1/5 Alfredo A. 7 months ago on Google • 4 reviews
Update
after
response
from
owner:
I
appreciate
that
you
are
a
small
business,
our
family
is
a
small
business
in
a
sense
too.
I
booked
a
group
lesson
so
the
instructor
showed
up
regardless
whether
it
was
3
or
2
of
us,
so
the
conclusion
doesn’t
follow
your
premise.
I
would
have
probably
been
loyal
to
Locals
forever
if
you
had
shown
me
a
small
kindness
in
the
face
of
my
son
falling
ill
overnight,
the
morning
of
the
lesson,
again
having
booked
within
24
hours
of
the
lesson.
I
was
not
a
no-show
and
I
wasn’t
asking
for
a
refund.
I
wanted
to
pay
good
money
for
more
lessons.
Any
small
business
owner
makes
decisions
and
it
seems
like
you’re
comfortable
with
this
one.
I’m
comfortable
with
mine
and
everyone
should
know
about
this
before
they
decide
to
book
with
you.
Good
luck
and
good
day.
****
Lesson
was
good.
The
instructors
we
had
were
helpful
and
friendly
-
Vinny,
Ellington
and
Adam.
I
took
a
lesson
with
my
two
boys
and
returned
the
following
weekend
for
the
three
of
us
again.
My
older
son
wasn’t
feeling
well
in
the
morning
the
second
time
and
he
wasn't
able
to
make
the
lesson.
I
understand
the
24
hour
cancellation
policy,
but
I
booked
the
lesson
within
24
hours
and
I
also
didn’t
know
that
my
son
wouldn’t
be
feeling
well
until
that
morning.
I
tried
to
get
a
credit
for
a
future
lesson,
likely
for
the
three
of
us
again,
but
James
refused.
I
wasn’t
asking
for
a
refund.
It’s
not
an
extravagant
amount,
but
for
a
family
it’s
a
bit
of
a
luxury
to
take
these
lessons
on
an
ongoing
basis.
Instead
of
keeping
a
happy,
ongoing
customer
for
$100,
Locals
Surf
School
lost
a
customer.
I’ll
look
elsewhere
when
looking
for
a
surf
lesson.
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