staff/team were so kind. I had to have interacted with 10 different people leading up to my surgical procedure and I was in good hands the entire time. I highly recommend this location.

The staff is really great at this location and the wait time is not bad at all. Everyone is very friendly and helpful. The quality of care is also great. The reason I didn’t give this location 5 stars is because I had an appointment scheduled and it was canceled with no call or reason given, and I had to reschedule on my own. I couldn’t get another appointment until 2 weeks later. It is also very hard to get through to the receptionist over the phone, whereas I don’t have this problem with other locations.

Super fast! Of course I had an early appointment. Receptionist told me it was going to be a busy day and from what I've read the wait can be brutal. I suggest, if you can, go in first thing in the morning. It was empty when I came in about 9am and I was done in about an hour and a half, and that included a visit with a financial counselor! New, we'll kept, beautiful place. Friendly, helpful, excellent staff. Definitely going back.

I go here for HRT, they use an informed consent model so you can get started on your visit. Everyone’s super nice and it’s overall a good experience for someone transitioning. I won’t go anywhere else!

By far the best experience I’ve ever had, the staff is so welcoming and friendly. This is my second time coming to planned parenthood and to be quite frank I was terrified to get my Nexplanon removed, never have I ever been more satisfied. These people are VERY PROFESSIONAL, and they made me feel instantly comfortable and taken care of, give these women a raise.

I had an extremely positive experience here. The clinic was clean and the staff including front desk, nurses and doctor were kind, compassionate and patient. Thank you Planned Parenthood LIC for your dedication and invaluable service to women.

This was such a clean and sweet office very professional … they are a life saver I went for iud copper they helped me I was late for appointments they still took me I am thank ful .. I am glad cause they don’t allow kids in there .. they gave me birth control right away with my insurance .

Honestly always an issue. No longer giving take home pregnancy tests but the bigger issue is I wanted to walk in and purchase a morning after pill at 640 and they said they were getting ready to close. I didn't want to be seen just make the purchase. So much for being available for women.. And stopping pregnancies.

this planned parenthood is so clean and professional. the staff is wonderful. it was my first time there. there was barely any wait time. they tell you how long you gonna be there for. they ask you your pronouns. I absolutely recommend it to anyone. this planned parenthood is the closest to me. i love it.

Friendly Welcoming Staff and They have you in and out and very good service.

Incredible experience. Doctors and staff are all great and welcoming

Had such a great experience at this planned parenthood lactation. Everyone I spoke to from the receptionist, nurse doing my vitals to the nurse practitioner, were unbelievably friendly. I’m going back here for now on. :)

Been here a few 2 years and half ago, and this review has been long overdue, this place was clean and professional. Staff are very nice. The doctors are super sweet and very helpful. I have recommended this place to others and they can say the same.

It’s a good centre and the care is affordable but their computer system doesn’t work and it has taken weeks to get a simple referral put through - meaning I shall face further delays to get seen. The appointment line is constantly jammed with an average waiting time of 30 mins and appointments are regularly booked for months out.

Trying to set a appointment and no one answering the phone wasted my time SMH.

Another great experience at a Planned Parenthood. I loved my provider and felt like everyone was very empathetic and caring. They were a bit behind schedule so my appointment started pretty late in the afternoon but the sonographer stayed a little later to do an ultrasound on me and I was very grateful. I've had some of my best medical care experiences at Planned Parenthoods (Manhattan and Long Island City locations), I highly recommend.

I am a long time donor of planned parenthood but it wasn't until a friend recommended this location that I actually visited one. The facility is clean, well kept, and the staff is pleasant. I had a very good first experience, my wait time was about 30 min to be seen by staff who took down my history and then about another 20 minutes to be seen by a doctor. I didn't mind the wait since they took their time with me. However, my recent visit left me very disappointed. Upon my arrival I was asked for my id and insurance card and asked to wait. After a few minutes the receptionist proceeded to inform me that their computer system was down and there would be a long wait. When I asked how long, I was told that there were patients who had already been waiting over an hour and I could expect to be waiting 2 or more hours. It took a month for me to make this appointment and I had to request the day off from work. No one had the courtesy to call me prior to my arrival to inform me of this delay. This showed that they have little regard for their clients. I will not be returning.

The staff is friendly but the wait is always super long. The providers are literally always "backed up" no matter the time or day. This is a consistent issue you would think they work on scheduling since they obviously can't keep up. You will literally be here all day no matter what you're there for. Overall very slow can't keep up with their schedules. Unless you have no issues with spending your whole day there I would not recommend that location.