This is a slightly delayed review re: a visit in mid May. Myself and one other Black woman have been to this location before and found the shopping experiences to be great. We came in this afternoon in mid may and for the entire experience employees (on different occasions) seemed to be hovering near/around us as we shopped. It seemed that the other shoppers were roaming with much more space and ease. Hopeful that Mejuri staff has undergone training so that this can be avoided in the future; it was very clear that, as Black women, employees interacted with us differently than the other non-black shoppers. Really disappointing.

Customer service has gone down. Bought a pair of earrings and was handed a plain box without a bag. I asked the associate if I could check the earrings and she just replied “yes” and scurried away (no other words were exchanged). I was left standing alone to check the earrings and then walked away. No acknowledgement was given, didn’t hear a “thank you” or a “good bye” which made the experience of purchasing an item in store very awkward and weird. Update: I just found a dent in one of the earrings once I got home to further inspect it after purchase 🙁. Will be returning these.

I was browsing the earring section for hoops. I had been eyeing these 14k diamond hoops online since they launched and thought I’d make a quick in person purchase. I couldn’t remember the price of the next size up and asked a sales associate if he could check the price. He quickly fidgeted to look, and when I stepped closer he decided to point out that it was “14k gold and diamond, and very expensive.” As a rebuttal to checking the price. I was taken back because I never asked him if he thought it was expensive and the item was clearly labeled in the 14k gold section. I asked again “what’s the price?” Reinstating my interest. I’m an African American woman and have experienced this in my lifetime- sales associates thinking something I pick is well out of my price range without any further indication. He came back with the price but explained it wasn’t available for pick up in store. Which defeated the whole purpose. But during those tiny moments of shopping my heart sunk. I gave the place 2 stars because I thought the entire point of the store was to buy quality pieces. I like the product but I’ll never forget the experience I had in the store. It’s a huge turnoff, and I felt gross making a purchase.

Do not recommend using the piercing service. I went to pierce my ear lobe and NOW I have 3 uneven earrings. I am very upset that I can’t do anything about it now, either get another hole (where it will look crowded or a have a scar). I mentioned to person that the holes didn’t look even and he didn’t really comment on that. I explained I wanted the moon to hug the circle (photo attached) I chose Mejuri because I expected someone to help me style the earrings along with the piercing process, not just punch the hole. Unfortunately neither of those were met, I should have gone to a tattoo shop.

Came here ready to buy rings for me and my boyfriend but sadly they don’t carry any ring sizes above 12. I ended up getting a ring for myself and it was beautiful. The process was quick and easy and we were in and out of the store within 5-10 minutes. Would def come again!

Honestly. The jewelry is fine but the effort one must go to to get it is not worth it - 1) their “discount codes” don’t work at point of purchase 2) the “24hour store pick up” is false and 3) when you do go to pick up they won’t allow you in the store above shoppers waiting to peruse their stuff - they make you stand outside and wait for them to bring your things out (yep in the extreme heat - you can’t even sit in the corner at the entry).. 4) even when you go through all of that they don’t have your complete order on hand!

TLDR: Poor service. Spend your money where you are treated with respect. Context: I visited the Mejuri store on Spring St. to purchase two items. When I entered I immediately asked for the pieces I wanted to purchase, a pair of sterling silver earrings and an ear cuff, to try on. As I tried on the items, I asked a question regarding the dullness of the pieces and if polishing them would help them appear shiner. The associate was unsure and provided a piss-poor response making no attempt to seek assistance from a more knowledgeable staff member or her manager. As I continued trying on the pieces, I overheard the the associate and her co-worker talking about me, not to mention the associate who was supposed to be helping me and instead was commenting on my "weird question," did so in a mirror that I could see and easily read her lips in (genius, she is not!) After overhearing the conversation I put the items down and started to leave. However, as I was still upset, I returned to the store and complained to the manager. The manager was apologetic of course, but honestly, how am I expected to believe anything coming from her if your employee is so emboldened to talk about the customer they're serving the middle of a transaction. To me, this speaks to the culture of the store and tells me that this is acceptable behavior. I have worked in several customer-facing roles, retail and otherwise, and would never had dreamed of talking about a customer in their face unless I thought this was acceptable practice. Without a shred of doubt, I can tell you I would never shop at this location again. If you do venture into this location, avoid the associate who helped me at all cost. I don't know her name, however, she is white, very pale, wears glasses, has about 8 inches of new growth with green, dry looking ends, and an affinity for white culottes.

The costumer service is absolutely terrible. They make you feel so uncomfortable. They truly could care less about me trying to make a purchase. The only person that was remotely nice was the woman who had opened the door for me. I felt like I was being stared at from every corner. Every time I clearly needed help, they would look and walk away. This was my first purchase with Mejuri and I walked out really wanting to walk right back in and return because I was so uncomfortable. The woman who finalized my purchase with me literally had the worst attitude and I probably only said 5 words, so rude to me. I will never return.

October 2023 - I used to love this company and now they are selling products that are no longer 14k gold (cost over $500). I bought my husband a wedding band that was 14k white gold and in less than 4 months the color changed white gold to an odd yellow color. He is exchanging the ring but I am worried the same thing is going to happen. Additionally, I bought him a 14k gold bracelet here (also costing over $500) and the color is no longer gold. It is a pink color. This we can't even exchange because it is past the 2 year warranty. I will no longer be buying from this company and used to love it. The quality is pretty awful now. We also really bad customer service experience in the soho Mejuri store when we went in to show the ring and bracelet. The sales rep was extremely rude to my husband. Update as Nov 2023 - Mejuri replaced my husband's wedding ring in October. The ring yet again changed from white gold to a yellow color in 4 weeks. At this point we would like our money back to purchase his ring from a company that sells real gold.

Mejuri sells trendy jewelry at a reasonable price. The store didn’t have a number of the rings I wanted to try on that I saw online. I was disappointed that I wasn’t able to see these rings in person. The staff was a bit tuned out and didn’t show strong customer service skills.

Two sales associates at the Spring St. location in NYC (both named Jessica) were simply amazing! Being Black Friday, the store was quite busy but easy to shop thanks to great foot-traffic management. The two associates took the time to each guide me through different styles, colors, and sizes, as well as answer all my concerns so I could make my decision. I decided to get two pieces thanks to them, a bracelet for a gift and a signet ring for myself. Wonderful in-store experience: clear communication, thoughtful connection, and inspirational product and service.

After repeated difficulty making a return online (they didn’t send an invoice first, then wrong shipping label, then wrong instructions), we decided to make a return in person at this location. When we arrived, there was a long line (easily over an hour) and the door person initially said we wouldn’t have to wait if we were just doing a return. After telling her we did not plan on browsing, she told us to wait on the shopping line for her to call us in for the return. After waiting for 40 minutes on the line, I asked another worker and she let us off the line and finally helped us. Absolutely horrible customer service experience (online and in store) and will not be shopping this brand again. It’s a shame because their stuff seems nice, but I would definitely rather shop somewhere else that treats customers better.

They used to have a lot of cute dainty jewelry ranging from $100 - $300 (I’m talking about solid 14k) they are cute, affordable, solid gold, easy to stack and style. Well, not anymore. Now everything looks the same. Gypsy rings, chunky chains and croissant rings. Boring. Expensive.

Quality is really bad. I ordered a couple pieces, they tarnished before I even got the chance to wear it. The store sent me replacements, but same thing happened, this time it was tarnished when I received it. Online return is confusing and not super easy. I went to store to return it, the line to get in was 55mins, and another 20 if you exchange/return anything. The store associate came out to the line and offered to do checkout for people who knows what they want already, but refused to do return outside. It doesn't make sense at all, you can do checkout outside but you can't do return outside??

I was greeted and served with smiles, treated with courtesy, friendliness, and warmth. It’s a lovely brick and mortar, as stylish as it’s pieces and I was satisfied with the service I received. I wish I can remember the name of the young lady that helped me she was attentive and successfully took care of my needs. ❤️ Thank you Mejuri NYC Team

I used to shop at the Mejuri SOHO store pre-pandemic, and the service used to be fabulous! Ever since the pandemic, the level of service seems to go down a bit more every time I returned. I visited the SOHO store today 8/24/2023 at around 2:30pm. At the time, there were less than a total of 10 people in the store. I was browsing the 14k solid gold counter, where a sales associate was positioned, she was at the time not servicing other customers. For the 2-3 min while I walked around the counter, clearly interested in making a purchase, not only did she not budge from her spot at the counter, she had ZERO intentions to even drop a simple “hello” or “welcome”. When I used to come to the store, the sales associate would help to sanitize the pieces that I wanted to try, so when I asked where I can find the sanitizing swabs, she made a snarky comment and said “they’re all cleaned.” I wasn’t about to take her word for it, so then I asked politely where I could get some swabs to do it myself. She pointed “somewhere” to the middle of the counter and said, it’s all in there. It took me a good 5 seconds to see and realize that she was pointing to a covered marble cup holder in the middle of the counter, but she couldn’t be bothered to even help me grab it or to even clearly indicate what she was referring to. I also asked her about the product that I was looking for. After telling me that they didn’t have it in stock, I asked her for something comparable, where she then answered “I’m not sure what’s the most similar piece.” I tried the product and despite liking it, I wanted to leave and order online so that I didn’t have to deal with the unacceptable level of customer service that I received. The irony of this whole experience was that, as I was leaving the store, the security guard at the front of the door said to me “have a nice day!” I honestly think the security guard would’ve been a more fit salesperson and the associates actually working there. As a fellow Canadian, I love supporting domestic brands. But between competitor brands like Kinn Studio, Aurate, Catbird and others, the level of service is just inexcusable. Will also be sending a review to your media accounts.

Mejuri markets itself as high quality for lower prices. Cons: (1) Images online are NOT always reflective of the piece in-person -- for example, a necklace I ordered had a lobster clasp in its online product photo, but when I received it it was a spring ring (lobster clasps are better and easier to use) (2) they are a good value if you compare them to a luxury designer like Tiffany or Cartier obviously, but they are notably more expensive per gold weight than their actual peer competitors like Quince. (3) They are a retail store more than a jewelry store, as in they don't have jewelers in-store or repair any of their pieces. Which is fine, but their employees can only provide very basic jewelry guidance. (4) Customer service is mixed. I ordered an item on 11/28/22 which made it eligible for the 60-day holiday return policy (normally it's 30 days), although it was backordered, and then further delayed so I only received it in the mail on 2/9/23. I went in-store to return it only 2 weeks later after receiving it, however the employee gave me a hard time insisting that it was beyond the 30 day window and that she would ask the manager for a "one-time exception." However, it's returnable for 60 days (normally 30 days) from the date of delivery (confirmed with customer service online). I tried to explain this but employee was reeaally insistent and was acting like she was doing me a huge favor by making a one-time exception Pros: (1) Their social media customer service seems pretty decent. They quickly clarified their 60-day holiday return policy and that it begins from the date of receiving the item. (2) In-store you can just grab and try-on whatever items, so you can try on basically all their store items pretty quickly (vs. requiring an employee to let you try one item on at a time which takes forever). Lots of seating for the waiting boyfriends/shopping partners too. I have no experience regarding their warranty. Other reviews mention that they are pretty strict about only covering 2 years, no exceptions if you're a few days over, and it doesn't cover tarnishing.

This specific location was phenomenal. My necklace from Mejuri had gotten tangled and I took it in on a separate occasion to a location in Toronto and they refused to untangle it. I asked here and they did it right away! In addition to that, fast and knowledgeable service was given to me while I purchased some rings. Fantastic.

DO NOT GET PIERCED HERE. I usually go to tattoo/piercing parlors but got a tragus piercing here because my sister wanted to get something "done" together. I completely regret coming here because now I have an infected tragus piercing. One, I don't think mejuri focuses on the actual healing process of a piercing (focuses on aesthetic instead) and doesn't do well with informing the client what can/can't be done. I've gotten several cartilage piercings before and the piercer inserted a bar that's WAY too short for my tragus (left no room for swelling/healing). Because of this, my piercing has consistently been infected and has a keloid despite how much I clean it and avoid laying on it. Not only that, but I found the piercers provided basically no after care besides some QR pamphlet...which I found embarrassing. I can't imagine if you're someone who has no experience with piercings and your piercer doesn't even educate you on after-care. Luckily I have experience with piercings so I know the protocol; but every other piercer I've been at has always done a through aftercare with the client letting them know what to do. Also, usually they have saline solution you can purchase to clean the piercing (mejuri does not offer that...and I consider that pretty standard for a piercer to have on hand for clients). Maybe if you're only buying jewelry, come here. Otherwise you'll just leave with an infected ear and to be out $200-$300. Go to a proper parlor and it'll only cost $20-$60 for a piercing.

I just had the most terrible experience here. Went into the Soho store, and the item I wanted was not in stock. The sales associated placed an order for me to be shipped. Waited 20 minutes in the store and did not receive an email confirmation, so I took a paper receipt to go. 3 hours later, still no email confirmation. I logged into my account and the order is not there. Emailed customer service, texted and nobody can find my order. Tried calling the store and it is only a recording. They just took my money. Unacceptable, really.

OK I’m really upset. First of all, they packed wrong earrings for my boyfriend at the store, which are by the way cheaper $150, but not a biggie he went back and exchanged for the one that he payed for. Turns out that the earrings that he got are not even! It’s a slight difference, but common for $550 you could do better.

I ve had my Duo Beaded Stacker Ring for less than 3 months and the golden color already peeled. I wear it along my other ring and only Mejuri’s color started to peel off. Disappointed

Staff here is so rude. Have been in multiple times, have a gift card I need to spend otherwise would not be in there at all. If you ask them for help as they apparently are doing nothing else they are frustrated and interact as minimally as possible. Always make me feel worse than I when I entered. Not to mention the jewelry scratches and tarnishes within weeks at a price point that should not. Avoid store if you can

We went to this shop twice on our weekend trip because we loved it so much! The first time was a busy Saturday, but the girl helping us was still super attentive and made us feel like the only ones in the store. They didn’t have the ring I wanted in stock, so she shipped it to my house for free. The second time was a quiet Monday and the experience was just the same. We found a stacking ring to add to my wedding set. There was a small line to get into the store on Saturday, but we only waited a few minutes. The store is very clean and well kept. I will be dreaming of this place from home! I am now a Mejuri addict!!

I visited the store for a last-minute errand to purchase my partner a ring for our anniversary. I was greeted by a sales associate named Sarah. I asked for her opinion on their rings based on my budget. She swiftly took out all the different options that I may like. I was very indecisive, but she was patient and accommodating throughout the whole process. I finally decided on a ring, and she was kind enough to include a small discount since it was a little over budget. She also took the time to educate me on the product and how to maintain it. Overall, my experience with Sarah superb! Would definitely recommend.

The person managing the line at the door was rude!!

Long lines and POOR customer service. I bought a pave diamond cross ring on Tuesday (10/5) which bent and broke by Thursday (10/7) after one day of light wear - no showers, dishwashing, exercise, etc. when I went to the store on Friday (10/8), after waiting in line for 20 minutes and in the store for another fifteen, the manager said their warranty doesn’t cover this type of damage and there was nothing to be done “at the store level.” Must now email customer support and hope they can help me. Upsetting policy and quality for fine, presumably high quality jewelry.

I drove all the way from Rochester New York to Manhattan in terrible traffic just to show them that I can Pierce only to be told that I wasn't good enough that really hurt and I was banking on that opportunity. The company that I was getting ready to leave I left such a good impact on that company and I finally thought it was time to move on I could have been such a good asset to this company and looking at their rating which is a 3.8 I come from a company that I made 4.9 almost five stars I was able to take that company from 3.5 on up because of the customer service that I delivered I don't know it's because the way I look the way I dress I don't know what it is but I can guarantee you that I'm a great artist and not for nothing the person that I did that day she still has

Customer service is amazing. When you walk in the Store you are greeted and thank for even browsing without make any purchase. If you decide to make a purchase the team are patient and thorough. I will always appreciate good customer service attentiveness to all. I love all the piece I bought , They are my curb chain, my boyfriend Chain, my dome ring, diamond initial M pendent and my earth medallion pendent.

Jessica helped us. She turned what was a simple bracelet purchase into a new friendship bracelet trio. We enjoyed our time in the store and all of the knowledgeable staff helped us feel welcome when were inside. Great location - shout out to Jessica for the excellent assistance.

I booked an appointment to have my ears pierced. I initially planned to get three piercings. However, after consulting with Mike (the piercer if that’s an actual titled?) he informed me that the style I wanted required an earring size that is not sold by the company. He then immediately recommended a tattoo parlor close by that could do the style for me. I really appreciated his honesty. He could have tried to sell me an earring style that would have been “close enough” in size but he was honest in saying none of them were the proper size for what I wanted and I appreciated that. He took time with me for a mini consultation and was very patient as I had to reorganize my thoughts and decide on what I wanted given I was unable to achieve the style I originally booked the appointment for. He was very kind and very professional. He made my experience so enjoyable and I will definitely return for future piercings. In addition, I purchased a bracelet which I scouted out on the website prior to coming in-store. The sales associates were nice and attentive. My shopping experience was great. I was a bit hesitate given the recent comments regarding the sales associates on google review but I am happy to say my experience was 10/10.

Underwhelming experience. I came here to pickup my online order and I walked in. Not a single greeting and it wasn’t even busy in the store. I saw two people working just busy chit chatting and I had to volunteer and come up and to one of them to check in with my order. I work in customer service as well and this has got to be one of the worst shopping experiences I’ve had. Jewelry shopping is supposed to be fun. The lady who got my order was nice and we had a little talk about the jewelry I just purchased. I was interested in buying other stuff in-store, I was looking around and people who work there just look at you and it’s very intimidating. It feels like you’re being snobbed. Customer service can use A LOT of improvement to be honest.

Selection is nice. Very popular store. Had a line outside. Help was fine. Had a very quiet salesperson. Overall satisfied In selection and price bought two birthday gifts. BUT charged 5 cents for the bag. How strange!!!! What are they ? A grocery store? A drugstore. They need to eat the cost of a bag. People don’t like being nickel and dimed when buying “luxury items”. Very bad form. Yes, technically one can charge 5 cents for a bag in New York City. But other jewelry stores I have shopped at in the same neighborhood do not. When one spends over $1000.00 one doesn’t expect to have to carry the boxes out in one’s hands. And I still believe it’s really tacky for Mejuri to charge 5 cents for the small bag needed for the boxes.

Went to get my ring sized. An associate named Jessica was extremely helpful in sizing all of my fingers and helped me pick out a pair of earrings. It was busy inside, but she took her time wish me and didn't make me feel rushed.

I have been buying from Mejuri for a few years now and really like their jewelry. That said, I recently made my first couple visits to the store and have been disappointed with the experience around order pick-up. At my first visit, I waited over 20 minutes for my name to be called after checking in. At my second, I waited 15 minutes, and 2 different people who I watched check in after me had their names called first. I also saw someone decide to buy a new item, pay for it, and get it packaged up all in the span of time that I waited. In both cases I was just buying a single necklace, nothing complicated. My expectation around pickup is that, since I got an email saying my order was “ready”, it should be all packaged up and ready to go and handing it off to me should just be a matter of grabbing the right bag and not take 15-20 minutes each time. At this point it seems like I’d be better off just buying items in-store and not bothering with the advance order and pickup. The employees have all been super nice and I’m sure they are doing their best but it seems like the pickup process is flawed and/or they are really understaffed.

Absolutely love this place! I had known about Mejuri after seeing them on Instagram but I never made the jumó to make a purchase online. While on vacation in NYC I made a detour to the in person store and am SO glad I did! Great products and customer service.

I came to Mejuri to make an exchange…I don’t want to go into the details, it’s a long story, but thank you Jo for your professionalism and great customer service. I really appreciate it. People like you make businesses better.

Gorgeous store and lovely service for my first visit. I have loved browsing the online selection for the last few years, but being able to see the beautiful pieces in real life and try them on was a great experience!

I would never shop here again. If you ever have to return anything, good luck. Horrible ethics and customer service. I returned a pair of brand new earrings in store on 11/5 and it's 11/19 a WHOLE 2 weeks later and the funds still haven't hit my account. I contacted CS several times and yesterday one person finally said I've initiated the return which makes no sense because now do I have to wait an extra supposed "5-10" business days which they claim is the routine time on top of the 2 weeks? NO other business takes this long to refund money. I shopped at major brands and the refund literally returns the same day if not the next day or 48 hours max. I've complained to BBB but they need to fix this ASAP. Of course CS will now reach out and give me the same run around. I don't care, I just want my money back.

Went to store, out of stock so they ordered for me online ... shipped with DHL, will never buy anything from a company that ships with DHL ... they did not even try to deliver package, then returned to sender ... missed Christmas gift ... Merjuri should know better & their store clerk should not have ordered that way

I LOVE THIS STORE. I have the studs and large hoops from here. They are so light. I love wearing them. I feel so elegant and sophisticated.

I usually buy from their website, but I had to go to the store for a piercing appointment. The piercer was very reassuring and accommodating. The staff were all very nice and friendly as well. And it's nice to see the pieces in store

I absolutely love the jewelry and was so excited to see it in person after browsing online. I found all of the staff to be very friendly and helpful!

I ordered gold earrings online early in October. They were delayed multiple times, and were then delivered and signed for by the wrong person. I quickly contacted fedex as well as Mejuri customer support. I got a response last week, but for the past week I have followed up with multiple emails and heard NOTHING. I’m out money, and have no idea what the next steps are to get my lost package.

1st class. My son bought a bracelet at this location a couple of weeks ago and the clasp kept opening causing the bracelet to fall off. We brought it in and the bracelet was exchanged in minutes with no issues. That is the sign of a great company that stands behind their products.

I was excited to find so-called high quality jewelry at low prices but once I received my order, I saw that it was really low quality jewelry at high prices. I ordered a gold necklace and ring (first order ever). The necklace arrived tangled in a knot. I spent 10 minutes trying to undo the knot and gave up. The chain is very thin and chintzy so I decided to quit trying to untangle it and just return it. The ring is a nice design but looked cheap on me. If you're on a budget and okay with lower quality jewelry then go for it. If you want a nice quality piece, just pay the higher price elsewhere.

Not a single thing in the whole store is labeled so you have to ask someone to know the price, the materiel i.e. if it’s solid gold or vermeil, the name of the piece if you’re trying to match it to their online inventory, etc. it’s fine if you are a pretty young white girl but if you don’t fit the stereotype, no one will help you and it will take forever to buy something. I was not offered help a single time even though there were plenty of employees. I finally nailed down someone who was super sweet to another customer for buying something. When I asked to buy a pair of earrings it was a totally different tune. Rude and short. I love the jewelry here but can you please get rid of the pretentious attitude?