1/5 Madison 8 months ago on Google
I
unfortunately
cannot
recommend
this
business.
I
asked
them
to
recreate
an
earring
made
with
rare
dark
sapphires
that
belonged
to
my
grandmother,
and
they
lost
the
original
earring.
After
several
(very
stressful)
days
of
me
having
to
pester
Marisa
and
Nesrine,
and
the
salespeople
telling
me
that
the
earring
was
not
in
fact
lost,
Marisa
agreed
to
comp
my
entire
order
and
replace
the
whole
thing
using
slightly
higher
quality
diamonds.
The
salespeople
at
the
store
handled
the
entire
situation
unapologetically
(and
in
the
case
of
two
salespeople,
who
told
me
repeatedly
that
my
earring
was
not
actually
lost,
dishonestly).
It
was
somewhat
consoling
because
she
was
able
to
recreate
the
original
product
in
less
than
a
week
(the
absolute
least
they
could
have
done),
but
when
I
got
the
final
recreated
pair
of
earrings
back,
the
gold
was
a
totally
different
color
than
the
matching
necklace
in
set.
I
never
write
bad
reviews
so
I
was
reluctant
to
leave
this
until
I
realized
my
earrings
aren’t
the
same
as
the
original
set.
I
trusted
the
team
with
a
family
heirloom
and
communicated
the
importance
of
this
piece,
and
they
repeatedly
failed
to
execute
upon
my
request.
While
I
appreciate
them
recreating
the
earring
they
lost
using
higher
quality
diamonds,
which
was
more
than
I
asked
for,
i
still
feel
obliged
to
warn
others
of
the
carelessness
that
went
into
the
process
and
the
amount
of
effort
I
had
to
exert
to
ultimately
still
receive
a
different
work
product
than
we
agreed
upon.
If
she
was
going
to
change
the
color
of
the
gold,
she
should
have
consulted
with
me
well
in
advance.
Now
my
set,
which
has
been
passed
down
through
generations
in
my
family,
does
not
match.
Not
to
mention,
I’m
not
convinced
that
the
original
“lost”
earring
was
actually
lost,
now
given
she
wasn’t
able
to
actually
match
the
old
pair.
Of
all
the
jewelers
in
NYC,
surely
you
can
definitely
find
someplace
that
pays
closer
attention
to
customers.
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