I’ arrive to the transgender center 10 mins late due to traffic the front desk lady asked me to come in earlier but I let her know due to traffic I’m unable to I come in early and arrived at 6:40 and was told the laser tech lady merve and didn’t bother to call me and reschedule while I have my surgery date in a couple weeks very inconsiderate and disappointed with how she couldn’t even call to schedule a new date she basically ditch the appointment. Im so upset at this matter if you have a late appoint make sure you arrive earlier bc she does not care about her patient being a couple minutes late she will leave you in the dust and not care. I can’t believe this happened I will defiantly call back tomorrow for new date of surgery all because this lady could not wait couple mins it’s so wrong for anyone to go through this.

Attempting to navigate this place is a complete mess; do not waste your time. Calling the number leads to a call center, and the people who answer do not seem to know or care how to guide potential new patients. After calling multiple times over the course of a month, the few times I was connected to a real person (as opposed to the robot simply hanging up), I was led in circles. Not once did I ever get a chance to speak to an actual medical professional, and at one point I was stuck talking to a call center worker about intimate medical details, in an attempt to direct my call in the proper direction. Thankfully they were the one person to answer with an actual interest in helping me, but they sounded just as frustrated as me with the whole process. The two times I was able to make what appeared to be progress, I was told to wait 1-2 days for a call back, simply to speak to someone about making an appointment! Both times the call back was in fact a single voicemail a week later, in which I was told my insurance is not accepted. I have found numerous doctors and specialists with the CTMS through the Mt. Sinai website that accept my insurance, so I am baffled why those two belated 10 second voicemails are the only response I apparently have earned. On top of that, people at the call center have directly contradicted the voicemails, saying that they clearly *do* accept my insurance. Of course all of this is irrelevent, because I cannot seem to reach anyone to discuss the situation in the first place. 😂 While I can't speak to quality of any actual services, if simply attempting to make an appointment is such a nightmare, the rest of the experience can't be much different. Save yourself the same frustration, and find somewhere else. (Update: I made a single call to one of the Pride Centers with NYC Health + Hospitals, and immediately got an appointment with a doctor for a week later.)

I was told “not to return” because I felt like I want being herd and tried to have a convo with my dr here. Can we please get some trans drs in these places. I’m really over cis people saying they are trying to be “helpful” and then ignoring the needs and being just straight up insensitive towards people in a community who have been discriminated against, refused treatments, medical abuse etc. sad the options of care we have! And this is NY I can not even imagine some other states. What a shame. If you can afford to look at Folx I just started them and they are lowering their prices on august 1st and only pay for service when needed also they are opening up section to connect to mental health and primary care. I finally have a dr who identifies as trans and understands and listens and there’s no question of when they will remember to fill my meds and the pharmacy having it in stock, it comes right to my door every 90 days.

My experience with social worker at Laura Stein. woke up this morning to a missed call. I called the number back. The phone rang then the voice-mail picked up. The lady on the voice-mail name was Laura Stein a caseworker. I left a message saying my name and number. She called back 3mins later. I answered my phone and said goodmorning. She asked did I get her voice-mail. I told her " no, I just called the her number back because it was a missed call." She replied " well I am not going to repeat myself. You need to listen to your voice-mai." I asked her who is she and who gave her my number. She replied " you need to check your voice-mail. I'm saying all that over again". I told her I have over 50 unheard text messages. She replied " Nico said you need a letter for your surgery. I'm a social worker at CTMS. I'mnot repeatingthe message. Check your voice-mail". To me I thought that was really rude. Why did she call back with such a rude attitude? Why call back if she knew she didn't want to to tell me what she called for? I told her she shouldn't be a social worker or work with the public if she is going to be rude to people. Never I'm my life have I had some call me and tell me that weren't going to tell me what they called for just listen to the voice-mail. I find it to very unprofessional. I told my Dr. Office about her. I

The lead doctor (Dr. Safer) is very intelligent and thorough, and has clearly made lots of contributions to the trans community through research and WPATH leadership. But my experience is just about the day to day logistics with the center as my source of HRT. It is a battle every month to get my prescription renewed, even though it doesn’t change and is a 30 day renewing rx. I can’t renew testosterone through the app, so I have to call their pharmacy about a week in advance of pickup every month so they can send the request to Dr. Safer. probably 75% of the time there is a communication breakdown where the doctor doesnt get the message or doesnt respond. It is rare that I am able to get my rx in time for my weekly shot, and messing with the injection schedule is hard on my health. I believe they are probably overwhelmed and using inadequate communication systems, which makes the reality of getting HRT with them very inconvenient, demoralizing and in some ways literally bad for my health.

This place is unprofessional from the snooty front desk to useless back and forth visits with no results. Patients share horror stories about doctors who insist they meet with nurse for results when patients need to meet with their doctors to discuss their bloodwork results creating a never ending back and forth un needed visits from patients and when concerns are expressed no one seems to have answers or resolutions, to rude phlebotomists who purposely bruise/hurt them when taking blood work, to unprofessional physiatrists who insist patients start medications that have nothing to do with what they need, to bloodwork always getting mixed up or not properly taken thus requiring patients to revisit and get pricked/bruised with several un needed visits, to their vindictive pharmacy employees who will send out medications opened and patients receive them all mixed in their bag, to their call center who rarely answer and only to “take messages” but never receive a call back. Bring your concerns to office manager or patient advocate etc is like talking to the wall with no resolution and better have the correct job title because they’re all different and only they know the correct terms. Also their favorite suggestion is to use MyChart which is useless as patients are unable to submit messages to their providers and providers confess they don’t read them as “they have too many clients”. GO ELSEWHERE BECAUSE THIS PLACE IS TERRIBLE. There’s always something with this unprofessional clinic

Very slow, would often have to wait a long time and check back in to ask when I would be seen. The nurses were nice but I was repeatedly misgendered by staff. My endocrinologist gatekept and refused to prescribe Progesterone.

There very time sensitive had to cancel many times I don't live in N.Y.C anymore health problems timing Very insensitive nasty and rude Dr Ting doesn't care about anyone of his patients practily told never to come back even crying explaining not reasonable,they don't care anyway thank God after what he did to JAZZ Fighting with a strong knowledgeable doctor Dr massy in the Operation room while cameras rolling arguing with the surgeon with Jazz lying there helpless while he doesn't listen to advice or instructions.thank God he didn't kill her but almost destroyed her life messing up her surgery Run girls runaway !!!!

Tried calling twice to reach someone but I only reached one person. They said I needed to be an ongoing patient. No problem I thought. I asked more about it and he said I had to apply for it. Was actually given the same number of the hospital. Please work on communication

Words cannot describe the amount of appreciation and gratitude I have for this office and the staff. From starting the process for my bottom MTF surgery to actually having the surgery and then the hospital stay, everything was absolutely amazing. Welcoming, comforting, affirming, and consistent, the staff and even Jess Ting went out of their way to make sure everything was perfect. I am pleased to say that from the time I got out of surgery to the time I went home, my pain level was no greater than a 4 out of 10, and the aesthetics are so real that I feel so complete with who I am. Thank you Jess Ting and Staff for making my time at Mount Sinai an experience to forever remember!

We are proud to have been a part of this project, providing ZONA Glass Wall Systems throughout the space.

Dr. Reissman is empathetic and understanding but the system is so bad with communication. Not to mention my friend's experience in the psych ward. 1☆ if not for Dr. Reissman.

The staff are lovely and have been nothing but kind and sensitive to my situation. Helped to educate my family as well! I would re moment their services to anyone in the area who needs them :)

Dr Zoe Rodriguez is a very insensitive doctor for her place of work. And dr reissman is a nice lady but terrible with communication, will be speaking to a supervisor soon.

50× better than Callen-Lorde. I highly recommend!

Such a blessing & I’m so grateful that a place like this even exists. Amazing if you think about it. Thank you.

THE WORSE PLACE EVVVVER DONT GO DEFINITELY IF YOU STARTING YOUR TRANSPORTATION GO TO NORTHWELL

Be Careful with Mount Sinai Center for Transgender Medicine (CTMS). If you are a Transgender Person and having plans for Surgery and have No Caregiver, they will deny you the Surgery. Also be Careful of the Workers: Alicia Gonzalez (Dr. Tings') Assistant and Laura Stein (The Social Worker at 275 7th Ave, CTMS), as Laura will degrade you as a patient with no Caregiver. Laura spoke to me in a harsh way that was very degrading and She insulted my Boyfriend because he was unable to take care of me due to him working at night. The bedside manner at Mount Sinai Center for Transgender Medicine (CTMS). I am warning all of you, if you are Transgender and seeking any Gender Affirmation Surgeries at Mount Sinai, as Mount Sinai only wants Family Members and Friends to be Caregivers, as Mount Sinai doesn't refer all patients after Surgery to any VNS or Village Care. Do Not have your Surgery and/or any Medical Care at Mount Sinai because they only care about Money and they have strict gatekeepers who don't care about any Transgender People. Go somewhere else for your Surgeries.

This is probably the nicest clinic I've ever been to. I've been coming here for a bit over a year and a half and have only had pleasant experiences with the doctors and staff. Most of the time my requests and questions are met promptly and respectfully and the wait time and etiquette is more than reasonable. The endo check ups are pretty much a complete physical and I've gotten more resources here than my actual pcp. I was given a psychiatrist the day i asked for one and I have had pretty much every issue from breathing trouble to hernias looked at. I feel very safe here.

From start to finish I had a horrible experience at Mount Sinai CTMS this year and would NOT recommend any trans person go there. From first contact, scheduling with Nico was extremely difficult and delayed my receiving care for months. I was finally scheduled at the wrong location without the necessary equipment for the procedure my PCP referred, even after I sent the referral and called to confirm so I could prepare physically and mentally. Because they did not have the proper equipment for the procedure I needed on the day of my appointment, Dr. Zoe Rodriguez and Dr. Emily Schmidt-Beuchat decided I should have a different invasive test performed instead. On TWO separate occasions, the samples Dr. Emily Schmidt-Beuchat collected came back as unsatisfactory: the first was an insufficient sample and the second was OBSCURED BY BLOOD due to aggressive collection. Horrific!!! Communication about my results and appointments was terrible. Dr. Zoe Rodriguez's bedside demeanor was glib and dismissive and Dr. Emily Schmidt-Beuchat clearly cannot perform routine procedures correctly. I paid several unexpected bills for this traumatizing experience that demonstrably harmed my physical and mental health. After the second botched test I decided to go to Planned Parenthood instead - an excellent experience in contrast. This is my only google review because trans people deserve to know this is NOT a safe place for us. Read the other reviews then go to APICHA, Housing Works, or PP instead.

I have literally had to get a new provider every single time I have an appointment because they keep leaving the practice. They don’t even give you any warning of them leaving. I just got a phone call asking me when I wanted to make an appointment with Dr. X as if I had seen them prior… it was only until I started questioning that they said Dr. Y was gone. Why can they not keep staff it’s super frustrating and unprofessional to have to rebuild a relationship with someone EVERY time I go. I’ve been thru 3 going on 4 providers in the past 3 years

Mount Sinai will make you jump through hoops even if you already attained letters. I do not live in NYC so I never worked with Mount Sinai before. In anticipation I was able to acquire letters from my own team of primary, psychiatrist, and social worker for SRS, which took me months. I made the appointment with the surgeon, had the date booked and it was good. About a week or two later they called me because I needed a social worker to evaluate me before seeing the surgeon. When I asked why was this necessary if I already have all letters I was told they can’t accept them… I did end up going to one session with a social worker but they never wrote a letter!? And then they made more appointments with two other therapists… I don’t understand what we were doing besides wasting my time and money. In the end I have cancelled all appointments and if you don’t have the time or money to go to multiple appointments for no reason then do not go to Mount Sinai.

if i get enough money to get FTM surgery i dont know if i should go here because im seeing a lot of mixed comments like good and bad reviews so im not sure if i should go here once i decide to get it. does anyone else know other transgender surgery places ???

Excellent service I extremely grateful to have been a patient here!