Swarovski image

Swarovski

Jewelry store Fashion accessories store Sunglasses store Jewelry manufacturer Novelty store Interior designer

Upscale chain known for its crystal jewelry, watches, Christmas ornaments & home accents. People often mention store, Swarovski, customer, service, staff, beautiful, experience, asked, friendly,


Address

Rockefeller Plaza, 620 5th Ave, New York, NY 10020

Website

www.swarovski.com

Contact

(212) 332-4300

Price rating

$$$ $

Rating on Google Maps

4.10 (72 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 7 PM
  • Sunday: 11 AM to 6 PM
  • Monday: 10 AM to 7 PM
  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM
  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: store (22) Swarovski (12) customer (10) service (10) staff (8) beautiful (8) experience (7) asked (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Love always J. 1 year ago on Google • 21 reviews
    What an amazing experience we had! We visited the store on 2/17/23 and the level of customer service from both the employees were top notch. There was a guy employee there helping other customers and he was so uplifting and kind to them. The lady helping us (unfortunately I didn’t get her name but I got her photo which I’ll post) made my daughter’s birthday extra special. She really took the time to help my daughter with her purchase and was so kind, patient, and uplifting. To the lady that helped us: Thank you so much for making our experience so magical! It left a last impression on us. You deserve a raise!
    1 person found this review helpful 👍

  • 1/5 Maria Camila S. 3 months ago on Google • 10 reviews New
    I'm a frequent client and today I made a purchase for more than $800 at this store and I had the most uncomfortable experience with the lady who works there in the morning. She treated us in a very unprofessional way. Swarovski should hire people who don’t discriminate against Spanish people.
    1 person found this review helpful 👍

  • 5/5 Mahima S. 6 years ago on Google
    Helpful staff and good collection at this location. Love the crystals in the seating area. Bought a cute bracelet from here and they gift packed it. Check out their jewelry and crystals while you are at Rockefeller plaza.
    1 person found this review helpful 👍

  • 1/5 Pin S. 4 years ago on Google
    Bought my wife 300 dollars products but she did not like them so I want to return them in store. The store manager was not helpful at all because I don’t have a receipt. She told me the store doesn’t store transaction in system... this is BS. If that’s the case how does the govt or auditor audit your transaction in your store not even mention your internal audit control.. not a pleasant customer service experience AVOID!
    1 person found this review helpful 👍

  • 1/5 Ashlee K. 1 year ago on Google
    I went in a few mins ago to buy Mother’s Day gifts for my aunts and mother. I simply asked for a trash can to throw away some garbage so that my hands were free to shop. He looked at me up and down and then refused. Stated there was no trash bin in the entire store and directed me to walk down and across the street JUST to throw it away. I didn’t catch his name but he was short, of Asian descent and just lost you a $500 sale. Unbelievable to be profiled in that way.
    1 person found this review helpful 👍

  • 5/5 John L. 9 years ago on Google
    Stumbled upon the store while waiting for showtime and LOVED it at first sight! Sales people are very friendly! You'll want to take photos of the crystal beaded curtain & sitting area. Beaded curtains never looked so good in crystal. Wanna go back when I have a dime or two to drop.
    1 person found this review helpful 👍

  • 5/5 Victor C. 2 months ago on Google • 511 reviews New
    Beautiful store, with lots of items I've never seen, including a six figure, black panther. Staff is friendly and they had many holiday decorations.

  • 5/5 Jingjuan Q. 3 months ago on Google • 239 reviews New
    Small store on fifth Ave. Many many cute crafts made by glass(crystal).

  • 5/5 Tommy M. 2 months ago on Google • 196 reviews New
    What a beautiful store! This is the global flagship store and it does NOT disappoint. It’s massive and really incredible to see. The entire staff was helpful and friendly and it’s fun to look around. You can even pick the crystals you want to fill your pen there. Loved it.

  • 5/5 Marco G. 3 months ago on Google • 29 reviews New
    This place is beautiful! I dropped in to pick up a holiday gift and was blown away with how pretty everything is! From the pink marble floors to the lighting on the walls, everything was absolutely perfect and the staff was ever so helpful!

  • 5/5 Hansol Y. 3 months ago on Google • 21 reviews New
    The staffs were friendly, and the space is incredibly beautiful! So captivating 😍🩷💚

  • 5/5 Elysha P. 1 month ago on Google • 16 reviews New
    Amazing customer service and beautiful pieces. Must check out their diamonds on second floor! Had a wonderful time!

  • 5/5 Pasha B. 7 months ago on Google • 6 reviews
    Terrific service, a variety of pieces on site. Wayne, specifically, was very patient and accommodating :)

  • 5/5 Stephen C. 1 year ago on Google
    Outstanding service from the team, thank you and happy holidays.

  • 1/5 Yuanxin Z. 4 years ago on Google
    Very negative experience. I bought over $500 products but the service is bad like I owe them a million. I wanted multiple products and needed to ask questions and try them on, but I had to call them very loud or they will not come because they are too busy chatting with each other. After I paid for all products, I realized that I need two more bags so I went back, but there is a tall guy who said it was too loud outside that he could not hear me and he would come back to me. Of course, he did not come back to me and literally walked away. Exactly the same guy who told his manager that he did not remember me bought two pieces of jewelry one day ago even though I did and wear the same clothes. Not just him but the service is bad. They do not want to say a word to you and only squeeze out a smile after they see that you want to buy something. I will not come back to this store and will think twice when I want to buy Swarovski in the future.

  • 1/5 Yadelin G. 11 months ago on Google
    Wendy was extremely rude!!! I came into the store to make a return. Immediately she told me I had to wait for the register to be unoccupied (which was not a problem). However, I noticed there were two registers & only one was being used by another sales associate. I asked if there was just one register working & she rudely asked if I’d like to come back another day. She was condescending over a simple yet valid question. This was such horrible horrible experience to have to go through on my BIRTHDAY no less + for the amount of money spent at Swarovski.

  • 5/5 Katy P. 7 months ago on Google
    Amazing store! It’s beautiful to see.

  • 1/5 Personal E. 10 months ago on Google
    My child purchased a Mothers Day gift with her own money from Swarovski store. Unfortunately my skin reacted to it and I asked her to return it. Being she is a child she lost the actual receipt but we still had the gift receipt she got me. They remembered her (it was only a few days ago) but refused to refund her. Only gift card. I find it revolting that they would take advantage of a young teen, who they recognized as the paying customer just 2 days prior, and would not refund her. She babysat for $12 an hour to save up for this $300 bracelet which now I cannot wear. They took advantage of a minor’s naiveness and kept the money. The item was unworn and it re-sellable condition, that wasn’t even an issue. Not only did they lose me as a customer, they have completely lost more than what they could have gained with a happy customer and good reviews!

  • 4/5 Brigida K. 2 years ago on Google
    Great staff here! Wayne was lovely and quickly handled my return. Definitely recommend this location!

  • 1/5 Gizem O. 6 years ago on Google
    Worst customer service ever! You should hire your sales Associate who knows how to talk to their customer. There is a way of explaining things. İf you want to visit Swarovski go to the one on Madison Ave! They are very helpful with any of your questions.

  • 5/5 Meg D. 5 years ago on Google
    My new Swarovski crystal watch was accidentally damaged this morning. I was very upset and took it to the Swarovski shop in the Rockefeller centre. The Manager and staff working there were excellent, extremely friendly and were able to rectify the problem. I can’t thank them enough. If any of them are ever in Australia please look me up. Thank you again. Meg

  • 5/5 Hugh C. 5 years ago on Google
    On 12/18/18, my wife, Elaine and I were at Rock Center for lunch and the Christmas sights. We were shopping at your store when one of the lenses from her glasses fell out. I approached one of you associates, Claire, and asked if there might be a jeweler's screwdriver to repair the glasses. She took the lens and frames into the back of your store and returned in a short time with the glasses repaired and clean. I offered compensation however Claire said that a hug was enough. She saved the day and I want to thank her again. She's a classy lady with a great smile and a great ambassador for your store.

  • 5/5 Kay K. 3 months ago on Google New
    The thing I love about Swarovski is that every piece I've purchased is absolutely beautiful and this necklace is very beautiful and blends well with diamonds too 💜

  • 1/5 Brandon A. 4 years ago on Google
    I have bought Swarovski crystals for years and have pieces from all over and I must say this store’s staff needs a lesson in customer service. Was completely ignored by all of the staff working except for Claire who only approached me to talk down to me. As a fan of Swarovski this is completely unacceptable and I am deeply offended by this behavior. Be humble!!

  • 1/5 Marija R. 4 years ago on Google
    I visited the store yesterday. I have a lot of their product and one necklace turned yellow. I wanted to see if they could perhaps clean it. The other item was a pair of earrings, the post on them curved. I take care of my things and I didn’t know how could the earrings bend so easily. I just wanted to get them fixed. The staff was the worst part of my experience, apart from the fact that she tried ti charge me 50$ to clean the necklace, ( ok, the price point was not her fault) she really made me feel bad and tried to shame me for coming there at all. She suggested I should fix the curve on earrings post myself with my own fingers and that the only way they could bend was if I was walking on them! It was very poor customer service and for such a high price comparing to quality, they could at least try and be more helpful! I will never buy anything at Swarovski again.

  • 5/5 Josefa S. 5 years ago on Google
    They have very good deals for beautiful Swarovski crystals.

  • 5/5 Charles W. 3 months ago on Google • 2 reviews New
    First of all I just want to say everything in the ore is absolutely mesmerizing. I went in yesterday with my boyfriend and his family and he kept eyeballing this one ornament but didn’t get it, as his mom was checking out I asked Fatmata if she could help me by it secretly so he wouldn’t see it. She did an amazing job in being on the down low about it and not making it a big deal. She was so sweet about it too. The whole team in there is also super nice and friendly. I didn’t feel afraid to ask any questions about anything!!


Call (212) 332-4300 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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