Broken English Jewelry image

Broken English Jewelry

Jewelry store Home goods store Fashion accessories store

😠 Echo the below review, terrible customer experience. Bought three pieces of jewellery, Anna M who is their customer service manager (the only person working there) was terrible and unhelpful - refused to help me with my jewellery that were tarnishing and falling apartment after barely a month. I can... People often mention jewelry, store,


Address

42 Crosby St, New York, NY 10012

Website

brokenenglishjewelry.com

Contact

(212) 219-1264

Rating on Google Maps

3.50 (20 reviews)

Open on Google Maps

Working Hours

  • Monday: 11 AM to 6 PM
  • Tuesday: 11 AM to 6 PM
  • Wednesday: 11 AM to 6 PM
  • Thursday: 11 AM to 6 PM
  • Friday: 11 AM to 6 PM
  • Saturday: 11 AM to 6 PM
  • Sunday: 11 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: jewelry (14) store (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Williams B. 2 years ago on Google • 41 reviews
    Echo the below review, terrible customer experience. Bought three pieces of jewellery, Anna M who is their customer service manager (the only person working there) was terrible and unhelpful - refused to help me with my jewellery that were tarnishing and falling apartment after barely a month. I can't believe this company exists.
    9 people found this review helpful 👍

  • 5/5 Baris A. 4 years ago on Google • 236 reviews
    A jewelry art gallery. I love it!
    2 people found this review helpful 👍

  • 1/5 Matthew N. 2 years ago on Google • 11 reviews
    Do NOT buy from this store. Faulty products, very poor quality jewelry that does not last. Very poor customer service despite elevated prices.
    6 people found this review helpful 👍

  • 5/5 Michael F. 6 years ago on Google • 245 reviews
    Great selection and super friendly staff. We love this place!
    1 person found this review helpful 👍

  • 1/5 LV L. 1 year ago on Google • 62 reviews
    Laura is the founder, very inexperienced and rude. Necklaces X 2 broke and didn’t respond.
    4 people found this review helpful 👍

  • 1/5 Gabby M. 2 years ago on Google
    Terrible customer service especially given the price of the jewelry. No one offers any help in store or on the phone. I got an item that was too small and caused me pain and when I asked if I could exchange for something else they simply said no. I asked if there was ANYTHING they could do and just told me that was their store policy and that there was nothing that could be done. Complete waste of $500. Seriously, Ive had way better experiences with jewelry companies that sell significantly cheaper items. Don't bother with this place.
    5 people found this review helpful 👍

  • 5/5 Lorraine U. 2 years ago on Google • 19 reviews
    A very special jewelry store in LA as Soho.
    1 person found this review helpful 👍

  • 5/5 Lesli S. 4 years ago on Google
    Broken English offers a huge variety of beautiful and unique jewelry including rings and neckless. I like their rings selection and I recently got a beautiful ring at reasonable prices. A place must to visit for jewelry shopping.
    1 person found this review helpful 👍

  • 5/5 Shelly Anin Real E. 5 years ago on Google
    amazing staff & location
    1 person found this review helpful 👍

  • 5/5 Marlowe M. 9 months ago on Google • 11 reviews
    See Eva, she’s the best. Incredibly helpful with the most amazing style. She found pieces to fit with my existing collection effortlessly

  • 5/5 Annmarie M. 4 years ago on Google • 7 reviews
    My first impression of this little shop is that it has a certain unique charm to it. I've been to a couple of jewelry stores in my time, but this one feels noticeably different from the moment you step through it's doors. The jewelers (Graciela in particular) were friendly, engaging and very knowledgeable about the wide variety of products in their store. Both were extremely helpful when it came to showing my friend and I several pieces that we had seen online. One of the pieces that caught my attention was a gold ring with a sleek cheetah design that I fell in love with immediately. If love at first sight was appropriate for jewelry. I wouldn't hesitate to use it to describe this piece. It's a Iosselliani cheetah head ring (18K gold-plated silver). Appearance wise, it's an instant eye-catcher, and it's undoubtedly going to be a conversation starter once I slip it on my finger. If I simply described the ring as gorgeous, it would be an understatement of blasphemous proportions. My friend tried on a few different rings that intrigued her. She liked the 'feel' of the Gobi Brass ring the most overall and told me she was considering coming back on our next visit to purchase it. It's definitely a place worth visiting if you're in the area. I initially discovered this boutique thanks to Genevieve Padalecki (a very talented actress and blogger who has a soft spot for this particular jeweler). Genevieve is a big fan of the bold gold jewelry in this shop and after seeing this enchanting little treasure trove for myself. I can honestly see why it was on her list of top shopping boutiques to visit in New York.

  • 5/5 Stacey K. 3 years ago on Google • 5 reviews
    With Fragments now shuttered, Broken English is THE place to go for artisan made high karat gold jewelry. Prices are high, but you will find unusual pieces with a high degree of craftsmanship not found elsewhere. This is perhaps the best jewelry store on the planet, all tucked into a tiny location. Jewelry made and sold the old fashioned way.

  • 4/5 Soli S. 2 years ago on Google
    Unfriendly

  • 1/5 Sasha L. 1 year ago on Google • 1 review
    HORRIBLE SERVICE, cheap jewelry and RACIST STAFF. SMELLY STORE. Stay away! The owner and my ex employer threatened me after I posted a bad review for this jewelry store several months ago right here on Yelp, that’s the only thing you need to know about the integrity of this “company”
    4 people found this review helpful 👍


Call (212) 219-1264 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery
  • From the business
    • ✓️ Small business
    • ✓️ Identifies as women-owned

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