Bethany Medical Clinic in currently under investigation for fraudulent billing practices with a major insurance provider. Avoid at all cost.

I am a Registered Nurse and I would never recommend this clinic for PRIMARY health care. My provider James Hansler, PA incorrectly ordered my prescription. I have called every day for 5 business day and was told that he would follow up. I have had zero follow up and I am without a prescription. There is no way to speak to a manager of management or to escalate any issue. DO NOT USE THIS PRACTICE!!!

Would give 0 stars if possible. Don't touch this business with a 10 foot pole. Dr. Jennifer Soung herself was very nice and attentive. However, becoming a customer of this clinic is a nightmare. I went in for an annual checkup on Jan 18 and got TWO charges for "advanced care planning" on Jan 18 and 19. Tried to call multiple times to dispute it but ended up just paying the $100 because they were about to send it to collections. No one in the billing department can even tell me what "advanced care planning" actually means. And I still got a separate charge for the annual physical. And that's not to mention that the doctor thought my blood pressure was a tad bit high so she scheduled me to come back in 2 weeks to have it taken again. Guess what? Another $100 charge just for that, even with an in-network insurance adjustment. All they did was measure my BP and said you're good to go. Literally a 3 minute ordeal. Also, you can schedule an appointment online easily, but then they don't even send you an e-mail confirmation about it. And they're so coy about cancelling appointments--you have to call them to cancel. Any business that does that is instantly a 0 in my book. Overall, extremely gross business practices all around. Absolutely do NOT go here.

I saw a therapist at Bethany Medical Clinic last fall going into January of this year. Bethany medical clinic falsely represented my patient responsibility. They told me i had no copay. Furthermore, they broke their own billing policy. I was not billed prior to service as they had stated is their rule. Without my consent, I have just been charged yet again for those sessions that i only had on a weekly basis because the cost was not transparent to me at the time. To be clear, I had never received any bill from this clinic until they “realized their mistake” and sent me a bill for a huge lump sum.

It is impossible to get in touch with your primary care physician. This place is run incredibly poorly. I would not recommend to anyone.

I had to the same physician for over 25 years. Due to an unforeseen incident, I had to find another physician. My first visit at BMC, very impressed! It’s a rarity when you visit the doctor’s office and the entire staff is pleasant. Doctor Moussa is awesome and Sonia is great as well. Patient and understanding. Try them for yourself! 🤗

Not only was Dr. Moussa wonderful...but the staff is unmatched. Never have I been made to feel that comfortable during a routine blood draw (that usually leaves me queasy and light headed). The team did everything to keep me calm, smiling and even sang along with me as I asked to put on my headphones to distract me. It made my week! People that care about people.

I would like to state that this rating is NOT based on the Drs. Dr Moussa is great and I really enjoy going to him. The nurses are also very nice and personable. However, the administrative staff, specifically Fatima, was rude, curt, and did not take ownership for an incident with miscommunication. She told me my upcoming appointment was on the east side, but apparently this meant the Murray Hill location. The upper east side was not open yet. When I went to the wrong location, and tried to reschedule for another day, she said she would charge me a rescheduling fee if I didn’t go in later that that same day. I called the Murray Hill office where I was supposed to go to, and they moved my appointment to another day no problem. Fatima took 0 ownership of contributing to any kind of miscommunication. I reached out to management regarding her behavior and no one has responded.

I would avoid this place if possible. I cancelled an appointment with Bethany Medical in December via email, and just now received a threatening email from someone from their office (7 months later) saying I needed to pay a no-show fee within a week or they would send me a collections agency. I had not heard anything from them prior to this, and this intense email without any prior contact was unsettling. I also found my email cancelling the appointment and forwarded to them, but they never responded. I paid the late fee because I didn't want the trouble, but I would choose a health care office that is more organized and responsive.

Can never get in touch with the Murray Hill Location, but doctors are quick and efficient, and Ivan from the front desk at Columbus Circle is the absolute best and works very hard to get patients what they need!!!

The doctors, nurses, and medical staff are phenomenal, unfortunately, their billing department is a complete NIGHTMARE. Billing is so bad it’s not worth using Bethany’s services at all. I’ve been asked to provide proof of payment for services for over a year and I’ve stopped seeing them for this reason. DO NOT BOTHER. Take some extra steps to find another clinic that has a better billing system, which doesn’t rely on you to do their job. Again, it’s unfortunate because the doctors and medical staff are wonderful.

Horrible bedside manner. This clinic failed to let me know about concerning lab results even during a follow up visit. One doctor cancelled my appointment because she was going on vacation after SHE suggested the date and the second doctor was completely clueless about my health concerns. She couldn't even explain what low thyroid means or its implication. Instead, she suggested we run the same blood work from two weeks prior. Horrible service, horrible doctors and horrible experience.

Dr.Moussa was amazing and was the staff Ms.Nadal and Ms.Sonia Has excellent service. Every professional and friendly and to top it off I was in and out 🙂🙂

The staff were lovely, very short wait times, and Dr. Zobidatte Moussa was very caring and helpful. I look forward to my next appointment!

Best place in nyc doctors are amazing and the staff Are really outbound with the patients fatima is a great person as well sonia and DR Mousa.

I came in for a Covid test it was really fast and efficient. I did not have to wait in a long like citymd have you do. Sonia did my Covid swab.She was very nice and also told me that I would receive my results within 48 to 72 hours. I was happy that I didn’t have to contact the office to receive my results I just received a text message telling me the result.

Each appt is better than the last. I luv and appreciate my doctor.

While the therapist I spoke to was just not a match. The billing department attempted to charge me for a copay that occurred over a year ago. When I called to speak to them the lady first told me she’d call me right back and then never did. Then when I called back the next day she was extremely rude and condescending. She finally gave me a number for someone else to help me with my issue. Hopefully my issue is actually resolved. However, I will never go back to dealing with anyone in this clinic because why would anyone charge you for a service that was already paid for and occurred over a year ago?

I was recommended to Bethany medical clinic by one of my close friend, I was very hesitant at first but now I’m glad that I made the decision of coming here. The staff is so friendly. I was greeted by Fatima and she was very helpful. I was help to fill out my form since I was a little confused. Dr. Moussa was very nice and we discussed a lot of things during my physical. The medical assistant was so gentle when she was drawing my blood. All I can say is overall this place is awesome.I would recommend this place to my friends and family.

Dr. Moussa is a careful and considerate listener. The entire staff is efficient and friendly --a combination I greatly appreciate! They make it easy to navigate what needs to be done.