DO NOT PAY YOUR HARD EARNED MONEY TO THIS GYM! SPECIALLY THIS REGO PARK LOCATION. the equipments are constantly broken, so not much equipments are left to use. it’s not worth of membership money, if they cannot fix the broken equipments for months. The manager Alfred is fake, he pretends to be sweet but no service is provided they charge you $26.77 or $46.77 depends for how much they are scamming you for. The gym is over crowded and mostly dominated by people working out in groups, who keep working out on one single machine and don't leave the machine for a long time. Do not sign the one year contract and waste your money, work out somewhere else but not this gym. The machines are also outdated and limited. everything just almost sucks here. The rest rooms are smelly and not clean at all. I feel bad for everyone getting scammed by they're one year contract.

I’ve moved out of Queens, New York. My Retro Fitness membership was based off the Rego Park location. My current residence is 4 hours away from Rego Park. I have found it very difficult to cancel my membership. It should be as simple as a phone call. I don’t understand the need for me to specifically travel to my home gym to “answer some questions” before closing my membership. The only other solution offered was for me to write and mail a certified letter requesting that they close my membership. My move out New York was unforeseen, it was literally overnight. On Sunday, July 24, 2022 I went above and beyond and drove 4 hours to my home gym in Rego Park to specifically close out my membership before I get charged the yearly service fee. I was still within the one-week’s notice to cancel my membership in order to avoid that yearly fee. When I arrived at 5:00pm there was no manager on duty for the reminder of the day to close out my account. I left a note with the front desk staff. I called on Monday and was told that I had to again come to the gym in person to close out my membership and that it was already too late to avoid a yearly service fee but the my monthly fee would be waived because of my on time payments. I’ve always paid on time and for the last 6 months I haven’t even visited the gym because of my busy schedule. I began to display emotions of frustration for the inconvenience. The manager on duty, Alfred, said he would talk to the owner and see what they can do. Today Wednesday July 27, 2022 I received a call from Alfred and was told that they would be able to close my membership over the phone and waive the first months fee but not the annual service fee. I am EXTREMELY ANGRY! I should have been able to seamlessly close out my account over the phone from the beginning rather then being asked to travel 4 hours to my home gym or take time out of my busy schedule to write and mail a certified letter. I still ask why I need to visit my home gym. Why can I close mg account from any other Retro that may be closer to me or over the phone. My intuition says because Retro wants to retain me as a customer and do everything to avoid me closing my account. What Retro doesn’t realize is that people actually don’t need help in making those kind decisions specially when it becomes a greater inconvenience than what it should be. Today, Sunday July 31, 2022 I was charged the yearly fee of $47.03.

Weight training related equipment is on the ground floor. Machines and cardio together with a class room on the 1st floor. Staff are friendly 😊😊😊😊 and was staying in the hotel 🏨 behind and got free able pass. Amazing that Locker, Drink Machines, Water fountain ⛲️ Wi-Fi in the gym is available....

I arrived and double parked, their parking only fits 10 cars, walked in met a customer service agent, they were not ready to show us the place for some reason, yet 2 were there looking into the cash regiester, so I gingerly walked around the cpunter to take a look at the listing room, the agent after several minutes came over and brought me back to the counter, then she asked me to wait again. I saw the stairs, and I was concerned bought my vehicle double parked outside, so I decided just to take a quick look at the room upstairs so i may save time and get straight to pricing, being that I was there to get a membership for my family (and they know the place already). As Im approaching the top step, I hear voices screaming from below, you'd think I was going to jump off the roof. I look down and I see the customer service rep asking me to come down, then I see another older lady (a brunette) running to a lady that is at the opposite end of the counter, and suddenly that Blonde lady runs out from behind the counter and is at the edge of the stairs yelling at me to come down. I haven't seen bouncers react that quick. I respectively turned and said, " its Ok, Im leaving." I would never join a gym with such an angry staff. You think I was trying to sneak into the U.N. As I'm walking out, the manager (the dirty haired blonde) shouts, " I have to protect my members." So, now I'm must look dangerous, maybe I looked like a terrorist, i dont know. But what she didn't know or did not care to find out was that I was there to sign up my wife and I and possibly my son for a membership. And despite reading many a negative reviews I was going to join anyway, but now I certainly am not. I'm a 45 year old professional, i dressed business casual, why would you react or behave like that. I'm certain that this is the culture of this gym and this is the attitudes people are writing about, I'll leave it up to you to decide for yourself, I'm just stating what I went through there. Twas embarrassing to say the least.

Cancellation Membership is Nightmare. Look like it is scam company. They try to take money to anyone. PLEASE STAY AWAY FROM RETRO FITNESS. YOU GUYS CAN SEARCH INFORMATION ABOUT THAT. Guys please read agreement carefully before signing it . They will ask you to sign for 12 months agreement and pay $42 processing fee and annual fee $54 (hidden). If you want to cancel membership , you still have to pay for these fees and waiting up 60 days for cancellation processing . Still pay and pay no matter you go to gym or not . That’s is very horrible agreement and my big mistake and lesson . I have to move out of New York so I really need to cancel my member ship

Gym is a zoo. Not nearly enough equipment and ridiculously crowded. Literally ever single time I go there, the equiptment I want to use is not available. If ur trying to do bench/squat/deadlift, good luck finding one to use. They need to end their "plus 1/ bring a friend" policy because it only makes the problem so much worse. Putting paying customers with memberships last and walk-ins first.

50 % of the machines are broken; if not broken, they have some sort of malfunctioning. restrooms are always dirty and wet. Not one of the best gyms in Queens. You can use once but not to make it your favorite👌 Not to mention the kids( group of 5 or more) hoarding the machines on the first floor. They are always on the phone, they say working out while you wait for the machine to use it... I'd not recommend it

Seem to be some bad reviews on here… but I’ve had nothing but a positive experience. Free weights on the ground floor and an abundance of machines and cardio on the 1st floor. Staff extremely friendly and was able to get a 1 week pass for $30. The free 1 day pass also allowed me to try the gym before buying! 20 mins walk from where I’m staying , which was great for some morning warm up steps. Some really good nautilus machines. Gym goers are friendly and polite & it’s just what you expect from a good old fashioned weights gym. Finished my workouts and either bought a freshly made shake behind reception, or walked to the queens centre for some teriyaki chicken & rice. Wi-Fi in the gym too, great for cardio & YouTube. Would 100% come again!

This is a wonderful gym, you can truly focus and zone in on your fitness journey here. The staff here is incredibly helpful and kind. They always greet you and always provide an excellent customer experience. They're also motivating and treat you as a valued member of the community that is built here. I always bring friends and family and they're great with them. I highly recommend this gym to anyone who wants a place to call a second home.

I have been working out here for about 5 months now and I recently started personal training. It is a private room with a variety of equipment. Love my trainer!

I stopped by Monday to inquire about memberships as I am new to the area and looking for a new gym.I was welcomed by a gentleman named Alfred but I asked to speak to someone who spoke spanish & was helped by a young lady (by the name of Caren) who explained everything beautifully and even offered me a tour. However, The gym was extremely crowded , the flooring was a hazard , and the second floor had majority of machines broken . I would love to join in the future because of the amazing staff once the quality of the gym improves!!!! -Marcos Ramirez

Read reviews on this gym so was a little reluctant to go but it's a great gym. The staff are very friendly. The equipment is as good as at any gym I've been to, which is quite a few. The weights are downstairs, the cardio equipment upstairs Plenty of machines There's a few squat racks, a deadlift station and decent bench press kit. The nice ladies behind the counter will mix up a nice fresh protein shake for you too All good gyms get a little crowded at peak times, but it's not a major issue here

This location offers many classes and when registering they tell you, you will be able to enjoy all the classes you want. NOT truth, for the cheaper and up option you can only choose few classes not all of them. To be able to attend all classes you have to pay the highest price of 89.00 a month? How is that even possible? And to register to each class you have to go to a registration process and picture taking again and again. I hardly recommend to find out everything before putting your monthly payment in this location.

Worst gym I’ve even been to period. Going to this gym is legitimately bad for your mental health. Did you want to squat ? Well too bad there’s 4 highschoolers just talking and goofing off not working out for 45 minutes so you’ll never get to use the equipment. Want to use a bench? Well too bad because someone is doing supersets with 3 different machines and you can’t use any of them. There’s so many literal children that use this gym as a hang out space that actual adults who have jobs can’t work out in their spare time because there isn’t enough equipment for everyone. Not to mention the people who think they’re influencers who film themselves for an hour taking a whole corner of the gym to themselves. If you want to go to a gym that has equipment that’s breaking down and dirty and is constantly at double capacity this is the best worst gym.

I've been a member of this gym facility for quite a while, and recently, I ended my membership due to relocating. Honestly, This gym has the nicest staff. They work like they own the place. I would recommend this gym for a friend and family members. The best times are early morning.

Since I've joined Retro Fitness, I've went from 250lbs to 225lbs. Thank you Retro Fitness for making me a heathier man. Thank you to your staff, Diana, Mark, and Julio. Keep up the good work everyone!

Much happier with the new updates.

I canceled for the fact that I moved, but thought I must leave a review; the gym is decently equipped, if you go in rush hour times, expect it to be a bit crowded ( hey, you’re in NYC tho), other than that it’s always empty and positively vibed. And as they say “ it’s the people who make the difference “. The stuff is cool and helpful. Alfred the manger is an experienced, professional guy.. ( thanks for all brother) Don’t let negative reviews affect your decision Stay fit 👍

Scammers...they will have you enroll thinking you have the amenities of using all locations for a certain membership plan, then they will charge you more if you use their Glendale location because they consider it one of their prestigious facilities. They won’t mention this to you during enrollment or even warn you, you’ll just see the surprise on your next bank statement. Also this gym was beyond crowded. You'll have to wait hours to get a bench or a machine. Just find a good gym even if you have to pay more

Went to the gym twice now since reopening. No enforcement on cleaning the machines after usage. I have seen fellow people working out or alternating between machines without sanitizing their station nor are there employees enforcing this. I do not feel comfortable about this and other than the cardio machines providing social distancing, there isn't much socially distancing happening by the weights on both floors. It was by the weights where I saw people working out and not wiping down anything before moving on to the next machine. I went during off peaks hours so I can't even imagine during peak hours at the gym.

Staff is great an know you by first name. Anyone who writes a bad review is probably and entitled spoiled brat who expects to be waited on hand and foot. I’ve received nothing but a great staff who is fair and understanding.

Just joined so this review is based on 2 days. Better than most gyms (and I have been at most). PLUSES: wifi, smootie bar, cycling room, group lessons room, pay garage, next to a Starbucks and Burger King, just off LIE., good, almost complete selection of equipment including a punching bag, rope machine, a rowing machine and a few I didnt see anywhere else, everything on one floor. ODD MOSTLY INEXPENSIVE OMISSIONS: no foam rollers "on order for next Jan", no stretch area (can use group room when no classes), no stretch machine, no steel table/boxes, no TRX, no Bogu Ball, stretch bands, only 4 shower stalls, no tall lockers, soap in shower is watered down, no wipe down tissue or towelette for cleaning contact areas of machines. Note this location opened until 11pm ; others closer to Manhattan are opened 24hrs or to midnite. Update Jan 2020: After several years here, most of the Omissions noted above very gradually have been corrected, except for showers and lockers - its still standing room only when Im there due to congestion overcrowding. They are generally clean and now have a discount parking deal with the garage below. Unfortunately the same issues still plague them. The biggest ones (there are others): super crowded (its their business model - pack them in) at peak times with very long waits (can be hours) for some equipment; unprofessional and discourteous staff; and they really are only 1 serious liability case away from closing up, due to penny wise but pound foolish practices, among others, such as dangerous equipment and lack of supervision (mentioned repeatedly to manager). Price wise, its about the same as other nearby gyms, (such as Blink.)

Gym environment is good, during day time it’s very crowded. However, the equipments are constantly broken, so not much equipments are left to use. it’s not worth of membership money, if they cannot fix the broken equipments.

I like this place. The equipment could be better maintained but overall, it meets all my needs. Also ordered some stuff on their website. Had a hiccup on the delivery but Robbie Sprechman reached out and really made me want to continue to do business with retro fitness. Overall, great company and great personable employees, at the store locations and on the corporate side.

Best gym in Queens! Huge selection of free weights and machines.. separate personal training room. Machines are always working unlike some other gyms I've been to. The price is incredible.

Been a year or so working out at this gym and I love it. The only issue I have is you guys need put more of bench press barbell weight lifting workout bench. Two of it is not enough. I mean sometimes the waiting time for one to get it is like a hour or half an hour(even during weekends). I hope you consider getting one or two very soon. Ps- this is happening very often now(the waiting game).

The gym is super-crowded. Customer service is outstanding. The issue is the gym need an immediate upgrade for some of the equipments such as smith machines. The space upstairs needs an upgrade and more organized decoration and place all machines for one muscle group within one area only.

One of the most run down gyms I ever trained in the US. The whole place reeks old. Equipment is ruined and some machines are broken. Toilets are out of service. No cleaning wipes available and since Americans don't use towels, equipment is constantly dirty. There is no trainer around, so people do what they want and most dumbbells or other tools were placed in the wrong spot. Very dusty overall, very crowded. Bar supplies all over the place... Definitely the worst Retro Fitness I've been so far.

So unfortunate spin class got cancelled. It was the best of all the classes where you actually got a good and fun workout in. Machines are constantly broken or always making some weird clunking noise when you use them. Gets insanely packed in the evening and tough take turns on machines. One of the good things are the nice employees and parking lot.

I need to move out from Queens and I went to cancel my membership, they did not refund my annual fees, I used this facility less than 40 days. BE careful before sign up. At any point if you change your mind within few weeks. They will not refund any single penney to you!

Just started going in January 2023 best decision ever ! me and my husband see a personal trainer named Julio. Seriously the best trainer he works with you and your goals he pushes you to your potential. I highly recommend if you want a personal trainer or just to start out ask for Julio 😀

Still need a card on file no matter what. Still need to sign a contract. Even if you of to use cash and choose the “no contract.” They want you to pay the whole year upfront. Try to confuse you in to making an actual decision by talking very fast, even if you’re the only person there. Lack of eye contact shows deceitfulness, even by the actual “manager.” I wouldn’t do it.

I love this place!

love the new gym set up

Gym is clean and enough equipments, Only thing is the parking sucks a bit.

This is the most confortable and better gym in Queens, there are amazing machines, the enviroment is q if you like work out alone or in company of someone, this place is perfect for you... 💪🏽

Over charging and harassment, Don't join you will regret it

Nice and Wide Area Gym with a lot of Equipment!! Smoothie Bar is must try!! The only problem is Shower area/locker Area as well as tiolet which is absolutely disgusting!!! I don't known why they don't care a bit about that while they have a great facility about any other things.

One of my favorite gyms to lift at . The staff is so welcoming, the layout of the gym has improved so much and I always have a good workout when here . They also make the best shakes

Excellent time enjoy.

Great and friendly staff! Clean facility with plenty of machines and free weights to go around.

Hate the rep he wasn’t helpful at all

(Translated by Google) Excellent gym (Original) Excelente gym

Good gym. Great staff, I get in and get out. A lot of space and equipment to use. Shake bar and great environment. Thanks Retro!

10/8/2020 Gym has temporarily closed and I wanted to write a review because I'm pretty sad haha. Members are pretty nice, even though some don't wipe down the equipment. Staff is great, they're pretty friendly. Women's locker room is usually clean as well.

I went for a tour and Staff is really nice, gym has everything you need but it's way to crowded , not enough parking. The lot is super tiny buy if you do want to park there is a lot $5 for 2 hrs, down below gym. Locker room is small but there is showers. But the trash was full so I assume cleaning isn't done constantly.

Very clean, organise and have lot of machines

The gym needs to be renovated; it’s being held together by black tape everywhere. The equipment hardly ever works. The management team is unprofessional and applies deceptive sales tactics. There are so many other gyms in NYC that you can go to; do yourself a favor and join another gym. DO NOT JOIN RETRO FITNESS REGO PARK!!!

Is opening tomorrow

Amazing

Face masks are not being enforced at this location. Yesterday I went for a workout here at around 11:00am. The club was quite busy and there were 3 people I observed working out without mandatory face covering. They were worn around their necks exposing the their mouths and noses. One was on a cardio machine and two were actively weight lifting. The occurrences were not just momentary to get a drink of water but were prolonged. Numerous club members (while actively working out) and even a staff member were wearing their masks around their mouths only and not covering their noses. This Retro Fitness location is not Covid safe.

Do not trust these people with your banking information they will charge you whenever they feel like it !!!!! without saying a word and will block on there phones so you cant get in touch with anyone to get a refund ! I’m taking them to court now please learn from my mistakes and don’t do business with retro the cannot be trusted!!!!

This is by far my favorite gym. It has new equipment, friendly and knowledgeable staff and management. Alred is like the captain of the ship and always there for everyone. Anthony is the best personal trainer I've met. Highly recommended.

Not packed. Everyone wearing a mask and clean

Well still closed not sure when they will or if they ever will. Using the parks these days

This is my 2nd review of Retro as I was wondering when some of the machines on the upper floor are going to be repaired (i.e., the leg curl machine needs a cable)? Also, can I use a credit card to pay for smoothies at the smoothie bar?

Absolutely love going to this gym! Clean, spacious and great staff members.

Everyone has handled this process well. Good job guys! If your looking for a trainer ask for Rich 💪🏼

Great gym and awesome staff. Customer service was on point and the protein shakes were killer!!!! 💪🏻

Retro Fitness is a spacious and clean facility. The staff are all super friendly and helpful. It has most of the equipment you would need. Lots of cardio machines. Overall, great local gym.

My daughter signed up for 1 year .membership in Feb 2019 was up in Feb 2020.I told them she would not be renewing after that .they had the balls to charge me for match .I went down to them .even though it was there mistake they will not defund me for march .I had to sign a form to day she wasnt going to continue to go .

There are many sports equipment that can be used without queuing. There are also fitness coaches around to guide and make many friends.

Good energy good environment plenty of weights and other equipment. Small spot but ok good prices great staff

Great gym for affordable prices!!! Good environment

Great gym,very clean and affordable prices.

The place is always clean. The staff is awesome. The Zumba and team classes are great. Instructors are very helpful and informative. 💗💗💗love this place.

simply great! awesome staff!

(Translated by Google) Is very complete (Original) Es muy completo

This is actually a good gym. I’ve been working out there for about two weeks. Can say that it’s a good “starting” gym. If you are looking for some kind of community this is not the gym for you tho. The people there goes there and zone out on working out and get in it done! I would say that this is a A- gym where you can go for a few months, get in shape, and then you can jump to a gym with better community; or stay there and maintain your weight. Some flaws, as every gym or business have, there are too many machines for the space (can have better distribution,) some machines are outdated, and the first floor is super narrow and uncomfortable due to the distribution of the machines all together.

GREAT WORKOUT BEST TRAINERS CLEAN AS WELL

This gym is always clean, the staff is so friendly and helpful, it is spacious and tons of equipment! I love all the windows in here too, which really sets the mood when working out.

(Translated by Google) In the situation in which we are closed indefinitely and that's fine, but the monthly fee if they charged it normal does not seem to me (Original) En la situación en que estamos cierran indefinidamente y esta bien pero la mensualidad si la cobraron normal no me parece

I have been a member at Retro in Rego Park since they have been open, and it is by far the BEST gym in the area (Forest Hills included) This gym is always clean, the staff is so friendly and helpful, it is spacious and tons of equipment! I love all the windows in here too, which really sets the mood when working out. The owner truly cares about the gym and the members! Let’s not forget about the amazing section or protein shakes/pre workouts they have. If you’re looking for a gym to call home, this is it! Thank you!

It’s alright. Needs a bit of redecoration, more machines and better organization of machines so similar muscle group machines are all in the same area. I think too much space it used up by cardio machines when we need more actual machines. The padding on some of the machines needs to be replaced as it’s tearing in various places. Quicker maintenance would be better too, sometimes machines are broken for days on end. Also the gym gets way too crowded at times, some extra machines and reorganizing can help people. No problems with staff, I don’t have the need to talk to them often but they usually always kindly greet you when you enter and leave. I do hear that trying to cancel your membership can be a massive pain.

Nice

(Translated by Google) It is nice and very clean (Original) Es agradable y muy limpios

I'm really impressed with this gym. I feel safe coming here because they have all the equipment a safe distance apart and even have plexiglass between the machines! They also keep the place extra clean now.

I like about everything. My staff are always attentive and friendly. The equipments are always functional and clean. The environment is always awesome and full of amazing individuals. I always have a great time whenever I visit. I highly recommend to everyone I know and don’t know. And don’t forget the smoothie station. I love the peanut butter chocolate smoothie. It’s to die for. The air is always nice and cool. The treadmill have a great view of the boulevard. I don’t think there’s anything I dislike about this place at all. I only wish it was open 24 hours. But then again I love going during the daytime to see all the usual suspect and checking out their gains as well.

I left NYSC after so many years. Members and staff are very uncivil. I sorry I did not came to Retro earlier. Im going 4 times a week in the morning. The front desk employees and the members are very nice and.

Absolutely love this place! Evy, Felix Odman, Angel, Elizabeth my favorite coaches ever! Also spin class is must to attend! And of course stuff is very friendly! Alfred always there if you need anything! Thank you so much for everything you do !

It clean and peaceful

Always full, busted equipment, too many cardio machines, too little weight-lifting machines. Not enough benches. The equipment isn’t in great condition either. In these pictures you can see how THE PADDING IS MISSING on some machines. This is ridiculous, how do we even workout if every other machine has 2-4 people waiting to use it next? The water dispenser has also been saying “maintenance” for like the past year, I don’t know what’s up with that either. Find a bigger and better gym than this overcrowded one.

I like this gym special team in the morning 5 am 👍

Great place