Equinox Rockefeller Center image

Equinox Rockefeller Center

Gym Personal trainer Yoga studio Physical fitness program Pilates studio

😠 This location is a case where you DO NOT get what you pay for. Being one of the most expensive locations you’d expect an incredible service. However what you get is very limited hours, ignored emails and poor treatment. The gym closes at 9PM and they start harassing you to leave at 8PM. Staff keeps... People often mention nice, location, Equinox, work, staff, Great, classes,


Address

45 Rockefeller Plaza, New York, NY 10111

Website

www.equinox.com

Contact

(212) 218-8600

Rating on Google Maps

4.40 (173 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 5:30 AM to 9 PM
  • Wednesday: 5:30 AM to 9 PM
  • Thursday: 5:30 AM to 9 PM
  • Friday: 5:30 AM to 7 PM
  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 5:30 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: nice (8) location (7) Equinox (7) work (6) staff (6) Great (6) classes (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lívia C. 1 year ago on Google • 7 reviews
    This location is a case where you DO NOT get what you pay for. Being one of the most expensive locations you’d expect an incredible service. However what you get is very limited hours, ignored emails and poor treatment. The gym closes at 9PM and they start harassing you to leave at 8PM. Staff keeps rushing you out verbally or with looks because they’re being constantly getting yelled by their mangers on the radio. I end up not going to the gym if I leave work after 7PM to avoid the hassle of getting treated like I’m asking for a favor. Counting that they don’t open on weekends, I’m probably able to get to the gym only two or three times a week. I’m paying almost 300 bucks for 2x week workout. What a deal, huh? The person who signs you up is very nice and responsive before they get your money. Afterwards they vanish. I’ve requested to downgrade my membership two months ago but my email remains without a response.
    8 people found this review helpful 👍

  • 1/5 lanie611 3 weeks ago on Google • 19 reviews New
    This facility allows and supports the harassment of women.
    7 people found this review helpful 👍

  • 5/5 MOT M. 6 years ago on Google • 681 reviews
    One of the best in the chain. Large exercise floor, restaurant, bar, shop and lockers. Just to name a few amenities.
    3 people found this review helpful 👍

  • 5/5 Amarjit D. 5 years ago on Google • 682 reviews
    The Rockefeller centre is really cool. So much to do there. The top of the rock is very nice with friendly staff. 3 levels of viewing. The 80th, 86th and 102 floors. Being able to walk outside is nice and you get a 360 degree view of Manhattan.
    1 person found this review helpful 👍

  • 1/5 Haseeb K. 1 year ago on Google
    I called in advance asking if 3 of my friends and myself could try out the gym for a day without any fee and over the phone they told me no problem come in and ask for Robert. We got there and Robert was giving someone else a tour, we waited 15 to 20 minutes and then he saw us and told us the only way we could try the gym was if one of us signed up for a membership first. Also he said no other Equinox would even let you try the gym if we tried to pay them 54$ for a day pass. This was completely false because a week ago 3 of us were able to try the Roslyn location for a day at no charge at all. Essentially he wasted our time and money by giving us false information over the phone.
    5 people found this review helpful 👍

  • 4/5 Bob B. 6 years ago on Google • 482 reviews
    Really nice gym. Great location one of the bigger equinox gyms in New York City
    2 people found this review helpful 👍

  • 1/5 Danny M. 3 months ago on Google • 26 reviews New
    Equinox gym may appear clean, but don't let the shiny surfaces fool you. Canceling a membership within the supposed grace period? Be prepared to jump through more hoops than a circus performer, and have that credit card dispute number handy. Their promises are about as reliable as a politician’s campaign pledge. Save your money and skip the hype. Utterly dissatisfied with their questionable business practices.
    4 people found this review helpful 👍

  • 1/5 Richard Del P. 1 year ago on Google
    Frankly more disappointed with their decreased availability to work with their clientele and make accommodations. They continue to increase rates annually with frankly less to offer than when I joined years ago, fuller classes, no bike/scooter/transportation accommodations, a coat check that closed half the year, and decreased hours. It's unfortunate and makes us wonder if the cost outweighs the benefit of saying you're a member.
    3 people found this review helpful 👍

  • 4/5 Dave P. 2 years ago on Google
    Nice location and bright open club. Club is bifurcation into North and South by long corridors. Some of the cardio equipment is quite dated.. Locker rooms feel a bit cramped. Unfortunately this club has TVs blaring in the locker area which is annoying. Huge steam room and one of the few clubs that also has a dry sauna. Big public spaces a nice Cafe. Great views of Rock Plaza.
    3 people found this review helpful 👍

  • 4/5 Nelida M. 3 months ago on Google • 357 reviews New
    Beautiful place!!!!

  • 1/5 jake b. 1 year ago on Google
    They don't like providing agreements in writing. Membership advisor does not mention initiation fee when there is.
    2 people found this review helpful 👍

  • 5/5 Josh A. 8 months ago on Google • 16 reviews
    Rockefeller has always been a staple in my workout routines I’ve been a member since sports-club days im so glad kerwyn is still in the locker room and has not been moved around, his presence is warming in the morning. Secondly im used to new management but this bunch on managers are great i do not always come with a complaint but who ever the General manager is he/she is doing a phenomenal job as im seeing constant improvements to our time here at this club.
    1 person found this review helpful 👍

  • 1/5 Parinita Y. 1 year ago on Google
    Probably the worst customer service I’ve ever dealt with for a GYM membership. I was planning to join but because of the absurd rudeness of your staff there is no way I’m going to join. Don’t waste ur time and money on this gym.
    1 person found this review helpful 👍

  • 5/5 Arthur F. 3 years ago on Google
    Fantastic Equinox; one of the best in the city. Expansive strength training floor, clean lockers, good view (ice skating rink and Atlas sculpture), and generally not busy. Definitely an office-type layout though. Finance bros would feel at home.
    1 person found this review helpful 👍

  • 4/5 Gina L. 3 years ago on Google
    Great gym near the Rockefeller Center
    1 person found this review helpful 👍

  • 5/5 Ray S. 4 years ago on Google
    Love working out here. Peaceful place.
    1 person found this review helpful 👍

  • 1/5 Sam B. 2 years ago on Google
    Great location. But the service is bad. They need to good manager who can respond to emails promptly. I rated 1 star because poor service is not good experience.
    1 person found this review helpful 👍

  • 2/5 Kiki P. 2 years ago on Google
    Great gym but I don't like how staff and trainers always hang out in groups around equipment, does not create a very friendly or comfortable environment
    1 person found this review helpful 👍

  • 5/5 BusyBurdie 5 months ago on Google • 139 reviews
    One of my fave EQ. really spacious and the layout is great. Staff is extra friendly at this one as well

  • 5/5 mamun i. 1 month ago on Google • 82 reviews New
    Best place for breakfast

  • 5/5 tyler b. 6 years ago on Google • 51 reviews
    One of the best parts of my trip to New York. The views are phenomenal!! Well worth the money.

  • 5/5 Yunyu X. 5 months ago on Google • 10 reviews
    Surrounded by people who are high achievers. Just burning. Clean and neat place

  • 3/5 Elvin D. 7 months ago on Google • 9 reviews
    I love Rockefeller center equinox. My only problem was on the girls room who was spying me. Always she was looking when she saw me. She is a bit old not too old. She was working for cleaning. I mean what’s wrong with her? Just do your job. So weird. Leave me alone from your eyes! That was crazy… I don’t know she is still working there or no. And haven’t been in Equinox last 4 months.

  • 5/5 Joey S. 2 years ago on Google
    Interesting facility... Huge space, lots of machines. Wish the front desk had a real map and not a sticky, note, but I appreciated his effort to draw it out. The food place was open too, looks like a nice place to work in the afternoon.

  • 5/5 Yasir P. 2 years ago on Google
    Probably the best equinox of all the locations in NYC! This js such a nice spot to work during Covid WFH times as well!

  • 5/5 Brendan O. 2 years ago on Google
    Best Equinox in the city. Better than the premium Greenwich Ave and Paining house

  • 5/5 Moshe A. 9 months ago on Google
    Definitely one of the most premium gym I’ve seen. Special shout out to Robert for going above and beyond!!

  • 1/5 J M. 11 months ago on Google
    Worst experience ever , in this gym I was robe twise , I lose my tennis for work out and personal things in the looker , I put a formal complaint and the management never pronounce . Poor management. I’ll never be back to this location.

  • 4/5 Anna D. 2 years ago on Google
    I would have given 3 stars, if I were comparing to other Equinox locations, but assuming I should be comparing to other chains. If you are signing up to take classes, this is probably the worst location for it, timing of classes is off, quality of instructors and types of classes available not great (I mean bad) I work across the street but have to go to other locations to take classes, this place is for working with personal trainers 1:1 or working out on your own.

  • 2/5 Mark H. 1 year ago on Google
    The gym is spacious. Locker rooms are big.The trainers and front desk staff are generally very nice people. The maintanaince staff does an awesome job and are very freindly if approached with a question. This branch has so much going for it. The big negative issue is that the management has changed three times in under two years. None of the managers seems to be fully engaged with the gym or with it's members and take responsibilty or pride in it. Once your hefty membership fees are paid the managers seem like they couldn't care less about you. Equinox uses the catch phrase " Life is Luxury" The hallmark of a luxury brand, however, is the service and care it provides it's customers. That is not evident here.

  • 5/5 Jing M. 2 years ago on Google
    Great and clean place and friendly staff. Various classes offered in addition to the good equipments.

  • 1/5 Clark C. 3 weeks ago on Google • 1 review New
    Do not go to this gym if you want creepy old guys constantly invading your space. And not taking no or a hint. Told management Many times and they do not care. And the place is filthy
    7 people found this review helpful 👍

  • 1/5 Tommy P. 7 months ago on Google • 2 reviews
    This is my first time reviewing this place but I have been coming here for over 2 years. I loved it up until we had a small inconvenience. So as such I went here and had asked for assistance. And they gave me an assistant manager. I understand that they are busy and have other things but she did not maintain a professional manner when talking to me and approaching the situation. So after this interaction I will be closing my account with them
    2 people found this review helpful 👍


Call (212) 218-8600 Open on Google Maps

Amenities


  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ On-site services

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