5/5 sm 2 years ago on Google • 4 reviews
UPDATE!!!
Changing
from
1
star
to
5
stars!!!
For
those
who
are
in
NYC
or
live
near
by…GO
TO
THE
STORE!!
I
finally
received
an
email
from
the
company
regarding
this
issue
.
They
gave
the
option
of
returning
via
mail
so
they
can
further
“inspect”
what
I
showed
in
pictures
OR
I
can
go
to
the
NYC
Store
location.
Of
course
I
chose
to
go
to
the
store.
I
didn’t
want
to
go
through
the
mailing
hassle
especially
if
it
got
“lost”
in
the
mail.
Prior
to
going
to
the
store
I
kept
the
ring
in
the
packaged
box
for
safety.
With
in
days
the
ring
turned
into
this
copper
rusted
tone
😵💫.
It
looked
like
an
old
penny.
I
was
shocked.
I
ordered
a
14K!
It
shouldn’t
have
even
looked
like
that.
So
I
went
to
the
store
which
is
located
in
the
Diamond
District.
I
showed
the
Representative
&
he
was
horrified
at
how
the
ring
looked.
He
then
said
the
company
had
been
having
a
packaging
issue
with
the
foam
padding
cause
oxidation
which
the
company
is
currently
working
on
to
change,
however
the
ring
shouldn’t
have
looked
as
bad
as
it
did.
He
said
he’s
never
seen
anything
like
that
happen
to
14k
gold
jewelry.
Anyway
he
stated
he
would
make
a
new
ring
same
day
if
I
had
time
to
wait
or
come
back.
I
decided
to
come
back.
He
called
&
notified
me
when
it
was
ready.
The
ring
looked
amazing.
No
scratches
or
anything.
I
was
impressed.
He
also
offered
me
a
different
chain
for
my
pendant
necklace
that
I
was
unhappy
with.
I
was
beyond
happy
at
the
in
store
experience.
The
store
also
makes
custom
jewelry,
so
if
you
have
an
idea
or
want
something
recreated
they
can
do
it.
I
love
that.
They
also
sell
other
nice
jewelry
that’s
not
offered
on
the
website.
I
personally
feel
like
I
saw
better
things
at
the
shop
than
online
but
that’s
based
on
my
personal
preference.
I
would
definitely
make
future
purchases
but
only
at
the
NYC
shop
for
now
until
the
company
deals
with
the
packaging
oxidation.
Previous
Review
Lack
of
communication,
Burn
Marks/Scratches….
Just
Poor
Quality
Products!!
I’ve
tried
multiple
times
to
contact
this
company
but
no
reply.
I
ordered
a
14k
personalized
ring
but
it
has
scratches
and
discoloration-It
almost
looks
like
burn
marks.
The
old
English
chain
and
heart
pendants
I
ordered
are
made
of
the
same
material
YET
it’s
2
different
colors.
It’s
drastically
noticeable,
looks
so
cheap
and
feels
cheap..it’s
sad.
I
brought
all
of
this
for
my
1st
child
as
a
special
keepsake
after
she
got
out
of
the
NICU
and
I’m
just
so
heartbroken
over
the
quality
and
no
communication
from
the
company.
It’s
beyond
disappointing
that
I
spent
so
much
money
for
something
that
was
supposed
to
be
special.
I
honestly
can’t
believe
it.
1 person found this review helpful 👍