1/5 Brian H. 3 years ago on Google
Been
in
this
watch
hobby
for
more
than
15
years,
I
have
never
visited
any
watch/jewelry
boutiques
that
left
me
feeling
disgusted
like
the
Bvlgari
5th
ave
boutique.
About
a
month
ago
I
contacted
the
store
to
inquire
about
a
special
edition
(Octo
Finissimo
Tadao
Ando)
watch
limited
to
the
Japanese
market.
The
sales
associate
(Jose)
at
the
time
was
very
helpful/pleasant
and
located
the
piece
and
arranged
the
shipping
to
NYC.
As
part
of
the
deal,
he
assured
me
that
he
is
authorized
to
give
me
15%
discount
and
he
would
convince
the
store
manager
to
give
me
additional
5%
to
a
total
of
20%
discount
on
the
time
piece.
I
happily
left
a
deposit
not
thinking
much
else
before
leaving
the
store
since
they
are
a
large
brand
and
my
experience
from
dealing
with
large
brands
have
always
been
very
positive.
Fast
forward
3
weeks
(this
past
Monday),
I
got
a
call
from
the
store
manager
(Alexander)
telling
me
that
Jose
had
left
the
company
and
he’ll
find
someone
to
help
me
since
the
watch
had
arrived
in
the
store.
Prior
to
heading
into
the
city
(I
live
in
NJ)
today,
I
called
and
texted
the
manager
to
let
him
know
that
I
would
be
going
in
to
pick
up
the
watch
today.
I
didn’t
get
any
response
back,
so
I
called
the
store
and
spoke
to
a
sales
lady
(Maria)
and
let
her
know
that
I
will
be
coming
today
and
the
agreement
(20%
discount)
I
had
with
Jose.
She
told
me
I’d
have
to
work
that
out
with
the
manager
who
isn’t
working
today,
but
she
ensured
me
that
we
will
be
able
to
get
a
hold
of
him
when
I
get
there
because
he
would
be
expecting
me.
My
wife
and
I
drove
an
hour
to
the
store
and
was
told
there
will
be
no
discount
on
the
piece
because
it
was
a
special
order.
In
addition,
there
is
a
list
of
people
now
waiting
for
this
particular
watch.
At
this
point
I
am
a
little
upset,
not
only
they
aren’t
honoring
the
deal
and
they
have
been
going
around
contacting
other
customers
and
advertising
that
this
piece
maybe
available
(since
they
knew
they’d
be
backing
out
of
our
agreement).
So
I
asked
them
to
call
Alexander
so
we
can
work
this
out.
To
my
dismay,
Maria
tells
me
that
in
the
morning
Alexander
had
told
her
that
there
will
be
zero
discount.
They
could’ve
had
the
decency
to
tell
me
this
over
the
phone
before
I
leave
the
house
so
I
can
have
sometime
to
react
to
it,
especially
I
tried
to
reach
out
to
both
Alexander
and
Maria
through
calls
and
texts.
At
this
point
it
dawned
on
me
that
they
knew
about
the
agreement
I
had
with
Jose
while
he
was
still
an
employee
with
Bvlgari.
Alexander
purposely
ignored
my
calls
and
texts
and
pulled
this
shady
and
callous
move
so
they
can
sell
this
piece
to
someone
else
at
full
price.
I
understand
businesses
are
in
it
to
maximize
profit,
but
agreeing
to
a
deal
and
then
backing
out
is
shady
to
say
the
least.
Not
having
the
decency
to
let
me
know
before
I
get
to
the
store
is
a
callous
move
especially
they
knew
I’d
be
coming
from
NJ.
a
couple
of
thousand
dollars
isn’t
a
huge
deal,
but
out
of
principle,
I
decided
not
to
purchase
this
piece
or
any
other
products
(was
going
to
get
a
serpenti
bangle
for
the
wife
as
well)
from
this
establishment.
Thank
you
for
taking
your
time
to
read
my
encounter
with
this
store.
I
understand
my
business
means
nothing
to
Bvlgari,
but
this
truly
left
a
bad
taste.
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