Featured Reviews


Frequently mentioned in reviews: hospital (26) care (25) staff (19) time (15) experience (12) surgery (11) baby (11) patient (10) told (10) procedure (10)
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  • 2/5 M O. 11 months ago on Google • 255 reviews
    Terrible ER, do not go here unless you really have to. I was sent here by my PCP and already the moment I got to the registration area I should have just left. The place was packed, it took almost another hour to be brought back and given a chair in the main ER that looked like Penn station at rush hour. There was a lot of chaos and confusion, a physicians assistant came to speak with me briefly and then my nurse came to start an IV on me. My nurse was very pleasant and tried to make the best of the situation. I sat there for another 3 hours before an actual doctor came to speak to me, at this point I was still waiting for a CT scan. There was a screaming patient, a violent one and just general anxiety inducing chaos. I chose to discharge myself because in 5 hours I had barely been attended to. This wouldn’t be my first choice of hospitals, worst first experience! The two stars are for my nurse
    16 people found this review helpful 👍

  • 1/5 Yanky F. 6 months ago on Google • 7 reviews
    To whom it may concern , I have a nephew in the NICU for the last 3 months since his birth . I try to visit my nephew as often as possible to relieve my sister-in-law and her husband , they have other young children at home. The issue arises that when you come to sign in the person signing in must stop what they are doing and has to run to the other building -this is a huge time waster as we are all in big rush to where we need to be myself included. This could be resolved by having one person at each building signing in the visitors instead of the same person running back and forth between buildings. The time wasted could be put to much better use by myself and the other people on line. I hope you can bring this issue to a reasonable conclusion. Thank you
    28 people found this review helpful 👍

  • 5/5 Abdul M. 2 years ago on Google • 155 reviews
    Very easy commute from trains and buses, easy entrance, easy check in, the visitors policy is pretty straight forward. Patient care is perfect, staff is extremely caring🙏🏻. canteen food is 👌👌 ,really reasonable , quality is perfect. They have a contemplation room for prayers. A very good experience here.
    9 people found this review helpful 👍

  • 5/5 Mysore Creative W. 1 year ago on Google • 126 reviews
    This hospital is 20 mins walk from NYPenn station. Very good atmosphere and very strict for visitors. My uncle got his surgery done at this location and he is doing well now. Great place and very safe, clean and hygenic. I strongly recommend this hospital for any neurological visits….
    2 people found this review helpful 👍

  • 5/5 Anay H. 1 year ago on Google • 27 reviews
    I gave birth here and let’s say I can’t wait to do it again. They were the best 3 days of my life. Everyone was amazing especially the nurses. They deserve all their roses. Everything went smoothly thanks to them. Their professionalism and care was above and beyond. They answered all my questions and respected all my concerns when I was in labor. In the most vulnerable moments they knew how to comfort me. The midwife I had was knowledgeable and encouraged me when I wanted to give up. She told me you are going to see your baby really soon you are almost there trust me and minutes later there he was :). My delivering doctor was Dr. Andrew Gardner another gem I highly recommend. If you are pregnant look no further this is the place to go. They also had a photographer on the second day taking pictures to capture my new little family. I appreciated the fact that they only allowed two visitors. In those beautiful first days all you need is your spouse and your baby to bond. I had an ensuite room and had all the privacy I needed. I got to choose my 3 meals a day and had open fridge if I needed extra. They also restocked if I ran out of any postpartum things I needed and I got a goodie bag to. I returned this frida mom postpartum recovery kit I got from my baby shower because the stuff I got from the hospital was way better.
    6 people found this review helpful 👍

  • 1/5 Shanell W. 1 year ago on Google
    I’m a Registered Nurse and have been exposed to many different medical institutions in my 20 years experience and this hospital is by far the worst in patient and family satisfaction. Arrangements for my husbands surgery included me staying overnight and upon my arrival from another state I was told that I could not visit or stay with my husband because visiting hours were over. The medical team on the 14th floor in the Kimmel Pavilion were rude and disrespectful. They accused me of lying and had me wait hours in the lobby. They did not care that it was 1 in the morning and I had no where to go. They told me that it was miscommunication and it’s nothing they could do. I WOULD NEVER COME TO THIS hospital again. They are the worse
    7 people found this review helpful 👍

  • 5/5 Jessica D. 8 months ago on Google • 16 reviews
    Amazing experience, when we arrived everything was fast and on point. Hospital is beautiful with advanced technology. You can tell this hospital has money $$$. Staff are dope and seem to be focus on their work. Food was close to restaurant quality with beef short ribs as a main. The place was super clean, I seen the cleaning crew clean the bathrooms every 30 min (in the ER) They keep you updated via text on the procedure of your love ones. Security was excellent, checking bags and keeping the place safe. I love it so much I’m getting a primary doctor here.
    5 people found this review helpful 👍

  • 5/5 Cat 2 years ago on Google
    Excellent care and service. Had my mother admitted to the ER for COVID after it began to heavily affect her respiratory system and the staff were extremely diligent and attentive. They were quick to get her properly oxygenated and taken care of. The nurses and doctors in the respiratory unit were nothing less than professional and effective in their treatment, making sure their patient was comfortable and confident in their recovery process.
    5 people found this review helpful 👍

  • 5/5 Carmen L. 2 years ago on Google
    This hospital is the only hospital that I trust. They have literally saved my lives many times since I am currently battling stomach cancer. They know their business and this hospital is very well run with so many professionals that I feel relieved just by being there. The hospital food is wonderful and the staff is excellent ❤️
    4 people found this review helpful 👍

  • 1/5 Liz P. 2 years ago on Google
    Stay away from this place. It’s a robbery. I went to the ER for stomach pain. I just wanted to make sure it wasn’t appendicitis. Doctors are either incompetent or pretend to be because instead of a physical examination they ordered so many tests and exams. They kept me there for more than 9 hours because the personnel was very slow. In the end, they told me it wasn’t appendicitis (of course, otherwise I would have got much worst while I waited for them) and that they didn’t know what I had. The bill was more than $25,000. Two days later I called a doctor online who charged me $50 he prescribed one widely used antibiotic (Bactrim) and I got better. Seems like “doctors” at NYU Langone are unable to identify a stomach bug and just wanted to charge me as many tests as they could
    4 people found this review helpful 👍

  • 1/5 L 2 years ago on Google
    NATALIYA VALENTINOVA, PA-C - If you see this name anywhere in the ER run the other direction and request a DOCTOR. Especially if you happen to have an EKG that shows tachycardia. She will try label you as an anxious psychiatric patient in your medical records. She falsified my records during ER visit claiming I was "hyperventilating" and "anxious" - I am appalled, completely baffled, and quite shocked - It is a blatant flat out lie. Honestly it is BIZARRE. Have no clue whatsoever how she pulled this out of thin air. This girl came into my room, I was sitting there quiet, calm, still, probably on my phone, exchanged two sentences with her total and that was the extent of our interaction. I am hoping there are cameras in the hospital. She wrote I "appeared anxious" - when you couldn't even see my face? - I was wearing an adult size face mask covering my small face, w/ face shield and glasses underneath. Could barely even see my eyes. Turned out I was suffering from a life changing post procedure complication. Good job Natalie. NYU Langone is a bunch of immature incompetent 5 year olds on power trips. Literally the entire report is completely inaccurate. Filing a formal complaint. You do not go making up lies of that nature about a complete stranger. The rest of them got mad when I questioned them (I was right to question them). Despicable.
    4 people found this review helpful 👍

  • 5/5 Asheiba A. 7 months ago on Google • 33 reviews
    Thank you to the entire nursing staff from the 12th and 10th floor of this amazing facility, an extra thank you to this RN Ms Melissa Benjamin who went beyond her duties to ensure that my Mrs. Winn was comfortable during our stay here. Blessings to you and #thankyou RN Benjamin 🙏❤️
    2 people found this review helpful 👍

  • 1/5 Harvey K. 1 year ago on Google
    EXTREMELY POOR ONLINE SYSTEM AND INTERFACE WITH PATIENTS. I was "assigned" an appointment by an NYU doctor's office and without my knowledge and consent at when i am unavailable. A week before the appointment I am assaulted by email, text and robo phone confirmations. However it is Impossible to cancel the appointment online or any other means expect by phone during extremely limited business hours by an office that puts everyone on hold. NYU shows an extraordinary lack of respect for its patients, their time and their right to control their own medical care.
    3 people found this review helpful 👍

  • 1/5 Luis B. 2 years ago on Google
    Went to get a sonogram done for my 6 month old and I arrived 15 minutes before the time I was supposed to arrive. I registered and waited.. and waited.. and waited... an hour had passed and my baby started to get fuzzy. Hour and a half is when they called me in to just keep me waiting more inside. By the time the sonogram started, my baby was throwing the biggest fit. You could tell the sonogram tech was getting annoyed at my baby. If we would've been taken care of at the time of the appointment and not almost 2 hours after, this wouldn't have happened. Afterwards, I go to the front desk to give the suggestion of trying to prioritize babies under 1 year and were given the runaround of they do but seems like they weren't able to. Which is a lie. Never have I seen a baby being prioritized in this place before. Then they say we can pass the suggestion to upper management... Right... I know where that's going. Nowhere. Also. If you prioritize infants, you wouldn't need to pass the suggestion on to upper management right?
    3 people found this review helpful 👍

  • 5/5 LISACLARKE1967 1 year ago on Google
    This is my second surgery at NYU Langone. . Last time I had arthroscopy of the knee This time I had knee replacement surgery I had excellent service here both times, The nurses especially Juan Perez were the best. I also want to thank The Patient care technicians, occupational and physical therapy staff and the food service and housekeeping staff they were all friendly and professional. The room and bathroom were clean and well stocked. Did not have to call to complain about anything. Thanks Orthopedic Staff and surgery staff for taking care of me from the admission process to my discharge.
    3 people found this review helpful 👍

  • 5/5 Patricia L. 2 years ago on Google
    My husband was admitted for an infection brought on by lymphedema in his legs. Every one from the janitor to the doctors were amazing. I've never been to a hospital that treat a patient so well.
    2 people found this review helpful 👍

  • 5/5 Maureen M. 1 year ago on Google
    NYU/LANGONE provides excellent health care. Very clean, strict Covid-19 precautions. Medical staff, nurses and the entire team treats patients with care, concern, respect and the highest degree of professionalism. They respect patients privacy and takes the time to explain and teach patients about their medical condition. I highly recommend NYU/LANGONE Medical Center.
    2 people found this review helpful 👍

  • 1/5 T L. 1 year ago on Google
    Had an ENT appointment with Sabrina Tarafdar. Very condescending. She will not listen to your health concerns. She will speak over you, while you are speaking. Also, she does not like questions. Just nod and agree if you want it to go well. Terrible service. If you care about yourself and have real health concerns, schedule with someone else. If she is the only soonest available option, seek a second opinion, it will save you your mental health.
    2 people found this review helpful 👍

  • 1/5 Liz A. 1 year ago on Google
    I wanted to go here for bariatric surgery since I know a bariatric surgeon here who takes my insurance. Turns out, they're not in compliance with my insurance as a blue distinction center to even do the surgery, so I'd ultimately have to pay tens of thousands of dollars out of pocket. When were they going to be transparent with this? If the doctor accepts my insurance but the hospital doesn't, that only leaves me to believe that something fishy is going on behind the scenes. Good thing I trust Cornell more than these folks - at least Cornell is a blue distinction center with my insurance. I've advised my friend not to come here - he's more of a Columbia Presbyterian guy anyway. I only use NYU because of my neurologist who's super smart and my nurse practitioner who I've been seeing for three and a half years, and she's unfortunately associated with NYU.
    2 people found this review helpful 👍

  • 5/5 Howard G. 1 year ago on Google
    Thanks to the medical team that helped me keep my leg after a bad accident. Drs. Bernstein, Ross, Louie, and Tejwani and all the the amazing nurses, PAs, technicians, administrators, assistants, ER staff, and many others. You are all outstanding professionals.
    2 people found this review helpful 👍

  • 5/5 Olha H. 5 months ago on Google • 29 reviews
    Perfect organization of processes there. Nurses and doctors are so professional. It took me not too much time.

  • 5/5 Blanca D. 2 months ago on Google • 24 reviews New
    Excellent care, I have been taking care of my health for many years on this site, I recommend it 100%

  • 1/5 Sarah R. 1 year ago on Google
    Surprise bills are the norm, not the exception with NYU. An outpatient clinic charged me $1,120 for an elective procedure performed during my child's well-child check. Usual and customary rates for this procedure (we're in-network) would be $157. Don't expect the billing department to assist you in unreasonable charges. We weren't provided with a good faith estimate prior to. Supplies for this procedure cost less than $30. Not sure I agree that the physician service warranted over $1000, but NYU certainly believes that!
    1 person found this review helpful 👍

  • 5/5 Anna K. 11 months ago on Google
    The staff are super nice here. I am with my mom from this Friday, and each nurse and Dr who comes are professional, polite, and just very friendly. The food they bring for my mom is very delicious. I have been to ER a few times with my mom or sister, and every experience with the staff hospital is great. Thank you so much for everything you all do. Thank you
    1 person found this review helpful 👍

  • 2/5 Dalya S. 1 year ago on Google
    I am a patient at the Tisch hospital and my surgery was great, my stay was pleasant and the nurses and doctors are great... 1hr before I was told I'm discharged and need to pick a nursing home to go to on a Saturday morning the social worker and case manager came to my room and pressured me to pick a place (with no time to research and no care about what would happen to me once I leave here) I expected better from nyu langone and im so disgusted with the way that my discharge was handled. I will NOT be coming back to this hospital.
    1 person found this review helpful 👍

  • 5/5 Philip Z. 2 years ago on Google
    Went to Langone for a colonoscopy. The experience could not have been better. The staff is wonderful. The environment is spotless. The Covid protocols are spot-on. The recovery period is not rushed. It is exactly how hospitals are portrayed in movies about hospitals, where the patient is the only concern.
    1 person found this review helpful 👍

  • 5/5 Gary K. 2 years ago on Google
    I recently took one of my family member to Surgery procedure , I did successfully find street paid parking costing me $12 overall 3hr on 30th street 5-8 mins walk to the Entrance, then relaxed in car until I was notified pickup via text Thank You 🙏🏼 to the Doctors , Nurses & Administrative staff of making the whole process easier, well informed at regular intervals via text , nearby market & Deli for food , snacks , and flowers 💐 for person you care about , smooth process of pickup at the Main Entrance with a drive way Thank You 🙏🏼
    1 person found this review helpful 👍

  • 5/5 Jaden M. 2 years ago on Google
    From the moment I came in to the moment that I am about to leave the Pediatrics ER, I have only got amazing service and help. They were very fast and diligent with everything they did, they provided enough information to us regarding our first born daughter. They continued to give all the respect towards us. They even offered to see us again if she was not getting better. I would 100000/10 recommend coming here if you need help with your child, they will always show you the utmost respect. They were just amazing to my daughter and me and my fiancé
    1 person found this review helpful 👍

  • 5/5 Jacqueline D. 2 years ago on Google
    Staff and Dr's,nurses take very good care of the patients and they r very professional
    1 person found this review helpful 👍

  • 5/5 Zareen S. 2 years ago on Google
    I am writing this to thank you Dr. Maureen AIDA, Emergency Physician who took care of me last year just before Covid. I had type A flu, I thought was dying. She and her staff were very compassionate and dedicated. Being an emergency room physician is so hard because you are not sure what can happen next.., the only thing I can say that I was in shock and she saved my life. I am Health care worker and employee at NYU in the city, and I appreciate everyone who looked out for me that night!!! Thank you
    1 person found this review helpful 👍

  • 5/5 Alex R. 5 months ago on Google • 16 reviews
    I don't know about you, but this hospital saved my life when I got COVID in April 2021. Top class doctors triaged me and listened to my concerns. Did emergency surgery on me that night because of complications from Coney Island Hospitals treatment of me. Expensive $78k for 5 or so nights , but insurance and the government covered it at the time.

  • 5/5 Damian P. 5 months ago on Google • 3 reviews
    I love this hospital! I took my wife to the emergency room because she was in labor. The nurse midwifes, Jenna, Carrie, Rita, and Diana was shocked when they told us that our baby has a birth defect. They immediately did a emergency C-section to save our baby. And even worse, we were told that our baby had a skin disease called Epidermoysis Bullosa, which causes a skin to blister. Our baby son John was in the NICU for 4 months. Thank you, for saving John’s life!

  • 5/5 Jerry U. 4 months ago on Google • 3 reviews
    Great hospital!

  • 3/5 benjamin t. 2 years ago on Google
    This hospital needs better time management. People who visit hospitals are in pain or some sort of discomfort and requires medical attention! I feel like either the hospital can not manage the volume of patients or they just don't care enough to promptly provide treatment.

  • 5/5 Barbara Lourdes R. 10 months ago on Google
    If you have an urgent matter let them know when making an appointment. They will do the best to accommodate you. I had a very bad experience at another hospital not affiliated with NYU and I called NYU for a second opinion and they gave me an appointment 3 days after being discharge from the other hospital. My experience at NYU has been one of the best. NYU has very professional staff and people who actually care. Thank you for picking up the mess the other hospital did and giving me great service.

  • 5/5 Donelle M. 1 year ago on Google
    Quick and efficient patient care. All staff are polite and ready to help I would definitely come back if I need another surgery done. I'll also recommend it to my family

  • 5/5 Robert K. 1 year ago on Google
    While most reviews were positive and I don’t discount that some have had a somewhat negative experience, I will confirm that we had the BEST experience EVER. My wife was in for what they called an “ outpatient procedure “. Exactly don’t understand why outpatient since that procedure’s protocol was to stay overnight. Anyway, not to get into Every detail and list staffers names ( exemplary and well deserved to mention), we found the experience to be exemplary and Spot On Perfect. All, and I mean all who we came in contact with were absolutely professional, compassionate and simple fantastic. This was from admitting to discharge. Years ago, a business owner of a large chain store (we all know) once told me when I complimented his operation and staff with “you must have some training program. Your employees are fabulous”. His reply was, “yes, we do but we start by interviewing and hiring the right people.” He continues to say that their parents were primarily responsible for who they were and we just further hone them through our training program to meet our needs and fit our operation. I thought, “well said” and never forget his comments. As it turns out, this gentleman was a founding partner of Home Depot. The reason I tell this story is because I find that it applies to NYU Langone. Yes, they’ve hired staff with all the right attributes of compassion, kindness, bedside manners and professionalism. Dr’s Guth and Thanik hold the same attributes and were wonderful each contributing with their own expertise. As well, the hospital has a system of notifying family via texts, offering periodic updates of time element of procedure. That is very comforting to know when sitting on “pins and needles“ during that tense period. I also received a phone call from each doctor after their portion of the procedure was done. Additionally, notification continues through recovery including when I was able to visit bedside in recovery. The system they have in place is as they say, runs like “A fine tuned timepiece “ So I end with a big “WELL DONE LANGONE” and Thank You.

  • 5/5 Antonio ameer K. 1 year ago on Google
    The most caring and fast hospital visit I have ever experienced in my life! The nurses are so nurturing, they obviously take their job seriously. Test were done so fast and got results in a timely manner. There was 1 nurse I won't forget, my mom went in with me and as I lay on the bed the nurse made sure she got a chair for my mom to sit on. It's the smallest things that make the biggest difference. Thank you so much NYU, God bless every single one of you.

  • 1/5 Seth R. 1 year ago on Google
    I highly encourage any patient who has had radiology tests read by ANDREW ROSENKRANTZ, MD, seek another opinion. This institution missed an obvious recurrence of my cancer on my 6 month CT scan!! I have placed more than a dozen phone calls, emails, and messages to the leadership of NYU and Perlmutter Cancer Center over the last several weeks, but they refuse to reply. In addition NYU has mismanaged my care, falsified medical reports, and billed (and received payment from)my insurance company for medical procedures that were NEVER PERFORMED! As a physician myself, I would HIGHLY ENCOURAGE every patient to seek care elsewhere....as your life will depend on it.

  • 1/5 Yaakov S. 2 years ago on Google
    Cold hearted and inconsiderate to the patients emotional needs which is just as important if note more than physical needs.

  • 2/5 Zachariah D. 2 years ago on Google
    Took 5 phone calls and about A half hour Just to find out what my deductible was for my surgery… The dr. and dr staff was very accessible helpful but billing was not.

  • 1/5 Franco Anthony R. 2 years ago on Google
    HORRIBLE EXPERIENCE!! The Worst!! I have to wait in a line of 22 people literally out the door to check (8 Kiosks, 2 people working) in for my appointment, by the time I finally got there they told me I would have to reschedule for ANOTHER 3 months from that point, the first Appointment ALSO took 3 months. I told them that my Medication would run out before then. (my original Doctor was on sick leave) the office manager named Yvonne promised me it wouldn't, she lied, "IT DID" they left me with a DANGEROUS MONTH LONG LAPSE in my medication. I contacted them COUNTLESS TIMES, through calls, emails, and messages, and was completely IGNORED!! I would NEVER in a million years trust my health with these people, They clearly showed me they could care less!!! HORRIBLE HORRIBLE EXPERIENCE!!

  • 1/5 Briana W. 2 years ago on Google
    Their virtual sick visits are the worst, literally the most pointless experience ever but an awesome way to get more money while putting in little to no work. Don't even get me started on the horrible MyChart app that has been a pain to find documents in!

  • 5/5 Saboor M. 5 months ago on Google • 1 review
    Good healthy

  • 5/5 Carolina M. 5 months ago on Google • 2 reviews
    Excellent very good service


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