We were hopeful about our stay. We paid a pretty penny to stay close to time square. The hotel lobby is pretty and the room looked nice until we were freshening up and there were knats in the shower. So much so I too pictures and went to the front desk to get a different room. The gentleman that was there the first night was kind. He moved us to an upgraded room; however, in this room there were loud pounding noises which was a absolutely unacceptable especially considering that we have a baby. We let it ride. The day we check out we call down and attempt to get bell hop to get our bags, they didn’t come. So my husband takes our bags down and the bell hop says “I let you do it yesterday and now you taking food out my kids mouth; next time that cart won’t be able to help you.” Then he refused to take the cart to our car for which we parked valet everyday and locked the ramp so we couldn’t take it. Then we requested the And then after he clearly made a threat, we called the manager which then proceeds to justify his behavior. They still proceeded not to help us with the bags. This was absolutely the worst customer service experience we have had. The amount of disrespect was beyond unacceptable.

The room itself was alright. Very small and dark with windows facing a wall. It was disappointing to pay over $330/night for no light or view, but I suppose this isn’t uncommon in NYC. It’s a very basic hotel. Nothing impressive but clean. Housekeeping tidied our room each day and gave us clean towels. I’m giving 1 start because my iPhone charger went missing from my bedside after housekeeping came through one day. Shocking! We looked everywhere thinking maybe they had unplugged it and put it somewhere else, but nope, it was nowhere to be found. It made us uncomfortable leaving stuff around for the rest of our trip. I talked to the front desk 3 times and finally got put through to their security, who showed up with a random iPhone charger saying I had left it in the hallway. This was a lie… I didn’t leave the room with my charger. Someone took it, and they returned another charger which, for all I know, was from the lost and found. It was a bizarre explanation they gave but I was glad to have a charger for my phone. Beware! Lock everything in your safe that you don’t want to lose… We won’t be returning for this reason.

I've stayed here multiple times, have had a decent experience - it's close to my work, and since I do a lot of travel it's pretty convenient. I do love the bar area; there's great service there. The biggest issue I have is once you're no longer staying there you're no longer "there problem." I called for a simple request - asked for a copy of my folio. The woman at the front desk couldn't be bothered to email it to me. She sent me on a wild goose chase to literally just get a simple piece of paper emailed to me. Still haven't gotten it. I only write this because if you travel for work and you have to deal with T&E reporting then just make sure you leave with everything you need. It becomes a major time suck for such a simple request.

Wow. Wow. Wow. It's been a while since I've been this impressed with a hotel like Westgate New York Grand Central. The interior common spaces including the lobby, quick take-out store, and the bar downstairs are all beautiful. The rooms are a pretty decent size and the bed is very comfortable. If I could shout from the rooftops my approval of this hotel, I would.

Fantastic stay! Customer service is best I’ve found in NYC (here at least once a month). When it was raining I was offered an umbrella, went to heat my coffee in microwave, they took it from me to steam it. Above and beyond at every interaction. The room is adorable and so well thought out. Closet with shelves, well lit room and spacious by NYC standards. Old building means nice thick walls for a great night of sleep. I hope to return soon.

Surprised my mom with a trip to New York and stayed here. Very clean, nice staff and the hotel's history, renovations and ambience were a plus! The rooms did not have carpet which to me always feels cleaner. The bar area was adorable and the bartenders were great. We were leaving late on Sunday and were able to leave our things at the hotel so we could explore with carrying all that. Staff was very helpful with recommendations as well as with transportation suggestions back to the airport. My mom and I are big on walking and found it to be convenient. We hope to be back! Thank you!

Highly recommend! My husband and I stayed here back and April with friends and loved it so much we decided to stay again during our visit last weekend. The staff both times were exceptional! The rooms were spacious compared to other hotels we've stayed at in Manhattan. The location is great because you're close to everything, but you're not in a super touristy area. We can't wait to stay here again!

Stayed here with my 12 year old daughter and we had a great stay. Rooms are updated, stylish interiors all around, courteous and helpful staff, great location and rates. We would absolutely come here again. The only negative was the water pressure in the shower is not great. But that's a tiny detail compared to everything else. Loved this hotel!

I had a great experience here. The staff was fantastic. I've stayed at many properties in NYC. When I first checked in, I had some hesitation because I could see older windows and nice, but older woodwork. I was used to staying in sleek hotels. Once I settled in to my very nice room, I embraced the charm of this hotel. It is in no way run-down. It is very pretty. It's just an older, recently renovated property. It's every hotel in Europe. I would gladly stay here again. It's in easy walking distance to Grand Central Station and Bryant park. There is also a beautiful green space with park benches at the end of the block.

What a remarkable experience. Our first group outing and Charmaine exceeded our expectations. Our group was handled from beginning to end with exceptional professional service. The hotel itself took our breath away, we couldn’t believe the greetings as we walked in to check in. Everyone was so excited to greet us and the best part was the location! Westgate New York is located in the perfect location for our group. We visited several attractions, some more than once! The Tudor city tavern in the lobby was my go to. I was able to grab a bite to eat and enjoy a refreshing drink in between visiting attractions. The Old Fashioned has the best bitters and orange twist I ever tasted! Upon entering into our rooms (Luxe Two Queens Balcony) I could smell the cleanliness of it and the freshness of the room. The beds were made up to perfection and the bathroom was spotless. I stepped out in the hallway as housekeeping passed by to ask for extra towels and the housekeeping lady greeted me with a big smile and asked how my day was going, that was a nice touch of friendliness to my day. Overall wonderful experience we will be back personally and professionally.

Was raining when we arrived (end of February). Not sure if they're understaffed or what but no one helped at the door to carry our luggage or take them to our room while we're checking in. Must not be a thing in NY. If that's the case, then this is what sets hotels in Hawaii apart from any hotels in NYC. The hotel used to be called Tudor. They still haven't changed the sign on top of the building. The rooms are okay. The room is about the size of my home office. It's fine. The sink was clogged on the first day. Thankfully they fixed it the following day - the attendant must have noticed after cleaning the room on our first day. The hotel serves drinks and Starbucks. Location-wise this is better than anything in Time Square where it's loud and crowded; constructions going on everywhere. And the other day, there was a pro-Palestinian protest there that blocked access to a grenade that was found in the back seat of an Uber ride. The two just had to be in the same spot - if that didn't spell trouble. It's good to be sort of far from all that and be able to rest properly at night but still have access to the subway to go places during the day. Time Square can be a 20-minute walk if you're a fast walker like me; otherwise make it 30 minutes. I'm used to running and walking my dog at home. Besides the occasional rain, the weather is fine this time of the year (and this is coming from a Florida resident) I actually sweat a bit just walking back to the hotel from there. The buildings block the cold winds. If you happen to forget to bring extra clothes, there's a Gap around the corner, but of course, be prepared to pay for the paper bag or bring your own. This is NY after all.

My partner and I thoroughly enjoyed our stay at Westgate. We arrived early and asked if we could leave our bags somewhere for the afternoon, however the lady at reception very kindly said that they had a room prepped and that we could check in early. This was a major help and allowed us to freshen up before we headed out to explore. The room was lovely, nicely decorated and we felt it was a good size for the city. We didn’t hear any noise and slept well throughout our stay. When it came to checking out, all was straightforward and the hotel kindly looked after our luggage so that we could enjoy our last day in the city before heading for our flight later that evening. The hotel is in a fantastic location - about a 5 minute walk to grand central station, making getting the subway/ train to and from the airport super straightforward. There are also nearby bus connections too. Times Square and other popular locations are also within walking distance. Really glad we chose to stay here, we had a wonderful trip! Would happily return!

The Westgate New York Grand Central very recently renovated their entire property and it's beauteous. We stayed for 3 nights this past weekend and enjoyed our stay in one of their impeccably kept corner king suites. Our suite had a large balcony with expansive views of Manhattan and the East River, one of the biggest bathrooms I've seen in all of NYC with a glorious quartz vanity, a separate sitting area featuring artwork by Klimt, a writing desk, and more. It's only a few minutes from Grand Central Station and other NYC attractions, yet it's quiet and charming. Highly recommending!

Remember to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. They compare countless hotel sites and usually will have rates much cheaper than others! You're welcome :)! This resort is one of the best in the area. I've been staying here for a very long time. If you stay for a few nights you won't regret it. Loved this hotel. Very close to everything in Midtown..within walking distance. Staff was very nice and helpful as well. Rooms are really well kept. Had to wait an hour or so to get my room but staff was able to give voucher for the bar in lobby. Didn’t mind waiting as the staff promptly kept me updated and were very friendly about the wait.

Was at this hotel during a busy UN week. I was treated as good as any high profile guest. They were welcoming and happy to help with anything I was needing. The bar staff were great to chat away too about all the fun hidden gems in newyork. Price was brilliant and the room was brilliant. Small upgrade in the bathrooms would have been great but did not take away from the stay.

Loved our stay here! The staff were so friendly and lovely. We had a group booking for our wedding and all the staff went out of their way to make sure all our guests were looked after. The rooms are such a great size and house keeping came everyday. It’s such a great location so close to a lot but just perfectly away from the madness and busy crowds. Would definitely recommend and would love to stay here again in the future.

We arrived at this hotel in our car to be greeted by a doorman who immediately told us it would be $75.00 to valet park our car. I was dismayed because the website states, the parking would be included. This was one of the reasons I chose Westgate Grand Central. I had a car full of my family and my 83 year old father with me. I was told I had to speak with the Manager, I went in and spoke with Kevin. He was very helpful and had this charge removed. Keven was very reassuring and apologized for the confusion. He hen helped to assist us to our rooms and our luggage was brought up right away as well. Our stay was very pleasant. The Hotel is beyond beautiful and very clean. The rooms were very clean and comfortable. The staff was very friendly. I love the Tudor City neighborhood and I felt like a local New Yorker. The doormen were very helpful as well asking us if we needed assistance. I thought the marketplace was good option for late night snacks. I can't wait to visit New York again, My family feels the same and there is no other hotel for us but this one. Thank you Kevin and Westgate Grand Central for a lovely visit.

Overall, just ok. The good- location! A short walk to Grand Central Station and easy walk to Times Square, etc… Very friendly bar staff- for both coffee in the morning and drinks at night. Pretty good deal for a room in midtown Manhattan. However, we booked the “recently updated luxe queen room”, and if that’s the room we were in, that update failed miserably. It’s NYC, so rooms are small, but these are also outdated and felt old/dirty in the sense everything had been there for awhile - this is not your spot if you want anything luxurious. This is your spot for an inexpensive option when you don’t plan to be in the room much. The shower gel we were given in our room was half empty (I assume previously used?) and the towels had a hair on them. Small things that perhaps some can forgive, but didn’t improve our impression at all. Overall, not impressed. It was fine for a weekend stay, but I much-prefer other midtown hotels.

Awful customer service on 8/18. First, I had called ahead around 4:30 to say I would be there later in the evening and even confirmed with the woman at the front desk that my studio king room would be ready when I came.When we arrived for check-in, we were given the wrong sized room. We had explicitly requested and paid for a king room, but when we entered the bed was a queen. The front desk person at first would not admit that the room type was wrong, and even when shown multiple screenshots and confirmation emails from Westgate itself told us that our email was wrong and that all the rooms were sold out and there was nothing to do. I said this would not work and we needed a king size bed, and instead of trying to fix the problem, the front desk person had the audacity to ask me "how do you know the bed is not a king?" as if any sane person cannot tell the difference between a queen and king size bed. Then when prodded more, he said that downsizing from a king to a queen was considered an upgrade and we should be happy with the room. Another obvious attempt to act like the hotel did not mess up and with no attempt to fix anything. I was then handed to another gentleman at the front desk who tried to convince us that what we had was a custom-made king size bed and it just looks smaller than a normal king, but is considered a king only at this hotel. Another, frankly insulting, attempt to make us stay in a room that literally would not fit our needs properly. Then a manager was finally brought in after more waiting, and magically there was a room available for us. But then, when we went upstairs to confirm the room was correct, we were greeted by another person's luggage. We were given the keys to another guest's room and could have walked in on another poor person. Extremely unprofessional and quite unsafe. Ultimately we were given the keys to an unoccupied king room, and while everything else was acceptable, the trash cans in the room and bathroom had not been emptied before we came. There was no excuse for such poor service. This place gets a 1 only because of the beautiful park close by and the room view, not the hotel itself and definitely not the staff.

We stayed at the hotel Christmas Eve and Christmas Day. It’s beautifully decorated for the holidays with impeccable detail. I have stayed in many hotels and this is in one of my favorites in terms of designs and proximity to all important places for me in the city. I absolutely love the renovations and thought put into the decor while preserving its historical features. I’m giving this hotel a 4 star because I felt like the check in could have been a lot more welcoming. We were left to figure out where the gym was by ourselves. Room service line wasn’t answered when we needed help so we had to go downstairs to reception and also the rooms were on the smaller side. Would stay at this hotel again.

Gorgeous accomodations. The place has been well cared for. The staff was polite enough. (Thanks, Kevin at front desk,!) I had noticed an error from the booking site. They honored it, and made a plan to correct it. What more could you ask for?

Staff was friendly and knowledgeable about the area. Rooms were gorgeous- not sure what they were like prior to renovation, but they did an IMPECCABLE job. Comfy beds, quiet, and clean. Bathroom was one of larger ones compared with other NYC hotels we stayed at. Area was convenient for sightseeing and only a short ride uptown to visit family. A little quieter of an area, but still close to the bustle. Definitely would stay again.

The best hotel in NYC I’ve ever been privileged enough to stay at. Gorgeous building with a lot of history, and it only gets more breathtaking when you walk in – the remodeling that took place is one of a kind. High quality rooms, and high quality service. Westgate has really taken the time to take this iconic NYC property to the next level. Can’t wait to get back to NYC! Thank you for making our 1st trip back to NY one to remember!

I stayed here for a last minute trip to Manhattan. I utilized the valet parking (booked my room to include parking) since I drove and that was great not having to worry about finding parking and potentially dragging luggage a few blocks. They do allow in and out privileges but you have to pay each time but I just left my car until it was time to checkout. With covid, most of the employees I encountered were wearing masks. I'm always proactive with wearing mine either way. I was given a few options of room locations and chose one that was considered quiet since it was farthest from the elevator. I was quite impressed with the room size for NYC. Definitely enough space for me and another person. It was clean, housekeeping came each day, and I had no issues when I requested something like more towels or cups. The location was perfect for me. It was close enough to either walk or take the train to anywhere in Manhattan. I did a lot of walking which I wanted to do. It was close enough to catch a show on Broadway, visit Times Square, Hudson Yards, etc. It was nice to be in a quiet location at the end of each day. I would definitely stay at this hotel again.

Great hotel with lovely clean rooms. Had one small issue with people in neighbouring room being extremely noisy but a room swap was sorted and arranged very promptly. Allowed me to leave my bags with the staff after check out until my flight. All of the staff are lovely. Would definitely stay again!

The Westgate is a bit of an anomaly. It’s a great hotel for the price range, historic and well done in the remodel (sans some items). However, being that it’s a 4-star hotel there’s a couple of small items that should be taken care of. Detail is everything when you get to that point. The remodel kept the historic elements that I think provide character to the hotel and not some redone overdone mid-century modern concept. Whomever redesigned it did well to encompass the original elements (but refreshed). Couple things after staying for just under 10 days that I found odd. Some of the room have gaps where they placed the flooring so you can see the sub-floor underneath. Some of the room also have Murphy beds, which is just odd and uncomfortable. The connecting rooms have poor sound insulation from the other connecting room. You can literally hear moderate level conversation in your room coming from the other room, if you have a connecting from. While it’s great if you’re easedropping it’s terrible if you’re trying to sleep. Outside of that, the rooms lack a bit of ventilation probably because it’s an old building. But for people like me who are really sensitive to dust and the like (allergies suck) it’s not ideal. Everything else is pretty standard for a hotel. The turnover service, the great customer service and doorman who actually opens the door for you. I’d say to the hotel needs to work on really nailing the issues with the rooms and continue doing what they’re doing.

No parking on site. Room very nice not very big. Have to pay for better tier of wifi and it still cut in and out.

Ok hotel at best, not worth the price tag for the room and the service is mostly lacking for a "resort". Worst part is that the bar downstairs decided towards the end of the stay to start charging $3.50 for tap water or club soda from the bar... To think they charge a resort fee for a hotel with no amenities and no free water from the bar is ridiculous. Isa who does the morning shift at the bar is the most wonderful person. The front desk staff team is nice too.

A cute and cozy hotel!! Everyone was super friendly and even got us checked in early. Loved the complementary water and how close everything was. Would definitely stay here again!

Requested and paid for a King bed Deluxe room. Upon arrival of hotel and room the bed was clearly not a king. Called the front desk from my room and got an operator in another State. That made no sense either. Told operator my situation she agreed that I paid for a deluxe king room. The front desk staff advised me that in this hotel in Manhattan a queen bed is considered a King. They never tried to apologize or compensate or take a dime off the king deluxe room for a standard room. This is our first and last experience at any Westgate property

Very charming historic hotel in a great location mid-town, with lots of restaurants and shopping. Two blocks up from Grand Central, easy walk to all the sights. Quiet, safe neighborhood. Preferable to mid-town west area (Times Square, which is very noisy and seedy, in my opinion). Rooms were very nice, if a bit small, clean and comfortable. No restaurant on site, but plenty of restaurants in the area. Very nice bar and seating area. We brought our own breakfast stuff and ate there every morning. Our last night we got some pizzas and ate in the bar area. It was perfect. Staff were all very friendly.

I don’t have a single bad thing to say about this hotel. We had a pleasant stay. The customer service was top notch from each member of the staff. Small hotel so it was quick to get in and out. Everything was clean. Bathrooms, even the public ones, were crispy and clean. No odors inside the hotel at all. I did not get a chance to eat or drink at the bar but it was very inviting. I would stay here again. Not far from Grand Central Station and a easy walk to Time Square and other areas for shopping.

We stayed here and it was awesome and accessible to everything. Everyone was nice at the front desk. I love waking up with that kind of view in the morning. I would definitely return when I am in New York.

We stayed at this hotel because my friend and his family recommended it to us and they also stayed there at the same time we did. We found that our Room was perfect for my wife, my two kids and I. We were there to attend the Macy’s parade. The location was excellent since we were so close to Grand Central Station and made it easy to hop on the Subways and trains to take us to the different parts of the city and JFK airport. Rooms were very clean, and the housekeeping crew were really helpful. Ronil, Sonny and Jose at the bar were great people to talk to, excellent service and get good tips about NYC. Needless to say that bar is a gem at the hotel since in the mornings it turns into a mini Starbucks, the wife was super happy about that. Our stay made our stay so memorable, that we will be staying there once again next year. Thank you again Westgate NYC for everything. Keep up the great work !! PS- The elevators are great, super fast, hardly any waiting !!

To say that this place is amazing, is an understatement. From the doorman to reception to the room and everything in between, it was one of the most memorable and beautiful hotel stays we have ever had. Upon hearing that it was our anniversary, our room was upgraded. We had a stunning view of the river with our own private balcony. We couldn’t be more grateful. I never want to stay anywhere else ever again when in NYC. This is our place now in New York City. The hotel is the famous Tutor Hotel. Stunning! While preserving it’s historic roots, the upgrades are beautifully and tastefully done. We can’t wait to come back.

Was here for a week! Near to everything! But in a quiet area Everything was perfect! Room was very clean spacious! Thanks to the amazing cleaning lady for it Staff was always kind and present specially Chafik who was very nice and helpful, even took care of our ride back to the airport

1. Arrival: I arrived at the hotel 30 minutes before check-in time and informed the desk clerk that I weren't expecting my room to be ready but wanted to check. Surprisingly, the clerk had a room available for you. Always nice, but not expected. 2. Unpleasant Smell: Unfortunately, when I entered the room, I were greeted by a strong and unpleasant smell, which I liken to old, skunky pot, more intense than what you'd experienced in a dispensary. 3. Room Change: I requested a different room due to the smell, and the hotel staff assigned me a new room approximately 15 minutes later. However, the replacement room had some issues. 4. Replacement Room: The second room seemed smaller and located on a lower floor. It had a murphy bed, which was somewhat odd. The mattress was comfortable, but it squeaked loudly, and the bed had unusual leather arms that made getting in and out difficult. 5. Thin Walls: The most significant problem I encountered was the paper-thin walls. I could hear every word spoken in the neighboring room at a normal volume, making it challenging for light sleepers. Overall, with all the hotels available in NYC, I would choose a different one.

Gorgeous property that is located in a perfect spot to visit any part of NYC. Right next to the subway and the ferry stop is a short, safe walk from the hotel. Loved that it wasn't in the heart of the super touristy area! Clean! Great hospitality from valet to the front desk. Really everything you could want in a hotel and a superb location. You can even see the river from the balconies!

Westgate was one of the cleanest hotels I’ve stayed in at NYC. The location is great and located right next to Grand Central Station. We even felt safe walking around the area late at night and during the day, there are tons of coffee shops and stores within quick walking distance. The staff was so friendly and helpful as well. I am going to try to make Westgate our main stay when we come into the city.

My friend and I had a great stay at Westgate New York. Dennis, the doorman, was very friendly. By the second day he had recognized our faces and would go to the door when he saw us coming down the street. We didn't have much interaction with the front desk staff. Our room was small, but worked for our trip--we didn't spend much time in it. There is, however, NO sound proofing between rooms. The location was perfect and felt safe--close to Grand Central, restaurants, and coffee shops. Easy walk to Times Square, 5th Avenue, and more.

Loved our stay! Super comfy bed, great shower. I’d recommend to any of my friends! The service was great. We’d come back everyday with our bed made, and if we ever left a shirt on the bed before we left, it would be folded for us! Great hotel all around.

From the moment we arrived we were treated top notch by this professional and courteous staff! Freddie at curbside greeted us with a smile and stored our luggage quickly as it was well before check in time. Christina at the front desk was wonderful and very attentive! The bartender made a wonderful espresso with a smile. Location, location, location, we love Tudor City and access to Bryant Park. Very safe neighborhood. 10/10!!!!

This hotel is joke to say this a four star hotel is very funny. It has a terrible location, the worst service, and get overcharged and called a lyer. While also being lied to many times throughout my trip.

Customer service was impeccable! Once the staff knew your name, they used it when talking with you. The room was very clean and airy! The whole hotel was clean, including light fixtures and counters! The period paintings, fixtures and furnishings added to the ambience of the setting. We valet-parked our car and didn't have to worry about parking during our stay. The hotel was walking distance to lots of great restaurants and sites like the United Nations. We are looking forward to our return visit!

very nice hotel and very well located. the staff in the morning and at the entrance to the hotel are wonderful. spacious room ,comfortable and quiet. I take off a star just for the attitude of the person at the bar in the afternoon a contemptuous man who ignored us when we wanted to drink, after more than 20 minutes of waiting we left and we have a drink outside, another person before us had to leave his chips and pepsi because he didn't want to take it. Especially since there was no one !!the staff should be reviewed at this level because it tarnishes the image of the hotel, which is very friendly.

Very nice rooms and the whole building was very clean. Staff was wonderful to interact with as well. The location made it easy to get to Grand Central Station. Highly recommend this place!

If you think about a nice sized hotel room with a king size bed, cut that in half. Then cut it in half again. You still don't have the size, BUT, if you cut that in half again, then you'd still have a room bigger than this and the messed up part, THAT was the upgrade! Now, Westgate- YOU KNOW BETTER! I've been coming to Westgate all over the country since I was a teenager and this one, closest to home was the absurdly and absolutely the worst room EVER! You can't stay in this hotel and be anything over a "standard" sized person because you will be very uncomfortable. The room is small, the bathroom is small, the closet is small, the windows are small, the hallways slap you if you sneeze and the elevator definitely hugs you in a way you don't need it to. And for nearly $400- this is New York ladies and gentlemen. Good luck (and don't stretch too hard- you might touch the ceiling by accident).

We arrived at noon and was able to get an early check in thanks to Kevin at the front desk. Thanks Kevin for being so nice and accommodating! You rock! Concierge was wonderful as well. Always opening doors and walking us to our Uber. The maid was friendly and ready to clean and provide extra towels as needed. The hotel was amazing! I love the historic charm and feeling I got during my stay. We had a room with a balcony and the views were amazing! The hotel was located on a quieter end of Manhattan and it was the perfect getaway from all of the hustle and bustle of the city. I highly recommend staying at Westgate Grand Central! You will NOT be disappointed!

Loved this hotel. Very close to everything in Midtown..within walking distance. Staff was very nice and helpful as well. Rooms are really well kept. Had to wait an hour or so to get my room but staff was able to give voucher for the bar in lobby. Didn’t mind waiting as the staff promptly kept me updated and were very friendly about the wait.

One of the best lodging experiences I have had in NYC! The rooms were clean, the location was great, and the check in process was easy. The staff was really what made it a wonderful experience for me. Jose and Chalik who work in the front desk could not have been more helpful, they really made the experience worth while. I will definitely be staying here again when I come back to NYC.

Nice hotel with a nice history if you look into it. Relatively convenient, near grand central station for the metro. The bar was very slow though, especially for morning coffees. Was weird they have a massive Stella Artois sign yet only serve it in oversized bottles 🤷‍♀️ Room was clean, tidy and a good size for Manhattan.

Awesome stay here this past weekend! Conveniently located and attentive staff! Upon arrival we asked for a complementary room upgrade and Kevin, the front desk attendant and Dorlan, the manager happily fulfilled our requested! The bed was SUPER comfortable. The lobby was beautifully decorated for Christmas! We will definitely stay again next time we’re in the city!

Pleasantly surprised by this gem. Clean and fairly spacious rooms. Comfortable beds for sure! Drawback: no type of free continental breakfast. I appreciate a coffeemaker in the room except the one in our room was terrible. It worked OK first morning and not the second. The water discharged into cup but the coffee did not release from the filter pod and it tasted like hot water. Hotel staff were helpful. Unfortunately the woman working the bar area never wore her mask up over her mouth and nose. She kept it under her chin. I would definitely stay here again. Loved the close proximity to Times Square. I recommend Zuckers for a close by restaurant to get a deliciously authentic NY bagel.