1/5 stephanie s. 1 year ago on Google • 4 reviews
Dr.
Ilya
Iofin
kept
me
waiting
three
hours
for
a
consultation
with
him.
When
he
finally
entered
the
exam
room,
all
he
said
was
that
everything
looks
okay,
and
see
me
in
six
months.
I
was
referred
to
this
doctor
by
another
doctor
at
Mt.
Sinai,
so
I
took
the
referral
to
mean
it
would
be
a
worthwhile
experience.
My
husband
drove
me
to
this
appointment
at
the
98th
Street
location.
Both
my
husband
and
I
work.
We
work
at
our
home,
which
is
located
in
Staten
Island,
New
York.
It
takes
us
1
½
to
1
¾
hours
to
get
to
Mt.
Sinai;
therefore,
we
wasted
between
6
and
6
½
hours
for
nothing!
We
both
lost
over
six
hours
of
work
time
for
nothing!
Following
this
experience,
I
contacted
two
patient-care
representatives
on
two
different
days.
The
first
consulted
with
me
in
a
conference
room.
The
second
took
my
call,
told
me
she
was
too
busy
to
speak
with
me
at
that
time,
and
never
returned
my
call.
The
first
told
me
that
she
alerted
the
doctor’s
team,
telling
the
members
of
the
team
that
they
must
explain
to
the
waiting
patient
the
reason
for
the
delay.
The
second
was
simply
rude;
so,
I
went
full-circle
and
got
nowhere.
The
first
also
told
me
that
she
looked
back
at
the
date
of
my
appointment,
and
could
not
tell
me
the
reason
for
my
three-hour
wait.
I
peeked
out
a
few
times
while
I
was
in
the
exam
room,
and
NO
ONE
was
in
sight.
It
was
silent
in
the
entire
area.
Was
Dr.
Ilya
Iofin
out
to
lunch?
Could
be,
but
a
three-hour
lunch?!
These
are
Mt.
Sinai’s
core
values
toward
patient
care,
and
the
Cullman
Family’s
ideal
for
patient
experience:
Core
Values
Safety,
Equity,
Agility,
Creativity,
EMPATHY,
Teamwork
The
Office
of
Patient
Experience
Patient
Experience
is
the
sum
of
all
interactions
that
patients
have
with
the
Mount
Sinai
Health
System.
At
Mount
Sinai,
we
are
committed
to
delivering
safe,
high
quality,
equitable,
and
compassionate
care
in
every
encounter
with
every
patient
who
walks
through
our
doors.
The
Cullman
family
has
been
a
part
of
The
Mount
Sinai
Hospital
from
its
establishment
in
1852.
The
Cullman
Family
recognizes
that
hospitals
face
enormous
challenges
in
today’s
world.
Hospitals
face
barriers
to
providing
individualized
and
personal
attention
to
patients.
The
Cullman
Institute
works
in
partnership
with
the
Board
of
Trustees,
hospital
leadership,
physicians,
nurses,
trainees,
clinicians
from
other
disciplines
and
all
staff
members
from
the
Mount
Sinai
Health
System,
recognizing
that
each
individual
makes
a
unique
contribution
to
the
patient’s
experience.
The
representative’s
resolution
was
that
Dr.
Ilya
Iofin’s
immediate
“team”
in
this
grand
scheme
of
this
Health
System
was
told
what
to
do
for
all
patients
that
consult
with
him
going
forward.
It
was
NOT
a
resolution
for
me!
It’s
not
his
“team”
that
caused
the
wait;
it
was
Dr.
Ilya
Iofin
himself.
The
first
patient-care
representative
did
speak
to
me
about
Dr.
Ilya
Iofin’s
“subspecialty”,
which
is
exactly
when
I
stopped
listening.
Because
he
has
a
“subspecialty”,
does
this
give
him
license
to
be
uncivil,
even
apathetic?
Am
I
to
assume
that
Dr.
Ilya
Iofin
is
a
demi-god
whose
aura
is
not
to
be
penetrated
by
mere
patient-care
representatives?
Is
he
exempt
from
exercising
Mt.
Sinai’s
code
of
ethics
toward
his
patients?
What
I
got
was
prattle,
nothing
of
any
consequence
to
me
and
nothing
related
to
the
Cullman
Family’s
vision
in
the
realm
of
patient
care
at
Mt.
Sinai.
I
have
witnessed
first-hand
from
a
doctor,
and
heard
from
a
nurse
and
a
social
worker
that
the
atmosphere
at
Mt.
Sinai
is
hostile.
It
seems
to
me,
from
what
I
observed,
that
the
worker-bees
(extensive
staff
of
young
women
and
men
who
are
under
the
direct
supervision
of
a
particular
physician),
as
in
this
case,
Dr.
Ilya
Iofin,
act
and
speak
from
a
script
with
a
sense
of
foreboding.
Mt.
Sinai
is
no
longer
my
choice
for
my
medical
needs.
2 people found this review helpful 👍
