BVLGARI image

BVLGARI

Jewelry store Fashion accessories store Watch store Perfume store Sunglasses store Leather goods store

One of the Top rated Leather goods stores in New York


Address

730 5th Ave, New York, NY 10019

Website

www.bulgari.com

Contact

(212) 315-9000

Price rating

$$$$

Rating on Google Maps

4.20 (130 reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 AM to 7 PM
  • Sunday: 12 to 6 PM
  • Monday: 11 AM to 7 PM
  • Tuesday: 11 AM to 7 PM
  • Wednesday: 11 AM to 7 PM
  • Thursday: 11 AM to 7 PM
  • Friday: 11 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: store (24) Bvlgari (11) service (11) call (10) told (10) watch (9) sales (9) piece (9) experience (8) give (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brian H. 3 years ago on Google
    Been in this watch hobby for more than 15 years, I have never visited any watch/jewelry boutiques that left me feeling disgusted like the Bvlgari 5th ave boutique. About a month ago I contacted the store to inquire about a special edition (Octo Finissimo Tadao Ando) watch limited to the Japanese market. The sales associate (Jose) at the time was very helpful/pleasant and located the piece and arranged the shipping to NYC. As part of the deal, he assured me that he is authorized to give me 15% discount and he would convince the store manager to give me additional 5% to a total of 20% discount on the time piece. I happily left a deposit not thinking much else before leaving the store since they are a large brand and my experience from dealing with large brands have always been very positive. Fast forward 3 weeks (this past Monday), I got a call from the store manager (Alexander) telling me that Jose had left the company and he’ll find someone to help me since the watch had arrived in the store. Prior to heading into the city (I live in NJ) today, I called and texted the manager to let him know that I would be going in to pick up the watch today. I didn’t get any response back, so I called the store and spoke to a sales lady (Maria) and let her know that I will be coming today and the agreement (20% discount) I had with Jose. She told me I’d have to work that out with the manager who isn’t working today, but she ensured me that we will be able to get a hold of him when I get there because he would be expecting me. My wife and I drove an hour to the store and was told there will be no discount on the piece because it was a special order. In addition, there is a list of people now waiting for this particular watch. At this point I am a little upset, not only they aren’t honoring the deal and they have been going around contacting other customers and advertising that this piece maybe available (since they knew they’d be backing out of our agreement). So I asked them to call Alexander so we can work this out. To my dismay, Maria tells me that in the morning Alexander had told her that there will be zero discount. They could’ve had the decency to tell me this over the phone before I leave the house so I can have sometime to react to it, especially I tried to reach out to both Alexander and Maria through calls and texts. At this point it dawned on me that they knew about the agreement I had with Jose while he was still an employee with Bvlgari. Alexander purposely ignored my calls and texts and pulled this shady and callous move so they can sell this piece to someone else at full price. I understand businesses are in it to maximize profit, but agreeing to a deal and then backing out is shady to say the least. Not having the decency to let me know before I get to the store is a callous move especially they knew I’d be coming from NJ. a couple of thousand dollars isn’t a huge deal, but out of principle, I decided not to purchase this piece or any other products (was going to get a serpenti bangle for the wife as well) from this establishment. Thank you for taking your time to read my encounter with this store. I understand my business means nothing to Bvlgari, but this truly left a bad taste.
    16 people found this review helpful 👍

  • 1/5 Obie M. 5 years ago on Google
    My husband bought me a ring at this store for Christmas. He specifically told the sales guy that he wasn't sure if I would like the ring. He was very apprehensive about the purchase. The sales guy encouraged him to purchase it and told him that he could exchange it. the problem was that he never told my husband that he couldn't get a refund. There are no signs that state their return policy anywhere in this store. You will find out if you read your receipt or when you try to get a refund and are told so. When we contacted the corporate office they blew us off. We went to the BBB but Bulgari completely ignored them. We had to go to the NYC consumer affairs office to have them investigate this store. If it weren't for them, we would have been out, thousands of dollars because there was no way I was going to wear anything made by this crappy company. If you do have a problem with their refund policy, contact consumer affairs. They were the only ones who were able to help us.
    10 people found this review helpful 👍

  • 5/5 Brenda P. 5 months ago on Google • 357 reviews
    The ultimate customer service experience. Made me feel very special. Yay!

  • 3/5 Safa S. 3 years ago on Google • 50 reviews
    Elegant high end merchandise, however, staff needs assistance in how to work with customers and abide by their agreements.There are several complaints. Hopefully, these prior issues have been resolved. I’ve always enjoyed walking past and looking at the Christmas light display.
    4 people found this review helpful 👍

  • 5/5 Luxury Jewelry Affordable P. 4 years ago on Google
    Better price with same quality and service.
    5 people found this review helpful 👍

  • 1/5 Kelli W. 1 year ago on Google
    Horrible service— SA Andrew (? Had Australian accent) was clearly unfamiliar with the products and inventory, fumbled around showing me the wrong item, and made me search up the item to give him the ref number. I asked if I could have it ordered online and sent to the store only to have him give me attitude and told me to call the e-commerce line myself. I laughed and he said “Is that not good enough? Would you prefer I call? You’ll get the same results calling yourself.” To which I requested he call on my behalf and he had me look up the number (its 1-800-BVLGARI lol). If this is the normal process at Bvlgari then there is no point in shopping in person and trying to support the SAs. Will call in my orders or just shop online from here on out.
    4 people found this review helpful 👍

  • 5/5 Cashy D. 1 year ago on Google • 8 reviews
    It was about three years ago, we were shopping around for wedding bands. We visited the Bvlgari on 57th st and greeted by a nice doorman. We were so excited in Bulgari product, however, we were treated really badly and left feeling neglected by our first Sales person Jose. Oh man, he didn’t even bother to show us different variations of Bulgari offering, so cold and unprofessional. Few hours later, we decided to re-visit the store because I really like Bulgari as a brand. We entered the store again with intention of meeting different sales person. So we met Ms. Meimei Zheng. What a big difference! We were greeted by a genuine and warm smile of hers. She patiently helped us find our perfect wedding band and perfect size. She is so attentive, personable and professional. And when we have issues after few years, even without purchasing, she still treats us so kindly. We highly recommend when you visit Bvlgari, go visit her. You will have fun and find what you love.
    3 people found this review helpful 👍

  • 3/5 Mr X. 4 years ago on Google
    Fine jewelry but subpar customer service.
    3 people found this review helpful 👍

  • 5/5 Benjamin B. 4 years ago on Google
    Alex was extremely warm and helpful in resizing our rings. They came back to us faster than expected. As the store manager, it was obvious that he is able to create a warm and flawless atmosphere among all of his staff. Excellent work.
    2 people found this review helpful 👍

  • 1/5 Lewis R. 2 years ago on Google
    I bought a watch from Bulgari.It has never worked.I took it back to them 3 times and they said it was fixed.It was not.I paid 3300. dollars for it.They said it was fixed.It was not.They said they would send it to Fla.to fix.It was not fixed.They charged me an additional 600 to fix.It still does not work.They will not take it back or give me my 3900. Dollars back.They are frauds. Never buy anything from them.A famous name but an illegitimate operation. I am going to sue them. Lewis Rabinowitz
    2 people found this review helpful 👍

  • 5/5 Stephen M. 9 months ago on Google • 12 reviews
    An oasis at the most iconic (and busy) intersection of midtown Manhattan, the Bulgari boutique is a special place that always offers a first-rate experience. April, my sales associate, is outstanding. Her knowledge and passion for the brand is infectious, and she truly got to know me and my style before making recommendations. I initially came in for an Octo Finissimo watch, and she took so much time and care in presenting all the options and helping me find the perfect piece. Another watch and several jewelry pieces later, I’ve become a huge fan of the brand, and April is a major reason for that! Plus, the whole store atmosphere is serene and welcoming, with none of the exclusionary, intimidating vibes that sadly define too many other luxury brand boutiques these days. April, and the boutique, get my very highest rec! This Italian(-American) is a Bulgari guy for life. 😎
    1 person found this review helpful 👍

  • 1/5 Erin H R. 6 months ago on Google • 6 reviews
    My recent visit to the Bvlgari store was marred by disappointing service. Despite our attempts to seek assistance, one female Asian staff member intentionally avoided us. From the moment we entered, this staff member repeatedly walked away, ignoring our requests for help. This behavior left us feeling unwelcome and undervalued as customers. In a luxury store like Bvlgari, such treatment is unacceptable. I hope Bvlgari takes this feedback seriously and ensures all customers receive the exceptional service they deserve.
    1 person found this review helpful 👍

  • 5/5 vivian c. 1 year ago on Google
    Idk why there are bad reviews. The service received from the sales associate was excellent. She was so nice and polite. Even the security guard at the front door was friendly. This will not be my last visit to the store. Update: Ask for April. She's the best.
    1 person found this review helpful 👍

  • 5/5 cesar r. 1 year ago on Google
    Best experience ever , great costumer service

  • 5/5 Christian R. 3 years ago on Google
    The sales person lady Ali alone is worth the visit. She was a such a joy, pleasant, fantastic knowledge and attitude, yet not at all pushy only happy for us. I will definitely go back and Ali will be my person again. 🤗

  • 5/5 Maria Jose C. 4 years ago on Google
    April made our experience at the store, memorable! excellent customer service !! She made it possible to have the ring and the size I needed and due our tight schedule there, she got the items delivered to our hotel. We were in New York for the weekend !

  • 3/5 Wayne W. 2 years ago on Google
    They don’t understand how to service the customers. They said twice “hold on one second…”???

  • 4/5 Richa G. 2 years ago on Google
    Was busy on a saturday and had long wait lines so we had to skip ultimately. The staff was very nice and communicative about the wait times.

  • 1/5 Vincent L. 2 years ago on Google • 1 review
    Me and my wife visited this store on Aug 2021. Althogh the facade looks cool outside, the staff their is very arrogant and unprofessional. I am ask one sale assistant to help me clean my INFIITO WEDDING BAND which is an iconic piece from Bvlgari. He asked me ``Is this stainless steel?`` Excuse me? I feel humiliated and very upset and not willing to the Diva pendant I planed to do. This one improper question not only disclosures how rude the salesman is by asking customer such a embarrassing question and how unprofessional he is by not recognizing coupled ring from its own inventory.
    8 people found this review helpful 👍

  • 1/5 Maya M. 1 year ago on Google • 1 review
    Had an awful experience with the SA Andrew. My friend & I stopped in to purchase a specific item for her birthday & he immediately seemed turned off at the fact that we wernt asking for a piece of fine jewelry. He had no idea what we were looking for, nor put in the effort, so we showed him a photo of it online. He then proceeded to ask us to read off the style number so he could look it up on his phone. He said there were 3 units showing online but didn’t know what colors. Since we knew we wanted the style in black we asked if we could order it with him & pick up in store. He said he couldn’t & told us to call ourselves. When we asked him for the number he said to look it up online. I couldn’t help but let out a laugh & that shattered his ego. He finally offered to call but had to unnecessarily add that “him calling would give the same results”, then asked us for the number he told us to look up ourselves lol. The entire time he was on the call with the representative, he kept saying “the client insisted I call”,”they’re standing right here next to me” as if trying to ridicule us. I could tell the whole staff were embarrassed by the situation. We ended up walking out since talking to Andrew was like talking to a wall & will be ordering online.
    5 people found this review helpful 👍

  • 5/5 Amparito S. 6 months ago on Google • 1 review
    I had a phenomenal experience shopping at BVLGARI . My sales associate was Meimei Zhang who was super knowledgeable and helpful. She showed all the options and gave great advice. I am happy to have my serpentine necklace. One more for my BVLGARI collection.
    2 people found this review helpful 👍

  • 5/5 Halima A. 1 year ago on Google • 1 review
    Went in to get the B.zero1 bracelet resized, SA Andrew helped to measure it so it would fit accordingly to my small wrist and ship it out for the service. Also, looked around at various collection items including new ones: different sizes and various colors that he was patient to bring all out and fan my curiosity. He offered to even help to order items online, in store pickup which increased my choices/wider selection. He went out of his way, which I so much appreciated, to bring higher end jewelry not on the main floor, for me to see and try on! Especially in the areas that had dim lighting, SA Andrew and SA Emil G. brought out lighting to give the gems justice. They often checked in on me, asked if i needed beverages, listened attentively. Overall, i had a great experience! I will remember and cherish it. Thank you both and SA Andrew for really understanding my vision in jewelry.

  • 4/5 Susan S. 9 months ago on Google • 1 review
    Sunglasses purchased outside the US required repair within a year. We no longer had the receipt and needed assistance. Andrew Fitzsimons at Bvlgari NY went above and beyond to assist. Although it took some time dealing with a third party, Luxottica, they came through for us. We wouldn't have been able to get the issue resolved without Andrew's help. A sincere thanks for all you did.


Call (212) 315-9000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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