This is my worst Hilton experience so far. Run-down and dated hotel. Room was in poor condition and the breakfast of poor quality. Room: Not all TV channels worked, the cable signal was bad. The curtains were torn, one light in the bathroom was flickering. The baby bed was made out of metal, squeaked and seemed like it was from a hospital from the 60s. Breakfast: very limited options, dry breakfast potatoes, the quality overall reminded me of a highway chain motel. Maybe all this would have been acceptable for a fraction of the price. Not the $390 we paid for one night. Coffee was okay. Great location and shuttle service though ;)

I booked this hotel as I was flying from JFK the next day. Upon arrival the staff Nick was very friendly and welcoming. Mg room was clean and appeared recently redone. Rugs and furniture modern and room large. Bathroom shower only had half glass not a door and as a tall guy made bathing difficult water splashed outside the bathing area. Dinner at the hotel was very good and reasonable. Breakfast was excellent also. Service very good and attentive. For price and customer service definitely I would give five stars. Every staff member from front desk, restaurant, and cleaning greeted and was so friendly.

The room was just a room. There was nothing particularly splendid, but the rooms were clean and prepared. All of the staff were very nice. The shuttles are convenient but one definitely needs to be deep cleaned and they both need mechanical service. There were no problems or difficulties with this stay. Of course for the price, I have stayed in far more luxurious rooms with grand presentation, exceptional amenities, and free breakfast that exceeded all expectations! All together, this experience was underwhelming.

Because of the great location, Hilton takes full advantage. The room was dirty. My foot was stabbed by something. It was a toenail. None of us had clipped our nails however. So gross. Our toilet seat was askew when we walked in. It would slide when you sat down. I nearly fell off. The price was high and the place was gross. Its dated, which isn't great but I could easily deal with that. The quick ride to the airport for our 6AM flight was the only upside. Otherwise, it was one of the worse places I've stayed.

I asked for a wake up call so I didn't miss my plane and it never happened. I was lucky to have just woke up on my own and race to the airport. That is a big mess up. The shower drain was clogged and started overflowing on the floor in about 3 minutes. The airport shuttle has no distinct signage for a line and I was the 1st one out at 5:45 am. Everyone who came out after me just walked right in front of me and I wasn't able to fit in the 1st shuttle. place a simple sign that says line starts here. The only reason I didn't give a 2 is that the shuttle was at the airport right when we came out and our car was ready when we got back. I told the front desk person about the problems and he was like "who did you talk to for the wake up call"? Really, I am pretty sure no one gets the name of the wake up call person. That's all he had to say.

Great shuttle service to and from airport, so convenient!! Runs every 30 mins. Staff (reception and shuttle drivers) are amazing and friendly. You get a water bottle at check in. Rooms are older but large, and overall well maintained. Cleaning is decent as well. Good amenities in rooms includes ironing board with iron, and hair dryer and shower gels/shampoo.

1. Gave away my reserved King Bed Room 2. Never offered me a chance to change rooms once a King room came available. 3. Never adjusted the price of the Quuen room. 4. In 4 days, didn't clean the room (Covid-19?) Or offer fresh towels. 5. TV service was intermittent 6. Didn't even vacum the hallway, same string in floor outside my room from Sunday thru Wed. I won't be staying at this Hilton ever again! Hilton may have lost a loyal customer; it seems as though, Hilton is NOT Trying to retain HH patrons , expecting our loyalty to bring us back despite a bad experience, service, and subpar room conditions that need the decor to be freshened up; including bathroom fixtures. We were there for work and will recommend my coworkers never stay here again.

Hotel LOBBY is nice & horribly dated in the rooms. Stayed just for our layover paid $358 but felt like the hotel should be a motel 6. Front desk was quick. Shuttle was free and hotel is 10 min from airport which that's what got me to book. Next time I'll try Marriott Nextdoor. Hilton update your pics and update your hotel. It's disgusting you can feel the filth built-up in the rooms. Everything is OUTDATED. WOULDN'T recommend

This hotel is closed according to Hilton Customer Service.

This hotel is perfect honestly super clean and quiet . The front staff was very kind and quick to check us in . They do offer breakfast and even have coffee shop inside . There is a shuttle that runs every 30 mins from airport back so it super convenient. I would stay here again. Rooms are great size and clean. This very close to airport in a great area and they have front security.

Very clean and comfortable room. Restaurant in the hotel is fine. For the price of the room I expected a bit more. There are no extras. Another guest called it "bare bones". Would stay here again, but might look elsewhere for better creature comforts.

Update: I reached out to the Manager “Fabian”, As requested in the comment below, he was entirely dismissive, and one of the most rudest people I’ve ever communicated with. I reached out to corporate and shared a recording of our conversation to accurately illustrate my concerns. I would encourage the same because when I notified him I was recording he immediately hung up on me… I’m a Gold Hilton member, travel for work quite frequently and so really have appreciated the consistency when choosing a Hilton hotel. This Hilton experiences by far has been one of my least favorite. I started my trip at 11:15am coming from JFK where I took a shuttle with a driver that I would describe as quite rude. As I inquired if this was the Hilton shuttle, he said very abruptly (which one?!) His question is appropriate as there are multiple shuttles for hotels, but the tone and the assertiveness in which the question was delivered, was entirely inappropriate for our interaction. Upon arrival to my room, I noticed that the complementary small lotion bottle had been half used and there was a hair sitting in the bathroom tray. Later that evening there were two front desk attendees on duty at 6pm o’clock; one was in animated conversation with the other as they facilitated guest, and although there was a line that would form only one associate worked at a time. I informed the associate that my lotion bottle was halfway gone, and although they did apologize, the level of service I received with that apology was subpar at best. I was forced to leave my room and come back to the lobby at 8pm to request a wake up call. I originally called the front desk 7 times for my hotel phone over the period of 15 minutes and received no answer . Assuming the phone in my room was experiencing technical difficulties I then used my personal cell cell phone and called the hotel number multiple times and again received no answer. I went to the lobby and found the associates at the counter on their headphones, cell phones and in animated conversation with another associate across the counter. I inform them that I called multiple times, and received no answer to which the associate, pointed at the phone and said “well nothing came through.” No apology, and no explanation, worst of all insinuating that somehow I was just inconveniencing them and making things up. It was entirely disheartening, and I’m very very, very disappointed. I was so appalled I asked for the managers card to which they said that they did not have the managers card but they could give me his name. Fabian; if you do read this, please know that your evening staff is in dire need of training and it is having an extremely poor representation of your brand. As I frequently travel for work to JFK; I was hoping this would be my consistent Hilton hotel but after today’s experience I have very little confidence in any future experiences I might have. For the price that is charged I highly recommend finding a different hotel chain located in the immediate area. I will be doing so in the future, but please take this feedback into consideration for future patrons.

Had an overnight stay First we were left waiting for shuttle which never came! Told by Hilton they had 1 driver and he is picking up at airport. Ending up paying the Marriott shuttle driver to take us. It was past midnight when we finally arrived. Beware they automatically add $50 incidentals fee to your credit card. Hotel that cost over $300 per night with old dirty carpets and loud air-conditioning. Stay elsewhere!

Confused staff. One of the staff charged my card for another persons stay. I had to work with the front desk staff for over 1.5 hours to get my charges back. I went with a group and they confused our room numbers and the late check out. The rooms were old fashioned, dust, and not clear. I would steer away from this hotel. There’s the Marriott and another hotel right next to it. Consider one of those.

I booked this hotel last minute as I flew in, specifically because there’s a shuttle and no other hotels offered one or had good reviews. We called and waited over 30 minutes outside for our shuttle to arrive, we even called as we were leaving our gate to try to avoid this. The front desk staff overall weren’t friendly. They seemed annoyed checking us in and asking for information about the shuttle. The rooms were good, up to date, water pressure did suck in the shower. We paid 50 dollars for some potatoes, fruit and bread for breakfast. With just water. There were no pancakes, eggs or other food as they were out and we still had to pay that much. It was more of a snack, not a meal. I advise those to spend your money elsewhere for breakfast because they pretty much rob you on that. The dinner at the restaurant was good. Good drinks and good service there. Overall I’m disappointed with this Hilton as the others I’ve stayed at have been more welcoming.

Hilton needs to remove its name from this property at the earliest possible moment. The damage being done to the brand/name here is huge. Before arrival I tried to call the hotel with some questions about early check-in, late check-out (traveling to Europe - stayed here for a night on the way out). No one bothered to answer - eventually I got a message which literally made it sound as if the hotel's phone was not connected. Service - indifferent to condescending. Staff are clearly not trained to be focused on customer service. I know it's NYC but that's no excuse. The young man who checked our bags was nice, but the only way they have to track checked bags is for customers to take a photo - I'm not joking. A major brand hotel at an international airport has no organized way to store and secure customers luggage. When we retrieved our luggage we had to look through two rooms full of bags and then pull ours out ourselves - seriously? Even simple things like purchasing a soft drink from vending machines are made difficult: the machines accept only $1 bills (no credit/debit cards or larger bills) and front desk has no change (a bellman did come to the rescue). Most Hilton properties have a small store with snacks/drinks/toiletries on site. Not here. Tile on main floor: dirty. Elevator floors: dirty. Room level: dirty, worn carpet. Elevators: 2 of 3 working - no one seems to even notice or care. All room furnishings heavily worn. Sheets old, thin, frayed, poor quality to start with. Small towels, cheap quality. Refrigerator in room? Yes, but did it work? No. Carpet - worn and appeared dirty. Bathroom - sort of clean but the shower grout was moldy and all the bathroom fixtures loose in their settings. The COVID excuse just doesn't fly any more. I stay regularly in Hiltons in Florida where service is (mostly) back to pre-covid level. We are currently staying in a Marriott property in London where the service is impeccable and the attention to detail is commensurate with the brand. Avoid this one folks. Late edit: Manager of hotel has a reply which is identical to others from past reviews. "Sorry..." and "we strive to..." Totally misses the point doesn't it? If past responses were serious the floors wouldn't be dirty and the staff would be trained how to deliver customer service.

Close to JFK. The shuttle arrived quickly, and the driver was very nice. The room - king bed that was OK. The room had a mini-fridge and coffee making capability. The A/C worked well, but it was so loud it woke us up every time it kicked on. No soundproofing in the room; when people used the bathrooms in rooms adjacent and above, it was like they were in our room. The carpet in the room didn't look like it had been vacuumed well. Same in the lobby - we waited there for several hours for a late evening flight. The property looks and feels very tired. The staff we encountered were all very nice.

We needed a place to stay overnight on our way back from an international trip before our final flight home. We opted for the Hilton as they have a pool and our son loves to swim. Turns out, the pool isn't open because of COVID (in June of 2022!). Our room was clean, but smelled like mold. The A/C kicked on regularly and sounded like a plane landing which woke us up multiple times in the night. The restaurant was way over-priced. The staff were friendly and the shuttle to the airport was convenient. Don't expect anything super nice.

The room was fine the air conditioner was nosy. The concierge was very friendly and polite. The breakfast had a lot of processed food and was not healthy enough for a proper breakfast. The staff serving the breakfast was not polite they were extremely rude especially towards my children when they were still looking for what they were going to eat. Upon arrival we were told the pool was not functioning but were not told that upon making the reservation and booking and paying for the room. We expected a lot more from Hilton, as the Previous Hilton's we stayed in had provided a better and excellent service.

Strange place. The staff at the check in desk just isn't helpful. When checking in, I felt like I was playing 100 questions, as the dude was providing zero information. When I checked out, I asked I requested a bill with just the room and taxes (our finance people are annoying when the receipt shows food and drink). She said no problem, but she also told me she could NOT print; but she told me she'd email it to me. Finally got the email; nothing she said was accurate and the restaurant credit was NOT applied. Requiring a call later to get it fixed. The place is dated and the furniture has seen better days. One weird thing is the sink faucet barely reached the sink, so its difficult to wash your hands and such as water ends up all over the counter. The star of the room is the shower; very nice and HOT water. The restaurant staff was friendly and attentive, no complaints there.

Staff was super helpful. Everyone from the front desk, wait staff, and drivers all ensured our stay was as good as possible. The shuttle was very packed, but David went above and beyond to make sure everyone got to their gate on time and was even picking up pilots in between drops; at 5 am! In house dinning was superb and filling. If you are up for a walk, Popeye's and some Bodegas are a few blocks north. Kids loved it better than any Times Square hotel. They even gave a free executive floor upgrade through the app the day before check-in!

Frist Things first.... DO NOT GO. There are 3 options from Marriott and one of Radisson near by use any it can not get as bad as the JFK Hilton. Stay from 10.11.2023 till 15.11.2023 Room 1226 Room a bit old fashion but all good and clean but the AC that was also for heating the room was so noisy that you had to turn it off to be able to sleep, no problem but with the window to possible to close properly you wake up at 16C (60F) kind of coldish... when telling the FO, they said will sent someone but never happened. Speaking of FO, I worked for Hotels including Hilton years ago and have never encountered such an unpolite Front Office desk as in this Hotel... worst person has was the little elder gray hair person that when I approached did not great and during the whole conversation not once looked up from what he was doing. My room was covered by the company but my card was charged with 871USD. The best was when I called asking for what it was charged, the answer was We cant tell you!. I am still running behind the refund. Outrageous! Food, eat out! Do yourself a favor eat somewhere else and PLEASE do not try the Quesadillas, what an delinquent butchering of this normally easy to prepare Mexican Dish. The Breakfast was ok and have to say all people working at the breakfast room where very polite and friendly... at least that. In a very competitive environment with enough other options, Do yourself a favor choose another Hotel of the options I mentioned above. RM

Great bus link. Bartender was amazing. Check in staff couldn't have cared less when I checked in.

Excellent location, rooms to be reviewed, shuttle service ok, if it weren't for the rudeness of the driver this morning December 2nd, very very rude, he also offended by saying something under his breath when I got off the shuttle, even though I didn't give him any no way or confidence, and with a guide that makes you feel bad...bad experience.

Bad experience period Every time the heat blow air Smell like someone smoking inside the room Plus the 2 girls in front desk weren't friendly at all

It's an old hotel, but well maintained. Location is great if you arrive late at JFK and you need to drive from NYC to your final destination and you are too tired to do so. Unfortunately the hotel is closing down on December 9, 2023 for what I have been informed.

Hotel has not been kept up. It's dying of neglect. Toilets barely work. Air conditioning and the little room refrigerators make terrible noise. The furniture is old and worn. No USB chargers in the rooms! The owner has let the place decline. The public areas look nice but the rooms are bad. We switched rooms because our first was unusable. And they gave us a hard time about switching rooms. Don't stay here! Very disappointed and inconvenienced.

Multiple wrong charges and they have not yet corrected this. I checked in Nov 29 at 11pm and checked out the next morning at 8am. Issue #1: when I received my post-checkout folio/invoice by email, they added an extra $25 to my room rate without explanation. This is different from the pre-checkout invoice they sent my that night. Issue #2: a day later, I went into my account and pulled up the folio again. Now I find that they charged me $28.31 for lunch that I never had. I called Hilton guest services to open a ticket. I also called the hotel and the person who answered (Kazi) assured me both the front desk and f&b managers were informed and would get back as soon as possible. 10 days later, no updates from Hilton or this specific hotel. Be warned.

A rather tired old hotel and expensive for what it was. It is close to the airport with half hourly pick up shuttle buses but there's nothing to say that at the airport. Noone answered the shuttle bus phone and only one phone was working anyway. Eventually we got picked up. The bus from the hotel to the airport was prompt with a helpful driver and was the only redeeming feature of the stay here.

One of the worst Hilton hotels I have encountered. Very dated, tired and unhappy place but charging very high prices. The shuttle service is a shamble. The Hilton web site is not very clear about where the airport shuttle pick-up is but I figured it out at the airport. When I tried calling the hotel to send the shuttle, nobody picks up the phone at the hotel! So you end up standing outside in the cold with no way of communicating with the hotel. Avoid this hotel if you can!!

This hotel is the absolute worst I have experienced for customer service and satisfaction. After arriving on a delayed flight into JFK around midnight, it took more than 10 calls from 12:46am until 2:33a.m. until someone properly acknowledged us and sent the shuttle!!!!!!!!!!!!!! I will never recommend this hotel to anyone as your staff also gave me attitude when I said, I have been repeatedly calling. The a/c in the room could not be adjusted and was very noisy.

I didn't like how the person at the front desk didn't greet me, no welcome, how can I help you, nothing. If your planning to stay a week, I wouldn't advise this hotel. I stayed one night and it wasn't bad but wasn't comfortable. The air conditioner made noise all throughout the night, I could handle but I'm sure others can't. There is a restaurant but no other drink of food service options. They had a vending machine but it wasn't working and it was $3.00 for a soda, the pictures provided shows a place where you can buy drinks and beverages but its not there anymore. The rooms felt old but at least they had a lot of tv channel's. Also when you walk in there is a smell of weed 😂, if that bothers you, now you know.

This hotel is about to close and it shows it. Had to Change rooms since AC wasn’t working. Second room smelled like smoke. I booked three rooms for my family and one other room has the same AC problem and the other one stunk like rotten eggs. The experience is like a Holiday Inn. I’m a Diamond member, so shame on you, Hilton. You should yank the franchise license from this owner

The hotel itself is very nice the bathroom are clean and the room are nice. There is only valet parking and it is 25.00 a day a bit expensive I think. Love that they do the shuttle to JFK. Just the area itself is ghetto getting there doesn't feel too safe to even walk around. There is really nothing to do around there especially if you don't have a vehicle.

Was a great short stay. Comfortable bed which was welcomed after travelling for most of the day. Be mindful the room service is unavailable after 10pm.

I've stayed here once before, years ago, and it was a decent experience. However, in July 2021, I had made a reservation for my layover on my big move to another country. When I arrived from my flight from the west coast, it was 11pm. I was alone, juggling 4 bags and no one attempted to help me when the bags continued to fall over and I clearly needed help. The woman at the desk was rolling her eyes at me when I gave her my name for the reservation, and RUDELY informed me I don't have a reservation, threw my credit card and reservation confirmation print out back at me, didn't even LOOK at me!! She continued to help other airport staff with a smile. No one else would help me, so I tried to call the party I booked through (who confirmed everything already), crying in the lobby with NO ONE helping me. I am a young solo female traveler and didn't know what to do. Finally a man was available to help me- and he is the one who cancelled my reservation without trying to contact me in any way. The hotel was at full capacity, even though I did have a reservation for the next day, there was no room for me on this first night! (They would not refund that 2nd night reservation either!) He tried to call around to other hotels but they were all booked and double the price I had payed for this reservation that THEY so carelessly cancelled. The shocking and RUDE customer service, carelessness, and lack of attention to detail is why I will NEVER book this hotel again. I could not believe the way the woman treated me and she should definitely not have a job in the hospitality industry. I lost so much money with these hotel reservations. Staying here is a risk. They could cancel your reservation last minute without calling you, and you'll be stranded in New York for a night. So good luck.

I come often to this hotel for work and I prefer this airport Hitlon over the Newark Hilton. There is more to do around withing some walking you find Popeyes, pharmacies, even laundromats, coffee shops etc. This Hilton is conveniently located close to JFK airport. The staff is friendly, the beds are comfy. They have fridges in the rooms (and coffee makers, which I don't need anymore-- the showers have excellent pressure for New York. The only thing: after COVID-19 hit the industry I guess they had to reduce the staff and it shows. The mold in the shower needs to be addressed, because it not only unsightly but dangerous to people with allergies and/it compromised immune systems. It would be a pity that one detail derailed the rest of the good experience you offer.

below expectations. no diamond upgrade (that's fine), had to call to get an explanation of what to expect as a diamond member for breakfast ($15 off the buffet price of $21, i think it was). air conditioner super noisy. room could use a renovation. easy shuttle service to airport, though (didn't take it from the airport, so unsure).

Excellent hotel John the night manager treated us like family. Very clean and food was great. I would stay there again. We made the mistake of letting what we thought was a cab driver at Laguarfia who was a total fraud to take us to hotel.

I would stay there again in heart beat. The hotel is clean, and the staff was just excellent. I have to be honest: I had some doubts when I originally booked my stay. But I was put at ease as soon as I walked in. From the valet parking to the front desk it was effortless. If I had one negative about the hotel, it would be for the restaurant. I felt like the food was way too expensive for the potion. I was going to give it 4 star because of that but I didn't think it would be fair to all the great work that the other staffs are doing.

I enjoyed my stay here which was for 3 days. The hotel staff in the restaurant were kind and courteous Marjorie was awesome and very kind in the bar area. My room was more than sufficient however the first night there was an issue with the maintenance team trying to get into my room at 2 am. Although this was frustrating Wanda the GM was very kind over the phone and offered to make it right. The only thing else I would say is I wish the Starbucks was actually open as I have to get up early each day and the room coffee was not very good.

It's not the newest or freshest, but the people are nice, and all the stuff you need is there. Much better than most places we've stayed near JFK--- a little roomier, a little more thought given to what you might need. The staff at the restaurant was really great. If you're stuck at JFK, it's a good place to stay.

Staff at restaurant was very friendly. Room and hotel in general was dated but clean and no complaints. Only issue worth 1/2 star was that the snack vending machine asked for coin only so I got coins and the coin dropped straight to the coin return. I didn’t get the impression that the front desk could help with that. Taking shuttle tomorrow. Hoping for the best.

Shuttle service was good. Rooms were ok. Got a decent sleep and got shower before heading out the next morning. Breakfast credit is provided and you can buy anything in the small store across the front desk. Check in was decent with standard questions. Digital key was not given due to some system not working.

This 1 star is about the property not the staff. What little contact I had with the staff was professional, polite, and efficient. It’s just a shame they work in such a poorly maintained property. I stayed one night because of a missed connection at JFK. Aside from the room (834) being very dated and shabby, there were significant functional issues. I was woken in the night by a large wood faux-cabinet front falling off and crashing to the bathroom floor. Fun! Then, when I went to shower for my AM flight, I ran the shower for 20+ minutes and never get even lukewarm water. Same with the sink. For $370 a night I really must insist on…. Warm water so I can bathe. Luckily the Delta Sky Club has showers with hot and cold water! Pity I couldn’t have just slept there overnight. This Hilton is WAY below the standards of the brand.

Had to get a last minute room here after a British Airways IT meltdown left me stranded at JFK at 2am. The night team were friendly welcoming and very efficient getting me into a room within a couple of minutes of arriving. The bed was very comfortable which is always the most important thing. The hotel is not going to win awards for the view out the window (back end of JFK and 4 major roads), but with the efficient and speedy shuttle service back to the airport it is an excellent choice if you're flying through JFK.

One of the best hotels I’ve stayed in. The employees were very helpful and supportive. Everyone from security, to the manager Were great! They made sure that I have everything that I needed during my stay as a blind person. They made sure that my needs were accommodated. They also made sure that my stay was relaxing and enjoyable. whenever I needed help, I instantly find someone to help me with whatever I need it! Anyway, they were my helpful shadows. when I come back to New York again, this hotel will be my go to destination. I wouldn’t look to stay anywhere else!

The room was very small for a family of 3 and bathroom totally out of date. Online I had a better impression. The receptionist was not very kind, totally like a Robot, I didn’t even know how to go to my room after checked in because I didn’t know where the elevator was since she barely talked to me. Bathtub could use some product to remove stain and the water drain could have some maintenance because it was not draining at all (I don’t know how the housekeeping doesn’t see it to report). But the Valets and the Shuttle Driver were very nice all the time. It’s convenient to stay there to go to the airport but it’s not very pleasant accommodation.

Disappointed in my stay this past week. I had book this hotel as a park and fly as my family of 5 was flying out of JFK the following day. I had made this reservation months in advance on the phone and made sure to ask multiple times if they would be able to accommodate my family of 5. I had talked to two different representatives making sure we would be able to get a room that offered two beds, one for me and my husband, one for my two daughters and a 5th sleeper for my teenage son. I was assured multiple times that there would be a cot or a pull out couch for my son. Upon arrival we noticed we had a room with two beds and a chair. We went to the desk to ask if we could get the cot assuming that’s what we needed to do and was told they would bring it up shortly. A couple hours passed and nothing. No communication was even had until we asked again and was informed they they couldn’t put a cot in our room. We then asked to change rooms as we needed to stay in a room that could accommodate 5. We were told the room couldn’t be changed and they weren’t going to do anything to rectify our stay. All we got was pretty much an “oops sorry”. My son had to sleep in a chair for the night. Upon complaining to the hotel itself I received an email pretty much saying “oops sorry” again followed by we hope you’ll stay here again. The audacity. I felt pretty much as if when booking they said whatever they needed to to get us there and get our money. I definitely did not feel valued whatsoever. If you have more kids than the “average” two than beware or else you’ll have kids sleeping in chairs. Very very disappointed.

If you are looking for a hotel around JFK, take my advice and forget about coming here. Service was horrible, room had a bathroom door that wouldn't close properly, and there wasn't anyone to help us carry our baggage to our room. The only reason I am giving two stars here instead of one is because the shuttle driver was really nice and polite so kudos to him.

Total deception and rip off!! Paid 363.00 for one night, for a king sized bed and got double bedroom. The attendant said “I can reimburse you for the money because we have 27 reservations and onLy 6 rooms. I am sure one of them will want yours” I arrived at 1am after my flight got delayed. The nerve!!! The rooms are old, unattended and smelly. Waste of money. Shouldn’t carry the Hilton brand. Total fiasco. Ended up leaving at 4:00am because the smell was that bad.

Sad, old, poorly maintained property. For the price you pay you certainly don’t get anything near what you would expect. Stayed for one night after a cancelled flight, checked in after 1AM just to find a room with broken AC. I wanted to mention that during my check out but was not bothered to be asked how was my stay. Pool is “temporarily” closed and it seems to be like that for quite a while. Gym is in a sad state. Treadmills are wobbly and have clearly not been calibrated in quite a while (likely ever since they were assembled). No weight lifting equipment available other than some free weights, the asbolute bare minimum for what could be considered a gym. Towels not available. At least the water fountain seemed to be working. Restaurant/bar had some really tasty wings and friendly service. It’s not a terrible hotel but far from the level I expected from a Hilton property charging a premium price.

Hotel is shutting down.

Good location with shuttle service 24/7 - The hotel is long past its best years and seems a bit run down. The rooms are rather small by American standards and very simply furnished. The essentials are available. The air conditioning makes a lot of noise - even if you turned it off in the room. The bed was ok comfortable. Staff very unprofessional and unfriendly - breakfast totally unimaginative and unloving. Too expensive for what is offered