Poor customer service. Sells people are rude. Walked in and asked a sells rep a question about a charm. She just looked at me didn't say anything and went to help another customer. And after a few seconds she looked at me and called another rep. 2nd rep had no idea where anything was. Don't think because your store is an upscale area that you don't have to treat customers with respect. This store needs help.

A lady was trying to return a damaged item for which she had forgotten her receipt at home. She asked the customer service representative if she could locate her account by her credit card but the sales person kept saying "no you need your receipt". She did not even bother to ask for her email address so she could locate her account. Also, at the same store I was trying to purchase a charm but the sales person did not even bother to place the tray with the charms on the counter. She had me bending to look at the charms without caring to even smile or put some effort to help me making a selection.

Helpful staff who give you great suggestions. My associate told me about a sale the day after and suggested i come back then to get the discount. I really appreciated her caring attitude, I'll be back to buy more! P.S. cute gift bags

I came all the way from New Jersey, I didn’t want to miss out on the charms I really wanted. I called ahead and asked to put two rare charms on hold, Carol helped me over the phone she was so sweet. Once I got to the store I was welcomed by Carol again she helped me find even more charms and other goodies to purchase. After I was done making my selections Toni came over to help organize my new charms with my old ones. I was so happy with my Pandora bracelet’s new look 10 out of 10 I highly recommend, the long trip was absolutely worth it! If you ever get a chance to come to this Pandora location trust me you’re in very good hands. Thank you once again to the entire staff at this location especially Carol and Toni you wonderful ladies are heaven sent!

Amazing customer service however the charm I selected wouldn't fit. Very disappointed but I appreciate the employee's dedication. I walked away somewhat satisfied with a replacement

Janiya greeted us when we first walked in. she was attentive to our needs, very patience and detail oriented. She is a great look for the Pandora brand as a representative. Will be visiting again.

Amazing service! Stephanie and the other young lady (so sad I cant remember her name) were amazing! Answered all my questions helped with my exchanges,cleaned my bracelets and made me smile. Will definitely revisit this location

I came here looking for a simple yet a little sparkle silver earring, and got a crown one (I'll upload pics once I get a good one) - very cute and affordable for good quality earrings! Shopping experience: I had a very helpful worker (didn't ask for her name) but she was very friendly, making recommendations, and small talk when I was selecting my earrings! Def going to go back here to buy more when I am in the area again!

It is always a God time to get some jewelry at Pandora

Beautiful friendly staff and very happy with my Pandora charms exclusive to NYC

Let me say first that Janiya D. was great. She quickly greeted me with a smile and asked what she can do for me. I was just there to exchange a purchase and she handled it exactly well. I didn’t have my receipt and she was able to quickly look it up with my email. She explained to me about the jewelry sizing and exchanged my purchase with no questions asked. (I really hate when they ask me why I want to return or exchange purchases). During the whole time, Janiya was pleasant and never stopped smiling. I loved her customer service. Every business should have a person like her work and dealing with their customers. I will definitely be going back there real soon.

Thank you so much Justina & Tessa for helping me with my engagement ring debacle. My boyfriend (now fiancé) got sold a size 5 ring at a Pandora store in Miami Beach this weekend even after he deliberately asked for a 4.5, proposed to me, and found out the ring was too big. We went back to the store the next morning and was told that the ring was “close enough to a size 4.5, and that they actually did not carry size 4.5 in that ring and that store.” I was so frustrated because I wasn’t able to wear my ring after my proposal, got brushed off and had to look frantically for which stores had the ring in the right size in stock when I came home to New York today. I went to the times square location after work today, was told there was a waitlist before I could even talk to someone and that it would be a 15 minute wait. After waiting for 30 minutes , I checked in and they said it would be another 25. I waited again and got told it was another 25 at least. I got fed up, called 3 other pandora locations in Manhattan but the only one that picked up was this location! Tessa immediately offered to help me check for the stock, put my ring on hold while I commuted downtown and helped me right as I got to the store 20 minutes later after calling. Justina & Tessa warmly welcomed me into the store, heard out my nightmare of a process with the other Pandora stores the last 72 hours and was INCREDIBLE. From helping me with my size exchange to showing me additional rings to pair with my new engagement ring, I left the store feeling supported, excited & with a set of cubic zirconia rings for my sister and I at a Valentine’s Day discount Tessa reminded me about when I told her I was interested in additional rings. Overall 5/5 service, cleanliness, organization and efficiency. Thank you so much for having the time to pick up the phone even on a busy day and for having time to help me. I will be a loyal pandora customer going forward and tell everyone about the SHOCKINGLY great prices available for lab grown diamond rings. 2 ct white gold rings for only $3600 is actually crazy!! Thank you again!!

You know, if Pandora wants people to wait on a line to get into their store, maybe they should put up a sign indicating that. Nobody is a mind reader. If they haven't been to your store before, they probably won't know about the "line"

Just left the Oculus location. This is the worst Pandora store I’ve ever been in when you walk in you’re not greeted then totally ignored by sales people not even helping customers just standing around pretending to be busy. Why have so many employees if they are not willing to help the customers.

Great coustmer service. Will definitely return for my next purchase.

Im NEVER coming back to this location ever again!! The racism me and my sister had to endure at the kiosk by the employee melany was quite disturbing and very uncalled for! I had not purchased nothing!! This worker should be fired for her nasty attitude!!! pandora do better

Stephanie was awesome. Very helpful and polite. Great customer service from the team Happy New Year

Good store and friendly staff. Very patient with us all as having a hard choice trying to choose with two teenage daughters

I love Pandora and have been a customer for years, but I went to the store inside the Oculus to buy charms on Black Friday and found the attendant who helped me rude. I asked to see a charm and she told me that she would only show it to me if I was going to buy it and she was always asking which charms I wanted to see in a hurry.

Thank you Kaitlin for the greatest customer service!

Sales associate that helped me was great. I wish i remember her name. I'llbe back yo get it . Thank you

I had a Very great experience today. Two women who helped my mom were so friendly and helpful. The store was very clean.

Went to get a friendship charm the sales person that helped me was awful. She made it seem like I couldn't afford Pandora she told me to go online and find cheaper ones because the charms here are overpriced. Went there again got the same sales girl asked for the headphone charm she said they don't sell it. Another sales girl said we do her response was you wanted the charm? I thought you were asking for real headphones. I walked right out. I don't know her name. I will only purchase with Amber.