The lady at the front desk is very racist. The lady that was in front of me came in without a problem, she didn’t ask her for Covid test nor vaccination, but as soon as I when to her she need prove in order for me to visit my client and if I was not able to show her my card she was not going to let me in the building. So she set my mood for me enter the floor with an attitude. Hope to not returned there. Hospital staff has consistently dismissed all questions and concerns related to my friend’s treatment. Doctors and social workers are never a available to to provide updates on patients. I would not recommend anyone use this hospital for any reason at all. If I could give 0 stars I would.

This is by far the worst hospital on the planet stay as far away as possible!! my father in law was in an accident in February and he was taken to this hospital and he needs a surgery, we have taken him in a total of four times! for his scheduled surgery which they call to confirm with us to only cancel it when we arrive! this is ludicrous! It is now April and they did this to us again. No one helps and has no answers and the doctors do not even come to speak to you. They should be embarrassed to treat their patients this way. At this point this is medical negligence!

When my wife and I arrived in NEW YORK from Colombia, I was AFRAID of this city, the capital of the world is an honorable mention that can only be admired from the outside, because the Yorker sees the way to do everything as very normal, the rigor of jobs, punctuality in appointments, the millions of people who travel on the subway rushing to reach their destinations, it is crazy to live in the multiculture of QUEENS, the challenge of aligning with its strict authorities, working among the rude BROOKLYN and the cosmopolitan MANHATTAN (glamor and asphalt), the demands of the tourist sector, being able to buy my first car in the STATEN ISLAND residential area, the Bronx that still smells to SALSA MUSIC, after 5 years in this city in Nov/23 we had my daughter (GIANNA) at the HARLEM CENTER HOSPITAL and I understood that fear what I felt was because I was not up to par with this city. I am still surprised. The hospital team is an example of cultural diversity and the most efficient and friendly service I could imagine, effort, quality, availability, good energy, coverage. comprehensive, the team is incredible, INFINITE THANKS to doctors and nurses: Campbell, Odesa, Luci, Oudi, Thomas, Bailey! Renee, Bubu, Julia, and those who helped me in these 3 wonderful days, social worker Cardenas, security team, cleaning team (impeccable), food team (the farewell dinner was too special), team of technicians, In general, HARLEM HOSPITAL CENTER is one of the reasons why I will live eternally grateful to NEW YORK and its hospitality, its people and the desire to remain being the first city… in the first country of the world.

This institution has not taken good care of my mother. All she has been continuously receiving from the nurses were various injections for her stomach and headache issues that are only temporary. Not 1 doctor has decided to take proper measures to heal her to this day, it sickens me. Whenever she begins to feel even a lil' better, my mom experiences discomfort and pain soon after. This is due to whatever the nurses were giving her, I was told. I can go on and on and on about this subject, but I'll end things here to help someone reading this get a sense of what to expect from HH...

I have my mother in the ICU. Few doctors and nurses are nice, but some of them are very rude. They don’t know how to talk in a nice manner. I try to ask a doctor a question regarding my mother’s condition and he replied “what’s up” like he didn’t want to be bother. This people need better training. They need to remember that they’re treating human beings, not robots.They need to show more compassion, and more empathy.

My brother got sent to this hospital by an ambulance due to him receiving a head injury at school. Instead of shaving his head and cleaning up the wound so that they can place the staples on his head, they decided to just staple his head WITHOUT shaving his head.This hospital is VERY UNPROFESSIONAL

My friend was admitted to this hospital almost 2 weeks ago following a mental health emergency. The hospital staff has been absolutely HORRENDOUS to deal with. The hospital staff has rarely communicated with my friend’s family regarding the treatment he has been receiving. Hospital staff has consistently dismissed all questions and concerns related to my friend’s treatment. Doctors and social workers are never a available to to provide updates on patients. I would not recommend anyone use this hospital for any reason at all. If I could give 0 stars I would.

This has to be one of the most ghettoest, unprofessional, dirtiest hospitals I’ve ever been to. The doctors and nurses will sit there and talk about the patients and down to the patients. I’ve personally witnessed medical negligence towards a patient who didn’t speak no English. I had to step in and ask request for them to give them a translator because they was just getting annoyed at the patient for not understanding English. They would laugh and mock them at their desks. Worst hospital hands down

2013 my sick friend gave me a jacket and yesterday they had me wait for hours. Tech told me hang my jacket behind the door then I waited again more than an for the dentist. I leave and a 5:37pm I called no answer. I 8am I'm told to call back. Person at the front puts me on 20min hold to someone is looking. Comes back and tells there's nothing and there's no lost and found. Tears came out my eyes. My friend lost a toe, diabetic, 2 heart attacks and I don't know if he's dead. Overnight stole my property and disappointed and disgusted. I take back the above. They called me and I did get my jacket back. I was very emotional when I posted this

Not going to write an essay. Going to get to the point. Outrage regarding the unprofessional medical staff at Harlem hospital is what was felt. My loved one walked in with profuse bleeding from an injury on his job. I came to support him and saw he was in distress. The only three people that were very kind professionals were the little sweet elderly Filipino medical reception staff, an upper middle aged black nurse in the back of triage, and a middle aged white PA in fast track. Disappointed that most of the poor patient care came from triage. The experience was stressful and sad. Training needs to be done on caring for patients from the beginning to the end of a visit. The tone in how one speaks to the patient and their loved ones matter. Harlem deserves better people service and more caring professionals we are people and we deserve quality care.

This is specifically for Dentistry...I had 5 teeth extracted by Dr. King yesterday...this young guy is a miracle worker. I felt NO pain during the procedure and its a day later and still feel nothing. He was super cool and made sure I was comfortable the whole time. If you need teeth pulled get it by him!! :D

I gave birth in this place that’s not supposed to be called hospital really the worst. I was given the epidural 4 time and the Asian doctor told me that it can’t go through because I am too skinny and he is telling me don’t move while I was giving birth. And after I am done giving birth the nurses are arguing with me because they want to put me in a dirty room. If you love yourself don’t go there.

I was sent to Harlem Hospital ER to receive Monoclonal Antibody treatment for Covid. The ER department was very well maintained and so clean The staff were all very courteous and so helpful I had to wait in a designated waiting room for Covid positive patients between a half hour to 45 minutes It was a Friday evening and I know they were quite busy. After I was brought to a single room with a TV and had my treatment I was so impressed with the hospital and staff I’d give them more than 5 stars if I could

I've been here for 8 hours and been laying down in a pool of my own blood. I've patiently waiting for hours with no medicine or diagnosis. Like they forgot I was there. Not until I asked a nurse what's going on, because I've been here all day, everyone rushes in now. Then I was told the antibiotics should of been administered a while ago.

I only went once, & Pray to never have to go again. Horrible Hospital in my opinion. They pay very little attention to you even if you are brought into the emergency room. Some rude Nurse's there as well. Been to much better Hostpitals.

If I can give them - zeros that’s exactly what they deserve. I’m referring to management, social work and, patient relations as well as doctors who have no compassion for critical traumatic brain injury patients. Especially if one goes in unidentified and without health insurance. On august 20th 2023, my love one the father of my children was sent to this hospital after a train accident and suffering serious injuries as it follows I received a message from the Doctor attending him and I returned the call as I was his emergency contact. During the process to get information I was contacted with a social worker by the name of Jessica Alvarez Aratengo 12th floor oversee, whom stated that as I was not legally married to him I could not be in care of him. Which it was shocking for I work in a hospital for years and never heard such thing. I explained my concern that he was to be transferred from nyc to PA to an acute rehab facility as she stated he would need acute care. This woman stated that he had no insurance therefore they could not transfer him then stated after I said well you are a social worker I believe you can start a process. The situation went from bad to worst she had stated to me as I kept calling to see the plan of care , she stated that his brother would be making the decision for his medical care, such thing never happened I went to visit him at the hospital with our children and a doctor as I was leaving stated he could go home, I ????? And I was confused sense the social worker had already stated the sibling would be in charge of him. Two day later he was sent to his sibling on a taxi with a serious brain injury by himself I had no idea of this until I had heard nothing from him and learning he was discharged and I assumed his sibling went to pick him up . He was then neglectfully by his own sibling taken to a bus station to ride back to nyc by himself after only being under the supervision of his sibling for two days. I am upset, hurt and distraught because, I reported him missing went back to nyc searching for him to only get authorities to contact me weeks later he had been found deceased, he didn’t know how to use a phone, nor remember phone numbers.This hospital FAILED HIM, he was a human being someone who was loved and waited to be reunited with his loved ones The people envolved are still providing their services after filing a complaint against their unethical behavior. I don’t understand, this was a cruel act. I became part of healthcare to be there for people through their illness and recovery . Here we have people who lack interest and compassion. No ethical standards just a degree and a paycheck for this disgust me. if by any chance others who did care for our loved one I thank you and may God bless you.

If you have never been to this hospital, please do not consider being cared for here. I must say that the entire hospital is filthy, including Labor and Delivery where you would think people would at least care about a newborns health and safety. I will be contacting the director, patient relations and the board of health. All of the staff, from housekeeping to the Doctors should be fired! This hospital is completely unacceptable and should be shut down.

Worst hospital ever! Longest wait times, not enough detailed information or confused staff. Very uneducated staff. They will kill you and your loved ones. They get attitudes when you ask questions & when you have a brain of your own. They don’t care for you nor respect patients. Very dirty with homeless all over. Staff always talking but no working !!

Came here after trying metropolitan emergency dental, Lincoln emergency dental AND emergency dental on 118th and 3rd ave all SINCE 7AM!!!.The note here at harlem hospital states walk in until 1pm I have been calling the dental line for here since 10am! Finally arrive at the entrance at 11am the receptionist for emergency tells me to go to the entrance on 135th and 5th walk all around lost until a employee from the hospital tells me to enter on 136th and 5th get here at 11:37 from being sent all around the boarderTHE RECEPTIONIST TELLS ME COME BACK TOMORROW THEY STOP TAKING WALK INS AFTER 11AM. THIS IS VERY FRUSTRATING makes somebody want to commit suicide for having to endure all this pain from a wisdom tooth!!!!!!! ibuprofen can do only but so much pain relieving!!!!! These emergency dentals need to really do better appointment only for people who are in serve tooth pain is ridiculous!!!!

Nice, clean hospital.

Terrible hospital especially the 13th floor. The nurses are terrible and lack of professionalism. They do not attend to the patients need's especially when they have those with the trach tubes in their throats and need to be suctioned. It damn near took almost 2 hours for someone to come suction and clean my brothers trach tube and area around it. This hospital is terrible and needs all new staff on that floor who are professional and care for the patients.

This hospital is awful, the hospital desk clerks are rude. They give you an attitude when you ask a question. This hospital is a hot ghetto mess.

I was left in a cold room for over an hour waiting for a test to be done. I asked the Doctors how long was I going to be waiting and he said he had a Patient with an issue. I was asked to wait, yet he could not say how much longer I would have to wait. Then gave me attitude and said " well its your health"...reallyclearly my health is in poor hands. I will never have any testing done here again.

It’s not Harlem Hospital it’s the people who work there and bring their nasty attitude with them to work. The Director need to send a uncover person acting like a patient and see how people are being treated nobody answers the call like bell at night and some of ER tech used the B/P machine stop blood flow in my hand and starting feeling pain. I had pulled the B/P cuff off .not even a animal should be treated like this 😤

This place doesn't care about its patients wellbeing just collecting your money and sending you on your way. I went in with a complaint spent less than 5 minutes seeng a nurse who told me my symptoms wasn't major they didn't run any tests and no drugs or care was needed so they sent me home. months after i was hounded by collections thinking little of it I payed the bill of $75 but this year while doing a credit check i see where its was affecting my credit report significantly so i contacted my health insurance to see how much was billed on their end. Surprisingly nyc health hospitals billed my insurance $600 for me just sitting in a hospital room for 5 minutes wow.

I had a broken ankle the doctors were very tentative and throughout my stay was informative with the process and procedures .I have to say they answered all my question and also. Followed up with post surgery and after care. Very pleased I wanted to thank all staff for the very kind words and care. my question and wak

If I can give 0 stars I would. Currently I'm located in a different state and my dad was sent to this hospital by the ambulance. The amount of times I had to drive 3 hrs to this hospital for them to do their job is insane. Since Saturday my dad been on the 14th floor and I've been trying to get a transfer, it is now Thursday and he's still on that floor. This hospital doesn't have an acute unit which is for patients that need physical therapy and they're just ignoring the fact that my father needs his therapy because they have yet to transfer him. I will be getting contacting the department of health and the higher up because at this point they're neglecting his needs. So unprofessional and the nurses and doctors can care less about their patients avoid this hospital.

Literally at hospital at the moment! The waiting area was so disgusting loitered with trash even though there was one person there waiting. The maintenance lady was nicer and gave clearer directions than the receptionist and nurse sitting next to receptionist. Receptionist was extremely short, and was practically multitasking the entire time they were talking to me. Everything takes forever! And the Dr., instead of them bringing you your results, you have to go up to them and ask. Bathrooms disgusting. Everyone just seems like they lowkey hate their job. Worst hospital ever. Practically worst than woodhull in bk. Would not recommend. Hospital is rated low for obvious reasons. Any other nyc hospital is better than this tbh. 9hrs and counting still no answer.

Emergency room nurses are unprofessional. Bonifia Sewards and Sherise Kristina V. Bunch violated my HIPPA rights on multiple occasions. Please be aware of the caliber of nurses NYCHHC hires! The reputation young nurses have earned is horrible. They are there to collect check and violate patients records that aren’t their patients. Everyone needs to be sure to report poor nursing behavior to the nursing board as I have.

They are refusing to let my friend hold her newborn! They didn’t feed her for hours. This place is looking at a big fat lawsuit!

THIS IS THE WORST HOSPITAL EVER... DO NOT SEND YOU FAMILY PAITENT ANYONE THERE ....

My mom worked there for 30 years as a doctor and I can tell you she felt completely overworked her as her colleagues. There was tons of turnover for doctors and often she felt treated like a factory worker. As an example, She had to threaten to quit to take time off for my wedding in 2017 when she asked for time off 6 months in advance for it. . I am a physician as are my whole family and it makes me wonder if they treat the docs like this, how are the patients treated. I have never heard a place treating their docs so badly. It is the example of what happens when administrators take over medicine in my opinion.

If I could rate this hospital a 0/5, I WOULD. My boyfriend had bariatric surgery done there a year ago. HE HAS NOT SEEN HIS SURGEON SINCE DUE TO THEIR BARIATRIC DEPARTMENT NEVER ANSWERING THE PHONE. He has scheduled multiple appointments and each time they schedule them completely wrong and when he tries to call to fix the mistake THEY NEVER ANSWER. He once went to the office to try to schedule an appointment to which him and another person waited well over an hour because the front desk registrar stepped away AND DIDNT COME BACK. Absolutely DO NOT use this hospital. They do not care for their patients.

The ambulance said I had to go to Harlem rather than the closer Columbia Presbyterian. I wasn’t pleased. But I had such excellent and fast care with Harlem’s trauma team. When they thought I might have a heart issue due to the injuries I sustained in a car crash, in a flash, cardiologists and surgeons filled my room. They seemed like a well-oiled team. I was thrilled with my care, from the orderlies to the nurses and doctors. I am grateful for the trauma team at Harlem Hospital. You guys rock.

Dr . Christopher Crawford from the dental department is truly amazing !!!!!! His patience is on another level. I had to wait for a clearance from my regular doctor in order to get an extraction but they took so long. Dr.Crawford made a lot of calls to make sure I get that clearance , he wasn’t upset or anything and was ready to help. Thank you so much Dr.Crawford !!!!!

0 stars. I believe that they were negligent in the care of my mother who died there. They were giving her sedatives for her behavior when she had severe kidney issues and I believe it shut down her system. When my mother was dying in the hospital bed, the female doctor asked me over the phone if I wanted them to keep trying to resuscitate her. I said “Yes, please do everything to save her.” The doctor called back and asked again and callously added, “We can’t do this all night” as if it was blowing up balloon animals and not saving a human life. I will never forget how coldly she said that.

Got stuck here after being admitted for a possible stroke. And I do mean stuck. They lock the patients up so that you can’t leave without permission. Despite being diabetic, all but one meal was sugar ladened. Diabetic! I’m vegan but they sent dairy with every single meal - puddings/yogurt & milk. My last meal was all sugar and animal products except for one banana. I had exactly one actual vegetable the entire time I was there. One. And that was in the one lunch that actually came close to vegan. Black beans and rice soup. No veg. Jackfruit and lentils jambalaya (really good 👍🏻), again - no veg. Rice. And a tiny portion of broccoli. They only gave me half of the meds required to carefully balance my long list of chronic conditions. Half. I was forced to take insulin for the first time in my life. (See diet). I complained after every meal that they were really bad for my sugar and was assured that the next meal would be actually plant based. My raised sugar created inflammatory reactions throughout my body on top of inflammation that I live with every day. With no relief. The lights didn’t work on my side of the room at all. I was constantly misgendered. My actual earned title of Dr was flat out ignored. I literally longed for the days of being in a run down military hospital on the other side of the world. That’s how bad it was. I would rather be in a run down military hospital.

I was born at this hospital and I will say this they will have you running back and forth waiting for appointments. They don’t tell me what’s really going on with me I got to go to another hospital to get checked out because here they seem so busy . All over the place they try to get you in and out . I asked to get a sonogram because I was having pain in my stomach n they had me do a xray scan and dismissed me . Prescribed me pills for something I possibly don’t even have . Communication skills is very much needed to be worked on there . Horrible .

After taking a tour and being wooed by tales of their new $8 million dollar birthing wing, my husband and I decided to have our only child at Harlrm Hospital in July of 2005. It was a horrible experience start to finish. Two days of pain, minimal care, humiliation and neglect. What was supposed to be one of the most beautiful times of my life was one of trauma and regret. I wish I could turn back the clock and choose any other hospital. The only saving grace was having an older midwife around for the final hours of giving birth who just happened to be on call that day; otherwise I would have given up pushing and living. I really didn't care by that point if my child and I made it out of that place. I just spent 14 hours with my daughter-in-law during her birthing experience at UW Medicine here in Seattle and it was the most supportive, informative, caring experience. It was nirvana compared to the Hell I went through 18.5 years ago. I had to step out of the room a few times to just cry as the trauma of my own experience at this retched place came back to me in cold contrast. As a first time mother I had no idea what to expect and it enrages me that anyone would enter this profession, enter the birthing process, with so little care for the women, babies and families that trust them on this journey. Denial of pain relief (I had to beg for my epidural after 1.75 days on a pectocin drip. It wore off 8hrs later. I woke up in agonizing pain and was told "If it didn't hurt, how would you know when to push?" when I told the nurse how much pain I was in. A complete lack of birthing care/assistsnce during the birthing process (no warm compress on my perineum, no jell, no manual assistance for the birthing tunnel). Filthy afterbirth hygiene (my blood was on the floor for hours afterwards). Lack of information (I didn't see my baby for 8hrs after he was removed for a post-birth medicine administration, my husband had to go find him). I specifically told them I only wanted to breast feed but during those 8 hours they bottle fed him formula. Horrible lactation support (a nurse grabbed my breast, shook it and said "You don't have enough milk!" 24hrs after giving birth). These were the "gifts" from this disgusting institution. Avoid at all costs!!

Excellent trauma surgeon, some awful nursing staff. My child was the only one in the ICU and we were completely on our own while the nurses chatted loudly about an upcoming cruise. When I requested help to wash down my child (with a head trauma and a broken arm) I was told "you can do it yourself. He can walk". Many of nurses literally could not care less about the patients. Over the few day hospital stay there was only one nurse who cared for my son properly.

This review is for covid testing. Place opens at 8. We arrived at 7:30 and there were 8 people in front of us. The location is priority testing for DOE and other city workers. When they opened at 8 they allowed those people to move to the front and form a different line. They allow about 12 people in at a time so you’re not out in the cold the entire time. By 8:50 we were tested and out.

I served as a doula for my client last weekend and it was a horrible experience. When I arrived at the hospital at around 10 AM, I found my client strapped to her bed with an IV, baby monitors, and the intermittent pneumatic compression. I wanted my client to move around and use the birthing ball I brought her, so she can dilate quicker. However, her doctor claimed that because her water broke she could not get out of bed (which is not true). I have had many clients' whose water broke and we were still able to do natural induction exercises. Studies have shown that laying in bed during the entire labor will not allow the expected mother to open up. And that's exactly what happened to my client. She never opened up and baby was ready to come out at around 7 PM. She started having heavy contraction but had only dilated to 4 CM. All of a sudden the nurses all came, they were rough with her (even when I told them to please be gentle as they do what they have to do), they forced her to move around even while having contractions. Simply because they couldn't figure out the baby monitor on mom. (Their training, intentions, and care for the client was questionable). They said the baby's heartbeat was dropping and tried to insert the internal fetal monitor 3 times and could not attach it to the baby. They were about to try a fourth time but I asked them not to. They then tried to work the baby monitor on the mom. They finally got it and the doctor said everything is okay and baby's heartbeat is normal now. The doctor left and the nurses stay making sure everything was working properly. Then literally a minute later one of the nurses said, "We need an emergency C-section because the baby's heart is dropping". This was confusing to dad and I because we were just told everything was fine by the doctor. I never knew a nurse can out rule what a doctor says. Mom went into an emergency c-section at around 7 PM and dad was not allowed. One of the nurses finally came to us and told us that mom had the baby at 7:44 PM. From 7:44 PM to 10 PM dad was not called to go in the room. We asked numerous nurses for updates and their information were confusing and not matching. One nurse even told us that there was too much bleeding so they are taking longer (this was never true). We called admin to complain and to demand an answer. The admin was helpful but the cop then started patrolling the hallway we were in because a black dad and a black doula were demanding for answers. It took 2 hours for them to call dad to see the baby. That was soooo wrong. When mom was discharged they did not have a wheelchair for her to leave the hospital (mind you she had a c-section 2 days ago). There was about 4 c-sections during the time we were there. I would not recommend this hospital for labor and delivery for anyone (especially black women).

My family and I are very please with this hospital, during my husband hospital stay nurses and staff treat us with courtesy and respect. We recommend this hospital, 🙏 God bless each and everyone of you, keep doing a woundelfu job 👍👏

If you are in pain, just go to Presbyterian. I was given a more painful experience than what I had initially went for. It has been 2 days and while the pain from my hard fall is practically gone, the pain from the roughness of the nurses is my main issue now. Tmi: I can hardly walk just from the pain of a vaginal exam (they give to pregnant patients). Honestly, some of the staff nurses were nice but it wasn't worth the emergency to go there. I'm not okay

I hope this reaches the right person because this employee deserves all the recognition and more for her amazing service. This is in recognition of Jennifer (I believe she told her last name begins with an A.) who works in the Covid Vaccine Center at this facility. I encountered Jennifer during my second vaccine dose on May 29th. Before hand I needed to reschedule my original appointment date and Jennifer went above and beyond to schedule me For May 29th. When I arrived upstairs, Jennifer was at the front and greeted me promptly. She answered all my questions clearly despite multitasking as there was also a Hispanic family that she needed to translate for. She made the experience absolutely flawless and compared to most who worked in the area she was incredibly helpful and friendly. Her friendly demeanor and approach really helped calm my anxiety and worries about the second dose. Jennifer was a shining bright light of what customer service should be. Friendly, attentive and knowledgeable. It’s something I’ve rarely encountered at this location and other hospitals. I certainly hope this young woman is recognized for her amazing service!

It’s summer 2021 and they still don’t let fathers into ultrasound sessions with expecting mothers even if you’re fully vaccinated and wearing a mask. Even though the staff themselves were walking around with their masks down. This place is ghetto and ran by monkeys with attitudes.

This is the worse hospital some nurses and docs are polite love it BUT as i was going to get an xray done my child had to come with me due to noone being abel to care for him now the front desk nurse stated "she can leave her child but im not responsible for whatever happens" some of these nurses are extremely rude worse than lincoln hospital never will i get treated here and they had misdiagnosed me 4weeks prior to this visit smh WORSE HOSPITAL

I love the doctors here and all of the technicians but the front desk woman is AWFUL. I have no idea what her name is but she always has a horrible attitude and demeanor every single time that I visit. She is completely unhelpful and makes me extremely uncomfortable with visiting the office.

Do not come here for care, especially if you are having a baby. I wish I had gone somewhere else. From the Doctor botching my c-section, the incompetent nurses not providing the available resources, informing you about appointments they have failed to schedule or scheduling appointments for one thing and the doctors telling you that you are here for something else. This is the worst hospital ever. The WORST.

Went here for emergency tooth pain and I have to say thank you so much to Dr. Hardy, Ms. Blackett, Ms. Simmons, ladies at the front desk, and the lady whom so kindly let me know when I would be seen ....just to name a few. I understand it's a process to to be able to help so many people. I had no other choice but to bring my kid with me and they were phenomenal. The level of care was great give this hospital credit because let's be honest a lot of other hospitals, offices and clinics aren't caring at all and it shows. Very professional place from top to bottom. Tooth pain isn't a joke, thank you. Nothing but blessings.

Dentistry is horrible . Never cant get an appointment by front desk why are they there then for . They tell me message will be sent to dentist for appointment never do I get called back and when going in person they can’t schedule u an appointment all they say is message will be sent to dentist and same cycle. Ridiculous when all u want is an appointment . On top of that dentist lies she’s been calling me multiple times and I have no missed calls or anything disgusting .

My friend is 75 years old and she in the hospital for 18 days and they just take blood and don't help to her is terrible

Harlem Hospital is a great hospital. As with all hospitals, there are good and bad drs. Even so I have seen people come in looking like they weren't going to survive but who walked out. Not the same day but after being given the treatment they need. There are many caring dr, nurses, and staff. I know personally how good the care is here in Harlem Hospital. It continues to be my first choice when I visit NYC.

I went here for a covid test bc I’m traveling soon, it was my first time here, and yes I agree, it’s not the cleanest, but it was efficient and quick. I got my results the following day. If you’re in Harlem and want a covid test, they’re pretty quick and efficient.

Ms. Duliepre from the 13th floor is a great nurse she helped me out there and was very patient and kind!

Always had a good experience here. Been here 4 times for ER services. Never a long wait and not full to capacity so there were enough staff to accommodate my emergency needs. I was out in 3 hours last time and found out what I needed to know asap. Great doctors and nurses.

Best Hospital in New York! Great staff!

I don’t like this hospital, willing to change hospital as soon as possible.

If you want to die from waiting or die from malpractice go here, and let these quacks harvest your organs. I don’t know how this place is still open. A disgrace to the medical field. Shut this place down and change the entire staff. They barely speak English, not the receptionist or the cleaning crew, the so called doctors and nurses. What is this foreign exchange school? Presbyterian or mount Sinai is where You want to go.

Very rude and very disrespectful like they want

Worst hospital to go to I went for seizures I was passing out barely able to get up they discharged me called seruity to come in and have me removed like I was a drug addict

This is the worst hospital ever. If I can give no stars I would. They don’t know what they doing. They have me in bed for a week straight with no information on my health but want to continue to feed me meds. DO NOT GO TO THIS HOSPITAL

This hospital is ridiculous. I’m in the emergency room. The ladies at the front desk talks very low with mask on and attitude problems. Then they gave me 2 nurses to do my vitals and ask questions about my injury. But one can hardly speak English and the other only wants to hear what she wants. I could barely put my pants on or take them without being in pain. Nobody would help me. I’m literally still sitting here waiting for someone to tell me something. 6:32pm I’ve been here since 11:30-12am

So I appreciate their trying however they need to be more honest about the COVID-19 testing times. It is a great tool if it’s true! The online wait times took said 0-30 minutes so I got in a taxi. Well the hospital is on 135th st the LINE went to 137th St. I arrived at 9:19am I left at 12:05pm! 2 1/2 hours outside in 25 degree weather. It was horrible. Just please be honest. People need to know they will be outside in the elements on a very long line. Another thing they take lunch at the same time 12-1pm. Not a staggered schedule. And for some reason 3 men apparently from the mayors office cut the line went right inside up to the window and said we’re from the mayors office they got their paperwork and went right in to be tested. Not fair to the others who waited hours in the cold! Shame on you for using your position that way and shame on the hospital for allowing them to do it.

That was the nastiest most filthy hospital I have ever been in. I got my first red flag when the girl behind the bullet proof was eating chips and ignoring me. Who eats at take I. During pandemic. She touched ID’S people, paperwork all the while eating chips. That’s filthy and irresponsible. Next the put an needle in my arm and just left there for hours the IV wasn’t even hooked up So I wait and wait when I heard an elderly screaming and crying. “Help me help me constantly for an hour the aid just told him to shut up My bed wasn’t made so I ask if I could get a sheet. They gave me one with about 90filthy blood stains on them Them the worst happening started eyes swelled up my face started dropping. I told the nurse she told that she could give me pain meds and I could come back tomorrow What, are you serious?! I called a friend of mine who use the standard of healthcare and told to go to Mount Sinai. And. One to find out I had three aneurisms that hemorrhages I could have laid there and died at that filthy Harlem hospital Mount Sinai was beautiful and clean. I’m Now thats the level of health care I am accustomed used to in my life.

I can see why this hospital is rated so poorly! My wife’s mother has been there for one week and three days. Release forms were signed before 5 p.m. today (12/21/2021) and they are still there and it’s almost 9 p.m. Now waiting for a wheelchair having to take a cab? They were promised to be transported via ambulance? Their excuse for keeping her there additional days was because the physical therapy had to be scheduled. As of now, that hasn’t been done either. Who is running this hospital??? The incompetence!!!! 13th Floor!!! Stay tuned!!!!

This is by far the worse place Ever!!!! I brought my son Here for a lump on his neck. next thing I know I had a acs case. They falsely accused me of letting my son fall. Be careful bringing kids here.

Excellent hospital had the best nurse and Doctor available. A thousand times better than Mount Sinai

Hello anyone looking to feel better Never come to Harlem hospital Some Doctors here don’t care and don’t follow proper protocol I came to Harlem hospital sept 18 ,19,21 with shortness of breath with a lump feeling in my throat I couldn’t swallow much and it felt like my throat was closing in Nothing was done about it Nurse also came out and Violated HIPAA law which is not to disclose personal medical information in front of other people And I am left with out any meds ,now they want me to come back in if I am still sick . I sat in a corner for 8 hours just to find out they already had me as seen , I haven’t even been called to the back . how people are treated when they sick is Determined by the quality of service from hospital Harlem hospital

This is literally the worst hospital ever. I gave birth here Tuesday was told I was be going home on Thursday just for them to say I have to stay an extra day due to them not doing their job. They’re rough when it’s comes to handling your newborn children the doctors don’t check on you when they’re supposed to. DO NOT COME HERE

This hospital is amazing. They care about all patients and they are so kind and make you feel relaxed and try to do the best for you. I love all the Harlem Hospital Personnel and thank you so much for your wonderful services ❤️🌹🙏

If you’re having dental problems don’t ever go here!! I was born in this establishment I’m disappointed at the service i received all across the board from every department. It’s an understatement to say these employees provide and medical assistance need to do better. The patient isn’t their main priority or concern.

I Wana give a big shot out too the 17 floor staff for been there at all times when my son Jacob had his appendix rupture. They really took care of him. Also greatful for the surgeon team staff I appreciate it allllllll 💯💯💪💪🙏🙏❤️💜💙

These people saving lives every day in the ER department. They have the best EKG Team in America. Harlem Hospital is the best Hospital in Harlem, NY,

The doctor's here did everything they could to help my mom at the peak of the pandemic they were courteous and showed sympathy. I am forever grateful.

I volunteer here so of course I'm a fan of this facility. I play prelude music in the NYC Health + Hospitals / Harlem of the plaza level. I've never been a patient here myself but I've had friends receive care here and visited off and on.

Amazing service my first time in the hospital and I was treated like a human being. The nurse and doctors were very nice and professional.

I recomend this good city Hospital.

The dental department is absolutely remarkable. From the surgeons, to the dental staff to the nurses. Amazing! I had to get a lot of surgery in my mouth and I was really nervous. Not only did they make sure I was comfortable but they calmed me down and talked me through everything beforehand and just overall were amazing and cared a lot. I would recommend anyone to go! Beautiful people working there! Also, when my mouth first started hurting I learned that you can just walk in with no appointment for a consult/removal to this department. I thought it was going to be a crazy long wait but I was in and out very quickly and the options given for a surgery date were either next day or in a week. So no long wait at all. Hospital is clean and staff is great! 10/10 Thank you for your service ❤️❤️❤️❤️

I was not a patient so the stars awarded are not appropriate. But I was interested to see that when I walked in women and children went to one side and men to the other. It may be I was so tired that I got it wrong. But I wondered if this had any historical significance. I was a visitor because I have been an anti disease and science campaigner since late 2012 and wondered if there was anyone I could talk to. It seems obvious that the diseases were invented as policy instruments during peacetime and I have spent some time trying to write a proof that includes proving that microscopes don't work. I would be happy to answer any questions but to me it seems completely obvious once it occurs to you that of course they are fictions - invading local tissue, distant organs, x-ray photos, etc. I found the hospital because I went to the dentist's across the road as I had no insurance and it was cheap and it did provide a temporary solution! I was a visitor from London, UK, but hope to visit again in the not too distant future.

Was helpful during pnc

Today I experience the most caring, concern and customer services oriented services any hospit had ever provided. The husband of a friend had bariatric surgery. She was very concerned about not being able to see her husband. I suggested we should call and ask if it could be possible. After being transferred around trying to locate the patient. We were finally able to locate him. The hours of visitation had passed but the person who answer the phone reassure me that she will call downstairs to allow access to my friend into the building. After numerous attempts she was denied entrance. I decided to call and told her not to leave as she was crying for not being able to see her husband. She. I. Allied back the receptionist at the guest relations number remember that I had called as. Offer to call upstairs and to security to make sure my friend made it. I felt a sense of satisfaction because it’s very rare when you see employees at hospital going out of their way and being emphatic about visiting and concern. I definitely will give the workers on the 12th floor and the receptions KUDOS! For such an excellent service.

I had a great experience the doctors were attentive and the nurses were really nice so I was surprised. I heard bad things too but it wasn't bad for me it was good, I would go back, thx to Dr Gonzalez in the ER and the great nurses, thx for all that you do 😊😉💗

(Translated by Google) Excellent, I had an operation in 2013 and my recovery was fantastic. (Original) Excelentes,me hicieron una operacion en el 2013 y mi recuperacion fue fantastica.gracias

Very dedicated staff ,nurses and doctors one of the best hospital in the city

Not to bad 👍🏼

Not a good place.

I had a great experience here. The nurses and doctors acted promptly and were so professional. Thank you for getting me back to good health.

The worst hospital in the whole world if you go to this hospital you will think that you are in another country Not the United States

Worst hospital in the world don’t ever go there they just stealing money from poor people. Dr schatz is a poor excuse for a doctor also.

I love the staff here...A big improvement from 5 years ago.... Thanks for the help guys...

(Translated by Google) You see them boy. I return very satisfied. They attend fast. And very good. The staff is kind and very attentive (Original) Las veses que boy. Regreso muy satisfecha. Atienden rrapido. Y muy bien. El personal es amable y muy atento

I have personally had great experiences with Harlem Hospital for my family!

I went here for shortness of breath, literally couldn’t breathe! They misplaced my paperwork , i passed out in the waiting room

I went here to get a booster shot of COVID vaccine. This is the worst organized healthcare place I’ve seen. The personnel is nice and friendly, but the organization is terrible. I’ve filled out all the information and signed all the forms using NYC Health + Hospitals app prior to going there. Even though I had scheduled my appointment, upon arrival there was a half hour long line outside the hospital, just to get in. After waiting on that line I was told I couldn’t get my booster shot because I didn’t have physical CDC card on me, and my electronic vaccination record, Excelsior pass or a picture of CDC card were not enough. They suggested I go to a pharmacy across the street to get a printout of the CDC card from a picture on my phone. I couldn’t believe my ears. The pharmacy owner was kind enough to allow me to use his copy machine to print out the picture of the CDC card. Only then I was allowed to get the booster dose of the vaccine. It still took another hour of waiting and filling out more forms, even though I had filled the forms prior to my appointment. Compare this experience with the first two doses I got at Weill Cornell, where everything was organized perfectly. I very much hope I never have to get any care from this center again.

Took nearly 4 hours to get a covid-19 test. Pre-registration does nothing and the line management was extremely poor. Registration takes forever, you would have thought you were taking out a mortgage. People were allowed to walk directly in ahead of people who had been waiting in line for hours and get a test because no one was checking or managing the line. The tech that did the test was great but not enough to salvage this terrible experience. Go somewhere else if you need a test.

If I ever return to Harlem to live this time, it would use this hospital. It was good to me, and I like Dr. Olutoyin Alabi. I was blessed to have her as my physician. And the other physician who did my IR surgery for my fibroids. He was cool(can't remember his name at the moment). Finally, a lady who did my Ultrasound, but I never got her name. Why I gave 3 stars is for the waiting times, even with an appointment, and staff(not very nice). Overall, it's not a fancy hospital, because other NYC hospitals are about popularity. What's more, Harlem Hospital was convenient; I can get most things done in one place(just different floors and different hospital departments surrounding the building).

Terrible experience. 6 hour wait for an emergency dental procedure, after no follow up call for THREE MONTHS on an alleged waiting list that was filled out in AUGUST. While is distress and pain these employees are of no help, lolly gagging and joking around like a group of high school misfits. Apparently every doctor takes lunch at the same time. AWFUL EXPERIENCE

Some of these ladies at the reception on the 3rd floor got to much attitude. Talking people with less consideration. They need to know this not theirs daddies hospital. It’s public. They don’t like job just quit.

Worst hospital ever! Dr is all young and they don't know anything about caring for pt when you ask a question they respond in a way like you're bothering them. They just tell u anything to get u out of the hospital. So unprofessional and rude

Omg best place ever honestly I had the best experience I was nervous at first but then the doctors the nurse they are so caring loving making sure you are good and happy at the end most important safe delivery. Keep it up

Michael Poponi -Harlem | NYC Health + Hospitals-Behavioral Health 506 Lenox Ave, New York, NY 10037 decided to participate in Housing discrimination business practices as a result of my disability status and complaints made in good faith against Mr.Michael Poponi to Adult Protect Services. Michael should not be working with people with disability and should be fired for taking patient grievances against him personal in violation of the patient bill of rights and retaliating against patients by deny services

Just horrid service here, no one ever answers the phone on the 14th floor poor operator Sheryl tried every number available to her including charge nurse and still no answer. Guest relations also just passes me off back to the operator and says they should try another number/extension. Its just sad that my mom is even here considering the poor quality in service. Tax dollars at work here. What a joke...

Run from this place, Dental Department. Stress as all outdoors. The games employees play is not good leaving used sharps in casketts, not taking ownership the blame game its always the new person well I was the new person I hold a cetification from the Dental Assistant National Board in all my 20 plus year I never had a mishap with a patient nor put my co-workers in danger or harms way. I gone and it still happening. So the problem was there before I got there. My stress and anxiety level have gone down after I resigned. The only good thing was the pleasure I had working. With Dr. Hardy, Dr. K., Dr. Choy, who allowed me to operate as an oral surgery dental assistant. liked the fact that I always had everything needed on hand the first. And the patients whom I kept a smile on their faces even when in pain.

The front desk guy after hours was super rude, nurses sitting around chitchatting, they literally don’t care about the patients, my relative had to wait long just to use to bathroom knowing she couldn’t get up and I had to take matters into my hands . Just terrible workers in all honesty

The folks from arrow security guard here in Harlem hospital on Monday feb 12th, 2024 were literally harassing me. I find it so disrespectful. They were looking at my butt and literally screaming, yelling and laughing. So rude. I will definitely complain to the company

I'm looking for a lawyer as we speak don't go. Rude staff and unsanitary. And misdiagnosis is plenty. I ended up at Columbia. My preferred choice. But they were busy. The black nurses are the worst

My kid broke his front tooth. He saw Dr. Camper and she did a wonderful Job fixing his tooth. she is so sweet.