Wempe Jewelers – Exquisite Timepieces & Jewelry image

Wempe Jewelers – Exquisite Timepieces & Jewelry

Jewelry store Watch store

👍👍 I am writing to highly, highly commend the outstanding asset that Mr. David M. Is to Wempe NYC team and that organization. Got a call from David M. on 6/28/22 for my Sub, the next day 6/29/22 I went to pick it up. My experience at Wempe NYC was amazing. David went above and beyond to ensure that I... People often mention Wempe, experience, watch, time, service, store, David, great, team, Rolex,


Address

700 Fifth Avenue, W 55th St 55th Street, New York, NY 10019

Website

www.wempe.com

Contact

(212) 397-9000

Price rating

$$$$

Rating on Google Maps

4.60 (268 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10:30 AM to 6 PM
  • Sunday: 12 to 5 PM
  • Monday: 10:30 AM to 6 PM
  • Tuesday: 10:30 AM to 6 PM
  • Wednesday: 10:30 AM to 6 PM
  • Thursday: 10:30 AM to 6 PM
  • Friday: 10:30 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: Wempe (44) experience (40) watch (37) time (20) service (19) store (18) David (15) great (13) team (12) Rolex (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Devon H. 1 year ago on Google
    I am writing to highly, highly commend the outstanding asset that Mr. David M. Is to Wempe NYC team and that organization. Got a call from David M. on 6/28/22 for my Sub, the next day 6/29/22 I went to pick it up. My experience at Wempe NYC was amazing. David went above and beyond to ensure that I get my two tone submariner (126613LB) a watch that I fell in love with for a good while now. David was honest with me the very first time I met him He treated me with respect and never look down on me because of who I am and I really appreciate that. While I was purchasing my watch he managed to answer every question I asked and even give me a few pointers. Needless to mention his attention to detail is superb and it seems like he works tirelessly for his clients. Rather than list endless examples , I`d simply summarize and state his professionalism, fairness, friendliness, team player, and knowledgeable are a perfect example of a professional salesperson. David My pleasure and privilege working with you and the Wempe team. Also I’ll like to thank Jules for the advice he give me, he’s a very very knowledgeable and Hilarious guy in our short conversation I learned a lot from Jules. Thank God I choose Wempe NYC to be my AD. It seems like everyone at Wempe are friendly and kind.
    3 people found this review helpful 👍

  • 5/5 Nuttavut J. 2 years ago on Google
    I just got my Rolex yesterday, and the entire buying experience at Wempe has been nothing short of perfection. I walked into the shop a couple months ago looking to buy a watch for my dad for his birthday and one for myself as well. As you know, inventory is very limited, and every AD simply asked you to put your name down and wait. At this point, you know you don't have any chance to own one without waiting for years. And then a couple months later, I got an email saying that my requested Rolex is here! What sets Wempe apart is the staff; they're very attentive and sincere. Special shoutout to Venessa, she's my sale rep and has been with me throughout the whole buying process. She's knowledgeable and showed me a couple of brands just to give me an idea of what's out there besides Rolex. However, she never hassled me into buying something I do not want and set my buying expectation right. Amazing and wonderful buying experience here! I'll be a long time customer. If you're looking to buy a watch, stop by and give Wempe a shot. Thanks Vanessa and her team! Jeff
    3 people found this review helpful 👍

  • 5/5 Tony P. 11 months ago on Google • 7 reviews
    Words cannot express the gratitude I have for the exceptional service provided by Clara and the team at Wempe timepieces and jewelry store. From the moment I stepped into the store with an interest in the Rolex Datejust 36mm Wimbledon dial, Clara went above and beyond to provide me with an unforgettable experience. She patiently listened to my preferences and guided me through the selection process, answering all my questions with great expertise. To my surprise, as Clara was out of vacation, she asked Emily from the store to call me to let me know the watch was available! Emily assisted with the purchase and sized the watch, ensuring that it looked perfect on my wrist. I cannot thank Clara and Emily enough for their outstanding service and commitment to excellence. Their professionalism and attention to detail were evident throughout the entire process, and it is clear that they are dedicated to providing the best possible customer experience. Wempe has earned my loyalty, and I will undoubtedly be returning for future purchases. Clara, I hope you are having a wonderful vacation, and I cannot wait to thank you in person for your outstanding service. Thank you, Clara and the entire team at Wempe, for making my experience one that I will always remember fondly.
    2 people found this review helpful 👍

  • 5/5 Alan K. 2 years ago on Google
    My just recently purchased a new timepiece for my wife from Wempe Jewelers. The experience was excellent. All the staff were very helpful and accommodating and made the buying experience a pleasure. I specifically would like to shout out to Vanessa Dos Santos. She was very patient with us and took her time with us. She is an asset to Wempe and represents the company well.
    2 people found this review helpful 👍

  • 5/5 Andrew L. 4 months ago on Google • 92 reviews
    Excellent service. Got my watch repaired under their time and price quote. I'm very happy with the watch and it works like a charm. Barnaby was excellent-- professional, personable, extremely responsive (but not in an annoying way). We were so happy we took other watches there for repair. Highly recommend for watch repairs.

  • 5/5 Graz G. 3 months ago on Google • 24 reviews New
    I am very tardy in reviewing the Wempe Jewelers located in NYC. I have been purchasing jewelry from them for sometime. Up until recently, all of my transactions have been long distance from my home in SC. My experiences with Wempe have been extraordinary. Over this time, I have utilized the professional services of David Marotta. David is the total package. He is so professional in every way. He is thoughtful, discreet, and so dependable. When I am stumped for a gift idea, David has been there from afar with the perfect recommendation. Recently, I decided to replace one of the Rolex’s that I had gifted one of my sons. I looked all over the world for it…literally. I did not wish to settle on buying it second hand or from other than an authorized Rolex dealer. David placed my name on the Wempe waiting list and found my watch. As Rolex does not allow authorized dealers to mail Rolex’s to customers, I was ‘forced’ to travel to their 5th Avenue NYC store. It was the first time that I had been in the store or met David face-to-face. Our experience was totally over the top. So worth the trip from SC. Every associate in the store was so genuinely friendly and welcoming. The management made themselves available by popping in to ensure all was going well. The store itself is absolutely terrific! It was akin to stepping back in time when service and client relationships were the norm. Just superb. David Marotta was even more professional in person taking care to get every detail of our shopping experience perfect. Thank you David. Alas, I have not spoken of the stunning nature of their jewelry. If you are reading this, I assume you know Wempe’s best-in-market spectacular jewelry. If you don’t, do yourself a favor and take a look. We have lived all over the globe. This is the most thoughtful, beautiful jewelry we have ever found. Thank you David & Wempe NYC!
    1 person found this review helpful 👍

  • 5/5 faridun m. 8 months ago on Google • 14 reviews
    My first Rolex and first time in Wempe, but definitely not last thanks to Sam, he is a great person and sales rep! I was doubtful that can buy my first rolex submariner without waiting some years and was thinking of grey market, but Sam advised me to not go that route and helped me with the process. So glad I took his advice. Fast forward my patience paid off and Sam contacted me with great news! Much sooner than I expected, words can’t describe the excitement. The experience was unforgettable, Sam & Team went above and beyond with excellent customer service and professionalism. Definitely coming back for more watches and jewelry. Wempe earned a loyal customer!
    1 person found this review helpful 👍

  • 5/5 Panos A. 7 months ago on Google • 3 reviews
    I recently had a truly exceptional experience at Wempe. As a watch enthusiast, stepping into their store was absolutely amazing. However, what truly set this experience apart was the exceptional service I received, courtesy of two incredible individuals - Michael Guzman and Rudy. From the moment I walked in, Michael greeted me with genuine warmth and professionalism. His knowledge of watches and his ability to engage in meaningful conversations made me feel like a valued guest, not just a potential customer. We chatted about watches and shared stories, making it evident that he wasn't just selling timepieces; he was building connections. One of the highlights of this visit was when Michael introduced me to Rudy, who I later discovered was the president of Wempe. Despite my status as a new face, Rudy welcomed me with open arms, and we engaged in a heartfelt conversation that lasted nearly half an hour. It was clear that their commitment to exceptional service wasn't just a slogan - it was a way of life for them. The icing on the cake was when Michael revealed that a highly sought-after Tudor Black Bay Burgundy, a watch I had been obsessing over, was available. He went above and beyond to ensure I had the opportunity to see it. The watch purchase itself was an easy decision, given the incredible experience that Michael and Rudy had created for me. I can confidently say that my experience at Wempe was unlike any other. Their passion for watches, genuine warmth, and commitment to building relationships have earned them my highest praise. If you're looking for an exceptional watch-buying experience, Michael Guzman is the person to seek out at Wempe. He truly deserves a five-star rating and more. My gratitude goes beyond words, and I'm certain that anyone who crosses paths with Michael will feel the same.
    1 person found this review helpful 👍

  • 5/5 Byron P. 2 years ago on Google
    I would rank Wempe as one of the best, if not THE BEST, watch retailers. It is a cut above the rest and is worth emulating by other retailers. The team, led by Rudy and Alex, are a joy to deal with. They are accommodating and genuine people, who go out of their way to make your overall experience pleasant. I only look forward to purchasing more timepieces from them, making them a key part of my watch collecting journey, and becoming great friends. I highly recommend Wempe!
    1 person found this review helpful 👍

  • 5/5 Farag A. 2 years ago on Google
    A dream come true! Thank you Alexander for your hospitality and the ability to make a dream of mine come true! I have yearned for the day to have the chance to purchase a Rolex and with the help and graciousness of Alexander it has became a reality! Everyone was super accommodating at Wempe and made for an ultra luxury experience. An amazing way to commemorate the birth of my first child and years of hard work with a timeless timepiece. Thanks to everyone at Wempe again!
    1 person found this review helpful 👍

  • 5/5 George G. 1 year ago on Google
    Well worth the wait! When making such a special purchase, you want the experience to mirror that emotion and WEMPE exceeded any expectation. From the cup of coffee, to sizing my watch, it was all an incredible experience, thank you Clara S. and team. I’m excited to start my collection with the WEMPE family. High recommend!
    1 person found this review helpful 👍

  • 5/5 MUHSIN M. 1 year ago on Google
    I’ve had a fantastic experience working with the Wempe family. The moment you walk in, you are greeted by the hospitable staff who are very genuine and passionate about the brand. Wempe captures your heart, the store's aesthetics and details are absolutely gorgeous, best I've seen. They take out the time to educate their clients on the different brands they carry. The professionalism here truly exemplifies what a luxury shopping experience should offer. To commemorate a few major milestones, I am excited to have chosen Wempe and look forward to building a long term relationship.
    1 person found this review helpful 👍

  • 5/5 Ngoc Cindy P. 7 months ago on Google • 42 reviews
    Best service in town!! Shoutout for Ari Roman, the Service Manager. He not only helped verify the authenticity of the watch (pre-owned) but also offer additional services on the strap. When I asked to pay for his service, he told me that those were free. Now I feel obligated to Wempe to buy my next watches here :D (pic took by Ari too)!! What a customer care!!

  • 5/5 Reece J. 4 months ago on Google • 15 reviews
    Had a fantastic experience with Jules and the team at the 5th Ave location. With patience and some luck, I got my dream watch. Well worth the wait! Jules was so friendly, welcoming, and patient. He took his time to show me all of the features of my new watch. Thank you Jules, I am so happy with my purchase!

  • 5/5 waheed b. 5 months ago on Google • 6 reviews
    Going the Extra Mile! I recently had a fantastic experience at Wempe Jewelers, thanks to Clara and Alex. I walked in right before closing, yet Clara warmly welcomed me and took the time to discuss some timepieces I was curious about. Despite the day ending, she was patient, knowledgeable, and really made me feel at ease. Alex, the manager, was also very professional and inviting, adding to the friendly atmosphere of the store. Their willingness to engage with me even when it was nearly closing time was something I appreciated greatly. Both Clara and Alex made my visit memorable, and I'm excited to return for future purchases. They clearly care about their customers and it shows. Highly recommend!

  • 5/5 Charlie B. 10 months ago on Google
    Walked into Wempe looking for a new watch for my 30th birthday and the customer experience was above and beyond expectations. Working with Sam, I found a beautiful Cartier Tank for the occasion. He also walked me through and showed a few other display models that I was interested in seeing and trying on in person. Highly recommend the Sam and the team at Wempe to anyone looking for a top tier experience and partnership on a watch purchase. Will definitely be back!

  • 5/5 Dom L. 8 months ago on Google
    Bought a JLC Reverso last year. Had a great experience with my salesperson Lyndon Chan. Very professional and honest. I also want back a number of times just to talk about time piece’s and it is always a great conversation with all staff members as well.

  • 5/5 Nick L. 2 years ago on Google
    Let me start off by saying the service was excellence. My buying experience with my sales rep. David M. was 5 stars. He assisted me in purchasing my first Tudor today. Answer all my questions and browse thru the store with Patek, Rolex and Cartier watches. He makes me feel comfortable and will come back to purchase future watches from him. I suggest you should visit Wempe store. They have beautiful watches and excellence services.

  • 5/5 Louise R. 1 year ago on Google
    My husband and I had a wonderful experience at Wempe. We were very lucky to be assisted by Michael Guzman on our initial visit. Michael is super knowledgeable and an absolute pleasure to deal with. While we primarily discussed our watch preferences, Michael was genuinely interested in getting to know us too, and we had a great chat with him. It was lovely to spend the time and not feel rushed. Fast forward to a few short weeks later when I was surprised and delighted to get a call from Michael letting us know that my husband’s dream watch had arrived in the store. He gave us star treatment too when we popped in to collect it. An all round fantastic experience at Wempe and we look forward to working with Michael again in the future!

  • 5/5 최영 1 year ago on Google
    I don't really take time to write reviews but today I have to. I walked into the store couple of months ago on a busy Friday afternoon, Ms. Krystal Wu took down what I was looking for and today I had the pleasure of finally picking up what my wife had wanted for a really long time. I cannot thank you enough Ms. Krystal Wu.The level of customer service, the knowledge, the tour, and everything else was just splendid. Looking forward to become a long lifetime customer. Be back soon.

  • 5/5 Dennis S. 1 year ago on Google
    I came into this store thinking it was like every other major watch store. Didn't think anything of it but after a few more stops, I got to learn more about the culture, the origins and met Tony. Not every place is inviting or friendly (I know, maybe hard if you have a million tourist) but Wempe was different. After over a year working with the team, I was offered my first luxury watch and was very pleased! Tony and Lyndon were great host and I recommend all my watch friends come here. They treat you well and they have a great selection. This place will always be special to me and the Wempe brand is unlike any other. Thank you once again and I will see you all soon =) Tony, you are the man! We have bonded over our love of watches but we have since been so much more!

  • 5/5 Qingru Z. 1 year ago on Google
    Jules and the professionals at Wempe deliver the absolute best service in the world! They are all very kind, sincere, and will make every effort to fulfill your watch needs. From my own experience, they found my dream watch exactly in time for a life-event that means so much to me. I am 100% satisfied and looking forward to do more business here. Thank you!

  • 5/5 Richard L. 1 year ago on Google
    I’m a (small) watch collector who has worked with many local dealers as well as larger companies. When I purchased a watch from Wempe in NYC that lost significant time, I explained my issue, and they took it back without any questions. Several weeks later, when I decided I still liked the watch and wanted to try again, Rudy was wonderful in finding me one from his brand source that performed well. He even confirmed the accuracy over the course of a weekend! Everyone at Wempe NYC has been great, and they never made me feel like I was the problem. They deserve your business and have definitely earned mine!

  • 5/5 Philip R. 1 year ago on Google
    Excellent sales and service. I am very happy with my watch. It came with an older floor-model (used) strap that was also too big. But they sold me the watch with the existing strap and ordered me a brand new one in my size and shipped it to me without charge. That’s fine service! I will surely visit them again. Recommend +++++!!

  • 5/5 Vineet G. 2 years ago on Google
    Absolutely fantastic experience, I walked in and was immediately greeted with sincerity and no pressure as a first time buyer. Can’t wait for the next one!

  • 5/5 Carlo C. 2 years ago on Google
    Great service! I would recommend qasim who patiently answer questions, provides great recommendations and more importantly, ensures that clients have a good impression of the company. He makes everything easy for the clients. Will be coming back here for sure

  • 5/5 Suhel U. 2 years ago on Google
    I’ve spent a significant amount over the past two decades here with no regrets. The team here continuously provide meticulous service and attention to the fine details. Thank you for the great service and products.

  • 5/5 Alex P. 2 years ago on Google
    I purchase a watch here on August 13th. I received an amazing hassle free sales experience from Andre at this store. I have bought several watches in the past and this was by far my best experience anywhere. The after sale experience was excellent as well. I needed help while Andre was off and Michaela went above and beyond to ensure I was helped. I will be doing more shopping here for sure.

  • 5/5 Vitalii D. 2 years ago on Google
    David M had helped a few of my friends to get the desired time pieces in the past and is currently helping me with my first Rolex. Great communication skills and a very pleasant person, way to go!

  • 5/5 Erin C. 2 years ago on Google • 1 review
    I never write reviews but I have to say something when the customer service experience is really memorable. I purchased a watch here last Friday and I have never had such a fantastic experience at an Authorized Dealer. I stopped by a few months ago with my mother as we were each trying to purchase a timepiece for two milestone birthdays and Xina went above and beyond to make the experience memorable. I am now a customer for life. I had such a poor experience at a few other retailers nearby before stopping in here and Xina really turned the whole day around for us after I was close to giving up my search. Everyone was super friendly and helpful. It really was a night and day difference from prior experiences elsewhere. Thank you so much for everything!
    2 people found this review helpful 👍

  • 5/5 Katrina D. 3 months ago on Google • 1 review New
    This is the most welcoming watch store I've been to. Wanda is awesome, very knowledgeable, and provided an exceptional experience! She let me try on the watch I've been eyeing on and had a great chat with her! Wanda, Jules, and everyone else in this store provided a very positive atmosphere. Big thanks to everybody at Wempe NYC, especially Wanda!


Call (212) 397-9000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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