1/5 Kleber F. 2 years ago on Google
No
service!
Horrible
experience,
they
don't
care.
I
was
left
sick,
with
no
attendance
and
no
medication.
All
I
needed
was
1
min
follow
up
video
call
with
Dr
Packianathan,
every
6
months,
so
she
can
send
prescription
to
the
pharmacy.
Beyond
frustrated
experience
to
have
a
simple
video
call.
I
am
an
IT
engineer.
They
send
schedule
and
messages
through
"MyChart"
app
and
after
scheduled
and
paid
through
the
app,
the
video
call
button
simply
doesn't
work!
When
I
click
"begin
visit",
it
opens
Safari
browser
app
and
says
"browser
not
supported".
I
even
tried
Chrome
without
success.
Spoke
with
front
desk
who
asked
to
give
it
a
try
with
a
different
app
"mymountsinai"??
I
never
received
information
about
how
to
do
a
video
call
through
them.
I
downloaded
and
tried
same
login
as
they
told
me
so.
It
says
"invalid"
information
when
I
input
my
information
and
even
try
to
reset
password.
Platforms
simply
don't
work.
I
also
spoke
to
front
desk
who
could
not
solve
and
didn't
know
how
to
solve
this
issue
and
could
not
help
me
with
anything,
they
didn't
know
what
they
were
doing.
They
put
the
blame
on
me
saying
that
I
had
login
issues
and
could
call
the
app's
IT
support,
but
I
was
already
logged
into
"MyChart".
I
also
asked
if
Dr
could
call
me
instead
and
they
said
no,
the
only
way
is
a
video
call,
but
their
video
call
does
not
work,
"begin
video"
does
not
work!
It's
a
horrible
experience
as
a
client.
So
much
trouble
to
just
have
a
1min
call
that
didn't
happen.
It's
2021
and
this
office
in
midtown
Manhattan
is
unable
to
service
and
support
what
they
sell.
I
am
looking
for
another
provider
who
can
help
me.
I
feel
helpless.
This
place
is
a
joke.
You
can’t
believe
it
gets
worse.
I
called
them
requesting
my
medical
records
and
test
results
a
few
days
later.
They
said
a
rep
will
call
me
back
within
2
hours.
No
one
called
the
entire
day.
Why
making
false
promises?
I
visited
the
office
personally
the
next
day
and
they
said
they
should
have
told
me
I
have
to
fill
a
form,
failed
again.
I
filled
the
form
onsite
and
it
took
a
week
to
receive
the
email.
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