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Featured Reviews


Frequently mentioned in reviews: care (36) urgent (28) test (22) experience (18) staff (15) doctor (14) medical (14) service (13) kind (13) great (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Taylor G. 3 months ago on Google • 13 reviews New
    Amazing service and very fast!
    1 person found this review helpful 👍

  • 5/5 Sasha G. 3 months ago on Google • 8 reviews New
    Very quick and helpful; easily diagnosed and gave me a prescription; super friendly staff
    1 person found this review helpful 👍

  • 5/5 Rebecca B. 5 months ago on Google • 8 reviews
    I’ve avoided urgent cares since Covid because the experiences with them have been less than thorough or caring. Not the case with NY Doctors. They were timely, kind, asked a lot of questions, and genuinely seemed to care. I appreciated them running tests that weren’t the standard to rule out a variety of things. Recommend going here if you find yourself in need!
    1 person found this review helpful 👍

  • 5/5 ann West V. 8 months ago on Google • 8 reviews
    So easy and stress free. No long wait. Saw Dr within 15 mins. Very clean, very calm place. Highly recommend ! 2nd review 10/9/23 Still a great experience. Calm and stress free here. Was seen quickly. Very clean as well. Nice staff.
    1 person found this review helpful 👍

  • 5/5 Lisamarie C. 10 months ago on Google • 7 reviews
    Excellent facility! Actually just recommended it to my daughter. All three employees I interacted with were super courteous, pleasant and efficient. I had a 10:50 appointment- easy to make online- and was out the door with a prescription ordered by 11:10! The best urgent care I have ever been to.
    1 person found this review helpful 👍

  • 5/5 Jodi Coyote Maestas C. 5 months ago on Google • 7 reviews
    Everyone was very nice. The doctor saw me quickly, talked to me about my situation, and gave me supplies to take care of my scrape! Great urgent care facility.
    1 person found this review helpful 👍

  • 5/5 David Z. 3 months ago on Google • 5 reviews New
    Great service, not a long wait. Insurance was accepted. No complaints here!
    1 person found this review helpful 👍

  • 4/5 Ariane Q. 5 months ago on Google • 4 reviews
    The doctor was excellent - very thorough in his exam, and very detailed in his diagnosis and why he prescribed one prescription and two over-the-counter products. He answered my questions professionally and patiently. The receptionist, who was also the medical assistant, was not good. She did not seem like a medical professional, and the Covid test, virus panel, and throat swabs she did were all actually painful (unlike any others I’ve ever had).
    1 person found this review helpful 👍

  • 5/5 Christian G. 6 months ago on Google • 3 reviews
    I cannot thank Gil enough for the outstanding care I received at the urgent care. His thorough diagnosis and clear instructions made all the difference in my recovery. Gil's dedication to quality care is truly commendable. I highly recommend his services to anyone in need of swift medical services.
    1 person found this review helpful 👍

  • 1/5 Parker D. 1 year ago on Google
    I had an odd long-term experience with the office. Day-of, it was great and what I expected for urgent care. I visited for a strep test, confirmed no copay for taking a test before deciding to take it, then took a test. Months later, they’ve now contacted me for a $75 payment that I was promised would not be the case given my insurance. The office was friendly but refused to revisit the case despite the confirmation on their end that I would not be charged a fee.
    1 person found this review helpful 👍

  • 1/5 Scott B. 2 years ago on Google
    Standing in line in 30 degree weather for 3 hrs for a COVID test when the waiting room inside is empty and the person behind the desk is not bringing in new patients because she's having a problem with the insurance!!! That's the bottleneck?! Are you kidding me? Not to mention I live right across the street and have been here over 30 times in the last year, I have the same patient number, and every time I have to fill out the same form over and over again. Why is it so hard to get competent management?
    1 person found this review helpful 👍

  • 1/5 5 S. 2 years ago on Google
    The front desk service is horrible. After standing outside in the cold for 3 hours waiting to get a coronavirus test, I was greeted with "you guys are blocking the door and you have to stand here, but not now next time, now you come in". OK. So when I am finally allowed to come inside, the intake person proceeds to harrass me about an insurance card that has my picture on it. Mind you, I provided my ID and insurance member id, because no- I did not have my insurance card with me at that exact moment. The insurance carrier on the phone was even confused as to what additional information the intake person could be asking for. So the intake person believed the best way to service me is to let all the white customers go in front of me while she continues to ask me for an insurance card with a picture that I did not have. I had an international flight to catch but that meant nothing to this lady. I even offered to pay the $40 if my insurance would not be accepted.. What finally satisfied her was when I pulled out my food stamp card with a picture on it. Yes! This is what black people need in order to get serviced at this location. Never again , will I visit here- not even on my last breath because I would have died if I never showed that lady my food stamp card.
    1 person found this review helpful 👍

  • 5/5 ellen b. 7 months ago on Google
    I hadn’t been to an urgent care before, and I was very surprised how helpful this one was. Everyone very professional and caring. Follow up faster than my primary care physician. Great resource.
    1 person found this review helpful 👍

  • 1/5 Ranjeet A. 3 years ago on Google
    The nurse and front desk were really nice but two things - 1. All their waiting areas don’t have clear signage with seats blocked out for social distancing and they are a COVID testing hub 2. I got my PCR test at 11:30am and it’s 5:30am the next morning now I’ve still not received an e mail with the result and have been very sick trying to rule out covid. I called at 4;30pm yesterday and the front desk very nonchalantly said they were backed up entering g test results and that I was negative. Still no written confirmation. There was just one more person at the facility at 11:30am there for a test. Unsure if my test ids a false negative. Never going back
    1 person found this review helpful 👍

  • 5/5 Ann W. 7 months ago on Google
    I had a small accident with a sewing needle and the staff could not have been nicer. I was seen promptly, and I am beyond greatful. It's refreshing to be able to have real contact with a medical team. I highly recommend NY Doctors Urgent Care. Ann Weintraub
    1 person found this review helpful 👍

  • 1/5 Moya C. 1 year ago on Google
    Had a possibly fractured ankle and came in. Receptionist didn’t decide until I’d been sitting there for about 45 minutes to say that the place didn’t have an X-ray (which is counter to their advertising both outside and on their website) If you want a place that actually has what they say they do, don’t come here. ——— In response to the comment below — Y’all told me to go to another location 4 blocks away (when I came in with a possibly fractured foot!) and then to *come back* to talk to the RN that was in that day. Just the traveling alone would’ve been an extra $20 if I didn’t want to *hobble on a fractured foot for half an hour*, not to mention the extra time waiting at both clinics. I ended up going to CityMD, which both offered me a wheelchair when they noticed me hobbling in and also had an X-Ray on site. I was in and out in less than the 45-minutes I’d spent waiting at New York Doctors Urgent Care to be told that y’all didn’t have an X-Ray technician “in that day”.
    1 person found this review helpful 👍

  • 5/5 Connie F. 1 year ago on Google
    The West Village office of New York Doctors Urgent Care is staffed with friendly, patient, efficient and kind people. From the receptionists to the medical assistants, PAs, and physicians, everyone is focused on your best care. I highly recommend their service.
    1 person found this review helpful 👍

  • 5/5 Steve W. 3 months ago on Google • 126 reviews New
    By far the best walk-in medical care I have ever received! Adonis and Gilbert were so efficient, patient, and kind, and they made sure I was feeling much better before they discharged me. Highly recommended!

  • 5/5 Kevin A. 1 year ago on Google • 34 reviews
    I have a regular doctor but I can’t always get an appointment last minute when I’m not feeling well. My insurance company recommended NY Doctors. I walked over everything from the reception area to the exam rooms is beautifully clean and maintained. The receptionist was very friendly and helpful. Filling out the new patient paperwork was easily done with an app. The technician that screened me was really professional. I saw the nurse practitioner. He was terrific. He listened to my symptoms and gave me a quick diagnosis. I think all things considered I was there 30 minutes but I didn’t feel rushed. If you’re not feeling well come here. Update: I have come here a few more times and the service is still great and wait times minimal. The medical professionals listen.

  • 5/5 Melissa R. 3 months ago on Google • 11 reviews New
    Very easy and pleasant experience. Medical assistant and NP were kind and thorough. Will definitely use this center again.

  • 5/5 Jill W. 3 months ago on Google • 7 reviews New
    Very well run place. Clean and neat and the doctor was great.

  • 5/5 Ellie B. 11 months ago on Google
    I saw the provider Gilbert this afternoon - he was very thorough, kind, patient and empathetic. He took a wholistic viewpoint and was able to come up with conservative management and plan. Thank you to Daisy and Karen for making me feel comfortable

  • 5/5 nelroby m. 9 months ago on Google
    very quick and efficient, the staff made me feel very comfortable and listened to my every concern. Best urgent care I’ve been to.

  • 5/5 Maria D. 11 months ago on Google
    I am very grateful to the doctors and staff for providing the utmost medical care to my son. Every time he has an urgent medical situation, you are there to rescue him despite of his busy school schedule. Best urgent care ever. Special thanks to Brenda for making today's appointment possible in such a short notice.

  • 5/5 Jon T. 2 years ago on Google
    I recently went to NY Doctors Urgent Care somewhat stressed because I had cut myself. Everyone was fantastic, particularly Dr. Tim Adlrich. Dr. Aldrich was professional, calming, and helpful ... all with a sense of humor. I had never been to an urgent care before so happy my first experience was a very positive one. Thank you!!

  • 1/5 Samantha T. 10 months ago on Google
    My experience is similar to what I see other reviewers posting - do not trust this office with regard to what is mentioned for payment. Extremely unprofessional and rude, and unfortunately will lie to get you in the door. As well, I was given incorrect medication/misdiagnosed (as I see others have had this same problem). As convenient as this urgent care may seem, it couldn't be less worth the time, money, and service.

  • 3/5 Lauren G. 8 months ago on Google
    doctor who did my covid tests and strep tests made it the quickest, most comfortable testing i've ever gotten and made sure to make me laugh since i was nervous, but the pharmacists who i tried to get my prescription from needed me to call the location to confirm my dosage, and after multiple transfers they couldn't find me anywhere in the system. i ended up having to walk all the way back to the location to confirm, and had to send it to a different pharmacy since the first one had closed by then. 10/10 to the doctor, 1/10 to the customer assistance.

  • 5/5 Karen V. 1 year ago on Google
    It is such a great clinic! They really helped me and took my pain seriously. I've been to urgent cares that have shrugged me off before only for me to go to the emergency room to find out it is something serious. I was so scared that it would happen again but thankfully that wasn't the case! They tested me for every virus, you name it, they did it. Flu, covid, strep etc. I'm still waiting on the results of some of the tests but they were so kind to me and prescribed me medication so hopefully I get over whatever this illness is fast. I've never been treated so well at an urgent care. Wish I could give a million stars.

  • 3/5 ArtmakersNYC I. 1 year ago on Google
    The good news. I was in and out within 45 minutes. Hardly any wait time. Everyone very nice, professional, ready to explain and answer Qs — the receptionist, the technician and the medical provider. The bad news. I was never notified of the PCR results, only getting them by calling the clinic.

  • 5/5 Alisha R. 1 year ago on Google
    Really wonderful urgent care experience :). Doctor was knowledgeable, had fast tests done and kindly explained what was wrong. Medical assistant was lovely and had a gentle touch. Front desk also nice. No wait, simple paperwork, and they took my insurance. Happy :).

  • 5/5 Kayelyn D. 11 months ago on Google
    I just wanted to leave a quick review of my experience at New York Doctors Urgent Care. From the moment I stepped in, the staff was so kind and answered all of my questions. Gilbert, the MP who was taking care of patients that day, was so thorough in making sure he had the full scope of my medical background as well as the symptoms I was experiencing during my visit. He listened carefully and made sure he understood completely before he went into how we would be proceeding. He then called about 48 hours later to check in on how I was feeling and confirm my results. It is clear to me, Gilbert and the New York Doctors Urgent Care operate under a patient- centered care mentality. God forbid I need to see an urgent care anytime soon, but if I do, I will certainly be back here!

  • 5/5 Chanel B. 1 year ago on Google
    The staff were extremely helpful and got my daughter and I in and out quickly! The doctor was so sweet to my young daughter, he made her laugh and feel very comfortable while checking her ears, nose, and throat!

  • 5/5 alicia f. 1 year ago on Google
    Traveling from Louisiana with a sick child and not knowing where to go so we took a chance here, and I’m so glad we did,We had a wonderful experience!! I would give this place 10 starts if it let me! Tim, our NP took his time with us and gave us his undivided attention. From the front desk to the exam room, everyone was so kind. I highly recommend this place!

  • 5/5 Alex M. 1 year ago on Google
    Amazing experience, very professional. They let you make appointments in advance, had great day-of availability, and I was seen almost immediately upon arrival. I live closer to many other urgent cares but had a hunch this one was worth the extra distance and it proved totally accurate.

  • 5/5 Andrea R. 1 year ago on Google
    I had a good experience in this office. Staff is very pleasant and clinic is clean. They have same day appointments and wait is not long. I got a a call the day after my visit to follow up on how I was doing and I really appreciated that. Highly recommend.

  • 5/5 THOMAS C. 2 years ago on Google
    Very easy to make an appointment for my COVID test. The staff was helpful and polite. The doctor was caring and knowledgeable. The test result came back quickly by e-mail. I will definitely use them again should the need arise.

  • 5/5 Kate R. 2 years ago on Google
    Quickly seen and every member of the staff was so sweet and efficient. The whole check in was easily done on my phone and results back fast. Great office, thank you for seeing me today!

  • 5/5 Ira B. 2 years ago on Google
    Super efficient and friendly. Went in for a PCR test we need for travel. Was in and out in 15 minutes - everyone super nice and helpful.

  • 5/5 Cindy 2 years ago on Google
    Service was fast when I received my COVID test and got the results a few minutes later. Amazing staff and service.

  • 5/5 Gail S. 2 years ago on Google
    Went to this urgent care for a sinus issue. It was clean and so everyone was so professional, nice and fast! Definitely go to this urgent care!

  • 5/5 Kate M. 2 years ago on Google
    The best urgent care in NYC!! So attentive and kind - the doctor is fantastic and the nurses as well. The only place I go to.

  • 5/5 Adriana S. 2 years ago on Google
    I have been there twice this year for Covid testing. No waiting time. No reservation needed. Excellent customer service, nurse was awesome caring, understanding and very professional. Results on time. Easy and convenient.

  • 5/5 Dakota P. 2 years ago on Google
    For someone who really doesn’t like going to the doctors, I had SUCH a pleasant experience with Dr. Tim. Dr Tim was very attentive, very sweet and had amazing bedside manner. Joy was absolutely fantastic, super personable, swift and funny And the gentleman at the front desk, Adonis made me laugh and feel good while maintaining extreme professionalism! Thank you all for a great visit! Would def make the trip from jersey to come back to this location.

  • 5/5 Albert Z. 2 years ago on Google
    Wanted to call out the great service here - due to Christmas, I had a very tight turnaround to get PCT-PR test results back for international travel. Tim and his staff went above and beyond to get me the results early. Thank you! Really appreciated.

  • 5/5 Rosanna B. 2 years ago on Google
    I had to go to the doctor for a procedure and Dacoya & Joy were amazing! They were professional, so friendly and reassuring! There was no queue, i did book online for a slot. Would highly recommend for urgent needs.

  • 5/5 Auntie A. 2 years ago on Google
    I always have a good experience here. Staff are friendly and efficient, it’s easy to get an appointment, and quick and easy to get covid PCR results. They’re great with non-covid problems too. By far my favorite urgent care. I come in from New Jersey just to go there!

  • 2/5 namaste169 2 years ago on Google
    While there, the experience was very good… I had 2 test , rapid and PCR…. They were efficient and told me if the rapid test comes out negative I would not receive a call, however I received no call to tell me that my PCR test came out positive … After waiting for 2 day and feeling horribly sick , I called them to get my results …. I just thought that if a test comes out positive, I would be notified asap so that I could isolate and not infect others …WOW getting a positive diagnoses ,and no call, I was in disbelief ….how will this ever end, if everyone does not behave responsibly ….

  • 5/5 Meredith M. 1 year ago on Google
    Had a great experience with Dr. Dean. Got a tiny piece of glass stuck in my foot and he was able to remove with minimal pain. Communicated clearly with me throughout the process. Would highly recommend. Also went shortly after they opened and I barely had to wait.

  • 5/5 Sally 1 year ago on Google
    I brought my client here today for an urgent matter. I loved how quickly we were able to come in and be seen. The waiting area is nice and the intake forms are quick and easy. The lady at the front desk was wonderful and allowed me to ask so many questions prior to us actually arriving. Our medical assistant Karen was quick but thorough. She was so sweet and kind to us. Our doctor Gilbert ( he was nice enough to share his name with my client. It’s amazing how an 83 year old can charm people 😂) was also amazing. He allowed us to ask as many questions as we needed and he made sure we understand all the information he gave us. I never knew about this urgent care center and I have to say it’s amazing and fast. I love that you don’t feel so crowded and anxious like you do at most places. I hope we don’t have to go back but if we do I know we’re in good hands.

  • 5/5 Meris B. 1 year ago on Google
    We have been using this urgent care since covid testing began. We have twin grandbabies and needed to test often. They are so efficient and kind. I highly recommend!!

  • 5/5 Andrea S. 1 year ago on Google
    Thank you very much for the great service ! Wait was ok , the receptionist welcomes you and helps you fill out a quick online form . Both nurse and doctor took their time to check me up and tell me the next steps to take . If you happen to be in the area , don’t hesitate to consult here ! Very good !!!

  • 5/5 binnie k. 1 year ago on Google
    best walk in clinic I have ever been to. Very clean and efficient. nice people. the doctor was very helpful.

  • 5/5 Margie Strauss F. 1 year ago on Google
    New York Doctors Urgent Care was very professional, warm, helpful and smart. What a sense of relief knowing they’re nearby and give great medical care!

  • 3/5 Tyler L. 1 year ago on Google
    They weren’t bad, but they could improve. It was impossible to hear the receptionist through the mask + glass wall with the TV blaring right next to my ear. The toilet seat does not stay up. And most importantly, they made me fill out an online assessment which should have allowed them to send me straight to the ER without seeing them, but they still had me show up in person, repeat what I said in the online assessment, and then sent me away.

  • 5/5 Jessica C. 1 year ago on Google
    I was super sick and I came to this urgent care to get tested and treated. I made an appointment an hour in advance, but it seems like it was unnecessary since intake was super quick on a Friday evening and I was seen pretty much immediately. Gilbert and his companion were a godsend, and they had excellent bedside manner and helped me be comfortable even though I was feeling terrible. They were able to rapid test me for covid, flu, and strep, with all the results coming back within 10 minutes. Gilbert-NP made a spectacular judgment call and prescribed some medications that helped me feel better within a day, even though I had been battling a fever for multiple days beforehand. When I got to the pharmacy, I discovered that my prescription had been sent under the wrong name due to my mistake during patient registration. Even though I called the office 4 minutes before closing, the receptionist was able to get Gilbert to resend the prescription under the correct name. This was really crucial since I would've otherwise had to wait until morning of the next day in order to get the medications. Gilbert also checked in on me a few days later by phone call, to make sure I was feeling better and to tell me the results of the other labs. I appreciated the thoughtful aftercare. All of the staff has been super helpful throughout this entire experience, and they've gone above and beyond what I would expect from an urgent care clinic. I would definitely recommend this place for your healthcare needs.

  • 5/5 Diana T. 1 year ago on Google
    Nicely designed waiting area (compared to most city urgent care places). Made a reservation online and we were seen right away; less than 5 minutes of waiting. The doctor and medical assistant were kind and respectful in answering our questions.

  • 5/5 Elianny S. 1 year ago on Google
    I've visited this location twice and the staff here is very friendly and professional. The wait time is usually not very long. On my last visit the staff in particular was extremely kind and professional. I highly recommend if you're in need of a doctor's visit. They take insurance and the cost is $125 if you're paying out of pocket.

  • 5/5 Jordan B. 1 year ago on Google
    Such a delightful experience, from my first phone call as I walked over to ask if they do stitches (they do, as long as it’s not too deep), to intake and cleaning the wound with a friendly PA, to the treatment (stitches on my thumb). I didn’t sit waiting at any point for more than a couple of minutes. Most efficient healthcare experience I’ve ever had.

  • 5/5 Mark H. 1 year ago on Google
    Great service and attention to detail! Everyone was welcoming and made sure I was well taken care of. The wait was less than 10 minutes if that when I checked in and everyone was very professional and nice. Thank you for the help and service...all the way from NC!

  • 5/5 Meredith S. 1 year ago on Google
    Brought my 4 year old. Fast and easy to get in. Assistant and attending were great with her. Made taking a strep and covid test easy. Great with little kids which is nice to find when you need to go somewhere outside the pediatricians office.

  • 5/5 Mary H. 1 year ago on Google
    This location was amazing! Very clean and everyone was extremely nice. Joy, the nurse practitioner, specifically was incredible and made me feel so comfortable. Definitely my new go-to when I’m feeling sick!

  • 5/5 Sylvia K. 1 year ago on Google
    After 3 trips to different urgent care centres, this one was by far the best experience we have had to date. The staff were attentive, pleasant and polite. A special shout out to NP Gilbert and Karen who were stellar in their approach to care. I particularly liked the fact that they have a lab within to quickly diagnose issues. Top notch care at this place.

  • 5/5 Lane T. 6 months ago on Google • 1 review
    Gilbert and Daisy were both very attentive. The process was quick and simple. They event followed up to ensure I was feeling well after the visit. Would recommend.
    1 person found this review helpful 👍

  • 5/5 Benno S. 3 months ago on Google • 1 review New
    Exactly what I needed: uncrowded, polite, prompt. I was in and out in 20 minutes with a prescription called in.


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