3/5 Ozge C. 5 months ago on Google • 62 reviews
I
arrived
at
12:38
pm
and
had
to
wait
for
a
full
20
minutes
just
to
place
my
order.
My
order
time
was
marked
as
12:58
pm,
which
was
already
a
lengthy
wait,
but
it
only
got
worse
from
there.
To
my
disappointment,
after
20
minutes
of
waiting,
I
was
informed
that
they
had
run
out
of
chicken.
This
was
rather
surprising,
as
chicken
is
one
of
the
most
common
items
on
their
menu.
It
would
greatly
improve
the
customer
experience
if
they
could
display
a
sign
at
the
entrance
indicating
which
menu
items
are
unavailable,
allowing
patrons
to
make
informed
choices
from
the
start.
My
order
for
a
lamb
roll
and
spicy
potato
chips
finally
arrived
at
1:37
pm,
which
meant
it
took
a
staggering
39
minutes
to
prepare.
During
this
lengthy
wait,
chaos
seemed
to
prevail
in
the
restaurant.
People
were
growing
impatient,
constantly
inquiring
about
their
orders,
and
crowding
around
the
countertop.
What
was
most
concerning
was
the
rolls
left
exposed
on
the
counter
without
any
protective
covering,
with
customers
standing
uncomfortably
close
to
them.
The
lamb
roll
I
ordered
was
a
mixed
experience.
While
I
appreciated
the
abundant
use
of
herbs
and
spices,
the
texture
of
the
lamb
felt
more
like
a
lamb
paste
than
actual
slices
or
pieces,
which
was
a
letdown.
On
the
bright
side,
the
spicy
potato
chips
were
enjoyable.
This
visit
doesn't
leave
me
inclined
to
return
anytime
soon.
Perhaps
during
off-peak
hours
to
give
the
chicken
option
a
try,
but
overall,
they
need
to
work
on
their
service
efficiency
and
customer
experience.