1/5 Gene W. 5 years ago on Google
I
stumbled
upon
this
club
through
an
acquaintance.
Joined
solely
due
to
convenience
and
lounge
was
a
nice
respite
from
the
work/Finance
life.
Went
downhill
shortly
after
joining.
Service
was
spotty
at
best,
clientele
was
iffy
at
times,
and
when
these
issues
were
brought
to
"management",
they
were
downright
ignored.
To
add
icing
on
the
cake,
a
guest
of
mine
got
sick
due
to
flu
at
the
lounge,
the
attending
maître
d'
was
too
busy
drinking
and
watching
a
football
game
to
care.
I
have
already
joined
another
cigar
club
so
DM
me
if
you
want
recommendations
on
cigar
clubs
that
actually
deserve
your
money
and
offer
superior
service.
There
are
plenty
other
better
options
in
this
city.
Response
to
the
management:
Now
you
want
to
respond...
Hilarious.
I
raised
concerns
regarding
your
self-entitled
waitstaff
and
their
lack
of
service
on
many
occasions
and
the
management
didn't
once
bother
to
respond
or
follow
up.
Even
when
your
waitstaff,
who
was
far
more
concerned
with
getting
tips
without
actually
doing
their
jobs,
started
targeting
my
guests
and
I
with
unfounded
allegations,
due
to
the
simple
fact
that
he
was
too
lazy
to
serve
the
members
of
the
club
properly
and
still
felt
he
deserved
gratuity.
Not
once
did
the
management
reach
out
to
me
to
follow
up
and
see
what
was
going
on
when
I
raised
these
concerns.
My
guest
had
1
drink
elsewhere
and
had
the
flu.
Which
is
why
she
got
that
sick.
But
NICE
TRY
though
to
distract
away
from
the
fact
that
your
waitstaff
was
too
busy
watching
a
football
game
and
drinking
to
care
to
help
and/or
to
do
their
job(once
again).
But
please
keep
trying
to
justify
negligence
on
your
part.
Again,
not
one
phone
call
or
email
to
clear
up
what
actually
happened
after
this
incident.
I
wish
your
little
club
the
best
of
luck
as
you
clearly
have
zero
clue
on
how
to
run
a
member's
only
club
and
care
little
for
the
lack
of
dedication
to
properly
serve
members
that
your
sub-par
staff
exhibit
every
single
day.
As
for
the
people
reading
this
review,
I
mean
it,
please
DM
me
for
far
better
options
for
cigar
clubs
with
superior
service
that
actually
deserve
your
money,
here
in
NYC.
I
wasted
some
money
on
this
place
but
in
the
end,
it
helped
me
make
the
right
choice.
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