5/5 Julia E. 7 months ago on Google • 6 reviews
Highly
recommend
Tivoli
Jewelers!
A
welcoming
family-owned
shop
that
has
been
an
absolute
pleasure
to
work
with
every
time
we
have
been
in.
Joe,
Frank,
and
Jenny
are
all
amazing
and
so
helpful.
We
bought
our
wedding
bands
here,
and
it
was
one
of
the
best
experiences
of
wedding
planning.
They
gave
us
an
incredible
deal
and
took
as
much
time
as
we
needed
to
show
us
all
the
options.
Recently,
my
wedding
band
was
lost.
We
were
incredibly
distraught
and
immediately
went
to
Tivoli
to
order
a
replacement.
They
were
so
empathetic,
and
even
matched
the
original
deal
they
gave
us.
In
true
family-owned
small
business
style,
they
let
us
put
a
smaller
than
usual
deposit
down
and
were
just
incredibly
fair
and
understanding
through
the
whole
thing.
THEN,
shockingly,
a
good
samaritan
found
the
ring,
tracked
the
serial
number,
and
contacted
Tivoli
who
immediately
contacted
us.
They
facilitated
pick
up
of
the
original
ring,
cancelled
the
new
order
at
no
fee,
and
refunded
our
deposit.
Just
absolutely
amazing
customer
service,
and
a
business
that
will
always
have
a
place
in
our
hearts.
Beyond
this
experience,
which
has
ensured
we
will
be
loyal
customers
of
Tivoli
as
long
as
we
live
in
NYC,
I’ll
add
that
the
shop
has
a
great
variety
of
jewelry,
excellent
prices,
and
the
best
customer
service
around.
They
always
offer
to
clean
my
rings
whenever
we
drop
in,
and
just
consistently
go
above
and
beyond
in
a
way
that
is
becoming
increasingly
rare
in
the
city.
Highly,
highly
recommend
for
any
and
all
jewelry
needs.
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