Casa Blanca is not a hotel, it's an experience. Clearly went in with low expectations given the cost compared to other hotels and previous reviews. After 12 days, I thought "Wow it's actually not that bad": - the rooms are borderline dirty - the chair was broken - intense smell - definitely interesting noises to hear at night - the door keys never worked and had to be renewed every day but yeah that was expected. But then came the last night when Casa Blanca unfolded its true potential right in front of my eyes. Came back to the hotel at around midnight, when a sign at the front desk read "Booked out". I had still booked for one more night though and just went up to my room. Having opened the door with my key, I realized though that someone else was already there. The person got understandably angry and started screaming at me. Upon going back to the front desk, it was noticed that the room was double booked (I mean why not, airlines also overbook flights, right? I didn't get any compensation obviously). The main problem now was that a) all my clothing that I left in the room was thrown in the trash and b) no room was available anymore and it was past midnight. b) was solved by rushing a staff to quickly clean up another room (which took 1h) But especially point a) was not that great which I then also expressed. The staff understood my disappointment though and started going through the trash to find my clothing and they did find it 💪 (not all of it, but the most important shirt). Overall, clearly the worst hotel, I've ever stayed at, but the staff really gave it all that night to find my shirt, which is why it'll be a 2 star review for me. Casa Blanca is so bad that it could advertise itself as an experience. Will miss you, Casa Blanca!

DO NOT STAY HERE!!! We stayed with family at this hotel to be close to an event we attended. Check-in was easy. The host was pleasant. However, we noticed right away that the hot water was not working in the shower in BOTH our and our family’s rooms. We advised the front desk of this issue and was told that it would be fixed. We had to take freezing cold showers because we didn’t want to be late. Upon returning we found that in our room the shower water still wasn’t working. However, in our family members room their shower was working but their sink water wasn’t. After looking at the reviews we also noticed the cigarette burns on our sheets. How is it we were in a nonsmoking room yet we have sheets with cigarette burns??? We would have tried to change our rooms but we had already taken our clothes out because we had somewhere to go. Moreover, we thought why risk packing and moving if there is a chance that we’d end up in another room with the same problems. As nice as the employees were, this did not appear to be an issue they were concerned about nor do I think they really care about the horrible reviews they’re getting. So take my advice and just STAY FAR AWAY!!!

I was disappointed when I saw the area where the hotel was located. However, the interaction between myself and the desk clerk helped to soften my desire to stay. When I arrived at the room I was convinced that that was the place to be. Well except that the top bolt on the door was gone. When I decided to extend my stay the rate went up. I felt a bit unsafe. I wrote my concern to my booking agency because they asked for a review on my check in. Well as usual they ignored the follow up with the hotel. All in all my time was fair. I wished there was some kind of cushioning between the walls so that I wouldn't get involved with people having their salacious moments on their bed which caused my bed frame and wall to shake. Overall a nice room space, needs to monitor nonsmoking policy because that too was very common in the place especially in the bathroom. Why do people think that to go into the bathroom to smoke where there is an air vent is the best place to smoke. Stay away from hotels if you need to smoke go by the garbage dump, no one will bother you there!

The rumors are true, folks, it is very dirty. The floor had gum and... Other things ground into it, and was sticky. There was public hair on the toilet and in the sheets, which looked like they had not been changed in a while. The chair was horrendous, lots of... Grime on it. I'm pretty sure I got bitten by bedbugs in my sleep, which made for a great night's sleep. I started to pull off the sheets to see if I could find any, but was so disgusted by how dirty it was I gave up. I'll just blast everything when I get home and hope I don't bring any friends with me. It is cheap though.

OH BOY. Don’t stay here. Employees are nice, but there are issues that need to be addressed such as HOURLY RATES/CASH ONLY POSTED ON THE FRONT DESK!! And others such as, stains on sheets, cigarette burns and smells throughout the room, and the overall cleanliness of the room. Don’t do it.

I booked this reservation through Travelocity.com and paid $150 at the time of booking to Travelocity. Upon arrive on 5/28/2021, I was told by the front desk that they did not have a reservation for me and that they only take online bookings through bookings.com and that Travelocity was shady and they do not deal with them and if I wanted a room I would need to pay another $150 at that time directly to the hotel. I was also instructed that if I wanted a refund to contact Travelocity because I booked through them. We paid again at the hotel since we were there and needed a room for the night. Per the hotel's instruction I contact Travelocity for a refund and after 3 days of waiting, I was told that the hotel had refused my refund. So I paid $300 for one night at a 2 star hotel at best which this hotel pocketed. I do not recommend this hotel unless you book directly with them and do not have expectations of decent customer service, hot water or a hairdryer.

Sheets were very linty, had bleach stains, and hair. Towels had body hair, thick ones so you know they were most likely pubic hair. Did not want to sleep on the bed in case I woke up with pimples or bumps on my body, but was the only option that I could afford at the time since rates were low. The walls are so thin so everything outside the room could be heard as if the actions were happening in my room. If you came here for pleasure purposes everyone one the same floor could hear you. Only good thing is that compared to other hotels the heat traveled through the room in a shorter period of time.

Complete and utter dump If you don't want to read further, your takeaway is that it is a monumental judgemental error to book this hotel. The Casablanca experience starts with the warm and fuzzy feeling you get when you check in at a desk behind a plexiglass wall. I do give them credit for setting the tone early. After a long wait for the slowest elevator in NYC, you approach the room with trepidation after your check in experience. (security is nonexistent, no card scan to get in the hotel or use the elevator). You're not prepared for what awaits you. The room is very small, with the bed taking up most of the room. It is apparent it hasn't been updated like ever. Peeling wallpaper, chips in the wall, stale smell...just terrible. You resignedly unpack (there's no closet, just a small rack with old hangars) and think maybe a shower and shave will perk you up. The shower is dirty, the curtain rod is about to fall off, and the water temp is either scalding (read actually will burn your hand) or ice cold. You manage to get the setting to somewhat tolerable. The toilet paper is literally hanging off a broken holder....at this point you're looking for the candid camera. I didn't know it was possible to to buy toilet paper that actually felt like sandpaper, but they managed to find it. And don't bother looking for the hair dryer, there isn't one. Well, let's get that shave in. Nothing prepares you for the geyser that shoots out from under the faucet when you turn it on. So you try to stand to the side with towels on the floor (the coarse, old, small towels) to soak up the water. There's more pressure for the geyser than the faucet, so rinsing the shaving cream off the razor is impossible. I did learn how to use the geyser for that, so all was not lost. Maybe the bed isn't so bad. Thin mattress that's uncomfortable and probably 20 yaers old, thread bare sheets, old, stained comforter (I've never seen one so thin) quickly disavows you of that notion. The pillows weren't much better. So you have to be either completely exhausted or drunk to fall asleep. The street noise does help as a distraction though. Make sure to remember to set your alarm on the phone, there's no alarm clock in the room. You notice the windows are covered with this weird pattern. Upon closer inspection, you notice there's a print they've taped to the window, no doubt to discourage you from opening it. Undeterred, I open it to get the full Csablanca experience. Your view consists of what looks like an abandoned building next door, a homeless guy harrasing passerbys, a drug deal closing on the corner, and a guy relieving himself under the bridge abuttment. I wondered if I paid extra to experience all the area had to offer at once. The funky 70's pattern started to look good. In a dubious display of hoping for the best, I asked them to book me a cab. What showed up was an old Lincoln town car with a million miles, no A/C, and a driver who didn't know Brooklyn. Great way to start the day, but at least there's something to be said for consistency. Learn from my mistake - sleeping in your car is preferable to this abomination. Under no cirumstances should you book this hotel, both for your safety and your sanity.

Horrible experience for a number of reasons. Hotel was located in an unsafe neighborhood, the only good thing was the bus stops right in front of it. Never provided room service, had to ask multiple times. When we did ask, they did not have body washes to supply us. The pressure of the shower head was extremely low and the handle of the shower head fell off. There were stains on the carpet, moldy stains on the walls and mirror (as pictured below) and when we had first entered the room there was hair all over the pillows and towels. The phone in our room didn’t work and when we asked for it to be fixed, they told us that they would fix it the next day but never showed up. Every time we tried turning on the AC, it smelt like urine and the hallways constantly smelt of smoke as well as the elevator. There was also burn marks and holes on the blanket of the beds. They had a fridge in the room but it didn’t work so we had no place to put our food. To top it off, we saw a bloody towel on the cleaning supplies cart as we were making our way out of the hotel. AVOID THIS HOTEL AT ALL COSTS, IT’S DEFINITELY NOT WORTH IT!!!!!

AVOID AT ALL COSTS. We stayed for 3 nights. On the last night, there was a gas leak at the hotel early this morning. I was woken up because I had trouble breathing. Everyone was coughing in the hotel. Children and kids were crying. It was so bad that I had snot and mucus coming out due to the toxic air quality. The firefighters told everyone to evacuate the building asap. When we checked out amongst all this chaos, we asked if any refunds were given due to this situation. They said no, because we are checking out anyway. Not even a partial refund with EVERYONE’s health being put at risk. The firefighters said the gas leak was a result of a homeless man messing with the pipes in the basement. How did he even gain access to the basement? This shows the lack of security in the hotel too. I’m extremely disappointed in the business practices of this hotel, as the health and safety of their customers should come first. I now have a lingering burning sensation in my throat, thanks to this hotel. Did not receive any compensation whatsoever. Besides the gas leak, the entire hotel smelled like cigarettes. There were cigarette burns in the sheets. There was hair from the previous residents of our room left on the pillows. Hot water was only available sometimes. Walls are thin. Worst hotel experience of my life.

I was a bit skeptical to actually stay here after all the negative reviews but was pleasantly surprised. It is clean, the bed is so comfy and the check in staff member was lovely. Theres also a shop next door which is handy. Only negatives are it is quite far from a subway stop and the area seems a bit sketchy but the hotel itself is fine - simple but clean.

AVOID THIS PLACE!!!!! Spend a little more and get the rest you deserve. This place is not in the best location. Seems pretty sketchy, inside and out of the hotel. The hotel did not offer any water. You can not see outside of the windows, they are vinyl covered with a marble pattern. Rooms are VERY close together and you can hear your neighbors through the walls. Room reaked. Remote was dirty. Night stand had burn holes in it. Room was stuffy. Chair in room had greasy marks on it. Towels were not cleaned well. Looks like the bathroom was not wiped down. Stains on shower curtains. Toilet had debris on it. Tp roll holder had gunk and dust on them. Shower was not in the best condition. Did have warm water. They only offer 4 parking spaces and it's 1st come first serve. The parking in front of the hotel is bad. Take all your important items with you should you choose or have to leave it on that side. Can't keep an eye on your vehicle. Looks better in pics then in person, next to a ghetto mart. If you do have to book, try not to touch anything! Everything is dirty, run down & not dusted.

Avoid this hotel. Blankets are not clean, showers have lukewarm water, it’s noisy and they don’t care if their guests yell during the night in the hall. Good luck if you end up there

The receptionist was fairly accommodating. Luckily was able to get another after initially requesting a smoke allowed room, which was terrible. Visible hair on the towels, but they were clean. Thin walls. Think there’s a projects nearby? It’s more so a motel considering location. There’s a bus stop in front. I gambled with this spot (doing no research) for the price. It won’t happen again.

Decent enough. clean room with a big comfortable bed but it dominated the limited space available making the room somewhat clostrophobic. NO CLOSET in the room. Major issue.

Im not going back people very loud talking on the entrance, and hallway, slamming doors and not very clean.

Made a reservation and still had to wait 30 minutes for my room to be prepared even though my flight was 90 minutes late! Bathroom was still dirty and I woke up to the swell of weed being smoked by another guest. Checked out and cancelled the remainder of my reservation. Apparently only the manager can refund your credit card and he’s never there and doesn’t return calls.

Reading the reviews made me scared of staying, especially because New York was my first trip ever but I had a very good and comfy stay here. The way I see it you’re only in the room to sleep. Only complaint would be it can get a bit loud in the middle of the night with loud people and how the bed is comfy the pillows are not. Also they ask you if you want a smoke /smoke free room. I would come here again.

Rooms were nice and clean, staff was helpful & courteous, but the location is a speedy after dark.

$200 a night is a lot for the issues that you get with staying at this hotel. In coming to the city to visit family for the weekend- I paid $200 for a room with NO hot water. Sticky floors, and cigarette hole, burned sheets and bed. I also was kept up all night from people loudly talking- most likely partying or having a gathering around 12/1am. The only perk of this hotel is the complimentary parking. The staff were nice but overall, would not stay at this hotel again. Save your $, and find another hotel.

I was ready for hell reading the other reviews and was instead pleasantly surprised. I cannot understand what everybody else was expecting from something that cost less than two bunk beds in a hostel. We stayed just one night, the hotel is not close to the metro station but is close to DUMBO and is easy to walk to the two famous bridges, plus there are multiple CitiBike stations nearby. The room was ok, the bed comfortable and there was hot water. The staff was friendly and offered to keep our luggage after the check out time. The navy yard is well served in terms of foods and place to go and is not a sketchy area. Only major downside is that overall hygiene could be improved, especially regarding the sheets.

Awful. When we arrived the room stank like cigarettes. It was so unbearable we had to buy a freshener. Everything was sub-par and half broken. The hair dryer didn't work, and our request for a new one fell on deaf ears. An all around bad experience. Would not recommend this place to my worst enemy.

The rooms were passable, although not the cleanest. However, the main problem was the absence of hot water, especially during the winter season. In the mornings, you could anticipate lukewarm water, but it turned cold by nighttime. Although the front desk was open to receiving complaints, they appeared to have no authority or solution to address the issue.

The transportation was the only thing keeping this a 1 star, our room smelled nothing but cigarettes the whole time and we’re not smokers. The bathroom mirror was chipped, the mattress had holes, and our tv had a crack down the middle. The maid service was horrible, our room was never cleaned. We reported a clogged toilet twice in 1 day and was never fixed. Had a horrible experience with the front desk with attitude asking me what do I want when I spoke in a professional tone

Stayed for almost a week & we had to ask for room service numerously. Within 5mins after check-in the room we found: - stains & hair on towel, floor, pillows - mold - telephone + fridge not working - bedsheet had holes. - Shower handle fell off - Don’t bother using the AC, reeks of urine. - No body wash, elevator has a constant stench - Thin walls, heard what others were watching on tv - Right by the highway so bed is always rumbling + not a moment of silence.

This review is specifically on reception: the front desk was very helpful and trustworthy. I forgot my phone and headphones downstairs during check in and Gary at the reception promptly sent them up before I even realised they were gone. Very grateful to him and the team. Stayed for only one night as an emergency last minute booking so can't comment on anything else.

Ehh if you can afford to go elsewhere. Please do so. All the hotels in bk, are all shelters now. This might be the last one and it's damn near in Manhattan. Quality is sub par. Staff is rude. Specifically the female. I think she works nights into mornings. The area sounds dangerous at night. Just go somewhere else.

Worst hotel ive stayed at by far. They put me in a dungeon across from the dirty laundry room. The bathroom was moldy and the bedroom was dark and musty. Not worth even $50 per night. Asked for clean towels several times, didnt receive them until hours later and then some of them were ripped. Not enough parking and terrible customer service.

Do not let the pictures fool you. This place is not worthy of your dollars or stay. We felt unsafe. Management refused to provide a refund on our next night we had booked. Expedia was no help either. This property should not be allowed on Expedia. Expedia does not care about guest safety and had no vetting process for poor hotels.

Terrible hotel with sticky laminate flooring and stained sheets and towels. No pack and play or any accommodations for children. First two rooms they rented us already had occupants. Clerk muttered something about someone showing up to work high… Ended up sticking us in the basement with funky smell. Accidentally left my shirt behind after checkout and called them to be told, “usually when we find a shirt like that we just throw it in the garbage.” I don’t care what kind of discount they offer, it’s not worth it.

This place was not good at all. The parking spaces were not safe and there was no room to park for all the people that were staying in the hotel. There was no hot water. The AC was leaking and our clothes got wet under it (the photo of the leak is included below). Also, the AC was turning on randomly in the middle of the night and was starting to make super loud noises. The walls are so thin that I was able to hear every single word of the movie that was played behind the wall. The bedsheets had holes all around them. Also, the bedsheets smelled like they were used and not washed after the previous guests. The setting wasn’t friendly and we didn’t feel welcomed. No towels were provided until we requested them. The location was also not that good. Dirty, lots of noise, and bed smells.

Mitha is the best worker here! Someone give her a raise! The other ppl that work here are so dry and she always makes me happy to spend my money there.

Weird place. Not accustomed to the little rooms that NYC has to offer. It was a new experience. Couldn't figure out how they even put it together. But hey it was serving one purpose.

It’s sad that the layout looks pretty good but it really shouldn’t be open to the public. If funds are low and it’s just for a quick stop you can deal. But it’s not for a family week/weekend getaway.

This hotel should not exist! It's a disgrace and embarrassment for New York. Any hotel in Mexico looks better and we paid $198 plus tax for the night.

The room was clean only thing i didn't like was no cable or no channels to watch anything, so i cut my time short. Service was all the lady was great. Thank you.

The rooms are okay. Certainly not the cleanest, but manageable. The real issue was a lack of hot water (in the winter mind you). In the morning you could expect slightly warm water, but by nighttime it was cold. The front desk was receptive to complaints but didn’t seem to have any control over it.

The room was clean. I think in the shower there should be a safety bar or non slip measures to prevent a slip and fall.

One star only because I can’t do ZERO. Black mold in the bathroom. Ceiling leaking. Front desk agent claims refunds and contacting management can only be done via email. The receipt they gave me did not have my card number. Rates were changed to cover their fraud. Check in is at 3, I arrived at 2 but the receipt they claim with my charges was at 12:09. Had to get police involved

Tried 3 different rooms and non of the TVs Where working. Dirty towels , Stained sheets… Very sad for that price. Atleast lower the price if it’s that ghetto . The neighborhood is dangerous

I was skeptical at first when I booked the hotel room because of all the horrible reviews. I will say they aren’t the worse hotel. I paid almost $200 a night to stay here which I don’t think was worth the price. I will say there was stains in the shower curtain that were brown and some towels where used . When we used the restroom in the morning and flushed urine was coming from the bottom of the toilet . Which was gross .. fyi parking is very limited it’s a very small square that fits like 5 cars only. Our tv and everything else was working. I’d just make sure your room is clean if not ask for another one . The people at the front desk were really nice .

Very Comfortable, Clean, Affordable, Great staff, will definitely come back again

New hotel always clean and comfortable,I don’t like waste water but to get hot water have waste ,not many ppl using but good to fix it batter way.I will always come here.service good .

They are getting better but,they still have a lot to accomplish

DO NOT GO TO THIS HOTEL! I went there for a weekend and there was no hot water I told them twice and nobody fixed it, I had to ask for clean towels and rags. The room had no refrigerator or microwave, its way too expensive for such bad service.

DO NOT STAY HERE. Bedbugs found in all corners of the mattress, cigarette burns on the wall, yellowed pillows and dirty bed linens. Stains were all over the wall and exposed cords from broken light fixtures dangled from the wall. Theres smoking inside of the hotel (found burnt out cigarettes in the hallway and some rooms permit smoking) The price wasn’t cheap and we obviously did not pay money to stay in a dirty, bug ridden bed. The service desk directed us to seek a refund through a random gmail account with “no guarantee” we’ll get it?? Skip yourself the hassle and spend a little more to get a bug-free experience. We spent about an hour in the room total, with half of it spent trying to find a new hotel. The worst experience.

The room was terrible - apparently guest are allowed to smoke in the rooms - all I smelt was smoke - so I had to keep the windows open for fresh air. Asked for another room and was told they were fully booked. The bed sheets had holes like cigarette burns. The walls were visibly dusty. The bathroom looked clean but smelt like piss. Like they did not clean the bathroom or the floors at all. The telephone and the tv remote was missing. If you like natural light this is not the place as the glass is frosted, however you can open the window slightly. There are 2 bodegas/ convenience stores on opposite sides of the hotel. After taking speaking to a few people - the area is unsafe and mostly sketchy people stay at that hotel and the surrounding area. Please be vigilant and aware of surroundings if you decide to stay here. In general the hotel is operated like a cheap motel, just an overall terrible experience.