5/5 Robert K. 1 year ago on Google
While
most
reviews
were
positive
and
I
don’t
discount
that
some
have
had
a
somewhat
negative
experience,
I
will
confirm
that
we
had
the
BEST
experience
EVER.
My
wife
was
in
for
what
they
called
an
“
outpatient
procedure
“.
Exactly
don’t
understand
why
outpatient
since
that
procedure’s
protocol
was
to
stay
overnight.
Anyway,
not
to
get
into
Every
detail
and
list
staffers
names
(
exemplary
and
well
deserved
to
mention),
we
found
the
experience
to
be
exemplary
and
Spot
On
Perfect.
All,
and
I
mean
all
who
we
came
in
contact
with
were
absolutely
professional,
compassionate
and
simple
fantastic.
This
was
from
admitting
to
discharge.
Years
ago,
a
business
owner
of
a
large
chain
store
(we
all
know)
once
told
me
when
I
complimented
his
operation
and
staff
with
“you
must
have
some
training
program.
Your
employees
are
fabulous”.
His
reply
was,
“yes,
we
do
but
we
start
by
interviewing
and
hiring
the
right
people.”
He
continues
to
say
that
their
parents
were
primarily
responsible
for
who
they
were
and
we
just
further
hone
them
through
our
training
program
to
meet
our
needs
and
fit
our
operation.
I
thought,
“well
said”
and
never
forget
his
comments.
As
it
turns
out,
this
gentleman
was
a
founding
partner
of
Home
Depot.
The
reason
I
tell
this
story
is
because
I
find
that
it
applies
to
NYU
Langone.
Yes,
they’ve
hired
staff
with
all
the
right
attributes
of
compassion,
kindness,
bedside
manners
and
professionalism.
Dr’s
Guth
and
Thanik
hold
the
same
attributes
and
were
wonderful
each
contributing
with
their
own
expertise.
As
well,
the
hospital
has
a
system
of
notifying
family
via
texts,
offering
periodic
updates
of
time
element
of
procedure.
That
is
very
comforting
to
know
when
sitting
on
“pins
and
needles“
during
that
tense
period.
I
also
received
a
phone
call
from
each
doctor
after
their
portion
of
the
procedure
was
done.
Additionally,
notification
continues
through
recovery
including
when
I
was
able
to
visit
bedside
in
recovery.
The
system
they
have
in
place
is
as
they
say,
runs
like
“A
fine
tuned
timepiece
“
So
I
end
with
a
big
“WELL
DONE
LANGONE”
and
Thank
You.