Featured Reviews


Frequently mentioned in reviews: hotel (25) room (20) stay (14) Broome (11) staff (11) location (10) breakfast (10) front (9) night (9) desk (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 fellaball 9 months ago on Google
    HORRIBLE EXPERIENCE After spending two wonderful nights at the hotel Nine Orchard, we headed to The Broome for the final two nights of our trip. (We like staying at several different places in order to experience different neighborhoods.) When I tried to open the front door of The Broome to check in, it was locked. There was a tiny sign that stated the manager was away. I looked through the door and did not see anyone. My husband and I waited on the street, in the rain, and then tried the door again five minutes later. The door was still locked, the sign was still posted, yet the manager was working at the front desk. I knocked on the door, and he came down a very steep flight of stairs to let us in. (The stairs are very difficult to manage with luggage.) I asked for the restroom while my husband checked us in. I was directed to the basement, where upon arrival, I was hit with an incredibly dank, musty, moldy smell, and numerous air fresheners attempting (but not succeeding) to cover the smell. I became worried; however, we had plans, so left our luggage at the front desk (our room was not ready yet) and headed out. When we returned that evening, we received our bags and were directed to our room, ROOM 35. Upon entry, I experienced a horrendous smell, and again, the smell of air fresheners/severe cleaning products. The room had off-white, wall-to-wall carpet, heavily worn/stained. The room in no way resembled the photos online. The bathroom was equally shoddy. Inside of the shower, rather than a bath mat, the hotel had lined the floor with textured shelf liners (the kind you would line your kitchen cabinet with, so as to not chip delicate wine glasses.) The bed was uncomfortable and the linens did not seem clean. The pillows were low-quality. In a corner, a huge mirror took up a ridiculous amount of space. We had had a very long day--therefore, my husband fell asleep while I went to talk to management. I expressed my intense displeasure. The person at the front desk said the manager was gone for the night, but that he would leave a message for him. I was unable to sleep the entire night because of the smell. In the morning, puddles remained in the courtyard area (tiled floor) which made it very slippery. These puddles could have easily been cleaned up in a matter of minutes. We entered the cafe for coffee; it was incredibly hot (this on a very cold day). The hostess offered us boiled eggs and smoked salmon. The idea of food that had been sitting out, unrefrigerated, in a broiling-hot room was not appealing. At the front desk, we were greeted by the same manager from the day before, and the person I spoke with the night before. Neither asked how were were or seemed concerned for our well-being. I repeated our displeasure to the manager; he was defensive, acknowledging that Room 35 was in need of updates and repairs; however, "due to COVID, we haven't been able to make updates." In that case, The Broome should not charge boutique hotel prices for Super 8 rooms! (We paid over $600 for the room.) The manager offered to look for a different room at The Broome for us; I thanked him, but expressed that we would be checking out instead, and would like the second night taken off the bill. He refused, and we were charged for two nights. Long story short, after numerous phone calls, it took mentioning opening a PayPal card dispute to The Broome to get them to refund our money for the second night. The money was returned to our account 30-45 days after our stay. This required numerous hostile phone calls with Broome management. In sum, BEWARE! The Broome boasts a nice location, but in exchange one experiences horrible accommodations, poor customer service, and monetary loss. Online it looks like a nice place; don't be fooled. If you want a sleepless night and extreme frustration, this is the place for you! Otherwise, head to Nine Orchard, where for the same price, you can experience exemplary service, beautiful architecture, and spotless, charming rooms.
    3 people found this review helpful đź‘Ť

  • 5/5 Alana L. 2 years ago on Google
    Highly, highly recommend the Broome for a peaceful and Covid-safe stay! In the best location in the heart of soho, with delicious free breakfast and coffee/drinks, lovely staff, unique interiors and design - it ticks all the boxes! We stayed at the Ludlow hotel this same weekend and it paled big time in comparison. Will be back!
    2 people found this review helpful đź‘Ť

  • 5/5 Courtney B. 7 months ago on Google
    Stay here. We spent 3 nights, and with the exception of a series of fire alarm malfunction that was an unexpected middle of the night disruption, it was exceptional. And even with the unexpected 24 flight workout at 1 am, it was exceptional. The location is perfect, especially if you like to walk, wander, and explore. If you need the train, there are stations super close. If you don’t want to leave the hotel, they have a great bar and a restaurant that serves tasty food. But why did you come to NYC and book a room in Chelsea to just stay inside? You didn’t. So don’t. The king city view is perfect for a couple traveling with a reasonable amount of luggage for several days. We never felt cramped. These aren’t sprawling Midwest type rooms, so if you need to bring 6 suitcases and throw all of your stuff all over the place to feel fulfilled, you might feel cramped. There are drawers and open storage space under the bed, plenty of places to keep stuff out of the way. The shower is wonderful, great pressure and very quick to warm up. The view is stunning. Get a room with a view. The staff was incredibly friendly. The front desk staff was great at all times, but especially during the fire alarm silliness. They handled a difficult situation with kindness and grace. And they offered fair compensation for the inconvenience. The stay was the best we’ve had in NYC. Stay here.
    2 people found this review helpful đź‘Ť

  • 1/5 Felipe Alfaro S. 10 months ago on Google
    We booked four nights at this hotel based on photos that we saw on the Internet. But when we arrived there, and checked in, what we found was completely different. The room was not at all like in the ads. While the photos did show a bright and spacious room, the reality was different. So we decided to leave the hotel and search for another property at the last minute. The Broome hotel charged me for one night, even when we left and didn't use the room at all. The Broome hotel has refused to reimburse. Outrageous. I have never had such a bad experience like this.
    2 people found this review helpful đź‘Ť

  • 5/5 Matthew 3 months ago on Google • 364 reviews New
    Lovely boutique hotel situated in a nice area-lively-with shopping nearby. Rooms are well appointed and larger than expected and than most boutique rooms in the city. Bathroom is large-comes complete with all your travel needs (toothbrush, mouth wash, shave kit, soaps/shampoo/conditioner/body lotion/hand sanitizer). It’s the little things/touches, that make this hotel stand out. The courtyard is lovely-especially at Christmas as they have a large tree in the center. Breakfast-this is where the only negative comes in. While breakfast is a lovely spread-al one needs-and good strong coffee-the breakfast attendant is rude, grouchy, and inattentive. To start, I always inquire if cafes are serving a local coffee, when asked, she couldn’t understand what I meant. She ended up shoving the coffee bag in my face. For you coffee lovers out there, Yes, it is a local NY coffee bean. She had an air of arrogance and left tables dirty after patrons left-she was quite busy on her cellphone most of the time. It was very much like a grab-n-go, help yourself. I have no idea what the purpose of her being here was-and she certainly did not assist or help anyone that was trying to enjoy their breakfast. No offers of refills-you have to walk up and ask for another coffee-she rudely barks “how you want it”. Her attitude is quite contrast to the front desk who was pleasing, helpful, and gracious. Breakfast-coffee-is the start of your day-It isnt great to start out with someone that is rude and negative, ruins your whole day. It is obvious she does not want to be here and hates guest or hates Americans-I am not sure which it is-but it was an obvious attitude. I wont remove a star from my review for this-but hope management reads this and rethinks their breakfast staffing.

  • 5/5 Polina 3 months ago on Google • 38 reviews New
    I’m extremely thankful for the outstanding service at this hotel. The staff, particularly Emma, went above and beyond to help us with a parcel we left behind. They efficiently arranged for it to be sent to the correct location. Emma’s regular updates and easy communication were especially impressive. Thank you very much!
    1 person found this review helpful đź‘Ť

  • 5/5 Thomas H. 10 months ago on Google
    Nice stay. Friendly staff. Clean rooms. Great location. Quaint cafe with good breakfast. Breakfast selection is small and the same every day so if you stay for multiple days it might get a bit boring. Arely is awesome. Would come back.
    1 person found this review helpful đź‘Ť

  • 3/5 Kapil K. 3 years ago on Google
    Small hotels are infinitely more interesting than the large chains. The less than 5 stars is because of churlishness. Threadbare staffing. I get that. It’s tough times. But when I come for breakfast and there’s no one in the kitchen and no one at the front desk and no one answers the main phone number- someone didn’t show up at work. And not acknowledging that or responding to it is a lack of class. The hotel was good in other ways. But not responding to a customer issue shows lack of training and standards
    1 person found this review helpful đź‘Ť

  • 5/5 Matthew G. 1 year ago on Google
    Wow. What a great hotel. Super friendly helpful staff. Well taken care of. Great coffee, espresso and breakfast. Highly recommend! We would definitely stay here again. Came with the kids too!
    1 person found this review helpful đź‘Ť

  • 5/5 Jimmy S. 1 year ago on Google
    Wonderful boutique hotel. Staff was nice and very helpful. We really enjoyed our stay. Would highly recommend.
    1 person found this review helpful đź‘Ť

  • 5/5 Astrid H. 1 year ago on Google
    Immaculate and peaceful hotel, with subway stations nearby and super friendly staff that makes you feel like home, which is not common at NY.
    1 person found this review helpful đź‘Ť

  • 5/5 Irma L. 1 year ago on Google
    A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend!
    1 person found this review helpful đź‘Ť

  • 5/5 Jack B. 7 months ago on Google
    I had a wonderful experience at the Brooke Hotel. Friendly, helpful staff. Really cool courtyard and cafe. Room was very clean. Amenities. Location was awesome.
    1 person found this review helpful đź‘Ť

  • 5/5 Frederik R. 1 year ago on Google
    Very nice and cosy boutique hotel! They try their best to make your stay awesome.

  • 5/5 Alishah M. 8 months ago on Google
    Perfect spot to stay on our girls weekend trip! The service was excellent, the room was cozy and the breakfast was fantastic. The courtyard was breathtaking. We hope to return again one day soon.

  • 2/5 Anne S. 6 months ago on Google
    I had wanted to stay at this hotel for years based on the photos and reviews, so decided to splurge for my birthday paying 600+ for 2 nights. Upon arrival I was very disappointed to find my room, supposed to be a suite, was small, dark, old and in need of repair, with worn out bedding and mattress, a musty bathroom with clogged plumbing, and NOTHING like the photos online! The photos on the website must be from 10 years ago because my room looked nothing like what is advertised on the website. During my stay I checked the "hotels tonight" website, and the room that I paid over $600 for was listed for $360! I asked the front desk if they would price match and refund part of my money and they would not. This being said, the location is still amazing and my favorite in the city, so that made up for some of disappointment, but honestly I didn't want to spend anytime in the hotel which is tragic considering the price I paid. It's definitely not worth the high price tag at all. I would really appreciate some type of refund considering these issues.

  • 2/5 Al L. 8 months ago on Google
    very small rooms limited. stayed here and ended up checking out and still got charged for it. Bedding was thin, room had odor, window is very high like a cellblock. good location 3 star property price does not equal the benefit here. staff would not refund checked out afternoon.

  • 5/5 Jeff 2 years ago on Google
    An upscale, quaint hotel experience. We picked the perfect place for our short stay located within walking distance to all the SOHO and Village shops and restaurants. Grace was a fantastic host! My daughter loved the chocolate croissants and fresh fruit each morning. Only recommendation is they stock a few more morning bakery items.

  • 5/5 Alvaro C. 1 year ago on Google
    Amazing hotel. Perfect location and spectacular service and amenities. All of that plus it’s beautiful and chic European inspired design make this hotel a Soho gem!

  • 5/5 patricia m. 1 year ago on Google
    Amazing and comfortable. The room has all the amenities such as good soap, lotion, shampoo and cream rinse. Terrycloth robe and slippers as well as Q tips, toothbrush, and toothpaste. Would stay here again.

  • 5/5 Zoe P. 1 year ago on Google
    Amazing hotel! Convenient location nestled in Soho and an absolutely beautiful European atmosphere. Food was also delicious, service was great, and the rooms were cozy yet chic.

  • 5/5 Daniel Samir H. 1 year ago on Google
    Very nice boutique hotel in the heart of Soho. We stayed in the penthouse room and enjoyed the terrace included. Breakfast was qualitatively very high but could have more variation for travellers staying a week. The staff was friendly. Overall, I would highly recommend the hotel.


Call (212) 431-2929 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

New York Marriott Marquis image
1
New York Marriott Marquis
Hotel
Contemporary lodging opposite Times Square, offering a bright revolving restaurant & event space.
4.40 (13.7K reviews)
New York Hilton Midtown image
2
New York Hilton Midtown
Hotel
Polished convention hotel with dining, bars & a fitness center, plus 151,000 sq ft of meeting space.
4.10 (10.1K reviews)
Sheraton New York Times Square Hotel image
3
Sheraton New York Times Square Hotel
Hotel
Genteel quarters in a polished hotel with a modern restaurant, a library bar & a cafe, plus a gym.
4.00 (9.8K reviews)
The New Yorker Hotel image
4
The New Yorker Hotel
Hotel
Relaxed quarters, some with balconies & city views, in a ritzy 1920s hotel offering 3 restaurants.
3.90 (9.7K reviews)
The Manhattan at Times Square Hotel image
5
The Manhattan at Times Square Hotel
Hotel
Polished hotel offering streamlined rooms & suites, plus a marble-clad lobby lounge & a gym.
3.10 (8.1K reviews)
Last updated:
()