1/5 fellaball 9 months ago on Google
HORRIBLE
EXPERIENCE
After
spending
two
wonderful
nights
at
the
hotel
Nine
Orchard,
we
headed
to
The
Broome
for
the
final
two
nights
of
our
trip.
(We
like
staying
at
several
different
places
in
order
to
experience
different
neighborhoods.)
When
I
tried
to
open
the
front
door
of
The
Broome
to
check
in,
it
was
locked.
There
was
a
tiny
sign
that
stated
the
manager
was
away.
I
looked
through
the
door
and
did
not
see
anyone.
My
husband
and
I
waited
on
the
street,
in
the
rain,
and
then
tried
the
door
again
five
minutes
later.
The
door
was
still
locked,
the
sign
was
still
posted,
yet
the
manager
was
working
at
the
front
desk.
I
knocked
on
the
door,
and
he
came
down
a
very
steep
flight
of
stairs
to
let
us
in.
(The
stairs
are
very
difficult
to
manage
with
luggage.)
I
asked
for
the
restroom
while
my
husband
checked
us
in.
I
was
directed
to
the
basement,
where
upon
arrival,
I
was
hit
with
an
incredibly
dank,
musty,
moldy
smell,
and
numerous
air
fresheners
attempting
(but
not
succeeding)
to
cover
the
smell.
I
became
worried;
however,
we
had
plans,
so
left
our
luggage
at
the
front
desk
(our
room
was
not
ready
yet)
and
headed
out.
When
we
returned
that
evening,
we
received
our
bags
and
were
directed
to
our
room,
ROOM
35.
Upon
entry,
I
experienced
a
horrendous
smell,
and
again,
the
smell
of
air
fresheners/severe
cleaning
products.
The
room
had
off-white,
wall-to-wall
carpet,
heavily
worn/stained.
The
room
in
no
way
resembled
the
photos
online.
The
bathroom
was
equally
shoddy.
Inside
of
the
shower,
rather
than
a
bath
mat,
the
hotel
had
lined
the
floor
with
textured
shelf
liners
(the
kind
you
would
line
your
kitchen
cabinet
with,
so
as
to
not
chip
delicate
wine
glasses.)
The
bed
was
uncomfortable
and
the
linens
did
not
seem
clean.
The
pillows
were
low-quality.
In
a
corner,
a
huge
mirror
took
up
a
ridiculous
amount
of
space.
We
had
had
a
very
long
day--therefore,
my
husband
fell
asleep
while
I
went
to
talk
to
management.
I
expressed
my
intense
displeasure.
The
person
at
the
front
desk
said
the
manager
was
gone
for
the
night,
but
that
he
would
leave
a
message
for
him.
I
was
unable
to
sleep
the
entire
night
because
of
the
smell.
In
the
morning,
puddles
remained
in
the
courtyard
area
(tiled
floor)
which
made
it
very
slippery.
These
puddles
could
have
easily
been
cleaned
up
in
a
matter
of
minutes.
We
entered
the
cafe
for
coffee;
it
was
incredibly
hot
(this
on
a
very
cold
day).
The
hostess
offered
us
boiled
eggs
and
smoked
salmon.
The
idea
of
food
that
had
been
sitting
out,
unrefrigerated,
in
a
broiling-hot
room
was
not
appealing.
At
the
front
desk,
we
were
greeted
by
the
same
manager
from
the
day
before,
and
the
person
I
spoke
with
the
night
before.
Neither
asked
how
were
were
or
seemed
concerned
for
our
well-being.
I
repeated
our
displeasure
to
the
manager;
he
was
defensive,
acknowledging
that
Room
35
was
in
need
of
updates
and
repairs;
however,
"due
to
COVID,
we
haven't
been
able
to
make
updates."
In
that
case,
The
Broome
should
not
charge
boutique
hotel
prices
for
Super
8
rooms!
(We
paid
over
$600
for
the
room.)
The
manager
offered
to
look
for
a
different
room
at
The
Broome
for
us;
I
thanked
him,
but
expressed
that
we
would
be
checking
out
instead,
and
would
like
the
second
night
taken
off
the
bill.
He
refused,
and
we
were
charged
for
two
nights.
Long
story
short,
after
numerous
phone
calls,
it
took
mentioning
opening
a
PayPal
card
dispute
to
The
Broome
to
get
them
to
refund
our
money
for
the
second
night.
The
money
was
returned
to
our
account
30-45
days
after
our
stay.
This
required
numerous
hostile
phone
calls
with
Broome
management.
In
sum,
BEWARE!
The
Broome
boasts
a
nice
location,
but
in
exchange
one
experiences
horrible
accommodations,
poor
customer
service,
and
monetary
loss.
Online
it
looks
like
a
nice
place;
don't
be
fooled.
If
you
want
a
sleepless
night
and
extreme
frustration,
this
is
the
place
for
you!
Otherwise,
head
to
Nine
Orchard,
where
for
the
same
price,
you
can
experience
exemplary
service,
beautiful
architecture,
and
spotless,
charming
rooms.
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