NewYork-Presbyterian Lower Manhattan Hospital image

NewYork-Presbyterian Lower Manhattan Hospital

Hospital

😠 Don’t come here. They skipped my dad in getting him a room. He is at the hallway. He entered by Emergency ambulance. Go to Beth Israel. Nurse can’t find vein. Have to poke twice. Almost like sunset park Brooklyn 52nd and 2nd street, nurse poke 3 holes to find vein. Philippines nurse are best in find... People often mention hospital, staff, room, care, nurses, people, experience, hours, time, NICU,


Address

170 William St, New York, NY 10038

Website

www.nyp.org

Contact

(212) 312-5000

Rating on Google Maps

3.60 (433 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (55) staff (39) room (33) care (30) nurses (24) people (21) experience (20) hours (19) time (18) NICU (18)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rich T. 4 years ago on Google
    Don’t come here. They skipped my dad in getting him a room. He is at the hallway. He entered by Emergency ambulance. Go to Beth Israel. Nurse can’t find vein. Have to poke twice. Almost like sunset park Brooklyn 52nd and 2nd street, nurse poke 3 holes to find vein. Philippines nurse are best in finding vein. New York Downtown Hospital is no good. Stay away.
    15 people found this review helpful 👍

  • 1/5 Sampo_with_yumi 2 years ago on Google
    I had a procedure with general anesthesia. Since I live alone in this country, I hired someone to pick me up after the surgery. From beginning to end, I was treated like garbage*. Why did I have to get punished for being independent? A month later, the doctor called me to schedule for the the same surgery because the first one was incomplete. The insurance company and I (copay) paid more than $10K. Why do I have to pay again for their mistakes? I'm looking for a legal service now. *Presurgical blood test was unavailable. Hence, I needed to collect information by calling various labs, since the nurse even refuse to email me the required information. It took me hours to figure it out. They seemed to hurry going home for the thanksgiving preparation. The day before the surgery, multiple people called me to provide different information, such as time to approve, additional blood test, ok or not OK to sip water in the morning. On the surgery date, the security guard took 30 minutes per person to let people into the building. I was yelled so badly. Furthermore, front desk reps, all nurses ACCUSED me of not having a family member to accompany me. Later, the Head-nurse and the client service "man" entered my room when I was changing to a surgical gown, then left me half-naked for a long time. Ridicules. I was literally crying all day for their inhumanity. Worst hospital I ever interacted with.
    10 people found this review helpful 👍

  • 5/5 Magnolia 3 months ago on Google • 76 reviews New
    I am very grateful and filled with deep appreciation for the outstanding Obstetrician & Gynecologist staff at this Hospital. The impeccable care and attention I received during the birth of my first baby were beyond compare. Their dedication and expertise made the experience truly exceptional. Thank you.
    1 person found this review helpful 👍

  • 5/5 Nick P. 3 months ago on Google • 79 reviews New
    The greatest in the universe 😁👍🏼. On one condition I owe catastrophic thanks as my fiancee Abigail Evelyn Fuller and I wish everyone a happy new year 2024 and eternal blessings to you kind lifesaving workers and every and all of your families and children peace, prosperity, dedication, love, and Earth to Pluto and back honors for saving my father's life back in February of 2020 before the coronavirus pandemic really hit the fan on my 28th birthday March 14th 2020 9:53AM whereas my real date of birth is March 14th 1992 9:53AM. You wonderful folks did me and my entire family an extremely tremendous favor by saving my father's life back in February of 2020 by way of providing him his quadruple bybass open heart surgery and his second chance at life, My beloved father Mr. Patrick John Purcell Jr., Ergo I already knew he was gonna live, and with your time honored assistance as I thank God every day he's still alive Amen and is a proud grandfather of my older brother Brian Mueller and Brian Mueller's wife Patrick John Purcell Jr.'s daughter in law Ashley Marie Ralston and Brian and Ashley's two sweet innocent beautiful princesses of God and Jesus loving daughters whom are his granddaughters Amelia Michelle Mueller 11/24/2019 11:06PM and Adelina Mae Mueller 11/5/2023 1:22AM. Patrick John Purcell Jr. is age 58 years old and thanks to you, he's alive, well, healthy, and still going strong: Mr. Patrick John Purcell Jr.'s birthday is September 2nd 1965 and someday next my lovely fiancee Abigail Evelyn Fuller will be his next daughter in law and Abigail Evelyn Fuller and I marry on the fourth week of August of 2026 when she's 30 years old and I'm 34 years old, And someday my son and someday my daughter as their granddaddy Mr. Patrick John Purcell Jr. is sitting in his rocking chair reading the funny papers ask him: Granddaddy Granddaddy Gimme something Gimme a one hundred dollar bill. God bless you, God bless one hundred percent of your families, And God bless the United States of America.

  • 1/5 Stephen W. 2 years ago on Google
    My wife gave birth here in April. The Billing Department has been a nightmare. We paid two hospital bills while at the OBGYN offices back in March 2021. But they never got applied to the outstanding hospital bills, and they sent one of the bills to Collections! Despite half a dozen calls and hours on the phone, they still have not resolved this issue for us. It is now May 2021! The Billing Department is making no effort to resolve this issue for a new mom and dad who aren’t sleeping and don’t have the time to spend hours on the phone while they get their act together. Do yourselves a favor, and choose a different hospital to give birth at.
    7 people found this review helpful 👍

  • 1/5 Mari H. 7 months ago on Google • 7 reviews
    Horrible experience. Had my daughter here in 2018. I came in with contractions, I was only in the area because we were visiting family. Upon entering i was recieved very rudely, I was asked why I was there, did I recieve care from one of their doctors during pregnancy, and even told i would have to leave and go to the hospital affiliated with the doctor that I was being treated by. I was 2hrs away from home, are you kidding me???!!!! I felt less than and mistreated. After telling them I was not going to leave because my contractions were too close together they finally checked me in. As I'm in the waiting room going through painful contractions the staff kept pushing for me to go home and walk around, or get an epidural. This hospitals staff to me was the worst. Down to the fact that my daughter was not adjusting to the similac milk, i asked if i can get something that would be gentler on her stomach, a doctor on staff told me that was the only milk the hospital had available. Which I knew was a lie. It took for a nurse to come in the next day to switch the milk. So sad and very deheartening, maybe I didn't look like the type of patient they would like to provide care for. I would NEVER recommened this hospital for labor and delivery, unless maybe you have a different skin complexion.
    4 people found this review helpful 👍

  • 1/5 Anthony C. 1 year ago on Google
    Arrived about 8:45 pm 7/11/2022, son experiencing high fever, triage sneaked in someone else despite being first in line so to speak. Ok will let it pass, assuming that patient care is what I’m after here. 30 minutes later, hospital bracelets done and in we go. First thing to notice at G59 pediatric emergency no bed was offered, had to stay in the hallway and do a make shift bed for my child while waiting to be attended to. Dr Sophia Lin appears to be the only medical professional who provides sufficient patient care. Nurse Jackie comes in and provides medication and COVID swap after Dr Sophia Lin assesses my child ( after PA pre-assessment) and has zero, I repeat zero patient care and no patience at all even saying that the last thing to do was a temp check and “ I have other patients to attend to” —this attitude after permitting a sick child to make a make shift bed in the hallway because none was offered until 3 hours later when it all became moot! Nurse jackie did not come back for the temp check and a random nurse who felt we were not attended to made the temp check. Unbelievable incompetence at this hospital except for a few good apples, and come to think of it, I even live in downtown to think this area provides excellent hospital care. What a disappointment.
    4 people found this review helpful 👍

  • 3/5 Eric L. 9 months ago on Google
    My wife gave birth to my son at this hospital in July. The Labor & Delivery, and Postpartum unit were fantastic. They treated us with respect and good care for the most part. RN Tiffany (L&D), RN Meredith (Post-partum), RN Danielle (NICU) RN I-Ju (NICU), RN Erica (NICU) were all professional and spetacular. Thank you to you all for your gracious support. However, three members of the clinical staff in the NICU left us overall unhappy with our experience. A little context. Our baby was born premature. He needed to stay in the NICU for a little over a week after birth. Dropping breast milk. About 5 days into our premie son's stay in the NICU, one of his nurses dropped an entire bottle of breast milk, which contained 40 mls of breast milk. We were devastated. It took my wife 4 pumping sessions, over a span of 8 hours, to get that much breast milk. This was only a few days after giving birth, so her body was still struggling to produce milk. The problem was exacerbated by the fact that our son came early, so her body was confused and did not realize it had to start making milk right now. Our premie son also struggled with weight gain. That milk was critical for him, not just to grow but also to leave the NICU. So, when I saw the whole bottle dropped in front of me, I was livid. NICU Doctor disregarding hip dysplasia. When our son was born, the NICU doctor (let's call him MD1) that carried him from the OR to the NICU informed me that our son had hip dysplasia. This doctor suggested that we follow up with subsequent NICU doctors about the problem. The next morning, we spoke to another NICU doctor (let's call her MD2) and asked her about the hip dysplasia. She stated that "I didn't really check up on it." The next morning, we spoke to MD2 again. We asked about the hip dysplasia again. Once again, she stated that she did not really look into it. Twice, we asked NICU MD2 about the hip dysplasia. Twice, we were told that she didn't look into it. The first time, I could understand. But the second time, not so much. NICU RN rude remarks. I visted my son about 2-3 times a day. The second day I visited my son in the NICU, one of the NICU RNs said to me, "you know, you don't have to visit him 24/7." She said it as if I was disrupting her lunch, as if I was interfering with her scheduled breaks. Please, do not ever again, insinuate to a parent that they should not visit their child while the child is in an incubator fighting for their life. It lacks sensitivity. It screams that you're out of touch with the reality of a NICU parent.
    4 people found this review helpful 👍

  • 1/5 Brandon R. 2 years ago on Google
    This hospital has been putting a friend of mine through hell, and I cannot explain how enraged I am of their agony and pain and misguided “help”. They are being refused FOOD, BATHING, and more! I’ve attached their statement below . If anyone from this hospital sees this, I hope you understand the importance of helping people and giving them answers as efficiently as possible. Making someone go through pain and having them see different people here and there and tell them different things is so inhumane! I get that we are in a pandemic, but emergency and food and care is PRIORITY! Hire better staff, hire qualified people ! Don’t leave people with unanswered questions to simply ROT in your hands! Get better! We shouldn’t have people getting the wrong treatment, there are lawsuits because of this, there are family and love ones who have to deal with horrible outcomes because of this. I advice everyone to choose a better place instead of going through worse pain that what you thought you were in before stepping into this place for anything MAJOR! Again, if someone from this “hospital” sees this, please , I beg of you , reach out to my friend , they’ve been trying to report this matter to you all.
    4 people found this review helpful 👍

  • 1/5 Captivating Black C. 8 months ago on Google • 5 reviews
    I would never return.Had my child here 5 yrs ago. Rude and dismissive staff. From the head dept all the way down to the RNs.The staff made my experience as a new mom sad. The MD would dismiss my husband's presence or questions while I was in labor, stating you are not the patient she is, and I had to call him out on in. They rush you to sign documents while you are in labor pain and not thinking clearly. The nurse placed an iv line in my non dominant hands, which was causing me pain, and i felt the fluid as it was going into me, which I knew shouldn't happen. It was brought to her attention, and she did nothing about it. I called another nurse after waiting for a long time, and she finally rectified the issue. I am currently pregnant and went to another hospital. They are experts, knowledgeable, 5-star ratings, and understand excellent customer service. I feel confident that I will have a great birthing experience thanks to the wonderful staff who gets you.
    3 people found this review helpful 👍

  • 5/5 Shamario P. 4 months ago on Google • 5 reviews
    The experience here has been amazing. My girlfriend has given birth here and I recommend anyone looking in NY for hospital to come here. You can tell that they genuinely care about you here. The staff Kim, Evelyn, Chloe,Nira,Talba and Doctor sha on the 6th floor have been especially great. Thank you for helping with our son 🙏🏾
    3 people found this review helpful 👍

  • 4/5 Nicholas M. 2 years ago on Google
    friendly staff but i wish the hospital’s communication to patients and their caregivers was better.
    3 people found this review helpful 👍

  • 1/5 dr. s. 2 years ago on Google
    Just now called this place for appointment. . 17 minutes was listening this message (your call is very important for us please wait for the next available agents) and after that some one took the phone and without saying anything cut off the phone.
    3 people found this review helpful 👍

  • 4/5 A G. 1 year ago on Google
    Had baby delivered here a few months ago. My stay was 5 days and 5 nights (I checked in at night) because I had to get induced and got a c section. We had great experiences with a lot of the nurses especially the night shift ones. The nurses kept helping us check for a private postpartum room and that's what we ended up getting. Due to covid, they also charge the regular rate even for the private rooms and my husband was allowed to stay with me overnight. These rules apparently change a lot so it's best to ask the nurses. Also I want to mention after my surgery, we were transferred to a HOT recovery room and had to stay there for over 6 hours due to small oxygen level issues and because they did not have enough nurses in the postnatal ward. This was the worst part of the whole stay. After surgery, the last thing I wanted was to be in that uncomfortable setting and not be able to move anywhere or see my baby. We left with a lot of free goodies like diapers, sample rash cream, nipple cream, formula, pads, postpartum shorts, breast pump parts, diaper bag, etc that our nurse insisted we take :). Will most likely return if I have another baby and if they still allow partners to stay overnight.
    3 people found this review helpful 👍

  • 1/5 Tanvi P. 6 months ago on Google • 8 reviews
    This is the worst place on planet to deliver a kid. Prior to putting me in C section ward, they told me I’m only 2 cms dilated. Once I was in C section ward, I heard them talking amongst themselves that she is 8 cms dilated. I had the worst experience of my life delivering here. I also developed an infection here.When I asked Anesthesiologist twice if having an epidural will lead me to C section, she yelled at me and said “How many times I told you no”. She literally yelled at me. They poked me for IV atleast 100 times because their faulty machine kept on beeping. I wish I had the energy to sue them after delivery. I developed Hematoma and infection because of their lack of attention and I didn’t have any energy to fight. They will get bad karma for spoiling my memorable moments in life and scaring me so much. When my husband tried to talk, they shut him up when they clearly knew I had no energy to talk.
    2 people found this review helpful 👍

  • 5/5 Jac 5 months ago on Google • 7 reviews
    So I’ve been meaning to write this review for a while. I wanted to wait until I delivered. I am also surprised to read such negative reviews about their L&D experience. I delivered this past July. My OBGYN is Dr. Rosca. She’s a rockstar. I did not have the easiest delivery or pregnancy and she was a much needed calming presence. I appreciated that she was attentive and not an alarmist. That she listened to me when I talked. Towards the end of your pregnancy they rotate you between all the Practitioners in case you deliver when your Primary is not on call. I found that all of the OBGYNs had superb bedside manner and were very informative and able to explain everything in laments terms. During my delivery my husband and I were so surprised how seamless everyone worked. Everyone on the team communicated with each other and provided excellent service. So much so that my husband wanted to mimic their teamwork in his own workplace. My delivery was long and did not go the way I’d hope but the team was very kind and caring. They helped me deliver a healthy baby safely that’s all I can ask for. Whenever I told people or my husband told people where we were delivering they all told us that NYP Weill Cornell was the best place to deliver in NYC. One of these people works midtown at NYP also which I mentally noted. My sister came to visit me the day I delivered. She’s been an Anesthesiologist for over a couple decades. She was also surprised at the top notch care I received. So again, super confused about these bad reviews but I’m sure people have their reasons. I had a wet tap which was not ideal but the team corrected it a couple hours later which helped me breastfeed and ambulate easier so I appreciated their swift service recovery. All of the staff from environmental services, Nursing especially!, PAs, Anesthesia, Kitchen were caring and gave superb care. I felt like we were at a Michelin restaurant the service was that great. Thank you for making our first pregnancy and delivery journey so memorable!
    2 people found this review helpful 👍

  • 1/5 Peter V. 11 months ago on Google
    Believe all of the other negative reviews you read here and go somewhere else if your life depends on it. I'm not going to get into the particulars of my experience, but broken CT machines and vomit left standing in the hallway are not what impresses me when it comes to an emergency care provider. The triage staff and nurses were nice, but the doctors could not have cared less. Healthcare is an industry in America and this hospital is a good example of how that creates a low quality product at a high cost.
    2 people found this review helpful 👍

  • 1/5 Lida B. 10 months ago on Google
    I don't know why it didn't post my 1st comment . The whole emergency room played me because of my last post from another racism experience I had at Mount sinai at the behavioral emergency room. This hospital all staff played me ,disrespected me and rubbed my bracelet.
    2 people found this review helpful 👍

  • 1/5 Can A. 2 years ago on Google
    Terrible staff. No security of patients. Security staff knows only to go on instagram and do crossword puzzles. I wasn’t let into the ER due to their very strict “rules” where inside patients are harassing other patients
    2 people found this review helpful 👍

  • 4/5 mr. c. 2 years ago on Google
    Recently a friend has been admitted there and they have treated him wonderfully and have met with excellence the stipulated period of recovery of the patient. The treatment and service is not bad at all and the bathrooms are very hygienic.
    2 people found this review helpful 👍

  • 1/5 Niki R. 1 year ago on Google
    I am deaf and they did not provide an interpreter. This is breaking the law, a law called the Americans with Disabilities Act. I WILL be following up about that. As disabled people we need to stop tolerating these things. Furthermore, I received absolutely zero medical aid. I went there, shaking and scared, because I was having an episode of tachycardia. They sat me down in some uncomfortable chairs - for 6 hours! I understand if beds are full. But people left, at least the area that I saw, and I still was not offered a bed. They told me that the beds needed to be changed. Perhaps the problem is that their janitors are very slow. When I went in the bathroom to pee in a cup, it was an absolute mess - paper products all over the floor, other medical debris scattered all over. The garbage can was full and overflowing. It was obvious that it had not been cleaned in a while. Meanwhile, with my back pain (I have spinal scoliosis) every minute was agony. True, that isn’t what I went in for, but I did inform them of these things. My loving partner, who has T1 and was anxious to get out of there so we could acquire some nutrients, convinced me to leave. So we let them know (politely, I hope) that we were leaving and therefore I needed the needle out of my arm. THEN things get moving and I get the x-ray done. My pee had long since been tested for possible pregnancy, so what were we waiting 2 hours for?! I suspect they just forgot about us. The care and treatment you will receive here is terrible, if my experience is anything to go by (although I see from the terrible ranking and the other comments that this is not an isolated incident) but it is the lack of even lip service attention to the ADA that really bothers me. And that’s what I will be seeking a legal recourse about. I believe I have a solid case here, and as a Deaf person I need to stand up for any and all future disabled patients here. If not me, then who? Hopefully, if and when I win the case, this “hospital” will serve as an example to all others.
    2 people found this review helpful 👍

  • 2/5 Gaby M. 1 year ago on Google
    Worst experience ever. They bill you through Connect platform without sending an invoice for services, you need to enter confidential info on their site, which I refused to do. Radiology dept never answers phone and does not send invoice. They don’t use secure email to release records, staff are either ignorant or cheeky. Skip it if you can.
    2 people found this review helpful 👍

  • 5/5 Denise R. 9 months ago on Google
    What an awesome, fantastic, care given, nice, amazing, loving hospital. The staffs, doctors, nurses them all is phenomenal. I wouldn’t want it, nor have it any way then for Presbyterian hospital at 170 William st to care for me, and treat me at anytime. Thank You to Dr Gonya and his whole team 🙏🏾
    2 people found this review helpful 👍

  • 5/5 Patrice B. 1 year ago on Google
    I love going to this hospital the staff works quick to get you in and out of the emergency room. I went there with a laceration on my top lip. I was treated by Dr. Kenneth M. Rose (PLASTIC SURGEON).I wish I could give him 10 stars. He was very kind, gentle and informative. Dr.Rose told me everything he was going to do before he did it! I was worried and scared he reassured me the hardest part was over. Not to be scared he even made me laugh a bit in my time of pain by talking about different things. He's the best!!!! A day later I was worried about my lip being swollen texted Dr.Rose after hrs and he gave me a call right away! Asked me questions and told me not to worry it's to be expected. He is an awesome doctor with outstanding bedside manners.
    2 people found this review helpful 👍

  • 1/5 David L. 1 year ago on Google
    Please take note I am only giving one star towards the hospitality that was given towards us post partum. After my wife gave delivery to our new son she was set up in the recovery room and was told once the change of shift was completed we would be set up in a post partum room. As of this review it has been 8 hours since she has delivered and we are still in the recovery room. The said her O2 stats are not at 95 so they are unable to transfer her in the beginning and then had to take a chest X-ray. That was 2 hours ago, now that they confirmed everything is ok with her X-ray they are not comfortable with sending her over because there are only 3 post partum nurses available but they want her to pump in a area that she currently stays in is making her very uncomfortable and hot.
    2 people found this review helpful 👍

  • 1/5 N A. 1 month ago on Google • 21 reviews New
    I arrived at this emergency room around 8pm . I am still in the emergency waiting room almost 2 hrs later. No one came to talk to me . No one has taken my vitals . There was only about 4 people in front of me waiting . The man in the front has taken everyone's information plus another set of people that came in after me and i still have not gotten any medical attention. When i voiced my concerns i was rudely dismissed by the female and male taking people in. If you actually need medical attention, you'd get faster service driving to a hospital in long island .

  • 5/5 Victoria M. 1 year ago on Google
    Michelle administered my ultrasound and I cannot speak highly enough of her. She was extremely considerate of my circumstances and put me at ease straight away. She’s a credit to the hospital.
    1 person found this review helpful 👍

  • 5/5 Genia W. 8 months ago on Google
    We are so grateful that we were with Weill Cornell/ New York-Presbyterian Lower Manhattan for the pregnancy and birth of our first child who is now almost 3 months and thriving. Every doctor, physician’s assistant, nurse, technician, and security guard treated us with the utmost care and expertise. My partner and I often pause to marvel at the consistent positivity of our experience. A very special thank you to Dr. Vanessa Pena, our OBGYN, Dr. Anca Rosca and Dr. Jason White, of our delivery team, and Jodi and May from the awesome L&D Nursing and NICU Teams. Another special thank you to the L&D Triage team - we had to visit the ER on more than one occasion during my pregnancy and were always treated with the utmost kindness and responsiveness. As a black woman navigating the medical system, I was very concerned that I would not be listened to or receive thorough care or survive the process. I shared this with the various care teams and they listened empathically and told me about the protocols they have put in place to begin to mitigate bias in their practices. The race and gender diversity of their teams is also testament to their efforts. History, statistics, and my own life experiences affirm the very unique and special journey I had during my pregnancy and birthing experience. I am genuinely shocked and amazed that I can write this type of review. As we plan to further expand our family, we will certainly return to Weill Cornell/ New York-Presbyterian Lower Manhattan.
    1 person found this review helpful 👍

  • 1/5 Audrey D. 2 years ago on Google
    It was not good. At the Emergency 🦺 department it was so so so slow, like they were moving like turtles. Even the Doctors was slow! They need a new teams for the night shift!!!!! Please don't go to this Hospital 🏥!!!! I advise you.... People was walking out!!!! That's how BAD IT IS!!!!!!!🤬🤬🤬🤬🤬
    1 person found this review helpful 👍

  • 3/5 Yang H. 2 years ago on Google
    I want to know that the hospital has treatment for sciatica?I have seen several doctors for a year and have not cured、
    1 person found this review helpful 👍

  • 1/5 Z S. 2 years ago on Google
    I had a 11:15 am appointment at the Perinatal Diagnostics Unit at NYP-Lower Manhattan Hospital on December 20, 2021. When I checked in, there were no seats available - the waiting room was completely packed, and patients were cramped. There was no opportunity for social distancing and all this while the Omricron variant was/is raging in the city. 30 mins past my appointment time, a patient started coughing violently and blowing her nose, without her mask on. She was obviously and blatantly sick and was allowed to sit there and potentially expose other patients and their families. I was 34 weeks pregnant at the time, high risk, at high risk for pre-term labor and complications, and I and felt my safety and health, as well that of my baby, were compromised by inaction and negligence of the hospital staff and administrators for allowing this situation to precipitate. Consequently, I requested to speak to a supervisor and asked the staff to wait outside and to receive a call when it was my turn to go in, for which I was given an attitude and I was the last patient to go in when I know for a fact that other patients came in after me. Then, I was contacted by the head nurse and was informed that the waiting room situation was taken care of. However, at that point it was too late as exposure happened already. I was further informed that they cannot do anything about a sick patient if they respond “no” to the question whether they "have a fever, cough, or respiratory symptoms.” I am not sure what the point is of asking that question then? I understand if patients say no, but then they are blatantly and openly exhibiting symptoms by coughing violently and the hospital staff is put on notice, something should surely be done about it, esp. in a room full of immune compromised/pregnant women. I was not seen until one hour later, at which point I was already in fact exposed. I developed a cough and sniffles a few days later, and so did my husband and kids. Luckily for the hospital, we tested negative. I should have been notified ahead of time that there was a delay, and consequently given an option to re-schedule or to wait outside. Instead, my safety and health, as well that of my baby, were compromised by inaction and negligence of the hospital staff and administrators. We have been extremely careful and taking all and any precautions not to be exposed (including pulling kids out of school) and to be put at risk by an institution we are to inherently trust is unfathomable. I have weekly appointments coming up now and I am very uneasy and uncomfortable going back to NYP as I have lost all trust in their ability, willingness, or just simple compassion to put patient’s health and safety as their number one priority. Now, I have an added stress of finding a new hospital and a new doctor 3 weeks before my scheduled c-section. I don’t wish this experience for anyone, especially if you are high risk and this has been a long journey for you as it has been for me. I would suggest exploring a hospital where you are not just a number.
    1 person found this review helpful 👍

  • 5/5 Willy H. 1 year ago on Google
    I normally do not leave reviews, but when I do, it means I had a really good time. I was allowed to stay with my wife as long as she needed me to. My wife came to this hospital and had to get induced. The nurses and doctor were so helpful and extremely attentive and especially overnight. My wife and I had our first baby here, and we had a very pleasant experience because the staff made everything so easy and smooth. I recommend this place to anybody, especially for new parents, they answer all your questions. I couldn't hold my tears while thanking the nurses and staff for a successful natural delivery. I wanna give this hospital more than 5 stars because of excellency. I'd be shocked if anybody leave less than 5 stars review.
    1 person found this review helpful 👍

  • 5/5 M W. 1 year ago on Google
    Just had an operation (breast) there this morning and i cannot rave enough about how welcoming, attentive, professional, caring, and knowledgeable everyone was. From the gentleman that signed me in at 5am to people in the hallway that we passed as I was pushed in the wheelchair, to those that have provided the step by step prior to procedure and after, as well as my Dr Plasilova and the super team in the operating room. Thank you everyone!! You’ve made my scared, anxious self feel at ease. Thank you!
    1 person found this review helpful 👍

  • 1/5 Leena K. 6 months ago on Google
    Terrible experience with the one doctor in the emergency room at this hospital. She was rude, she acted like she are doing us a favor. They don't give a damn even if you tell them that the patient is having a heart attack. I HAVE RESPONDED TO YOU VIA EMAIL
    1 person found this review helpful 👍

  • 2/5 Miles T. 1 year ago on Google
    This is my 3rd time here- first 2 times were great. Watch out for the ER doctor with blue hair (she is Asian & won’t give me her name). She is downright rude, mean & has ZERO bedside manner. She simply does NOT CARE whatsoever.
    1 person found this review helpful 👍

  • 2/5 Patrick. L. 1 year ago on Google
    This place is not up to par. Almost every time i come here they make me wait in a hard chair. For hours. Forcing me to stand up. Most of the time. I have really bad herniated disc's in my lower lumbar and cervical neck region of my neck and back. Not very nice how they treat patients. Uptown treats people much nicer.
    1 person found this review helpful 👍

  • 5/5 Ndatty F. 1 month ago on Google • 9 reviews New
    During my long stay here at Presbyterian I hands Down had the Best Hospital experience. I had to amazing nurses , Raquel & Samatha. They fulfilled all my needs with amazing positive energy & aura. everyone was super understanding and caring. Everyone was very professional & it was such and clean & fancy environment. They will literally make sure you have everything you need to feel comfortable, While making sure you get the care that you need and deserve. The Male that ordered and served the meals was also Very hardworking and nice. I wish more hospitals can be more like Presbyterian If I could I would give this establishment more stars Great Job !

  • 3/5 Stephanie D. 1 month ago on Google • 7 reviews New
    I’ve had several outpatient procedures here with my dr who’s affiliated with Weill Cornell. The facility is very dated, waiting room is not comfortable and usually crowded, all of my procedures have started 1.5-3 hours later than scheduled. It always feels hectic and like the staff is out of room for patients pre and post op. I will keep coming back because I really like my Dr and this is the only facility where he does procedures but otherwise would avoid NYP it was a choice.

  • 5/5 Brandi J. 2 months ago on Google • 6 reviews New
    My daughter gave birth on 1/1/24 and the entire staff was amazing. Especially her nurse Nyeisha!! She was so caring, understanding, loving and everything else you want a nurse to be. Any concerns and or questions we had she addressed them all and went above and beyond.

  • 5/5 alfredo r. 3 months ago on Google • 4 reviews New
    the best of the best in hospital /I had two surgeries is very Profesional and amazing doctors and nurses /please I love then to much the hospital is more than a 5 diamonds hotel please bless all the people who participate in my 2 surgeries ALFREDO ROBLES SALUDOS MI JENTE LINDA DESDE COLOMBIA LOS ADORO /EL MEJOR HOSPITAL DEL MUNDO I LOVE MY HOSPITAL

  • 4/5 Star P. 5 months ago on Google
    I like the emergency room of Presbyterian they do great ! But not so sure on the hospital over here because in the ER they take all insurance but for doctors you have to pay out of pocket , I feel like that’s ridiculous. I would literally have to go to the Presbyterian in the Bronx for them to take my Insurance

  • 2/5 Kevin S. 5 months ago on Google
    The staff is very unprofessional. And I work in the healthcare field and what I saw at this hospital were nurses who snapped at patients and doctors who didn't care. That's he quality of care yey give. I give 2 stars for the food.

  • 1/5 Samuel R. 8 months ago on Google
    Very rude and unprofessional nurses left my wife and newborn sitting in the room after delivery for 1 hour waiting for a room. My wife was bleeding in pain and no one did anything. Then they made us stay longer then 24 hours on purpose. How can you treat people like this you should be ashamed of yourselves!

  • 5/5 Brittany 8 months ago on Google
    All of the staff are welcoming and helpful, from the doctors to the janitors and those who bring the food. Everything was communicated clearly and efficiently and from our arrival in the ER to the inpatient room overnight for monitoring, everything went smoothly.

  • 4/5 Debra G. 1 year ago on Google
    Third time at this hospital for endoscopy and they absolutely ROCK! NURSES and all staff are TOP notch. They treat you with kindness and respect.

  • 2/5 Val S. 4 months ago on Google
    I went to the ER back in June & July. I had a Gallstone tht was blocking my Pancreas & they saw it bc I did a catscan. Then never gave me anything for the pain & they billed my insurance $50,000 & it wasn't worth it. Then the Dr said to me tht I should've went to a hospital tht was affiliated with my Primary Dr. Tht was the worst thing a Dr ever said & I found it to be very unprofessional.

  • 5/5 Gracie J. 1 year ago on Google
    The doctors , nurses, and staff treated you like family and respect. I was admitted to room 469 and the custodians came in twice a day to clean the room, bathroom and wipe down the room. It felt like I was in a hotel. Thank you , for taking great care of me.

  • 1/5 Iris M. 2 years ago on Google
    This the worst hospital I ever been in. My Mother was admitted to 4 floor 4A. The staff was not very nice to her specially the physical therapist. Also some nurses were not nice either. The bathroom was dirty and no paper tissue the sink Outside the bathroom was very dirty. I heard stories about this hospital from other people including my son, Now I see is true. Is not a clean hospital Being that is covid19 time. I would never recommend this hospital to nobody.

  • 5/5 Maria S. 2 years ago on Google
    5 stars just for Nurse Sybil in gastroenterology on the second floor. She was incredibly knowledgeable and did an amazing job at explaining what would occur during my endoscopy. She also got my IV in on the first try while I've had nurses and doctors need 3-4 tries in the past to just take my blood. I'm so thankful for such an incredibly kind and skilled nurse.

  • 5/5 Carla O. 2 years ago on Google
    Hospital was wondering the care awesome I was a patient of dr Lenke, and am so grateful to him and the entire staff that they were so caring and dedicated to me and my recovery

  • 5/5 Maria B. 2 years ago on Google
    My husband has surgery yesterday he is a pt of Dr.touliopoulos and I want to thank all the health care workers in the recovery room and pre op room all of you do a great job and I applaud 👏 you thank you for being so sensitive and kind may God bless all of you .

  • 5/5 WwabbiTTz C. 2 years ago on Google
    Michelle in ultrasound was a breath of fresh air, for days I walked around with this pain in my stomach and feared going to the hospital for bad news. She welcomed with open arms and more than pleasant. During What I thought was going to be a painful procedure, she comforted me with stories that made her more relatable and it was most amazing to see we had things in common. I went from tears to laughter, please make sure she is reckognized for her outstanding service.

  • 5/5 Alexis Zukowski S. 2 years ago on Google
    Brought my 6mo old baby here to the ER the other night for severe vomiting. The staff and doctors were amazing. Everyone was so kind and caring. It was great to feel taken care of in such a stressful time.

  • 1/5 Joyce W. 9 months ago on Google
    This place is crazy they are not letting you inside the E.R with your sick family members. I've never seen nothing like it don't we have rights to hold our love ones hand.they had me in the waiting room excuse me I was in the Cafe area. Waiting for 4 hours. I wind up singing him out ridiculous

  • 4/5 LamaGaming P. 1 year ago on Google
    It's not the best hospital in the area but definitely does the job. I've had a procedure done there and the professionals were caring. The cost is a bit high compared to other clinics I've been to in the past but overall it was fine

  • 5/5 Tara M. 1 year ago on Google
    I gave birth in this hospital and had the best experience. The L&D nurses could not have been more supportive, kind, caring, and knowledgeable. The PA’s and doctors were also incredibly empowering, always explaining what was happening and reminding me that I was in charge and had options throughout the process. They were also welcoming to my doula. I would go out of my way to deliver here again.

  • 5/5 DUKE049 1 year ago on Google
    I had surgery at New York Presbyterian Downtown hospital and spent a total seven days here. From my arrival at the ER until my discharge I rate the medical and nursing staff that treated and cared for me above excellent. I've had stays at other hospitals but I found the staff at NYP to be extra caring. I thank each and every one of them.

  • 5/5 Judy B. 1 year ago on Google
    Everyone was very helpful and attentive. We are very impressed and grateful to Dr. Fu and the staff who helped my husband get rid of his back pain. We highly recommend NY Presbyterian hospitals to our family and friends.

  • 5/5 tiffany z. 1 year ago on Google
    Nurses, staff, and doctors were very kind and empathetic, but the man at the front desk needs to be fired!! No remorse and was not accommodating nor helpful. This should not be tolerated in such a sensitive environment.

  • 4/5 m e. 1 year ago on Google
    Generally speaking, hospital care workers, Doctors, Nurses and non professional staff here and elsewhere deserve so much credit. The negativity I read about some of the things complained about is unwarranted. Stay safe, stay healthy. Thank you for your service and Happy New Year.

  • 4/5 Karthik V. 1 year ago on Google
    The facilities could use some TLC, but every one of my providers from the doctors to the nurses were extremely friendly, attentive and helpful. I'm really happy with the care I received.

  • 5/5 VX W. 10 months ago on Google
    had a great experience delivering my son at this hospital. Doctors and nurses were all super amazing.

  • 1/5 Lois B. 9 months ago on Google
    My husband came in by ambulance early this morning I got to the hospital and they had me in the wait in area over 4 hours. I never got to see my husband I went home came back. And they still have me in the waiting area Over another three hours so I haven't seen my husband all morning all afternoon at all evening no one tells u anything about your love one no doctor report 🙃

  • 1/5 Alejandro E. 3 months ago on Google • 1 review New
    If you have an emergency DO NOT COME TO THIS HOSPITAL. My mother was in and out of consciousness in an emergency room without anyone seeing her for 30 MINUTES. She called me and told me this so I asked at the front desk to get someone to see her multiple times but it took me yelling at the front desk to get an IV on her 45 minutes after we arrived at the hospital. If you want your friends and family to die this is the perfect place.
    4 people found this review helpful 👍

  • 1/5 Lodewijk V. 2 months ago on Google • 1 review New
    My sister was admitted to the ED at 8:00am and didn’t get a room until 12 hours later. That was only due to me finally getting frustrated after waiting there for 8 hours with no solid answer and A LOT of attitude from the nurses. After cursing them out (not threatening them) they would not let me go back into the ER to see my sister but they expedited the room. No one cares about you here, worst hospital ever. If you want something done, you need to make noise apparently.
    1 person found this review helpful 👍

  • 5/5 Kate C. 3 months ago on Google • 1 review New
    I'm grateful I chose this hospital to deliver my baby, especially Dr. Szilvia Nagy and nurses Tiffany and Alison. The doctors and nurses were amazing. The food and my stay were excellent! Thank you so much.

  • 5/5 Jenni G. 2 months ago on Google • 1 review New
    Great care, friendly staff and clean facility.


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