Currently here right now, the hospital is the WORST I've EVER been to. I have to be clear; there are a few doctors and many nurses and nursing assistant who I would consider nothing short of perfect. The reason this hospital is the WORST is because of a few nursing assistant, nurses and doctors. Certain doctors want to test theories out on you then make you wait in pain when it doesn't work. Nursing assistant like to stalk your room when your in the bathroom. I know Joe has a lot going on right now but before you build anything else here you need to make sure patients are treated better.

0/5 stars. I took my mom to the emergency room the week after thanksgiving due to a diverticulitis attack. She was stuck in the hallway after being admitted for two days and was surrounded by other very, very sick people. It was inhumane. I understand that hospitals are understaffed, but what I don't understand is that she was without a pillow, water, food (that she could eat), and did not receive her IV antibiotics and other supplements in a timely manner. A lot of nurses were just standing around and acted annoyed if we asked for something as simple as asking WHERE we could find a pillow, not even if they could bring it to my mom. This is what our very expensive healthcare pays for? Despite being very understaffed, the nurses were hanging out at their main station right next to where she was (again in the hallway) and they were loudly talking about their patients in an incredibly disrespectful manner. HIPPA who? The first doctor we saw after waiting about 6 hours told us without any tests that she probably had cancer. They did not (according to her actual doctor) administer her CT scan correctly. The rest of the doctors who saw her were clearly eager to perform surgery and did not provide any advice to assist in her recovery. There was 0 follow up after she finally went home.

This has to have been the absolute worst experiences I have ever encountered at a hospital. Emergency room with over 24 hours in the hallway being moved from place to place and having to over 10 hours for results. The service here actually makes me want to move back to NY. My wife came and needed an MRI yesterday at 3pm. It took around 30 hours to get one. Now that the MRI was completed over 2 hours and no information on the results. Said that have no idea when the results would be ready. Could care less if you were waiting for three weeks and wouldn’t even give us to code to set up Mychart. Staying the only way to get that information is once you have been discharged. Dr. Kitari was an absolute nightmare with no consideration, or understanding for patient care. Guys please for your own self respect try and find another hospital for care if you can. The hospital culture doesn’t care about good patient care and for over 24hours my wife had to wait in a hall way for a possible strake scare. Disgusting…

I went to ER on November 25 2023 in extreme distress Pain in stomach area. I was taken in right away Nurses ,staff, Dr. Steven Kong and all the other Dr's were exceptional, professional courteous and knowledgeable. I had a major surgery the next Day and was admitted. Unfortunately ,my diagnosis shocked me but saved my life.I was treated excellent and was attended to my every need emotionally and physically I want to thank the entire staff truly appreciated and am currently being treated. I would rate this facility the best in NJ. Generations of my family have and still get treatment here. This facility ranks #1 !!! I Again want to thank each staff member who was involved in my treatment from the bottom of my heart for going above and beyond truly appreciated Thank you, Nanci Xheraj and family God bless you ❤️ 🙏

Thats a good hospital. I have been there many times due to different illnesses over the years. Every time I would get a relatively fast, quality care. All the staff was professional, kind and compassionate most of the time. People who write bad reviews should understand that staff works under enormous pressure and you shouldn’t expect a flawless visit every time you come. This people do their best to help you and many others who are in line.

Reading all the one star reviews clearly shows that there is a deeply ingrained systemic issue going on, not just in this hospital but the healthcare system in the U.S. in general. Every response to the reviews are also automatic, disingenuous and will fall on deaf ears. Healthcare in this country is not getting better. I don’t fault the staff at all. They are clearly understaffed and overwhelmed. The ones who helped me were trying their best. It’s really the system which unfortunately will not change. My mother was left on a stretcher for 10 hours. She came in for high blood pressure and left the hospital still with high blood pressure. Can’t make this up. When we finally received the discharge papers, I waited another 15 minutes for a wheelchair that never came. I carried my mother on my back and walked across the medical facility to an elevator and into a parking garage uphill to get to my car. Nobody, not one person asked if I needed help or provided me with assistance. The ER literally looked like a war zone. We fell between the typical excuse of “it’s because of the shift change” that we weren’t attended to sooner. The “baton” is never passed on to the next shift and so what you get is miscommunication and the need to reiterate your requests and concerns multiple times. I feel sorry for the nursing staff, patients and everyone in between. Nobody deserves to be treated in this manner or work in these conditions especially in the richest country on earth. But alas, it’s not about health care it’s about the bottom line.

My wife went to emergency room at 10am with stomach pain, and for 6 hours she was waiting in a chair, no even a pill for the pain and when a nurse finally went to check her, she complained about the long wait and the nurse rudely said I'm checking you now. After all the test the doctor said that need surgery by 8pm, I went to the waiting room and the doctor called me to tell me that surgery is done and someone will take me to her, three hours later no one came so I went to the reception and they called the nurse station and they told him that the visit time is from 8am to 8pm. I could be waiting all night and no one said anything, is too sad that this places do whatever they want and never get accountable for what they do.

If you want to be billed for unnecessarily long stays while they keep pushing back whatever tests they tell you are needed, then you are in the right place. You cant get an answer from anyone there and unless the patient has a family member advocating for them, good luck accomplishing anything at all. I thought it would be the best place for my father, suffering from a brain tumor, and i can honestly say it has been a horrible experience from start (october) until now. I would not recommend this hospital at all. I am not sure others are better but i know this one is awful. Its a joke reading all these bad reviews while whomever is answering them saying they care about the patient experience, blah blah. No one cares. There are some good nurses there who ate lovely and caring and definitely good doctors but the overall bedside manner and administration is a horror show. At this point we are thinking there is no way dad is going back there for treatment even if they recommend it. They are HORRIFIC.

It was absolutely the worst. 1. After deferring their offer of induction, they said that I needed to see a doctor and then left me alone. Me and my parents waited there for several hours (morning-late afternoon) without eating, but in the end, we couldn't see the doctor for more than 6 hours. 2. Almost 10 different people(crazy, right?) had to undergo an internal examination(within few hours), and in the process, my endometrium was damaged and, Eventually, I had to receive Pitocin, and Even, at the end, they burst the amniotic fluid WITHOUT my consent. 3. The location of the painless injection(Epidural) was wrong, so the anesthesia did not work properly, and because the medical staff couldn't figure it out properly, it took a lot of time and I had to insert a urine line THREE times! 4. They couldn't find the blood vessels well and didn't draw the blood properly, so there was a huge bruise (something I rarely see in other hospitals). 5. The facilities are outdated (Attached photo of the torn sofa) and even the shower room only had hot water so it could not be used. I informed everyone who came to my room, but the person in charge only came to check it at night, and their promise to fix it the next morning was also not kept. 6. Despite multiple mentions that I didn't need help with breastfeeding (several people including my mom have already taught me), she put on gloves and touched my breast and nipple (why?), and apologized only after I started to get annoyed. (I was already very uncomfortable.) 7. I called and asked for someone to take care of my baby while my family was away for a while + I had an issue, but the nurse in charge came late and said, 'Why can't you see the baby? do you need a shower? need to pee? need to poop? After asking rude questions, she repeated the unbelievable rude word again ‘Don’t you have to watch the baby alone when you go home?’ SEVERAL times she said the same before taking the baby out. I did not want her to take the baby out and reported it to the hospital. The hospital was telling mothers to request babycare "at any time" if needed. 8. Almost everyone had rough hands. And some medical staff ignored the fact that I was sick. Some even verbally ignored me. After hearing about my job from the doctor, a medical staff apologized to me. I don't know how such rude things can happen in a row!!!!! I felt disrespected and will never use this hospital again and would not recommend it to others. There were kind and nice people, and there were people who came to congratulate me on the news of the baby's birth, but it's also true that I had the worst time ever. [addtional]Two more things! The elevator was not working so I couldn't go up to the recovery room! I gave birth in the delivery room in the early morning and was not able to go up to the recovery room until almost evening. So we were not cared for. And when the injection was given, the one of nursery care staff didn't care baby even though baby cried so loudly that the baby almost had a seizure. But, another staff in the same situation, hugged and comforted the baby to make baby stop crying. (After COVID-19, babies are not cared for in the nursery room, but are cared for directly by mothers in each recovery room.) I hope the quality of service improves in all aspects.

I am presently in Hackensack hospital, and this has been the worst experience of my life. This place is total chaos. It takes hours to get any issues resolved. Short staffed in all departments. I'm very unhappy with the level of care received here all around, and with the doctors too. I'm being discharged while I am still very sick. My health issues have not been resolved with any clear answers, and I still have many unanswered concerns. The doctor just repeats the same thing over again, not taking me seriously. Do not come here for care at all. This hospital went completely downhill. Complete chaos and confusion from day one. I will never come back here again... ever! Total lack of communication, and way too crowded. A terrible level of care received. I'm leaving here more swollen from fluid retention then to begin with, a bad leg infection, severe breathing difficulty, and blood pressure not completely regulated. I was in congestive heart failure upon arriving. I should not be discharged yet while im still in this condition. Do not like Dr Seci who was treating me at all! Worst Dr. ever!!! And patient experience does nothing to help.

Gave birth to my daughter at Hackensack. Great experience! I moved from NY and did not know which hospital to choose. So glad I chose this one. The medical staff here are excellent… A+!!! Great bedside manners. They are attentive and thorough. They went above and beyond to make me feel safe and comfortable. Also the food is delicious and you have so much to choose from. I mean tender steaks served with broccoli and mashed potatoes! This is NOT your ordinary bland and boring hospital food. You can’t go wrong when you choose Hackensack.

My visit to this emergency hospital was very satisfactory. The staff were very professional and helpful from the moment I arrived until I left for home. My surgical procedure was done quickly and carefully (a big thank you to the team of doctor Daniel E Mansour and to all the nurses and all the staff for their beautiful care). I felt very attended to and followed their instructions to the letter for a successful recovery. The accommodation was also excellent. The room was spacious, clean and comfortable with all the amenities. The doctor was very communicative and was keeping me informed throughout the procedure. I am thankful for the excellent service and attentive staff. I felt truly safe and secure during my stay. This hospital is definitely my number one choice for emergency visits.

Had a partial nephrectomy here 11/23/22 under my doctor Michael Stifelman. Had major complications due to no fault of my doctor but my body as I had 11x tumors removed that were large ended up spending a few days in the ICU than on a regular floor for monitoring. During my time in the ICU with getting blood transfusions and also with blood pressure issues the ICU nurses Mekedo, Rachel and Colleen were amazing and very caring always helped me. When I got transferred to the 9th floor for care before being discharged the nurses Kayla, Amanda, Jessica , Jennifer , Dean and Arlen. Always made sure I was comfortable and always took into account of my concerns. I used to see doctor stifelman when he was in New York I paid out of pocket to have the best insurance so I can have him as my surgeon. The food here was good but very plain which is to be expected. When moved to the 9th floor I had my own room which was fantastic for the amount of pain and issues I had during and after surgery. Didn’t have any issues with this hospital the only thing negative per say was that once admitted to the 9th floor I was unable to have two people in the room at the same time, Along with no one could stay with me overnight as have incredibly bad anxiety. the other thing was there was two people that came around taking blood pressure and I had asked them for help a few times as I was unable to bend or move normally or get out of bed and they just gave me an attitude and a problem. Overall I recommended this hospital .

This review is very late but I only have positive things to say about the hospital. I gave birth 6th of November 2022, and the care was amazing, the nurses were nothing but sweet and attentive, and my birth experience it’s self was peaceful and a blessing, I got an epidural and everything went amazing after that, I stayed for two days after birth and i was well taken care of, every staff I had was sweet and my nurse Alex, I think that was her name was the best of all, she was so sweet and down to earth. Omg and the Italian sandwich from the cafeteria was so good, I still think about it till this day, would definitely go back for any medical treatment.

The Drs and Nurses are fantastic. The personal at the emergency room desk are absolutely the worst. They make decisions on people based on the way they feel that day. No compassion, no consideration and they must be the least intelligent personal hired. The staff in there are terrible and should work for a taxi service

I do not give 5 stars to anything unless it is truly amazing and perfect but this place is close. They saved my life three times now. The staff has been friendly each time. This most recent trip blessed me with nurses like Alex in telemetry, and Karly and Pasang in the St. John building. I was also blessed with aide such as Kya in St. John and Natalia in telemetry. I wish I wrote down the names of all the angels that took care of me. This place is great

What an absolute amazing hospital I was treated for a broken hip on 1/18/24. All of the staff are incredible the food is amazing and the hospital room . Was called the penthouse and it lived up to its name. Thank you for everything you did for me I am truly blessed to have been taken to y'all . God Bless 🙏

My son was released with broken ribs, a broken back and a broken leg where the bone is not even set when the orthopedic said he was not supposed to be released from the trauma unit. Dr. Jamshed A ZUBERI never even seen my son and discharged him when he was scheduled for surgery and now he can’t get his surgery because they don’t pay any attention in that trauma unit! Now we have to get surgery approved by Workmen’s Comp. so my son just has to sit there in pain with a broken ankle cannot take care of his one-year-old daughter, or anything! The worst experience I’ve ever had with A hospital besides another Hackensack Meridian in Holmdel, with my five-year-old son. Sat there for 2 1/2 days waiting for a room and then all the sudden he’s getting discharged! January 18 update, Tyler still has no idea what to do about his leg still laying around in pain with unset broken bones. The bruising on his leg is continuously getting worse. Now there’s bruising on his ribs that looks worse than it did. Come to find out, there was no concussion protocol either. They said his head is clear but his vision has been blurred and he’s been repeating himself. Hackensack University Hospital spent all kinds of money redoing the building, but still don’t care about the patients. Being that they prematurely discharged him I can’t even bring him somewhere else without Workmen’s Comp. approval. I guess Hackensack University Hospital, Hackensack, New Jersey doesn’t make enough money off of Workmen’s Comp. cases so they patched him up and sent him out the door. January 21 eight days after my son‘s accident Hackensack Meridian still has no answers for him. He still sitting at home with a broken leg. Waiting for Workmen’s Comp. to help him get his leg fixed.

Came with my fiance by ambulance this morning. No wait time thankfully which is amazing!! However they said that's not always common. We've been here 3 hours and took the actual doctor an hour to come in. Mind you he's in for lack of breathing and it was at a 82 when it should be over 94/95 at all times. They finally gave him oxygen and it went up over half an hour. A student came in and asked questions, then the doctor came in and asked the same questions. They seem to get you in. Make you wait. Then finally see you and rush you out as quickly as possibly. I will say they are all extremely pleasant and professional. It's about a 7/10 on cleanliness. There was urine on the bathroom toilet when I went to use it. Honestly the nurses run the hospital and if they had the ability to just write on a pad of paper a script they'd be better then any doctor. I'd say Morristown is the hospital to go to if your able to choose. They are all around a 10/10 In every area.

My 2 month old baby got rsv and was having a hard time breathing. I brought him to the emergency room here and upon arrival went straight to take his vitals. Within minutes we were already in a room and seen by a doctor. We were admitted for two days so they could provide respiratory support and monitor him. Every single staff member was extremely friendly and caring. I never felt worried or like the doctors weren’t listening. Hopefully we won’t have anymore hospital visits but if I ever need to go to the hospital for any reason I will be coming back here. I highly recommend coming here and especially if it is for your child.

My father recently did a bypass at this hospital. It turned out great doc. Feraz is an excellent surgeon and the nurses and staff are so helpful professional and friendly. James, Kathleen, Alexa and Tess made my father feel at home the whole time. 👍🏽 To all helpful staff thank you for caring.

(Edited) Horrible pre surgery experience. We were called to come in earlier (we arrived at 12:30 pm) and had us waiting for more than 8 hours to finally go into the OR for surgery. What was odd is that the nurse that day told us that she didn't understand why they called us to come in early when they were already backed up since 10:30 am. Original surgery time was 3:30 pm and my boyfriend didn't go into the OR until 8:30 pm. The reason for this as we were told is because they are understaffed and not enough people to turn around the ORs. Surgeon and nurses were great thou! Always kept us posted of what was going on and really took good care of my boyfriend after the surgery. New Pavillion is beautiful! A good solution would be for the admin and scheduling stuff to communicate with each other and if you have only 5 people on staff that day, do not over schedule the amount of surgeries. The patient experience suffers.

This was the absolute worst experience I’ve ever had at a hospital. I was experiencing fluid build up and went to the ER. They did a CT scan and found a significant amount that was alarming so they admitted me and said they needed to pump me with antibiotics just in case there was bacteria growing in the fluid or an infection occurring. I had no fever or signs of an infection otherwise. I was, however experiencing sharp pains in my back and lower abdomen. I spent the night on a stretcher in the bright, noisy, hallway area of the ER admissions. The staff surgeon came to exam me and ordered a test area to be drained for a culture. I was finally transferred to a regular floor after 20 hours in the ER. The continued to pump me with 2 strong versions of antibiotics twice a day. The next day they took a sample of the fluid from my upper stomach. When I asked the Intervention Radiologist if he was going to drain the rest because I was in pain, he said the doctor didn’t give him the order to do so. He proceeded to place a JP drain at the site just in case more wanted to drain from that area. I then needed to wait for the culture to come back 3 days later. Meanwhile I’m still experiencing the pain and discomfort from the fluid. After the 4th day in the hospital I asked if they were going to remove the fluid. The surgeon said no, you don’t need it. Just wear the binder we gave you and the swelling will go down. She then said, “but if it continues to bother you, you can always come to my private office and we can drain it for you.” I found that statement to be very unnerving. It was completely unethical! You don’t want to drain me in the hospital, you want to drain me in your private office and charge me insurance company your personal fee. I spent 5 days in the hospital with no relief for the reason I came. The culture came back negative. I was pretty much overdosed with antibiotics every single day for a just in case and no attention given to my initial complaint. My IV sites on my arms kept burning causing the nurses to need to change the location of my IV. My veins are very small and hard to stick. The burning was so unbearable at times I wanted to rip the entire line out myself. They explained that the specific antibiotics were extremely aggressive and burns many people. But again, I’m still receiving it after a negative culture. I had to beg to leave so many times. They always kept finding reasons for me to stay… another CT scan, I may die from infection if they don’t check other things, etc. If you have good insurance, please beware! They will keep you and make up reasons why you should stay. I wasted 5 days with loss of pay on my job. So frustrated and disappointed in the entire experience. There’s so much more to this story, but I’m long winded enough. I still have this JP drain that they will not remove without the surgeon’s order. The surgeon refuses to give the order because I expressed my opposition for seeing her after my hospital stay, simply because I don’t trust her and feel that she doesn’t have my best interest as a patient. ***UPDATE*** I had it removed and felt 1000% better! So happy this horrible experience is behind me. I’ll never recommend this hospital to anyone.

They don’t do anything to help patients. Don’t take anything serious and brush off what a patient is telling them. Supervising doctor is always on cellphone and a complete jerk has no regards for others and how they are feeling. Nurses had no clue on how to place an IV I was poked 5 times. Was here for 8 hours and nothing was resolved. Staff needs to due better.

Longest wait time ever!!!!! Emergency room the guy to check in gives attitude I don’t get it your there to help if you don’t like your job look for another profession. Some nurses in the emergency room are rude and others are nice and try to help as much as possible. Even if they can’t they are nice and not giving attitude even though they are tired and overwhelmed. They can’t give my mom pain meds because notes say a doctor have to see her but waiting 2 hours and not even a nurse has seen her. Ridiculous!!!! she could have something burst inside her with the amount of pain and disease she has . They have to change!!!!

Worst experience visiting a hospital I’ve had. My Dad was seriously ill and every time I went to visit, the staff at the front desk had terrible attitudes. And it wasn’t just one person. Every time I visited they were just completely nasty and showed zero sympathy for the people going visit sick loved ones.

I went to Hackensack hospital for the first time for sever tooth pain. No emergency dentist or my own would see me due to it being Thanksgiving weekend. The staff and doctor were extremely helpful and so nice. They were organized and I was in and out faster than any hospital I have ever had to ho to. Amazing group of people

If you care about yourself or your family members, DO NOT go here for care. I was forced to take my 80 year old mother here last week because she was in respiratory distress in a subacute rehab facility in a nearby town. I've only ever taken her to Englewood Hospital before, so was disappointed that we couldn't go there, but understood that the nearest facility made the most sense given the circumstances. WRONG!!!! This facility was downright negligent. They left my medically fragile mother on a stretcher in the hallway for over 18 hours -- only moving her into a separate section and room when I called the "patient experience" office to request assistance. There were so many people in that hallway with no masks or half-worn masks INCLUDING QUITE A FEW OF THEIR OWN ER STAFF MEMBERS!!!! You could go in with one problem and leave with a more serious one! My mother, for example, tested positive for COVID yet they had her in the hall next to people with ankle injuries, etc. Didn't even tell us she tested positive. Doctor told us she had bacterial pneumonia. She ran out of oxygen 6 times during her hallway stay -- no one was checking that except ME. One of the times I I asked for a new tank the nurse decided it was more important to talk to a coworker for 7 minutes than for my mother to have her oxygen. UNBELIEVABLE. I could tell you 20 more stories of my experience, but I think you get the point. I had her transferred to Englewood as soon as I could (which sadly wasn't for 26 hours after our arrival.) If you land there, I hope you get Clarissa in section B. She was the only bright spot. Or call Harry in Patient Experience because he got results. God help you otherwise. If given a choice, go to Englewood. 1000% more professional and compassionate.

I want to take a moment to thank Hackensack Meridian. My father was Diagnosed with Covid-19 being admitted on 12/26/21. He ended up being intubated on 12/29/21. This was a scary time for my family and I. However, Hackensack staff, from Social work to patient experience, to the nurses doctors and so on. I do understand the level of stress having to help with such critical patients as well as be there for the families. Hackensack medical staff not only helped my father be part of the 20% survival rate (what I was told from a staff member) but kept a positive attitude in regards to being able to keep my family and I level headed and positive. We are undeniably grateful. I would call so many times a day to get an update and would get a nurse when I could. I never pressured the situation because of the constant chaos. The nurses never made me feel like I bother them or even stressed from my million phone calls. On behalf of my family and I, we THANK YOU HACKENSACK MERIDIAN (4PW, 3PE, 4ST. John). He is continuing to recover as his physical therapy starts in a few days and we are so pleased with the service and unconditional love during treatment not only for my family and I but mostly for my father! #YOUGOTTHISDAD4-1

I took my wife for Pre-op testing to 20 Prospect ave, the intake person, Dominique Schultz was rude, unprofessional, instead of handing back the documents, she threw them on the desk, instead of asking to sign on the electronic pad, she just said "sign" without pointing or showing the pad, she was taking a picture of my wife and i was to her right, she told me "move, you're in the picture", no people skills whatsoever, the hospital should re-evaluate this lady being at the forefront of their business.

This is not a safe hospital for no born Is Citizen and green card holder with a foreigner accent, my mental health was in danger because of the staff accent bias, more then once.. My experience at the hospital led me to feel I am less then human.They underestimate our medical answers over our accents, as if we are criminals. On top of accent bias, they can't provide enough food for people on a plant-based diet and will charge us even after keeping health human beings against our will, with no sleep and no food. My family and I have filled many complains trough the years and we have no feedback . People with accents are not criminals, we do not have a language barrier, we pay taxes and high insurance, we deserve equal treatment, and as far for plant-based meals, everybody should have that option.

I have no other words to describe the staff here other than INCOMPETENT. I love my doctor here so much, but I've finally decided to find another one, because they've managed to get my billing incorrect EVERY. SINGLE. TIME. Starting with just inputting the wrong insurance number multiple times, sending in the wrong code, etc. I only go for my regular check ups, but I seem to be endlessly on the phone with them. They have zero desire to help you out and are incredibly rude. It's such a shame because my doctor was fantastic.

If I could give this place 10 stars I would. I’m a Cancer Patient & Came here while visiting from out of state & ended up needing a blood transfusion. Every single person from security, to registration, housekeeping, every nurse and both Drs I seen were very friendly & compassionate. Nobody snarled at me for living life and traveling while in treatment. In fact they gave me so many recommendations of where to visit in the city. The ER was very busy but they ran the place efficiently! To think I almost didn’t come here specifically because of others ratings is a shame. If I lived in the area this would be my go to!!!

Had a pleasant experience in the emergency room. My husband went in for bad pain in his neck and the nurses and doctors were so thorough in trying to get him out of pain. The nurses were extremely pleasant and professional.

They said the pregnancy test is not as "sensitve" as the one's in the store, and almost harmed my first pregnancy by putting my under a CATSCAN & Giving me medication that i did not needed! This is my LAST TIME going to this hospital! I went because I was experiencing some cramping that seems to be abnormal at the time, and vomiting. So I rushed myself to the ER. After being admitted , this nurse was going to give me an injection. She wasn't even going to explain to me about what it is for and so I had to decline because NOBODY talked to me about the pain i was going through until after, long story short, they gave me an ultrasound that I had to request first before going under the CAT SCAN because they wanted to do a cat-scan on me first, but because it was a long wait after waiting 5 HOURS TO GET SEEN , i told them lets do the ultrasound first , went there and they seemed to see nothing but as I was talking to the lady about my period it clicked to me that I am actually late on my period, however, they didn't see anything, later on they claimed that they seen some type of cyst. The guy who took me to the ultrasound room had picked me up to go do the catscan so as we were heading over there I was asking him questions like hey did a pregnancy test tested positive because I think I may be late on my period, so he told me if I was pregnant I would not be able to do the CATSCAN. At that point, i knew something was off plus I was already irritated so i told them to take me back to the waiting area and give me my discharge paper, cause i realized that the cramping and vomiting could be a sign of early pregnancy later on that night I went to rite aid and got pregnancy tests, and guess what, I TESTED ALL POSITIVE. So the next day I called the hospital and they told me that the pregnancy test is not AS SENSITIVE AS THE ONES IN THE STORE!!! So you MEAN TO TELL ME THAT THE ONES IN THE STORES ARE BETTER THAN THE ONES YOU HAVE IN THE HOSPITALY?!?!?! Thats crazy because you could of caused some time of trauma to ky unborn, this is my first child and to diagnose people faslet and give them treatments that they probably shouldnt get during pregnancy is wrong so Hackensack Hospital invest in some better pregnancy test and leave the dollar ones at the dollar store where they belong

I was admitted into this facility in October of 2023 for an infection in my jaw due to a dental mishap. They assessed me in the ER, and admitted me. The doctors worked hand in hand with the dentists and oral surgeons there to resolve my issue the best way possible, and they did exponentially well. I can’t thank the staff enough. The nurses were prompt, attentive, caring and professional, as were the doctors and dentists/oral surgeons. I would absolutely recommend this facility to anyone that is having any medial or dental issues. Top notch facility.

This is the 2nd time in 3 weeks my husband has been rushed to the ED & is in ICU. The doctors and especially the nurses are absolutely wonderful. They're very attentive & caring. I can't understand why the low rating. The billing dept is not a reason to give the hospital itself to get a bad rating!! Family has been here multiple times in the past 20 years & had nothing but excellent nurses & assistants!!

This hospital gets 2 stars. The rating system is 2 stars for medical care, and -3 stars for the amount of people they have answering their phones to pay the bill. I have literally called 10 times in the past week to get on a payment plan. No answer! But, I got a threatening letter to be put into collections if I didn't pay in full in 10 days. They also don't follow the given that if you make a minimum payment you have 30 days to be put into collections. According to the letter it is 25 days. They must be really losing out to all the fake names into the hospital that they need to stick it to the people who are honest American's who are trying to do the right thing.

I am not sure why this place ratings is low, is a very good hospital and I received the best care possible. First time when I was hospitalized for a pregnancy complication, second time when I gave birth to my daughter and third time just recently for surgery. The nurses there are the best. They make you feel so comfortable and they are so helpful. A big shout-out to the nurses and doctors there!!!!

Taking my mother here for cancer care, it started off great then the reality set in. It honestly reminded me of timeshare sales. As in bait and switch. As in horrible experiences. As in regretting I brought my mom here for ‘the best care on the planet’ for her condition. I personally go to the VA for my care, and while there are many knocks against that organization, they at the very least try to treat their patients with not just the best medical care they can, but also with respect. Not here. You never know what to expect at any time. But you can expect a downhill ride as far as quality and professionalism of care. And if you ask for customer service reps so you can at least voice your concern, you seem to get a very corporate-sheened response that produces zero change.

We were supposed to do this review a while ago but the day after our baby was born we were informed that she had a high level bilirubin and had to be admitted in the NICU, we were both worried because we had very little understanding but that will be another awesome review. October 4th 2021 my wife went into labor at approximately 3am, the receptionist, security guards and nurses were very friendly and courteous, the doctors were awesome also. The main nurse in the delivery room was nothing but amazing , it was as if we knew her prior to coming to the hospital, her name is (Heather Miha).From the moment she entered the room and started interacting with us our fears and nervousness suddenly started to disappear, she made us feel very comfortable, she constantly assured us that everything would be fine, she had us cracking up for the entire time, while my wife was having contractions she comforted her and talked her through the pain better than I could ever had done, two hours after taking the epidural she told my wife that she was fully dilated, my wife then started shaking uncontrollably , she didn’t know why she was shaking and couldn’t stop herself and she began to think something was wrong with her but Heather reassured her that it was normal and helped her to calm down while the doctor was on her way. Heather, on behalf of me, my wife and our baby girl we would like to thank you for turning our nervous uneasy experience into one amazing, exciting event and helping us being less frightening especially for my wife, today our daughter (Madison ) is 3 and a half months old and we just want to let you know that we appreciate your kindness and your amazing energy, we will be back soon 😂 May God bless you and thanks for making our first baby girl’s entry into this world amazing .

I have Covid-19 and my throat was inflamed and unable to talk, swallow or even breathe well. I went to the ER and in a matter of 6-7 hours of the treatments to take effect. I got my voice back and the ability to swallow , breathe good and eat again. I’m so thankful. Thank you so much 🤍🤍🤍 plus I was able to go home. I will be forever grateful to the team and Komal Patel my RN.

All I have to say is, I came in for heart palpitations due to SVT. A large amount of stress can trigger it. They ran test but I felt I was not seriously. Then when it was time to leave. They gave me my discharge papers and told to sit in the emergency waiting lobby for my ride. As I was sitting there, I was told this was the area for COVID patients. So not only did I leave untreated or medicated I left now with covid. JERSEY SHORE MEDICAL HOSPITAL...they are on the money. Better care at that hospital.

My mom had to stay here recently for stomach pain.After deciding surgery was too strenuous for her due to her age she had to stay for 6 days to receive antibiotics and fluids.I felt 99 percent of the nurses and the nurses aides did not want to be there.There were about 3 people who assisted her who were kind and helpful.I was very disappointed at the level of care for the prices they charge.Also the phone didn’t work so we couldn’t order her meals and they never fixed it they kept saying it wasn’t their job. The people who worked the hardest were the cleaning people.Hopefully will never have to go back.

Mother in law in for stomach spasms and pains. Cat scan and other tests reveal inconclusive results. Many doctors and staff do not communicate with each other. No direct solutions for any one except for exploratory operation which she would not survive. End result after 5 days is to send home with pain killers No help at end even on discharge to car. The hardest and nicest working people there were the cleaning people. This hospital has gotten to big and poor patient care. Very sad.

I have been patient here for more than 15 years.. when it was a really good hospital.. last time I was here they gave me a prescription from another patient and today I went and they didn't hand me a sandwich when I said I was hungry.. not only that they also made fun of me on that and on the parking pass when I ask.. very unprofessional. This place keep going down.. whats gonna happens the 3rd time if I decide to come ? Working lots of immature young people and doctor very unprofessional also.. 1 star for my visit today. You guys such more

I had open heart surgery on 12/22 which was failed after two months caused me heart attack on 02/23. Before the procedure I asked about the caliber of the grafts would be the same as arteries and surgeon said yes , after the failure they told me targets were poor. The same reason which I asked before the procedure. Why they don’t know that before. I strongly believe it’s mistake. Hospital never apologize , I am just 47 and they gave me regret of my life which is hard to forget. NOTE: I have sent several emails, no action was taken. i am asking the questions now if you can answer 1.After the procedure i was told everything went well as planned , when it was failed they told me my targets were poor. why they did not know that before and they said everything went well and never told me they rupture my artery during dissection. My chest bones heal abnormally, i have lots of bumps on my sternum

The absolute worst service. Do not recommend at ALL. NO ONE will contact you on how your family member is doing. Even when they jotted you down as the main point of contact, not once have myself nor any direct family members received a phone call. Instead we are asking for details in how our dad who was diagnosed with cancer is doing and the doctor is never available to meet nor provide direct details on the status of the issue. Nor is the staff helpful in trying to get any details/ a contact for how treatment is going. It's ridiculous the run around we've experienced, given the number to the cancer area and then directed back to a social worker and staff that DOES NOT PROVIDE ANY LEVEL OF CARE but most importantly no details. How is it possible that a patient that is in extreme pain can be discharged any moment and NOT ONE family member is informed of a date or time or range of time that the patient will be kicked out of the hospital. If just being informed on where things are and how treatment is going is something that you would like, if you'd like any communication on how your family member or loved one is doing, then i'd go somewhere else. Because we are still trying to get in contact with the doctor or anyone that is actually willing to speak to us on what things are looking like for our dad. So incredibly frustrating for the whole family.

It’s October 15, 2022 and they still use full covid 19 protocols with social distancing, masks, and 2 visitors at a time, even though the CDC, WHO and every other medical organization, besides China have accepted that evidence that all these steps were wasteful and useless! Shows the quality of intelligence running this hospital. Do better!

The best birth experience anyone can have. I’ve had multiple care givers during my 3 day labor and 3 day after recovery; And I can tell you everyone there was so sweet and kind. Oh and I did not rip at all. I wish I can remember the doctor name but I love her. She made sure I was taken care. I pushed for 45 minutes and had a healthy beautiful boy. God Bless the team there

If you're a woman do NOT come to this hospital they have only wads of cotton with no adhesive side to use for anyone menstruating they won't give you your birth control on time and there's no sanitary products whatsoever despite them claiming to care about infection control. If you can DO NOT COME HERE they do not care about women in this hospital. They also claim to not want us hurting ourselves yet make every chair in the place hard as rocks. Also one of the supposed "professionals" (Ingrid) would gossip about patients referring to us as "these people" and would threaten security just for speaking to her. Dr. Pickett is the only saving grace of this atrocity of a hospital.

I was at the hospital two days ago had to return because my daughter had the same issue as per the hospital doctor on duty, she was screaming in so much pain, I asked for help and was ignored by two nurses. Mind you it wasn’t busy. It was one of the worst experiences ever! If you child have an actual emergency not a hospital I would recommend. Mode your child don’t risk going there as an adult it is a great hospital.

In the last two months my sister has been rushed to the hospital three times. This time in the hospital she is on the 3rd floor North-Neuro. I can't say enough about the care she receives from the nurses. It is exceptional. It is so nice when she rings the buzzer they are right there. They have taken so good care of her. They have been so kind to her. I wish the other floors were like this. I finally was able to relax when I went home to know she is taken care of. She needs a nebulizer a few times a day and the man that came in was always making sure was okay and her vitals were good. This floor was unbelievable with her.

Labor and delivery is the best here. I am truly satisfied with everything and grateful with each doctor and nurse that work here. The staff here is very nice and professional, they care about you and many of them go above and beyond which made me feel more comfortable and happy about choosing this hospital for the deliver of my baby. When I first came Samatha from triage department took well care of me and helped me in every step. Also, explained everything which made me feel more comfortable. After the deliver of my baby, the nurse Jenny(RN in maternity department ) is super nice, very knowledgeable, and soft hand for injections. Never felt in pain or anything. Also, Johnna(PCA from maternity department) she is just amazing, she goes above and beyond, very patient and you can tell she loves what she do. I used to get happy when it was her shift, always trying to help and support at all times. Johnna is amazing!!!

I recently spent two nights at Hackensack Meridian University Medical Center after having a knee replacement. From Doctor William Baione, my wonderful surgeon, to all the staff at the hospital, the rehab department, the pre-op department, everyone was wonderful. I cannot say enough good things about this hospital. It was a very pleasant experience in all aspects. I am also walking all over and enjoying life again. Thank You!!

This review is for the admin of the hospital. I am speechless on the way they treated patients. Incompetent and always call very last min to confirm the procedure is not covered by the insurance and ending up cancel it twice for HSG. Resulting in delayed for 3 months. Demanded to talk to the person that handles the case as well as the clients experience and got no where. Just got hung up here and there, it’s difficult to reach to the right department when no one is capable of just even transfer you to the right place. Very frustrating experience with them. The only reason that keeps me going there is because it’s closer to my home. The patient experience is a joke, that they pretend they care but they don’t.

Best experience I’ve ever had at a hospital! My 2 year old got her fingers caught in the door at daycare and needed X-ray, Britney in radiology was so friendly! my baby was crying and she was very scared! Britney was amazing. she had my girl smiling and laughing! Which made myself and my child very comfortable! I highly recommended this hospital especially for pediatric care! I’m a first time mother and this will be my second time in the emergency room with my child. I have to say the staff at Hackensack hospital are kind, caring and professional! Thank you for taking great care of my daughter and thank you Britney in radiology for taking my child’s fear away and bringing smiles and laughter! ❤️

Where do I begin? My mom is a neuro patient right now in the hospital and I am scared for her. Here are the facts 1. For some reason they stopped giving my mom enough IV fluids to live 2. Doctor ordered an NG tube when my mom was getting a peg the very next day 3. Nurse called me a couple nights ago and informed me my mother passed away (she didn't) 4. Many of the nurses at night are Rapid or travel nurses and it is not easy to get them to come in to the room. Hackensack hospital in the past when I have used has been a great hospital so this is very disappointing and scary. I guess it has to do with the Covid situation and perhaps the hospital is overwhelmed at this time...but you may find that's the case at other hopitals.

Laura Weaver from patient financial services is absolutely TERRIBLE. I cannot even begin to describe my interaction with her she should be FIRED. Super unprofessional did not care about anything and told me to go to another hospital if i didn’t like it. has no business being in patient services! Do better hackensack hospital! Look into this women !

Went to st Joseph hospital in Paterson experience was not great at all . Went to Hackensack hospital and got the best care ever from the moment I entered, not every review is true I was there on 1-2-24 pm I could hear the patient's been rude to the nurses because they think they should get what they want when they want it, Hackensack hospital workers are the best from maintenance to nurses to doctors I would recommend always to everyone because my experience there was the best. Don't listen to these fake reviews trying to damage the hospital reputation get the experience for yourself. Thank you to all the staff of Hackensack hospital God bless you all.