BROWN WATER! The airport shuttle was convenient and the lobby is nice. That’s where the good ends. First of all, we stayed in our room for three nights, and the room was not cleaned once. No new towels, no cleaning at all. We may have been fine reusing our towels, but they only give out ONE roll of cheap one-ply toilet paper. So, we ran out after day two. When we called to request more (after arriving back at the hotel at 11:30 pm after a family member’s funeral), we were told by the front desk that we could only have one roll at a time. They had no clue why the room hadn’t been cleaned or TP replaced while we were gone. They sent someone up, who took 20 minutes to get there only to arrive with handfuls of sample toothpaste, lotion, and travel toothbrushes and NO toilet paper! So we had to wait another 10 minutes for him to come back with what we actually needed. THEN- the hotel informed us that they were turning off the water due to construction and it would be off from 12:30-4:30 am. When we awoke the next morning, the water was BROWN. Not light brown or a little brown, but BLACK COFFEE BROWN. Literally looked like our toilet was filled with coffee. Ran the shower and sink for 45 minutes and it was STILL BROWN. And when the shower finally drained, black sludge was left all in the bottom of the tub! So gross!!! See the pics. Not exaggerating. We asked for a discount or rebate of some kind, but were told it wasn’t possible. That may have salvaged our review. But alas, all that remains of our opinions is brown tub sludge.

Honest and Long Review for a 2-night stay on business. Cleanliness: 5 Quite clean. Well vacuumed and well-mopped floors. The dishes in the restaurant were clean. Towels and linens are clean. Decor: 5 If that’s your thing, you’ll love it! In-room decor and lobby are stunning and pleasing to the eye. Well done. Food Rating: 4 It could be better, but edible! If you’re in town for one night or overnight as a pilot, it’s more than sufficient. Room service is timely. Food is presented hot or chilled at the proper temperatures—a decent amount of options. Location: 5 Excellent proximity to the airport with frequent shuttles. Cost: 5 Prices are reasonable for what you get. No problems there. Parking: 4 Cramped, but always was able to find a space. There are shuttles running, so be mindful when parking closer to the door. A parking pass is given for guests staying with cars. Please don’t lose it. Customer Service and Hospitality Team: ZERO. This pains my heart, but if we’re being honest, the staff is disrespectful and incredibly disorganized. The manager, while about his business, defends his team. I can understand that. I would do the same, yet apologies, when it’s the hotel's fault, would be appreciated. In addition: It took 2 hours to receive towels. Housekeeping leaves after rooms are ready by 3. My card was charged INCORRECTLY. When I tried to dispute, I was met with opposition and unanswered questions. In addition: Keys weren’t activated, and then the system deactivated nearly the entire hotel’s key card system. Check in and check out could have been better staffed as only one person was at the desk, and others were running with their heads cut off. Pro Tip: If you’re looking for someone else, make sure the credit card payment is made in advance, and a major credit card is authorized on file. Let me save you a headache ahead of time. Final thoughts. I would have given this hotel a 4-star rating if it weren’t for customer service and the team. I get that we’re still in a pandemic, and we need staff, and people need jobs. However, hotel hospitality isn’t for everyone, and hiring what appears (from the outside looking in) to be cheap labor for the front desk is unprofessional. I would recommend training and professional development days could be implemented for optimal staff performance. Truly the hotel is decent and perfect for short-term guests. If I were a stewardess, a pilot, or coming in for one day, I’d stay here again. You can’t beat the price for the location, and there’s parking and shuttles. That’s all.

More or less a disaster stay, lots of other hotels in the area, recommend looking elsewhere for lodging. The good part? Staff took 30% off because of all the issues. So, the issues. First airport pickup was a nightmare, headlined by the hotel not being able to answer the phone, a necessary step to getting their shuttle. Next issues was the restaurant, handed out one menu with old prices for ordering, but used a different menu for creating the bill. I was floored, such a silly trick couldn't believe they were doing it. Next was the room. AC busted, iron busted, lots of the room power outlets busted, shower 🚿 control falls off in your hand. Short summary: staff was polite but out of their depth with the problems at this place.

Having frequented this property for over 8 yrs I've always appreciated and enjoyed my stay. From the staff to the food and cleanliness of the hotel it was always excellent. However my past two stays was a nightmare. I tried to understand the second to the last stay because it was during hurricane Ida and and it was a mad house, so I excused the rushed staff, even the water that was dripping over our bed. But this current stay is beyond disappointing. The young man that checked us in was extremely rude, and again I made excuses for him because again it was a mad house, but upon entering our room I was thrown at the fact that the room was never cleaned from the last guest. The bed was unmade, the bathroom was dirty and leftover food and condoms was left about. I immediately went back to the front dest and ask for the manager, who was very polite and professional, but while expressing my concerns about walking in to that, especially during a pandemic, the rude desk attended began to bark out at me. It was the very worst display of ghetto behavior I've ever seen. It felt violent. Never again will I stay there. They lost control of ever aspect of hospitality

Wish it was a possibility to leave NEGATIVE or NO STARS!!! I highly advise using another hotel and STAY AWAY from this one. The night staff from day one are completely unconcerned and not at all helpful in trying to make your experience an enjoyable one. I can’t say much about the day staff because not much interaction with them because we are out mostly during the day. The rooms are not like the pictures and seem to be well just be staged. Rooms are not cleaned well and the carpet feels gross to walk on without shoes. The shower has no water pressure but the sink’s water pressure is so strong that your pants get completely soaked. On top of both drains seem to be partially blocked because the water takes so long to go down. If you are driving or renting a car do not come here and expect to be able to park in the hotel parking lot because if you do you will be told rudely by the night manager you can park on the street. I booked my stay from Thursday night to Monday its currently my third night staying here I was about to pull into a parking space last night as someone was pulling out only to be told that the space is reserved for staff, but their is no sign stating this and the staff that came to tell me this found it appropriate to honk and flash his brights at me to convey that before just coming up to speak to me. Anyway so for night number 3 I had to walk about 3 blocks every single night in the cold. What frustrates me is that they have more parking spots around the building but is apparently being used to accommodate long term parking for people flying out of the airport and not even staying at the hotel. I feel as if my trip has been ruined by this terrible experience and that everyone can get better service for less cost than this place. AVOID!!!

I'm not sure where to begin... From the start, my contract was for the Wright Brother‘s Rooms. On the morning of the event, I was informed that wasn’t the case. I was given a room to fit half of the size I requested. I walked into the room no provided to me with sticky and messy counters. If my contract was to start at 7 AM, I’d expect everything to be ready to go regardless of the rooms. In the afternoon, the AC stopped working. My staff and I were distraught and sweating. We had a clock that told temperature as well, and it’s sitting at 81 degrees (see attachment below). We had Covid tests which were temperature sensitive and unfortunately had to toss out several boxes, costing us a few hundred dollars. After I reported this, I was told it would be 70 minutes…and then finally, we were moved to the bigger room because it was taking way longer and the group from earlier had finally left. My staff were asking to go outside for fresh air and downstairs for water. Now that brings me to the water, we should not have had to ask multiple times for water. Once the AC stopped, water should’ve been continuously brought into the room due to the heat and dehydration. Again, it was reading 81 degrees. When we were brought into the new room, we wanted the rollers down for cooler air. Turns out those were broken. This hotel is a disaster when it comes to meeting spaces and I will definitely not going back, and hope no one else experiences the terror we did. The General Manager admits it was a disaster, but says the event still happened in some manner. It did not happen in any way guaranteed in our contract; it was brutal. Nothing can be done apparently - please don’t make the same mistake that I did.

The staff was very nice to us, which was wonderful because we were so sleep deprived after our flight was delayed multiple times and finally cancelled. The desk clerk cheerfully took excellent care of us. Our room was nice but was on the first floor with the Belt Parkway right out the window. Traffic was loud all night long. Ask for a room on the other side of the building.

An elderly woman at the counter had poor service and could not solve the problem. In the face of the customer's question, she rolled her eyes and her attitude was very bad and unfriendly. There is no sound insulation in the room. The whole row of opening and closing doors is very loud. If you have to fly for a long distance the next day, you can't sleep in the hotel all night. The only advantage is that there is an airport shuttle. There are many restaurants nearby. You have a better choice. It's a pity that it's the worst accommodation experience on this trip.

Great place! Food was good too! We had impossible burgers! It was good! The breakfast was good too! Very close to JFK! The drivers of the hotel shuttle were fantastic! The shuttle goes every half hour and it takes only 10 minutes to reach ( traffic can change the situation). Nice, big rooms.

Great hotel near the airport. Was under construction, so I didn't get the full experience. Maybe next time. The staff was very nice and helpful to recommended restaurants that delivered nearby. Rooms were clean and, most importantly, didn't smell at all. Wasn't brave enough to try the restaurant 15 minutes to closing. If you're just there to sleep and leave to catch a flight, it works great with FREE JFK shuttles.

Very clean and nice hotel. Great location, very friendly and courteous staff. The view from my room was amazing. I enjoyed watching the aircraft ascending and descending. We didn’t have enough towels and wash rags for 4 people but, as soon as we called the front desk and requested more we got it. The only thing that was missing from the room is a microwave. I will definitely stay there again. Thank you to all the staff that is doing and amazing job.❤️❤️❤️❤️❤️❤️

Due to a flight cancellation, Jet Blue provided a hotel voucher to cover our overnight stay. This hotel was selected. We arrived at the hotel several hours before check in. Still, the clerks made sure the room was ready several hours before check in which appealed to us. However, there were several lights that did not operate well or were broken. Also, the rooms were smaller than expected and noise from the highway was audible during the night. The lounge area was under renovation which was a disappointment, but the hotel restaurant was open for breakfast (see review below) 👇, lunch and dinner. Since the lounge was closed, the back end of the restaurant was rearranged to be the lounge area. Overall, this was a decent overnight stay.

Good service, food, and clean acommodations. The hotel has been fairly modernized. Those with lots of luggage Keep in mind that the 1st floor is up a short flight of stairs. So the elevator might be advised. The staff was really helpful, polite and efficient...and that was when travel was getting the better of me, so they must have been spectacular.

Was booked here due to a canceled flight.it is a flight crew hotel also. the rooms are basic but comfortable our room did have an amazing nest of pillows slept like a log.note that if you are on the west side the rooms get hot in the afternoon and you are next to the expressway which can be noisy at night. Overall an acceptable place to stay near the airport. Has free shuttle does not have complimentary breakfast. The staff were super friendly and very helpful. The hotel seems to be 10 to 12 years old? I thank considering the age they are doing a great job

Had a cancelled flight and had to book a room at 5pm. I didn’t have many options but thought this place couldn’t be so bad. Absolutely wrong. The place is disgusting I’m talking visible stains holes in the linens tattered furniture dirty shower. I didn’t even want to take my shoes off. It was so bad I just left and went to another hotel. Customer service sucked. The gentlemen at the front were polite but the hotel manager couldn’t even come out and speak to me she just kept yelling from behind the glass. The gentleman that was helping me had the courtesy to go behind the glass and speak with her like a normal person since she couldn’t be bothered to get up. The man running the shuttle was kind as well. It’s truly management that dropped the ball; I would place my poor experience on management solely.

It just wasn’t a great experience. I asked for the AC to be fixed three times. It never was. The hotel seems to function, in the lobby, as a customer service waiting area for airlines. At most times of the day, roughly 30-40 people with baggage would be waiting in the lobby waiting for something (a room? A flight? I don’t know). My coworker moved rooms three times to get her AC fixed and ended up in a room with no windows. Just avoid this hotel. It’s not worth it.

THIS PLACE IS CLOSED! We had a room booked for a layover, and when we arrived an employee informed us that the whole building was sold last week and they are now closed. There was no email, call or notification to inform or warn us of this. And according to the employee we should receive a refund at some point...

Frankly the only thing good about this hotel is the proximity to the JFK airport and its 24hr shuttle service. 2 starts for that. Rest all the experience wasn't good. Price per night is steep for the kind of service I received. I checked in after midnight and soon noticed missing toiletries in the bathroom. Immediately informed front desk and was assured that it will be sent immediately but even after an hour waiting no one showed up.

Convenient location w/free shuttle service to JFK. Just what we were looking for. 1 nt stay w/8 day parking was approx $320. Hotel was clean & quite despite them doing renovations. Easy check-in, friendly staff. Restaurant food was tasty & greeter/server was great. Awesome spinach-artichoke dip!! Shuttle was on-time. On return, arrived at airport, called hotel & shuttle arrived about 10-15 min later. Windchill minus 15 & driver called ahead to start our car so it would be warm when we picked it up. Now THAT is service! Would definitely stay here again for an early am flight.

We were comped a room here when our airline failed us. Despite the late hour, the staff was very friendly and got us into a room quickly. The room is clean and comfortable if not a little small. The location is convenient to JFK but it gets noisy on the highway side. We enjoyed a hearty breakfast in the downstairs restaurant before heading out. I recommend this hotel.

DO NOT BOOK THIS HOTEL FOR AIRPORT PARKING. I can’t speak to the hotel itself, but what I can say is that the shuttle service is horrible. We called when we arrived at federal circle as instructed. We were told it would be ten minutes. Thirty minutes later, we called and the number was disconnected. After another 15 minutes, we called again and were told the shuttle was 5 minutes away. Finally the shuttle arrived after one hour of waiting. Had we been told this all along, we could have just booked an Uber instead of being given the run around. If you just want to get to your car and head home after a long trip, I’d recommend booking somewhere else for parking.

Husband and i flew into New York from Toronto as part of our honeymoon. Problem checking in which was solved in the evening. Then while my husband and I are sleeping we are woken up by someone trying to come into the room! Called down to the front desk and the manager tells me that it was security and that we were not even registered! Husband went down to the front desk and was told that we were not registered to the room and that it was the another person registered to the room and again we were not registered to the room. Horribly unnerving and terrifying to have someone trying to come into the room when my husband and I are exhausted from a long trip prior to a cruise. Front desk did nothing but say that it wouldn't happen again. It shouldn't have happened the first time! Will seriously think twice before staying here again! Very unerving having someone get into our room and could not sleep the rest of the stay due to fear of being broken into again do to very poor hotel customer service

Not exactly what I was expecting for the price, and the hallways were pretty dimly lit. I was a female traveling alone, and they placed me in a room far, far in the back. I was a little nervous. This was my choice due to closeness to the airport and having a shuttle.

The hotel is showing its age! The hallways are poorly lit. The bathrooms are tired and showers are moldy. The effect of multiple animals in the rooms is evident. The staff are great, polite and courteous. Shuttle staff are great too!! Over all the place is tired. This is to say that for the price point they charge don’t be fooled by the slick pictures on the marketing, remember it’s grungy in reality.

Nice room. Clean. Conveniently located near the airport. Free shuttle to airport. But not many places to dine within walking distance outside the hotel. A little bit stingy on amenities. Coffee in the room, soap, and shampoo not replenished at all during our three night stay. In fact no housekeeping at all during our stay. In house restaurant was adequate, but not more than that. Expected more considering the price.

Super happy with this hotel after being delayed by Royal Jordanian and not having slept for days. A very nice woman at reception listened to my request for a quiet room and gave me an excellent room facing the parking lot and far from the elevators, even though hotel was pretty full. Room was clean and spacious, toiletries locally sourced from Brooklyn, there was a vanity mirror, and I had everything I needed.

Came here at 2 am in the morning with 4 young kids solo after a jetblue flight cancelled. We had a 2 queen room. The beds were comfortable and extra pillows which is great. The room is standard but it was clean. The breakfast staff is exceptional. I don't think one person walked by without greeting me. There are plenty of options on the breakfast buffet, its not gourmet but just perfect. Staff was busy restocking the entire time, can't say enough about the nice service.

I enjoyed my stay. Joel and Edwin provided outstanding customer service. I also appreciated the late check out. The Holiday Inn Crowne Plaza JFK has recycling bins in the guest rooms, and also around the property. I like that this hotel is environmentally responsible. Also the fitness center is spacious and has a bathroom.

Great location for layovers, really friendly shuttle drivers, and the shuttles were on time. Hotel staff could be friendlier, room amenities were unimpressive, but the room was fine for the intended purpose. Would stay again for a airport one night layover.

Clean rooms, staff was friendly for 9/10 times I had to talk to someone. I checked out and left today. Half an hour later I realized I left my AirPod case and called quickly. They were quick to search for it. They found it and it is waiting for me to pick it up when I return tonight. Over all great experience! Shuttle drivers were friendly, efficient, and on time!

Very crowded. People were not wearing face masks. I got a dirty room and had to change. Absolutely no parking spot was available in their lot.

I always look at reviews before going to places or booking places. But this hotel needs a little work! My husband and I drove 12 hours and had to check in a little early. We booked a deluxe king size room for a whole week stay from like a month ago for my nieces wedding! When first walking to our room it was all the way in the other side of the building and then right in front of our room there was a weird stench. Then got in and the room was very clean but not spacious at all, so figured that is wasn’t the deluxe room! While I waited in the room my husband spoke with the front desk and one of the team members swiped their card and came into the room without knocking and asked what the problem was and I was trying to explain to her but she seem liked she was in a hurry and left sooo fast talking on her walkie talkie without listening or properly speaking to me. It seemed very rude at first but I didn’t let it get to me and I could understand that she must have been busy. Like I am staying at this hotel for a whole week I do not want to smell that right when I get in and also not have enough space to get ready! Anyways the staff changed our room to another one and I just ended up sticking to that one for the rest of the week. Other than this the hotel lobby is very clean and looks amazing they have a lounge and serve breakfast, lunch and dinner. Their rooms are also clean, maintained very well and housekeeping does a very good job!

We needed a hotel close to JFK and we're really pleased with the proximity. The hotel is located primarily in a residential area. It was easy to order food from restaurants nearby for delivery (Sofia's a must!!!). Having shuttle service was a BIG plus. You're able to connect to the Airtrans then the A Train to all the tourist spots, during an extended layover. Staff/customer service was excellent and friendly. We left an item behind and they graciously helped arrange mailing back to us, thanks to George the Front Desk Manager. Overall, a wonderful experience!

I did enjoyed the tomato soup best when hot. Comfortable beddings with good lighting that encourages sleeping and relaxation. The wardrobe is small, not designed for long stays. Very neat hotel.

The only good thing about this hotel is the breakfast food, and its location near the JFK airport. We experienced a poor customer service. When we arrived at the Federal Circle shuttle station the Crowne Plaza shuttle wasn't there. It was about 2 AM and we had to wait for about 45 min for the shuttle to appear. Then, at the front desk, the staff gave us little information about the breakfast time, check-out policy, etc. At the breakfast, they took around 35 min to bring our food, which is a lot of waiting for a regular American breakfast.

Don’t stay here if you actually plan on using your hotel room. The zoomed in mirror on the bathroom wall is broken. The lock on the bathroom door is broken, as the piece is literally missing. There are blue stains on the pillows and sheets, even after they changed them 2 days later. The drawer between the beds open without anyone opening it. The coffee machine leaks. The cupboard to the fridge is kinda cracked. The toilet paper holder won’t stay in place so we had to use the toilet paper off the holder. The handle to the shower tap came off and we had to stick it back. The toilet seat isn’t nearly aligned with the toilet and it slips. Staff was fine, no trouble there.

Was booked at this hotel after my flight got massively delayed. Called for a shuttle and the person on the other line hung up on me. The room was cheaply done. Our bathroom door was broken so it would scream when we tried to slide it shut. The walls weren't fully painted (definitely not deliberately so). The coffee machine was broken. It was also so loud since it's right by the highway. The restaurant has a limited, unimpressive, and yet very expensive menu and there's no free breakfast. Would definitely not recommend staying here.

Terrible/dirty hotel. I was supposed to receive a full refund due to multiple issues including some nasty gunk that was on my “clean towels” that got all over my body when using them. I think it was a previous stays eyelash glue, so gross. I guess they don’t clean their towels properly. Probably not their bed sheets either. There was literally crusty old bloody boogers on the wall of the bathroom in plain sight and mold everywhere. The supposed manager, Stephanie, was supposed to ensure she called the 3rd party I booked through to process my refund. However, instead of doing that they have avoided responding to the 3rd party since my stay on June 3rd. Never again