I was admitted into the emergency department the second weekend into this year 2018 at 170 William Street New York, NY 10038 and ended up being roughed up by hospital police, wrongfully sedated, and robbed of my belongings while heavily sedated. This was this worst hospital emergency room experience I have ever encountered in my life. My moral and civil rights were violated to an extreme. When staff Sgt. Liddi was asked about my belongings on the first attempt, I was told that my jewelry was on me and that an incident report had to be filed to redeem. On day 2 when I went to file directly with him he told me otherwise, stating that he mistaken me to have 4 chains on rather the single one I arrived with. He thought I had four chains on rather one. I emphasized that was a big difference between one and four chains being on a persons neck and he stated he deals with a lot of people daily. Most importantly, he confirmed me having a gold chain on during my admittance to the lower Manhattan emergency room. Mind you, I got their at the early parts of his shift, so it would be uncommon for him to see that many people similar to myself wearing such jewelry on his or her neck. Needless to say, he brushed me off with disrespect as I demanded to file my incident report which he didn't want to do because I filed one the day prior with Sgt. Johnson. Oh yeah, Sgt. Johnson "a thirty year man on the job" who took my report and also yelled at me as he stated "your'e barking up the wrong tree" due to me filing my report other than with the Sgt. who was on staff when I was admitted. All I was trying to do was voice what happened to me as a patient due to the horrible scrutiny endured and what happened to me the night of. Truthfully, I never seen such lower tier personnel from so called hospital police staff. From a civil standpoint, their hospital police and goons of security guards should be constantly monitored to avoid this from happening to another individual. In addition, I also one to many messages with the director of security Debra Iametti and yet to this day I haven't received a call back regarding my complaint and filed incident reports. The worst experience by far and to those who are admitted beware you have been warned of the criminal acts committed against patients! Thankfully for me I have evidence and will be moving forward with a civil complaint and lawsuit for what has happened to me!

My name is Angie Leung and I would like to make a complaint on New York Downtown Presbyterian hospital. The incident happened on May 12th 2021 around 8:00pm, my daughter Jaclyn Pantojas is in the emergency room due to severe heart Palpitation, I asked to use the facility of the emergency waiting room and Officer Ledee, the security supervisor refused me saying the hospital is not a public bathroom. I explained I am an immediate family of a patient who is being treated in the emergency and he still would not grant me permission for using the waiting room’s public bathroom-telling me to go around to find a bathroom elsewhere in city hall. I find Officer Ledee; the attending security supervisor of May 12th,2021 evening INHUMANE. Please look into this hospital and alert the public, who has a right to know about hospital like the New York Downtown presbyterian hospital of these days. I’ve been visiting this hospital most of my life and never ever been treated like I was treated tonight while my daughter in the hospital emergency.

I was the only person waiting in the ER at midnight. I was registered and taken in within ten minutes. I was very impressed but once I was inside, everything started going downhill. I'm in tears from pain. I was told I would be seen shortly. But it's been over 2 hours and I've yet to be seen/acknowledged by a nurse or anybody. I'm in excruciating pain. But when I asked for help, I am told that it's really busy. I'm seeing people just hanging out and chit chatting away because clearly it's not busy. I am beginning to suspect they have actually forgotten that I'm here still waiting. Upon asking, they told me to go to a different desk but when I went to ask, they sent me back to the previous desk. This is the worse ER ever and I decided to leave. Please avoid this place at all cost of you're suffering in pain and need to be seen urgently. Just take an Uber and go to NYU ER or anywhere else really. Avoid this place like the plague.

Absolute joke would not go here. I showed up with my finger sliced open bone exposed bleeding. After 90 minutes they hadn’t cleaned or given a new bandage. I was still holding the tissue I walked in with soaked in blood. I tried asking if someone could see me after 90 minutes and they suggested I leave if I didn’t want to wait. I left and went to a different emergency room.

Informed them that I had thrown up 20 times. Terrible service. Got cursed out by a nurse. Sat for 4 hours. While it looked very calm and empty. Had to ask multiple dr.s to even have someone come talk to me. Someone came in from a fire 2 hours after we were there and they all looked like they had no clue what to do. Never come here if it’s a serious emergency.

This is quite honestly one of the worst experiences in a hospital ever. The nurses and doctors take forever to treat you, so you are better off going to another ER location. The staff seem to forget that patients are actually in emergencies when they come here and expect to be treated in a timely manner. There was miscommunication between the staff and lack communication that led to a 6 hr visit just to get a CT scan, even though there were about 3 others in the ER at the time. I often made eye contact with other nurses/staff in the ER to try and get an update and they would hesitate to acknowledge that I was present and just go about their routine. Read the one star reviews others have left and you’ll get an accurate depiction of just how poorly this hospital operation is run. Nothing seems to change provided all the feedback they’ve received from other patients bad experience. Poor leadership cannot change the lackluster culture here. Do yourself a favour and go somewhere else.

5 stars for the wonderful nurses and doctors that are in the pediatric ER . They are phenomenal and all deserve many daisy awards which I have written in about so please do not have this review reflect them . This review is for the DISGUSTING security guard who was there today at around 5:45pm from the front main emergency entrance . I came in with the ambulance and when I was discharged I got home and realized forgot my keys getting rushed out the door initially . As I returned and I am walking in … the security was yelling behind me like I was a criminal and with so much attitude trying to stop me ? … but only me while multiple people are coming in and out . I kindly explained I was there to grab my keys although I still don’t know why I was even being questioned? . This lady then began insinuating that I was lying, repeating it back to me like I was telling her something unheard of !! I could not believe this . There was no other person who was stopped with the exception of me & then the way i was pursed was absolutely nasty and unnecessary . I wasn’t running , yelling or seemingly suspicious and she doesn’t have MEDICAL TRAINING so why are you stopping someone at an ER to ask them anything anyway ? Literally all of the attention was on me like if I was supposed to be publicly humiliated . If that is the policy EVERYONE should have been stopped … And then I walked back out WITH MY KEYS after trying to confirm what the actual problem was . It was just a disgusting encounter and the only thing that makes this better is the wonderful service from the care givers there .

Pros: Extremely nice staff? They were really nice to me, patient, kindhearted, empathetic. Cons: They read my test results wrong TWICE. First, they told me everything was okay and Dr. Dalley(Or Daley not sure how her name is spelled) basically condescended me for using up emergency room services and wanted me to leave. Then, they read my tests wrong again, and began prepping me for an emergency surgery and started scaring me and telling me i should NOT leave the hospital and that this is a dire emergency. Then, they reordered another blood test, got a more normal result, and told me I should go home and still get the surgery, but that it's not an emergency anymore and can take my time picking a surgeon. For the incorrect lab results I blame the lab technician PA Minela Subasic, according to MyChart she is the person who produced *extremely* incorrect blood test results saying I had a lifethreatening condition that needed emergency surgery on, but a 2nd lab test ordered 2 hours later just to "make sure" showed that I'm actually fine and not in need of emergency surgery.

I came by ambulance because of heart rhythm issues. I got care immediately. I spent 24 hours at ER when my heart was stable and sent home with new medication. During my stay I met 3 shifts of doctors nurses and technicians and every single person was caring and professional.They have phone charging stations which is I badly needed . They gave me so much food , it was enough for 2 people. I higly recommend NY Presbyterian for any problem you have. My primary dr. also agreed with me on that I was in very good hands!Excellent hospital one of the best you can go in case of emergency. You can trust their professionalism!!!!Amazing hard working staffs!!

I had the worse ever ER experience for 14 hours due to an incompetent, rude, unqualified night shift nurse. I do not recommend anyone to go here unless you want to be ignored on the bed for 11 hours. I was admitted due to my severe vertigo and for more diagnosis. I arrived at 3.30pm Wednesday and was discharged on Thursday 5.30am. All the other doctors and nurses were helpful and took care of me, but my main nurse was not doing her job hence I had the worse 11 hours. I was not able to get her name as she did not even had the manners to introduce herself. First of all, when the shift changed around 6pm and the super helpful morning nurse handed over to her. I had to wait until 10.30pm and went up around to room to look for her. She left me unattended throughout my entire night stay, I even had to request 4 times just to get a cup of water. To sum it up, the hospital needs to improve and not to hire those type of people.

By far the best hospital I have ever been to in my life. I came in at 9 on a sat and had a bed in 30 minutes. By 12 hours I had an ultrasound of my leg which diagnosed a blood clot, a CT of my lungs which found more, a long conversation with first the admitting doctor then the on call pulmonologist when we realized it was serious then I was admitted. Yeah you might have to wait in a hospital it's a hospital. I've never had so much time talking to the doctors on staff and never have I had a better nursing team than in the er or the next few days. It's never fun going to the ER, their rating here is unfair

We went to the pediatric ER when my three month old infant son had a fever earlier this week. We are so grateful that we met Dr. Kondrich. She was extremely patient and kind - she listened to our concerns and went extra miles to help us to get the diagnosis. She was knowledgeable professional and caring. She is such a great doctor! It would be amazing if we have more medical precessional in ER like her in this world. We really appreciate all she did. In addition our nurse Hayde was also very supportive and careful! She came to help us multiple times when we needed. We definitely know that they both care about our baby to a great extent.

The worst emergency room ever. I am in here now. The doctor looks like not care anything. I don’t know who is my husband nurse. We have been told he might stay in hospital for a couple days. After 5 hours, none pick us up. Bad management. The worst choice choosing here. Un the patient room we met some good doctors and nurses, who are very caring and nice. So I gave one more star for them.

5 hours for a blood test and a CT scan. With no one else in the ER with us. I have seen the doctor 4 times in those 5 hours. The other 1 star reviews were not kidding.

This is a great hospital food & service is amazing

Something is wrong with this place. My wife spent 15 hours here. Had severe vertigo, out of abundance of caution had vitals checked, CT scan and MRI. Turned out nothing major wrong. Great. But that took 15 hours?? It wasn’t even that busy.

We came all the way from Far Rockaway to come here, at first it seemed like they were on point, but things began to change. The bathrooms were filthy isn't it still covid? The last time I check it was. Patients with breathing problems are here, they haven't heard from the doctors in hours. My sister was taking care of, but what about the other patients. Next time I will stay in the borough of Queens. Pray and stay right there.

The staff saved my life this past weekend. Norman, Fatimah, Michelle and so many others. After getting my IUD removed I had intense bleeding for 10 days after another hospital told me this was normal. I was passing massive clots and bleeding through pads/tampons in 30 minutes. They took me seriously at this hospital and admitted me when my hemoglobin level dropped from 9 (when I entered the ER) to 6 - only 6 hours later. I ended up needing 3 bags of blood. The nursing staff was by far the kindest people I’ve ever met in a hospital setting and I felt safe being in their care. They were constantly advocating for me and treating me as family. Michelle gave me a big hug after my ultrasound, Norman moved me from one end of the ER closer to his desk so he could keep a direct eye on me, and Fatimah advocated for me when my blood pressure was far too low and I started having an allergic reaction to the third bag of blood. Plus all of them kept things light and were making me laugh in the midst of a traumatic night. There are definitely opportunities for improvement, however the care and love I received from majority of the staff greatly outweighed any negative. I do believe they saved my life last weekend, my family and I are eternally grateful. Thank you for taking care of me and doing all that you do. 🤍 Katie Holian

The other reviews aren’t joking; I was told to sit in a chair and was promptly ignored for the next three hours. After asking someone if I’d see a doctor in the next hour or two, they said that they didn’t know, so I left to another ER

My nurse, Marc, was an outstanding guy, helped me all throughout my time there, made everything feel okay and was always kind to me. Even though I was sick, he made my day. Doctor Joseph Habboushe was amazing, talked me threw ways to work around my issue, and was extremely nice and always greeted me with a smile. Overall, amazing experiences at this ER!

Not 1 person at this hospital knows how to use a needle/draw blood. Never in my life had I had been poked so many times with bruises all over my arm just so they can draw blood. They also don’t let you know what they are going to do with your body and they just do things without saying, when we have the right to know what’s being done. This was the worst hospital I have ever been to in my LIFE. Would’ve rather risked my life than go to this er and spend a bill on it.

This is the worst ER. no check in system. Nurses will let you wait for hours and will pick and choose who will be checked in first. Nurses are the check in are rude I am baffled how these people are in healthcare.

He is very good that he does.

The worst ER ever. They didn’t tell us what it was going on. We came here because this was the closest one to our house. Night shift nurses are rude. I asked where I could get water for the patient. The nurse told me to go in the middle of their desk and said there was a fountain and cups. Then another nurse came off and said “what are you looking for ? What do you need?” I replied “I am getting water for the patient” She went “Which patient? You cannot just come in like that and take water” I said “look, I am sorry. I didn’t know. Your colleague told me where I can get water” She raised her voice “you cannot just come in like that and take water” I replied “I said I didn’t know because that’s what your colleague told me to do” Then I left her alone talking. Both night shift nurses and security guards are RUDE, ARROGANT, and NOT BEING HELPFUL. DO NOT EVER COME HERE even when if this is the only one nearby. You will REGRET after.

This place is the best ! I am traveling from California and woke up with extreme pain in the thigh area and was unable to walk very much because of it. Upon arriving the triage nurse took my vitals and took me inside. When I told her I had trouble walking and was in pain she got me a wheelchair and said we will figure out what’s going on. I waited for the Doctor which then came to talk to me and said she was concerned because my condition was not something she usually had seen while being an ER doctor but she said not to worry and would first start with blood work and an ultrasound of the area to see if anything abnormal would show. Meanwhile I waited for the results she started me on an IV and gave me something to try to help with the pain. All this was done within 1-2 hours which if I were in an ER in California would take them at least 10-12 hours. Although it sucks that I am on vacation with my family. I really appreciate this Hospital being quick and attentive to my needs.

Very helpful and professional staff. Was transported by ambulance, got the tests I required, and was sent home in a few hours with general care instructions. Met a few doctors, techs, and EMT/paramedics that kept me timely updated.

This “hospital” is absolutely awful. Neglectful staff, nurses who are guessing, doctors no where to be found nor do they care. I can’t even fathom how this place is still open when they’re not helping a single person that comes in. Disgusting.

Emergency room making you wait for hours. There’s only 2 patients right now and I don’t see any doctors attending my husband! If i could give a zero star that would definitely be in this survey. 👎👎👎

I attempted to visit with a parishioner and group of three other parishioners. The front door security or whoever they are were incredibly rude not just to my group but others. This is January 8th around 1:50 PM. I hope the hospital management or leadership has plans to re-evaluate their entrance protocol. Exceptionally poor and unprofessional behavior from everyone at the front.

Waited 14 hours overnight for an MRI, you’re better off waiting for the injury to heal than getting care from this place. I was told if i leave i would have to wait all over again so had no choice but to wait and was lied to throughout the whole night about when the MRI was ready. I asked to go to the bathroom multiple times and ended up risking my health on one leg going to the bathroom because no one ever came. I even asked for a blanket multiple times to no avail. My roommate came to bring me food other necessities and they told him he can’t come in and they can’t bring it back? I get being busy, but no excuse for the way this place operates.

All of the staff were warm and welcoming. They made sure we had enough water, a warm blanket and food if needed. We were very comfortable with the care we received.

My sister had a procedure done here yesterday the Staff here was Amazing, very kind very accomadating. I was updated every step of the way i felt really assured baby sister was in good hands. Wonderful experience very good energy here.

I have never been treated so poorly in my life. Greeted with hostility from the second my friends and I walked in. Dismissed and mistreated on the assumption that we were "intoxicated". My friend slipped and split her chin mere blocks away and we rushed her to the nearest emergency center. Your center. Your reception staff is well versed in ineptitude and malpractice. While not a life threatening injury, the lack of empathy was palpable. And to add insult to injury, the staff berated us out of the waiting area once my injured friend was inside. I revised my review and opted to delete the picture of the young gentleman that treated us so poorly. I will treat him with the kindness he lacked. Don't come here!

I came to this ED in the middle of the night and had a very bad experience. There was no sense of urgency whatsoever. It was as though they had zero resources in the middle of the night. The only pleasant part of my experience (hence two stars over one) was my nurse. He did a great job checking in on me throughout the night. The doctor, on the other hand, was not as good. He discharged me with a useless prescription since his overall conclusion was incredibly wrong. He told me to go to a different location (with more resources) if I got worse. This hospital shouldn't have an ED if they can't offer the necessary support within the department. I get it was the middle of the night, but I also know that on-call doctors exist. In the end, I did get worse but refused to go to another Presbyterian location. I chose Mount Sinai and ended up being hospitalized for several days. Yes--my issue was that bad. Even the Mount Sinai ED was able to bring in specialists in the night. My Presbyterian ED doctor completely overlooked so many red flags. I'm so glad I went to a different hospital in the end. I can't imagine how much worse it could've been if I had trusted this doctor.

The receptionist who works at the front desk is unstable. He was extremely rude and condescending when I asked a simple question. There was no empathy or kindness at all and he made a stressful situation even worse.